6 Social Media “Musts” for Crisis Communication

Cision

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. You must remember communication basics.

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Emory’s Excellent Crisis Communication on Facebook

Melissa Agnes

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. Listen: TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier. Case Studies Crisis Communications

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Trending Sources

What is Crisis Communications?

Shift Communications

Crisis communications in the public relations world can have many different interpretations depending on who you ask, but here’s the fundamental definition: you’re trying to mitigate damage to your company’s reputation by third party sources.

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Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

81

WhatsApp As An Ebola Crisis Communication Strategy

Melissa Agnes

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication.

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Your Guide for Data Breach Crisis Communication

Melissa Agnes

How to minimize the risk of a data breach crisis. Does your organization communicate confidential information and trade secrets via email? How to plan for and respond to a data breach crisis. Tips for this communication: Do not sugar-coat anything. Crisis Preparedness

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What Belongs in a Crisis Communications Plan?

Prowly

If you’re thinking about putting together a crisis communications plan for your business, where do you start? Here are the basics to consider: The post What Belongs in a Crisis Communications Plan? How To crisis communication how to PRappeared first on Prowly Magazine.

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Teaching Crisis Communication: Embracing the Research to Practice Model

Melissa Agnes

I had a chance to be on Melissa’s podcast a few weeks ago to talk about some of the trends and challenges professors who are teaching crisis communications are facing today. Just look at this past year alone when we are looking at crisis situations. Post by Karen Freberg.

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Crisis Communications & Social Media When “It” Hits the Fan

PRSay

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Do you really want someone known as @shroomy0021 managing your corporate communications? How long does it take your organization to send out your first official public statement or news release when a crisis happens? With greater frequency, they are also broadcasting your crisis live on Facebook or Periscope. It’s time to face the music.

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6 Tips to DIYing Your Own Crisis Communication

Cision

Not every company needs to hire a PR firm to manage its crisis communication. Tip 1: Understand What a Communication Crisis Is. Tip 4: Assemble Your Crisis Team. If you’ve had even a tiny crisis, like a critical post on Facebook, learn from how your team handled it.

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3 Lessons From the A-Team in Crisis Communication Planning

Cision

They can be relied upon to carry out their duties, which leads to the first point about crisis communication planning: 1. Identify communication crisis responders. A crisis communication vulnerability audit does the same thing.

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Crisis Communications: 10 Steps for Building an Effective Plan

AirPR

Social media has fundamentally changed how people communicate in times of crisis. Just this month, victims of Hurricanes Harvey and Irma used social media to communicate with first responders, know where gas was available and follow emergency updates.

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How Big Data Will Modernize Your Crisis Communications Plan

PRSay

For every enterprise, brand or organization, a crisis always looms as a persistent — yet inevitable — threat on the horizon. Consider the recent crisis that Volkswagen faced. Proactive enterprises have planned ahead by creating comprehensive crisis communications plans.

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Crisis Communications - Uber Style

The Stalwart Blog

See what Stalwart Communications Founder David Oates says companies can learn from it Whether you're a fan or not, Uber employed the right plan for their recent sexual harassment scandal.

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The Role of The Social CEO in Your Crisis Communications

Melissa Agnes

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis?

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PR Warfare: Social Media, Crisis Communications, and You

Social PR Chat

Merry Morud and Kevin Watterson from Aimclear talk crisis communications and community management in our digital world. Brands and Crisis Communications Plans: How Important Is It? Hello crisis communications. I Don’t Have a Plan and a Crisis Occurs.

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A guide to crisis communications

PR Daily

When crisis hits a brand, the first 48 hours are crucial. Every crisis will have its own set of challenges and specific requirements for navigating it. It lays out exactly what must occur within your internal and external communications teams—and how to prioritize.

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Crisis Communication Strategy: Take a Cue from BBC

Melissa Agnes

I’ve written in the past about BBC’s Ebola crisis communication strategy to help educate West Africans and keep them healthy and Ebola-free. But it’s not just in communicating and educating about Ebola that BBC is excelling.

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Five Ways to Optimize Your Social Networks for Crisis Communication

Cision

you can expect only a small fraction of your potential audience will ever receive your communication, much less act upon it. The purpose of this post is to talk about optimizing your social networks so that stakeholders can effectively pull messages from them in a crisis.

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State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Go to the International Risk and Crisis Communication Conference ( ICRC ). Guest Post by Karen Freberg.

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Facebook Changes That May Impact Your Crisis Communication Reach

Melissa Agnes

Though Facebook isn’t a leading source of information dissemination in a crisis , it is an important channel to communicate on if your organization has a strong Facebook following that will turn to your fan page for updates and to express themselves and communicate with you and others.

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A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

Melissa Agnes

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. So how is Malaysia Airlines handling this crisis? 2) Lack of crisis hashtags.

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Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

Melissa Agnes

A look at CDC’s crisis communication in the initial hours of the U.S. Read: Emory’s Excellent Crisis Communication on Facebook. Their communications are easy to find, informative and reassuring. In this type of crisis two things are drastically important.

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Google May Penalize Your Crisis Communications If Your Website Is Not Mobile-Friendly

Melissa Agnes

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. Crisis Management

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5 crisis communications lessons from Kellogg

PR Daily

The way an organization reacts in the first hours of a crisis will probably determine whether it succeeds or fails in regaining public trust. responded to the release of a video depicting a disgruntled employee should serve as a model for handling a PR crisis.

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Twitter, Photos and Your Crisis Communications

Melissa Agnes

But what does it mean for your crisis communications and overall risk? So, what does this mean for your organization in terms or risk and crisis communications opportunities? The post Twitter, Photos and Your Crisis Communications appeared first on Agnes + Day.

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5 Steps to Becoming a Crisis Communication Pro

Melissa Agnes

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. To be considered a crisis comms pro, you need to prove that you are a crisis comms pro!

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3 Lessons In Crisis Communications - Vegas Style

The Stalwart Blog

Leadership soon set up the mobile incident command center that included a communications team. Untrained departments frequently stumble out of the gate during a crisis, much to the detriment of their ability to stay ahead of the news cycle.

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Twitter’s Growth Rate is Diminishing. What Does this Mean for your Crisis Communications?

Melissa Agnes

Twitter is the social media platform that dominates the dissemination of news, updates and discussions in a crisis. So what does this mean for your crisis communications? What does it mean to make your crisis communications Twitter-friendly? Crisis Communications

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TCIP #002 – Strategizing Social Media for Crisis Communications with Isaac Griberg

Melissa Agnes

Welcome to episode #002 of The Crisis Intelligence Podcast with Melissa Agnes and Isaac Griberg of the ICRC. The International Committee of the Red Cross (ICRC) is doing ground-breaking things when it comes to leveraging social media for crisis communications and emergency management.

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Why You Need to Have a Crisis Communications Plan in Place 

Prowly

The post Why You Need to Have a Crisis Communications Plan in Place appeared first on Prowly Magazine. How To crisis communication how to PRWith major brands from Pepsi to United finding themselves in hot water, the crises this year have shined a spotlight on why planning ahead for one of these scenarios is so important. If we can take any lessons from these situations, it’s that EVERY business really needs to have a plan in place in the.

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The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It

Melissa Agnes

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Who’s responsible for these communications? Crisis Preparedness

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PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. Historically, crisis communicators only had two levers to pull. corporate communications Crisis Communications public relations

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Why Your Event Needs a Crisis Communications Plan

Cision

Without a crisis communications plan in place, no one will know what to do when problems arise during your event,” says Cision Content Strategist James Rubec, one of the speakers during next week’s Managing Communication Challenges webinar. “No Events equal opportunity.

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The Truth Prevails: Transparency in Crisis Communications

PR 20/20

This means learning the art of transparent communication that addresses issues, and defuses the situation with an action plan. “ Tell the truth.”. “ Say you’re sorry.”.

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Are you the Olivia Pope of crisis communication?

PR Daily

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5 steps to craft a crisis communications plan

PR Daily

After the initial disaster, the focus quickly becomes, “How is the company handling post-crisis communication?” Manage a crisis without a plan. Fifty-nine percent of business decision-makers have experienced a crisis in their current or previous company, and 79 percent believe they could suffer one in the next 12 months,according to ODM Group. RELATED: Keep your cool in a crisis with these tips.]. Identify the crisis communications team.

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How to Create a Best-Laid Crisis Communication Plan

Cision

But that doesn’t mean you shouldn’t make them, particularly when it comes to crisis management. Crisis communication pros use the term “vulnerability audit.” Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet!

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5 crisis communications lessons from horror movies

PR Daily

Silence does not bode well in a crisis, either. that the first 48 hours of a crisis are crucial in determining whether the company will survive. There will be “High Tension,” but a communication plan must be executed within 24-48 hours of the crisis onset.

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4 Creative PR Ideas for Crisis Communications

Sword and the Script

It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Time hacks – crisis PR demands speed. Constraint breeds creativity.

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