wiredPRworks

MAY 18, 2022

” In the latest episode of “ Growing Social Now ,” I interviewed Barry about his book, social media, and the challenges small businesses are facing. Delivering Customer Service in a Self-Service World” shows how customer service is the new marketing. His third book, “ BAM!

Small Business 52

Small Business Social Media Radio Media 52

Cision

MAY 10, 2016

In this interview, Katja discusses moving toward a channel-led communication approach, choosing the right channels to engage your audience and adapting brand communication based on audience and market. Or, WeChat, which lets customers make and send payments. Francis College, says transmedia storytelling is the path brands need to take.

Storytelling 120

Storytelling Customer Service Travel Instagram 120

Contently - Strategy

NOVEMBER 29, 2023

This not only enhances the user experience by providing additional resources for deeper exploration but also boosts SEO by creating a tightly-knit topical relevance and internal linking structure. Interlinked Content: The pillar content and cluster content are interlinked, creating a structured content silo.

How To 52

How To SEO Content Marketing Engineering 52

Stuart Bruce

SEPTEMBER 30, 2014

If they can be trusted to do any sort of media interview then they can use Twitter effectively – with the right advice, training, mentoring and support. A core competency of a good CEO is the ability to communicate effectively. That includes face-to-face, print, radio, TV and today online including Twitter.

Social Media 150

Social Media Twitter Radio Sports 150

Prohibition

JANUARY 24, 2022

To assist you in developing an effective crisis management strategy, our team will give you crisis communication plan templates and other resources. As a digital PR agency, we can assist you in creating support materials and comments to distribute to employees, customers, and the general public.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Waxing UnLyrical

SEPTEMBER 7, 2010

Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Regardless, thanks for visiting! Read All About It!

Social Media 58

Social Media Customer Service Media Tourism 58

PR in High Definition

JULY 22, 2019

The phrase went viral back in May when a doctored video appeared to show US politician Nancy Pelosi drunk in a TV interview. The topic of fake news has been a mainstay in the media in recent years but, despite being coined at the same time, ‘deepfakes’ are only now beginning to gather interest.

Media 74

Media Viral Video Newspapers 74

Communications Conversations

MARCH 29, 2019

I think about people like LeeAnn Rasachak and Sarah Reckard whom I met more than 10 years ago now (they were one of my first PR Rock Star interviews!). She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals.

Social Media 128

Social Media Agriculture Marketing Media 128

Critical Mention

APRIL 26, 2017

Every ounce of time, energy and human resources was needed, but the end result was creating memories for a lifetime for tens of thousands of fans. You’re often interviewed for pieces on the business of sports for media outlets like ESPN. It’s all about customer service. Know your subject matter inside out.

Sports 60

Sports Internal International Enterprise 60

Prohibition

JANUARY 14, 2022

Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc. Having someone from legal, customer service, communications, and public relations on the team ensures that all bases are covered. For example: A lawsuit alleging dangerous product defects. Don’t go it alone.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Waxing UnLyrical

MARCH 11, 2015

Most CMOs don’t even measure ROI for their marketing budgets , and marketers have a lot more resources compared to PR practitioners. Partnering with customer service, they introduce “where did you hear about us?” That’s the brilliance of Burke’s first insight about organizational responsibilities.

Measurement 40

Measurement How To Analytics Customer Service 40

Waxing UnLyrical

SEPTEMBER 28, 2010

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. What was interesting to me, was that, as Andre and I DM’d to set up this “interview,&# my attitude towards him changed. Completely.

Social Media 61

Social Media Media Crisis Energy 61

PR 20/20

MAY 23, 2017

We originally published a blog in 2015 listing 40+ inbound marketing resources. We’ve added even more to the list, so read below for an update with even more resources for marketers. You know the drill: You turn to the top content marketing influencers, blogs, publications and resources for a reinforcement.

Resources 53

Resources Marketing SEO Engineering 53

Stephen Waddington

DECEMBER 30, 2019

The PR 2020 project was based on interviews with PR practitioners throughout the UK and the outlook for the forthcoming decade. It will provide practitioners with the assets and resources they need to visit schools, introduce students to PR, and drive awareness of PR as a career option. Progress is slow.

Government 103

Government Education Print Ethics 103

Waxing UnLyrical

JANUARY 25, 2012

So, say you want to do video interviews, or recordings, from your iPhone, it’s terrific. I can’t give their customer service a big enough shout out. Get extremely decent audio for videos/interviews. Audio-Technica ATR3350 Lavalier Mic ($22.34). It won’t work on your iPhone unless you buy the… 6.

Video 76

Video Mobile Wireless Training 76

Waxing UnLyrical

NOVEMBER 22, 2010

better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). Get Shareaholic test Filed under Interviews , Social Media | Tags: community building , lindy dreyer , maddie grant , open community , socialfish | Comments (2) Site settings comment help? Regardless, thanks for visiting!

Community 82

Community Publicity Web Social Media 82

5W PR

JULY 15, 2020

The options for customization for a Media Kit and additional information are nearly endless, but these pieces are a good place to start: • An about section that describes the brand and the company’s history. • How to get in contact, links to social channels, and the availability for interviews or consultations (if applicable).

How To 176

How To Media Guidelines Pitching 176

Waxing UnLyrical

AUGUST 25, 2010

Their customer service is also pretty good; when it wasn’t working for me, I emailed them and got a reply almost immediately from their CEO. If they’re resources you will find useful, bookmark them (I use Delicious or Evernote) for future [.] So don’t do that. Regardless, thanks for visiting! Read All About It!

Tools 100

Tools Google Twitter Facebook 100

ImPRessions - Crenshaw Communications

NOVEMBER 13, 2018

As an alternative, a company can show a “day in the life” of employees or simply interview them one-on-one in a video featurette, like Elite SEM does in its more traditional talking-heads style post. An expression of corporate values. Make case studies more visual.

Video 149

Video Case Study Agriculture B2B 149

Rock the Status Quo

JANUARY 22, 2015

As with any survey-style of research, answers are also skewed based on who was interviewed and their personal perspective, even timing when they took the survey based on what influenced them that specific day. If you are on a social media platform – respond to customers when they post on your page. Invest in it.

Agency 100

Agency Survey Customer Service Engineering 100

Communications Conversations

MAY 3, 2017

Before I accepted my position with Boston Scientific, my involvement with SMBMSP came up in nearly every interview I had with every company. One of the major gaps I’ve seen lately relates to human resources, of all things. What are the biggest skill gaps you see amongst today’s social media professionals?

Healthcare 114

Healthcare SMB Social Media Meeting 114

Prohibition

AUGUST 4, 2021

A business must invest significant resources and expertise to implement a successful online reputation management strategy. Prohibition PR offers a range of services that will help you address issues as they arise, including crisis communications and media relations advice, content creation, social media monitoring, SEO analysis and more.

Reputation 62

Reputation Company Engineering Banking 62

Waxing UnLyrical

SEPTEMBER 6, 2012

Well it’s the day you’ve all been waiting for, the second part of my interview with entrepreneur and food trucker extraordinaire, Jeff Kelley ! (If If you missed part one, then drop everything you’re doing and go read Reviving the Customer Experience – One Food Truck at a Time: Part 1 first. It’s ok, we’ll wait.).

Twitter 73

Twitter Social Media Interviews eBook 73

PR 20/20

JULY 31, 2018

On the flip side, and in later years at another organization, we needed a way to connect with customers over more than price in an industry where price is key. We needed buy in from engineering, product management and customer service. Take advantage of those resources. We needed to build a relationship with trust.

Marketing 42

Marketing Leadership Engineering Education 42

The Stalwart Blog

APRIL 26, 2020

There’s a ton of content, past video information, and interviews so you can kind of pick through it and figure out what’s important to you. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram.

Crisis 78

Crisis Local Facebook Social Media 78

Waxing UnLyrical

SEPTEMBER 27, 2010

– complete interview with ATTFPR. I know first hand about AT&T’s dreadful wireless service and worst-in-class customer service, so it seemed like a good fit. Mark as read Approve comment Outstanding interview Shonali! Apparently he’s a taxidermist. So I give you the first-ever – EVAH!

Wireless 74

Wireless Twitter Writing Measurement 74

Waxing UnLyrical

NOVEMBER 24, 2010

. “First of all, with any new client, we place WOM at the center of everything that they do; we don’t talk about Social Media, we talk in terms of Social Interfaces. How and where can your consumer touch your brand? Read All About It! Greenbanana - Heather Yaxley Jon (Newman)'s PR 1.5

Travel 79

Travel Case Study Creativity Advertising 79

Cision

MAY 21, 2015

Social Media Examiner’s Michael Stelzner helps your business navigate the social jungle with success stories and expert interviews from leading social media marketing pros. Each episode ends with THE LIGHTNING ROUND where John extracts priceless resources and action steps for you, FIRE NATION! 13) Mike Stelzner. 14) John Jantsch.

Social Media 120

Social Media Marketing Pinterest Media 120

PR Fuel

OCTOBER 16, 2018

Do you think attempting to mislead the public as to what was really going on gave them a better shot at their next job interview? Interestingly, the best new public relations idea came from our part-time customer service representative. Collaborate With Your Customers. Say You’re Sorry. I still stand by that statement.

Web 40

Web Pitching Local Report 40