5 common missteps in crisis communication

PR Daily

That means last year, 945 PR teams probably woke up on a random morning to a terrible crisis for which they were ill-prepared. Start a crisis plan, and start one now. I realize that it can be tough creating talking points for a crisis that doesn’t exist and hopefully won’t happen.

Crisis Communications: 10 Steps for Building an Effective Plan

Onclusive

Social media has fundamentally changed how people communicate in times of crisis. Just this month, victims of Hurricanes Harvey and Irma used social media to communicate with first responders, know where gas was available and follow emergency updates.

Small town crisis communications

HMA Public Relations

While exploring […] The post Small town crisis communications appeared first on HMA Public Relations. Crisis Communications Featured Annelise Krafft Carlsbad crisis communication HMA Public Relations Small TownRecently, I went on a family trip to Carlsbad, Calif.; a charming little town my family has visited annually since I was a kid.

Using crisis communications in college athletics

Axia PR

How crisis communications is becoming more necessary in college athletics. Given the 24/7 news cycle that currently operates, these instances show a shift toward the need for crisis communications for an industry whose traditional media coverage focuses on the outcome of a game.

What is Crisis Communications?

Shift Communications

Crisis communications in the public relations world can have many different interpretations depending on who you ask, but here’s the fundamental definition: you’re trying to mitigate damage to your company’s reputation by third party sources.

6 Social Media “Musts” for Crisis Communication

Cision

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. You must remember communication basics.

What you should pack in your crisis communicator ‘go bag’?

PR Daily

Here are some things crisis communicators should never leave home without. PR pros should take a similar approach to crisis communications. A true company crisis is something that impedes an organization’s ability to conduct business.

Crisis Communications: Best Practices When Tragedy Strikes

Ronn Torossian

The post Crisis Communications: Best Practices When Tragedy Strikes appeared first on 5WPR CEO Ronn Torossian Founder's Blog. No one wants their brand connected with a tragedy. But it could happen. In fact, it does happen, a lot more than we would like.

Crisis Communications in the Social Media Age

HMA Public Relations

Abbie gives her expert insight on how to handle crisis communications in the social media age. The post Crisis Communications in the Social Media Age appeared first on HMA Public Relations. Crisis Communications Featured PR and HMA PR Social Media Abbie S.

Crisis Communications Guide for Young PR Pros

Culpwrit

Truth be told, though, nothing will test the essential skills of PR professionals like a full-blown PR crisis — […]. The post Crisis Communications Guide for Young PR Pros appeared first on culpwrit.

Fire Coverage Offers Lessons in Crisis Communications

HMA Public Relations

Check out the lessons in crisis communications that Scott has learned from expert communicators. The post Fire Coverage Offers Lessons in Crisis Communications appeared first on HMA Public Relations. Crisis Communications Featured Jim Cross Jim Cross KTAR Jim Paxon KTAR Museum Fire Scott Hanson wildfireWith wildfire season in full swing, fire coverage is dominating many local newscasts.

Polar vortex keeps crisis communicators busy across the Midwest

PR Daily

That’s one comparison communicators are using to impress upon audiences how dangerous the Midwest weather is. Many companies (including Chicago-based Ragan Communications, publisher of Ragan.com and PR Daily ) urged staffers to work remotely, if possible.

7 Tips For Handling Crisis Communications on Social Media

Ronn Torossian

Of course, as valuable as social media can be in the right circumstances, it also adds a certain level of uncertainty to a crisis communication strategy. The post 7 Tips For Handling Crisis Communications on Social Media appeared first on 5WPR CEO Ronn Torossian Founder's Blog.

Crisis communication in the time of YouTube

HMA Public Relations

The post Crisis communication in the time of YouTube appeared first on HMA Public Relations. Crisis Communications Featured Social Media Halo Beauty James Charles Tati Tati Westbrook Vloggers YouTube

Sorry is hardest word in crisis communications

Stuart Bruce

For too many companies sorry is the hardest word when facing a crisis. Even when they do apologise it’s too often a fake apology with too… Continue Reading → The post Sorry is hardest word in crisis communications appeared first on STUART BRUCE.

What is Crisis Communications at Sea?

HMA Public Relations

HMA Public Relations has worked on some major crisis communication projects over the years. The post What is Crisis Communications at Sea? PR and HMA PR crisis communication Crisis Communication Plan

Internal vs. External Crisis Communications

HMA Public Relations

“In a crisis, what is external is internal and what is internal is external?” The post Internal vs. External Crisis Communications appeared first on HMA Public Relations.

Team Crisis Communications

PRSay

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. In fact, as a former head of pro sports team PR department, you are always interested in discerning how a particular organization handles crisis situations.

Crisis communications – academics and practitioners learning and sharing global best practice

Stuart Bruce

Crisis communications was the agenda for last week at the Crisis6 conference where PR and communications academics and practitioners from around the world gathered to … The post Crisis communications – academics and practitioners learning and sharing global best practice appeared first on Stuart Bruce. CIPR Crisis Communications Ethics PRCA public relations

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

3 Lessons From the A-Team in Crisis Communication Planning

Cision

They can be relied upon to carry out their duties, which leads to the first point about crisis communication planning: 1. Identify communication crisis responders. A crisis communication vulnerability audit does the same thing.

WhatsApp As An Ebola Crisis Communication Strategy

Melissa Agnes

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication.

Emory’s Excellent Crisis Communication on Facebook

Melissa Agnes

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. Listen: TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier. Case Studies Crisis Communications

5 crisis communications lessons from ‘Stranger Things’

PR Daily

million views on YouTube: Though you’ll have to wait for more episodes of the show, here are five crisis communications takeaways from the characters of “Stranger Things”: 1. The truth has a way of coming out, especially as a crisis situation grows.

How to Create a Best-Laid Crisis Communication Plan

Cision

But that doesn’t mean you shouldn’t make them, particularly when it comes to crisis management. Crisis communication pros use the term “vulnerability audit.” Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet!

A guide to crisis communications

PR Daily

When crisis hits a brand, the first 48 hours are crucial. Every crisis will have its own set of challenges and specific requirements for navigating it. It lays out exactly what must occur within your internal and external communications teams—and how to prioritize.

4 Creative PR Ideas for Crisis Communications

Sword and the Script

It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Time hacks – crisis PR demands speed. Constraint breeds creativity.

When Designing Controls Around Your Crisis Communications, Don’t Do This!

Melissa Agnes

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis Communication: Balancing Consistency with Delivery. *

Teaching Crisis Communication: Embracing the Research to Practice Model

Melissa Agnes

I had a chance to be on Melissa’s podcast a few weeks ago to talk about some of the trends and challenges professors who are teaching crisis communications are facing today. Just look at this past year alone when we are looking at crisis situations. Post by Karen Freberg.

Crisis communications – preparing and managing for a terrorist attack

Stuart Bruce

The UK government and Chartered Institute of Public Relations (CIPR) have partnered to create a new guide to Crisis Management for Terrorist Related Events. It … The post Crisis communications – preparing and managing for a terrorist attack appeared first on Stuart Bruce. CIPR Crisis Communications public relations

What Belongs in a Crisis Communications Plan?

Prowly

If you’re thinking about putting together a crisis communications plan for your business, where do you start? Here are the basics to consider: The post What Belongs in a Crisis Communications Plan? How To crisis communication how to PRappeared first on Prowly Magazine.

VPNs: The Crisis Communication Plan for Technology Failure

HMA Public Relations

The post VPNs: The Crisis Communication Plan for Technology Failure appeared first on HMA Public Relations. Crisis Communications Featured Crisis Crisis Communication Plan Technology Failure VPN Working From Home

Why You Need a Crisis Communications Plan Before Crisis Strikes—and What to Include in It

Meltwater - PR

“Always expect the unexpected” should be every communications professional’s mantra, yet more often than not companies appear blindsided by issues they should have seen coming (hint: using a crisis communications… Read More >>>.

Making The Case for Excluding Jargon From Crisis Communication

Melissa Agnes

Recently, Eric Chandler and I wrote a blog post called “Social Media Crisis” and Other Buzzwords that Need to Go. Cut jargon out of your crisis communication vocabulary. The post Making The Case for Excluding Jargon From Crisis Communication appeared first on Agnes + Day.

8 Steps to Create the Ultimate Crisis Communication Plan

Cision

Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Want to learn how to crush a crisis before it begins? Peter advises implementing these eight steps into your crisis communication plan: 1. Identify Influencers. Consistent monitoring allows you to see the crisis coming if you look for it. 7. Integrate Your Overall Corporate Crisis Plan.

Crisis Communications Planning Tips From The Pros

Prowly

To wrap up our series on crisis communications, I decided to ask a few pros for their best crisis communications planning tips. The post Crisis Communications Planning Tips From The Pros appeared first on Prowly Magazine. Public Relations crisis communication PRHere’s what they had to say.

Lesson From Facebook: 5 Tips on Handling Crisis Communications

Shift Communications

Crisis communications is the opposite of traditional public relations and involves putting out a “ fire ” of some sort. In most cases when a company is faced with a crisis they often mess up the initial response.

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

Crisis Communications: Preparing for a Cyber Attack

Ronn Torossian

The post Crisis Communications: Preparing for a Cyber Attack appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Crisis PR Public Relations 5WPR CEO Crisis PR Agency PR Firm Ronn TorossianA security breach is one of the most dreaded forms of attack against any modern day company. Security breaches not only put the brand and its employees at risk, but also the customers and clients, which the company serves.

A Look At Academic Research on Crisis Communication From #AEJMC14

Melissa Agnes

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me.