The Brave New World of Crisis Communications
JANUARY 23, 2017
Crisis communications in our always on, online world is not a spectator's sport. Make sure you are prepared to respond when a crisis hits. The post The Brave New World of Crisis Communications appeared first on Spin Sucks.
Six Ways to Use Social Listening in Crisis Communications Planning
MARCH 29, 2017
In the second of our three-part series on using data and analytics for crisis communications planning, Gini Dietrich walks you through social listening and how to build a dashboard that will help you predict future issues.
When is Your PR Crisis Not a Crisis?
DECEMBER 8, 2015
What is Crisis Communication? Crisis communication is when a company or public figure communicates publicly about an unexpected event that could have a negative impact on their reputation. crisis communications pr insights
Five Key Principles for Effective Crisis Management
NOVEMBER 8, 2016
How do you deal with a crisis in the digital age? Managing effectively a crisis is not only good for your brand, but also keeps your reputation intact. Jeff Hunt shares a few key principles for effective crisis management.
The Secret Behind Crisis Communications
MARCH 15, 2016
The post The Secret Behind Crisis Communications appeared first on Spin Sucks.
5 “Must Include” Items for your Crisis Management Plan
MAY 2, 2016
I often get asked the following question: What should we include in our organization’s crisis management plan? 5 important elements to include in your crisis plan. Not all incidents and issues escalate to crisis level. 3- Pre-approved crisis communication strategy and messaging.
United Airlines: When a Crisis Means it’s Time to Fire the Client
APRIL 12, 2017
Between Pepsi, Sean Spicer, and United Airlines, it's been a crazy week for crisis communications. The post United Airlines: When a Crisis Means it’s Time to Fire the Client appeared first on Spin Sucks. Related Stories Six Ways to Use Social Listening in Crisis Communications Planning Six Questions to Define Your Crisis Communications Plan Three Things Big Data Can Do to Help in Crisis Communications Planning.
Crisis Communications: Have a Plan for Success
MARCH 30, 2015
As part of a beta test, I worked with Phil Mershon and Michael Stelzner to schedule meetings with organizations that need help with crisis communications and those went really well! During the crisis communications, they got defensive and flustered instead of remaining cool and collected.
Why HR Should Have a Seat at the Crisis Management Table
MARCH 7, 2016
A couple weeks back, I published an article that discussed best practices for communicating with your key stakeholders in a crisis. In fact, it’s one of the most frequent mistakes that I see made, in my work as a crisis management consultant.
How Crisis Communication is Like Blood
MARCH 15, 2016
Have you thought about the similarities between blood and crisis communication? The post How Crisis Communication is Like Blood appeared first on Spin Sucks. Kornel Bohm says they have more in common than we think. Hear him out.
Emory’s Excellent Crisis Communication on Facebook
AUGUST 25, 2014
As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. Listen: TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier. Case Studies Crisis Communications
Crisis Preparedness Strategy for Data Breach Hack Crisis
MARCH 19, 2015
Unless you’re living under a rock, you’re vulnerable to this risk and, therefore, need to take preventative measures and develop a specific crisis management plan to make sure you, your team and your systems are prepared. Crisis Preparedness Current Affairs
Flying the Unfriendly Skies: The United PR Black Eye Won’t Soon Be Forgotten
APRIL 12, 2017
By now you heard about the incident that led to an unprecedented PR crisis for United Airlines. Roland Alonzi looks at the three crucial mistakes United made that led to this PR crisis.
The Value of a Crisis Simulation
SEPTEMBER 9, 2014
While your team gets to the route of the problem, the clock continues to tick and the news of the crisis continues to spread. Put the crisis to bed as quickly as possible, while suffering the least amount of negative repercussions to the organization’s reputation and bottom line.
Salesforce #NA14 Crisis: Why Social Listening Matters
MAY 11, 2016
The #NA14 Crisis. Given the recent Salesforce NA14 crisis, we’ve mapped out actionable steps for a potential crisis. Listening Won’t Stop A Crisis. Social listening won’t stop a crisis from happening. In this example, Salesforce chose to respond to the crisis. “As
Salesforce Is Doing Social Crisis Management Right
MAY 11, 2016
On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media. According to Sullivan, the first thing a brand needs to do during a crisis is acknowledge that something is happening.
Six Questions to Define Your Crisis Communications Plan
MARCH 30, 2017
In the final of our three-part series on how to use analytics for crisis communications planning, we discuss media monitoring and building a risk matrix. The post Six Questions to Define Your Crisis Communications Plan appeared first on Spin Sucks.
The Magic Formula for Managing Stress in a Crisis
AUGUST 29, 2016
The question was: “Is there a secret formula for ensuring our crisis team remains calm in a fast-paced, high profile crisis?” Not to mention that, as a study recently confirmed, stress is contagious , which makes it even more important to effectively manage in a crisis.
Three Ways to Be Prepared for the Inevitable Fake News Crisis
MARCH 9, 2017
The post Three Ways to Be Prepared for the Inevitable Fake News Crisis appeared first on Spin Sucks. No brand, organization, or executive is immune from fake news or a 5 a.m. Twitter frenzy. Here are three things you can do right now to prepare. Insurance, if you will.
Transforming the Word “CRISIS” from Negative to Positive
MARCH 21, 2016
I found this play on the word “crisis” particularly interesting because, indeed, if this is how an organization – any organization – chooses to see and conduct their crisis management, “crisis” would indeed be a bad word.
Crisis Communications 101: Apologize First…and Mean it
OCTOBER 19, 2016
But in crisis communications, it's imperative it happen swiftly. The post Crisis Communications 101: Apologize First…and Mean it appeared first on Spin Sucks. Communication Crisis BP deleted emails Delta ed bastian hillary clinton kenneth cole paula deen presidential debate Tiger WoodsOne of the hardest thing for a human being to do is apologize.and really mean it.
KitchenAid Handles Offensive Tweet Crisis Extraordinarily Well
OCTOBER 4, 2012
But from a crisis standpoint? Communication Crisis celeboutique Chrysler communications cynthia soledad kenneth cole kitcheaid offensive tweet online reputation pr crisisI woke up this morning to a flurry of emails about KitchenAid.
Crisis Communications Lessons from the Delta Power Outage
APRIL 20, 2017
Crisis communications happen whether we like it or not. Tony Tie shares how to effectively de-escalate and weather the storm through effective crisis communications. The post Crisis Communications Lessons from the Delta Power Outage appeared first on Spin Sucks.
What To Look For When Engaging a Crisis Management Professional
SEPTEMBER 2, 2014
When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own!
The Lance Armstong PR Crisis
OCTOBER 25, 2012
The Lance Armstrong PR Crisis. But the reason I’m writing it is because Lance – the brand (sorry, I know some of you don’t believe in personal brands, but he is one) – has a huge PR crisis on his hands.
Crisis Communications: How a Sexist Email Was Handled
JUNE 28, 2016
A recent sexist email sent during Cannes provided a case study in crisis communications done well. The post Crisis Communications: How a Sexist Email Was Handled appeared first on Spin Sucks.
When Is It OK to Implement an Offensive Crisis Management Strategy?
APRIL 26, 2016
What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people.
6 Social Media “Musts” for Crisis Communication
JUNE 8, 2015
The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. Want to handle a crisis smoothly?
WhatsApp As An Ebola Crisis Communication Strategy
OCTOBER 20, 2014
I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication.
Your Guide for Data Breach Crisis Communication
FEBRUARY 10, 2015
How to minimize the risk of a data breach crisis. How to plan for and respond to a data breach crisis. HOWEVER, do not underestimate the power and importance of communicating, following through and showing remorse and compassion while managing this type of crisis.
Komen Provides Excellent Crisis Management Case Study
FEBRUARY 6, 2012
What does matter on Spin Sucks is the incredible PR crisis management case study it’s providing. Komen has a crisis management agency. The crisis management agency for Susan G. and focus on the fact that Komen hired their crisis management firm last summer.
Crisis Communications from the Inside Out
MARCH 30, 2015
We often focus only on the external side of crisis communications , however the internal component is just as, if not more, important…and often overlooked. Whether you like it or not, employees are a major component of any crisis communications. Crisis Communication in Real-Time.
The Role of The Social CEO in Your Crisis Communications
AUGUST 12, 2014
As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis?
How To Convince Management To Invest In A Crisis Plan
SEPTEMBER 3, 2014
I get asked this question often: “How can I convince management that it’s in our best interest to invest in a crisis plan?” The two best ways to sell upper management on a crisis plan. What is a crisis plan, how does it work and why is it the answer?
Was Dyn, Inc. Crisis-Ready?
OCTOBER 25, 2016
Take a look: Related links you may find interesting: Dyn’s official response to the DDoS crisis. Don’t Let Your Business Go Dark: How To Manage A DDoS Crisis. Crisis-Ready? appeared first on Melissa Agnes - Crisis Management Keynote Speaker.
What You Can Learn from Honda to Prepare for a Crisis
FEBRUARY 24, 2016
Honda continues to have to recall cars with faulty airbags, which has created a crisis for them for years. The post What You Can Learn from Honda to Prepare for a Crisis appeared first on Spin Sucks.
Introducing The Crisis Intelligence Podcast
JUNE 10, 2014
Crisis and issues management is an increasingly important topic for organizations today and there are so many interesting people and organizations out there doing it right. Agnes + Day is excited to introduce The Crisis Intelligence Podcast!
How to Recover From a Brand Crisis
JULY 31, 2015
Verticals don’t matter; a B2B brand is just as likely as a B2C or nonprofit to face a crisis at some point. Establish a crisis communication plan now rather than later. Crisis management involves pre-crisis, mid-crisis and post-crisis phases.
A Crisis Avoidance Strategy
APRIL 3, 2014
By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. The powerful words of Margaret Mead bear noting and are especially important for organizations focused on crisis avoidance. Crisis avoidance vs. crisis management.
Preparing for a Hard Landing: Today’s Crisis PR 101
APRIL 12, 2017
Whenever a corporate crisis or public gaffe occurs, I often get questions from colleagues, friends and family on what my PR perspective is. But the overarching counsel we provide businesses today when responding to a crisis is as follows: PREPARE. CRISIS IDENTIFICATION PROCESS.