Crisis Communications: 10 Steps for Building an Effective Plan

AirPR

Social media has fundamentally changed how people communicate in times of crisis. Just this month, victims of Hurricanes Harvey and Irma used social media to communicate with first responders, know where gas was available and follow emergency updates.

7 Tips For Handling Crisis Communications on Social Media

Ron Torossian

Of course, as valuable as social media can be in the right circumstances, it also adds a certain level of uncertainty to a crisis communication strategy. The post 7 Tips For Handling Crisis Communications on Social Media appeared first on 5WPR CEO Ronn Torossian Founder's Blog.

Crisis Communications: Best Practices When Tragedy Strikes

Ron Torossian

The post Crisis Communications: Best Practices When Tragedy Strikes appeared first on 5WPR CEO Ronn Torossian Founder's Blog. No one wants their brand connected with a tragedy. But it could happen. In fact, it does happen, a lot more than we would like.

Sorry is hardest word in crisis communications

Stuart Bruce

For too many companies sorry is the hardest word when facing a crisis. Even when they do apologise it’s too often a fake apology with too… Continue Reading → The post Sorry is hardest word in crisis communications appeared first on STUART BRUCE.

Team Crisis Communications

PRSay

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. In fact, as a former head of pro sports team PR department, you are always interested in discerning how a particular organization handles crisis situations.

What is Crisis Communications?

Shift Communications

Crisis communications in the public relations world can have many different interpretations depending on who you ask, but here’s the fundamental definition: you’re trying to mitigate damage to your company’s reputation by third party sources.

5 crisis communications lessons from ‘Stranger Things’

PR Daily

million views on YouTube: Though you’ll have to wait for more episodes of the show, here are five crisis communications takeaways from the characters of “Stranger Things”: 1. The truth has a way of coming out, especially as a crisis situation grows.

Crisis Communications in the Age of Everything Toxic

5W PR

The new state of our media is creating a landscape proving ever more difficult for businesses and the communications professionals that represent them. Basic communication goes a long way. When a crisis hits, it’s difficult to think in this way. Crisis Communications

VPNs: The Crisis Communication Plan for Technology Failure

HMA Public Relations

The post VPNs: The Crisis Communication Plan for Technology Failure appeared first on HMA Public Relations. Crisis Communications Featured Crisis Crisis Communication Plan Technology Failure VPN Working From Home

WhatsApp As An Ebola Crisis Communication Strategy

Melissa Agnes

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication.

Emory’s Excellent Crisis Communication on Facebook

Melissa Agnes

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. Listen: TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier. Case Studies Crisis Communications

Why Your Event Needs a Crisis Communications Plan

Cision

Without a crisis communications plan in place, no one will know what to do when problems arise during your event,” says Cision Content Strategist James Rubec, one of the speakers during next week’s Managing Communication Challenges webinar. “No Events equal opportunity.

How Big Data Will Modernize Your Crisis Communications Plan

PRSay

For every enterprise, brand or organization, a crisis always looms as a persistent — yet inevitable — threat on the horizon. Consider the recent crisis that Volkswagen faced. Proactive enterprises have planned ahead by creating comprehensive crisis communications plans.

Teaching Crisis Communication: Embracing the Research to Practice Model

Melissa Agnes

I had a chance to be on Melissa’s podcast a few weeks ago to talk about some of the trends and challenges professors who are teaching crisis communications are facing today. Just look at this past year alone when we are looking at crisis situations. Post by Karen Freberg.

Making The Case for Excluding Jargon From Crisis Communication

Melissa Agnes

Recently, Eric Chandler and I wrote a blog post called “Social Media Crisis” and Other Buzzwords that Need to Go. Cut jargon out of your crisis communication vocabulary. The post Making The Case for Excluding Jargon From Crisis Communication appeared first on Agnes + Day.

Five Ways to Optimize Your Social Networks for Crisis Communication

Cision

you can expect only a small fraction of your potential audience will ever receive your communication, much less act upon it. The purpose of this post is to talk about optimizing your social networks so that stakeholders can effectively pull messages from them in a crisis.

Crisis Communications & Social Media When “It” Hits the Fan

PRSay

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Do you really want someone known as @shroomy0021 managing your corporate communications? How long does it take your organization to send out your first official public statement or news release when a crisis happens? With greater frequency, they are also broadcasting your crisis live on Facebook or Periscope. It’s time to face the music.

3 Lessons From the A-Team in Crisis Communication Planning

Cision

They can be relied upon to carry out their duties, which leads to the first point about crisis communication planning: 1. Identify communication crisis responders. A crisis communication vulnerability audit does the same thing.

Six Steps for Building a Crisis Communications Plan

HMA Public Relations

HMA Public Relations provides crisis communications services to a variety of clients. Here are some things to consider when creating a crisis communications plan. The post Six Steps for Building a Crisis Communications Plan appeared first on HMA Public Relations.

6 Tips to DIYing Your Own Crisis Communication

Cision

Not every company needs to hire a PR firm to manage its crisis communication. Tip 1: Understand What a Communication Crisis Is. Tip 4: Assemble Your Crisis Team. If you’ve had even a tiny crisis, like a critical post on Facebook, learn from how your team handled it.

A Look At Academic Research on Crisis Communication From #AEJMC14

Melissa Agnes

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me.

Your Guide for Data Breach Crisis Communication

Melissa Agnes

How to minimize the risk of a data breach crisis. Does your organization communicate confidential information and trade secrets via email? How to plan for and respond to a data breach crisis. Tips for this communication: Do not sugar-coat anything. Crisis Preparedness

How to Create a Best-Laid Crisis Communication Plan

Cision

But that doesn’t mean you shouldn’t make them, particularly when it comes to crisis management. Crisis communication pros use the term “vulnerability audit.” Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet!

Reverse-engineering the Crisis Communications During the San Jose Flood

Ishmael's Corner

The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. Checking email during the morning of February 21, I received a smattering of notes that asked me if I was OK. I didn’t understand.

Crisis Communications: Preparing for a Cyber Attack

Ron Torossian

The post Crisis Communications: Preparing for a Cyber Attack appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Crisis PR Public Relations 5WPR CEO Crisis PR Agency PR Firm Ronn TorossianA security breach is one of the most dreaded forms of attack against any modern day company. Security breaches not only put the brand and its employees at risk, but also the customers and clients, which the company serves.

How To Get Your Crisis Communications Right The First Time

Melissa Agnes

It has taken Equifax several attempts (and CEO’s) to get their crisis communications right, following the massive data breach that has impacted more than 143 million people. He wrote: Why can’t organizations seem to get their crisis communications right the first time?

Crisis Communications - Uber Style

The Stalwart Blog

See what Stalwart Communications Founder David Oates says companies can learn from it Whether you're a fan or not, Uber employed the right plan for their recent sexual harassment scandal.

Should Your Communications Department Have Crisis Communication Autonomy?

Melissa Agnes

A viewer recently asked me what my stance is on the communications department being granted crisis communication autonomy. In this week’s crisis-ready video , I answer this question and address the bigger issue. Looking To Hire A Crisis Management Keynote Speaker?

Twitter, Photos and Your Crisis Communications

Melissa Agnes

But what does it mean for your crisis communications and overall risk? So, what does this mean for your organization in terms or risk and crisis communications opportunities? The post Twitter, Photos and Your Crisis Communications appeared first on Agnes + Day.

Lesson From Facebook: 5 Tips on Handling Crisis Communications

Shift Communications

Crisis communications is the opposite of traditional public relations and involves putting out a “ fire ” of some sort. In most cases when a company is faced with a crisis they often mess up the initial response.

Twitter’s Growth Rate is Diminishing. What Does this Mean for your Crisis Communications?

Melissa Agnes

Twitter is the social media platform that dominates the dissemination of news, updates and discussions in a crisis. So what does this mean for your crisis communications? What does it mean to make your crisis communications Twitter-friendly? Crisis Communications

8 Steps to Create the Ultimate Crisis Communication Plan

Cision

Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Want to learn how to crush a crisis before it begins? Peter advises implementing these eight steps into your crisis communication plan: 1. Identify Influencers. Consistent monitoring allows you to see the crisis coming if you look for it. 7. Integrate Your Overall Corporate Crisis Plan.

PR Warfare: Social Media, Crisis Communications, and You

Social PR Chat

Merry Morud and Kevin Watterson from Aimclear talk crisis communications and community management in our digital world. Brands and Crisis Communications Plans: How Important Is It? Hello crisis communications. I Don’t Have a Plan and a Crisis Occurs.

Who Should You Include on Your Crisis Communication Team?

Cision

Whether dealing with a cyberattack or responding to a customer-facing issue, your company should have a crisis communication team in place and ready to resolve the issue as quickly as possible. Depending on the size of your company and gravity of the situation, you should include these four members to help successfully put your crisis communication strategy into action. Typically, the CEO leads a company’s crisis communication team much like the company itself.

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

Crisis Communications Planning Tips From The Pros

Prowly

To wrap up our series on crisis communications, I decided to ask a few pros for their best crisis communications planning tips. The post Crisis Communications Planning Tips From The Pros appeared first on Prowly Magazine. Public Relations crisis communication PRHere’s what they had to say.

What Belongs in a Crisis Communications Plan?

Prowly

If you’re thinking about putting together a crisis communications plan for your business, where do you start? Here are the basics to consider: The post What Belongs in a Crisis Communications Plan? How To crisis communication how to PRappeared first on Prowly Magazine.

Post-Crisis Communications Tips: Measuring the Calm After the Storm

Shift Communications

2018 is already proving to be a powerhouse year for crisis communications learnings. From Crock-Pot’s This is Us nightmare to KFC’s bold response to its chicken shortage, these examples are a good reminder to constantly reevaluate your crisis or issues management strategy and protocol.

A guide to crisis communications

PR Daily

When crisis hits a brand, the first 48 hours are crucial. Every crisis will have its own set of challenges and specific requirements for navigating it. It lays out exactly what must occur within your internal and external communications teams—and how to prioritize.

3 Lessons In Crisis Communications - Vegas Style

The Stalwart Blog

Leadership soon set up the mobile incident command center that included a communications team. Untrained departments frequently stumble out of the gate during a crisis, much to the detriment of their ability to stay ahead of the news cycle.