Commonwealth Bank Hammered for Billing Dead Customers

Ron Torossian

As Wells Fargo waited to find out how much it would have to pay for past transgressions, an Australian bank hit the headlines for admitting to billing clients for fees. The catch: those clients had been dead for years, and at least some people at the bank knew it.

Silicon Valley’s Next Victim: Tech Powerhouses Like Apple Looking to Disrupt the Banking Industry

Ron Torossian

According to experts, it could be time for banking companies to sound the alarm. The post Silicon Valley’s Next Victim: Tech Powerhouses Like Apple Looking to Disrupt the Banking Industry appeared first on 5WPR CEO Ronn Torossian Founder's Blog.

Bank Stress Tests Complete. Could Your Bank Now Pass a “Reputation” Test?


Congratulations to all 34 of the nation’s largest banks for passing their annual “stress test” this summer. Each year the Federal Reserve conducts a financial health checkup on banks, called a stress test , to determine how solid they are. The post Bank Stress Tests Complete.

PR Rock Stars: U.S. Bank’s Susan Beatty

Communications Conversations

Bank and that I get to do all the “fun stuff.” Bank Stadium). 2–In 2016, you helped spearhead the PR efforts around the new US Bank Stadium. Bank Stadium was a really fun time for us at the bank. Bank Stadium was a family day.

Inside Innovation: ING Bank Communications team

The Resolution Blog

Changing the traditional PR structure and workflow isn’t easy so when we heard about the success of ING Bank communications team in Amsterdam, we had to find out more. Both visits inspired us to return to Amsterdam to set about our change for ING Bank.

11 Shrewd PR and Marketing Predictions You Can Bank On

Sword and the Script

As for the eleven predictions listed here –I predict the chances are good you can take them to the bank in 2016. The post 11 Shrewd PR and Marketing Predictions You Can Bank On appeared first on Sword and the Script. by Frank Strong.

How to improve your marketing without breaking the bank

PR Daily

Without an effective marketing strategy, many businesses would fail. No matter how creative your approach, successful campaigns can be costly. To promote your brand without spending too much, seek to build your audience organically. Here’s how: Set clear goals.

Power of Possible Podcast: U.S. Bank takes interesting approach with new podcast

Communications Conversations

Bank, which launched its “Power of Possible” Podcast earlier this year. Our brand voice is to be relatable and earnest for a large bank. Bank focused podcast wouldn’t work. Bank interns Jordan Pinnix (currently a senior at the University of St.

Deutsche Bank co-CEO announces 35,000 layoffs

PR Daily

Deutsche Bank faced this task as it announced this week it will cut 35,000 jobs by 2020. Deutsche Bank co-CEO John Cryan laid out the company’s “Strategy 2020,” which outlines its plan to cut 9,000 full-time jobs by 2020 and close its business operations in 10 countries.

Banking on Marijuana: Study Reveals Public Perception of Serving the Legal Cannabis Industry


Yet, because marijuana is still illegal at the federal level, the willingness of banks and credit unions to navigate the regulatory risks and scrutiny remains tentative. It’s no secret that the legal marijuana industry is exploding right now. With U.S.

2014: Year of the data breach


Data breaches were an unfortunate theme of 2014. Target, Home Depot and a dozen other companies are just a drop in the bucket, all of whom are likely looking forward to putting this year in the rearview mirror. Communication is crucial throughout any crisis – including data breaches.

Bank of England looks to quell currency backlash

PR Daily

The Bank of England’s shiny new five-pound note is making a splash—but not in the way that its communications team wished. The new currency is touted as “cleaner,” “safer” and “stronger” by the bank’s PR campaign : However, word quickly spread that the notes contain a small amount of tallow.

Officials tread carefully around Greek banking crisis

PR Daily

As of Monday, the Greek government has ordered banks to shut down and to limit ATM withdrawals to 60 euros (about $67). Greek Prime Minister Alexis Tsipras tweeted this after announcing the bank shutdown: What’s required over the next few days is sobriety and patience. NowThis posted this video which shows Tsipras offering a similar message on TV: Greek PM Alexis Tsipras tries to keep the nation calm after Bank of Greece recommends that banks close.

How to create great images for your business that won’t break the bank  

Public Relations Sydney

Click Here to Download The post How to create great images for your business that won’t break the bank appeared first on Public Relations Sydney. As the saying goes, a picture is worth a thousand words.

Royal Bank of Scotland chair exits after Snapchat pictures go public

PR Daily

Of course, I’m judging the former Royal Bank of Scotland chairman by his Snapchats, which ultimately may have cost him his job. He’ll leave the company April 30—just weeks after being appointed to lead RBS’s investment banking operation.

Tailored Brands to shut 250 Men’s Wearhouse and Jos A. Banks stores

PR Daily

Bank stores, all Jos A. Bank and Men’s Wearhouse Outlet stores and up to 100 tuxedo shops. Bank label for $1.8 A Bank’s sales dropped 31.9 Bank to profitability and improve other operating aspects of Tailored Brands. Bank locations and 160 tuxedo storefronts.

Pitching Business and Technology Contributors: Q & A with Freelancer Anne R. Gabriel


Today, Gabriel covers business, technology, and IT as a freelancer and regularly contributes to BAI Banking Strategies, Channel Partners Online and Insurance Networking News. For BAI Banking Strategies, it’s pitches where an end user will go on record or “thought leadership” on technologies affecting banks/banking. Anne R.

Critics say Bank of America’s ‘Je Suis Bullish’ email was in poor taste

PR Daily

A Bank of America Merrill Lynch analyst’s decision to title an email with a play on the “Je Suis Charlie” slogan may have come, as comedians often say, too soon. Bank Of America will, I suspect, regret this press release unnecessarily titled ''Je Suis Bullish''

Deutsche Bank boycotts N.C. as anti-LGBT laws draw more fire

PR Daily

Deutsche Bank is the latest company to cancel plans to bring its business to North Carolina after the state legislature passed House Bill 2, which limits protections for its LGBT community.

Content We Love: Don’t Break Your Back (or Bank) When Planning Holiday Content

Beyond PR

However, you don’t necessarily need to break the bank. Fall is fast approaching, folks. At some point summer came and went, flying by just as fast as Usain Bolt crossed the finish line during the 2016 Summer Olympics.

Longtime Hensarling aide named CFPB's chief of staff

Sword and the Script

Women in Banking Law and regulation Policymaking Jeb Hensarling Steven Mnuchin CFPB House Financial Services CommitteeKirsten Sutton Mork, the House Financial Services Committee's staff director, will become chief of staff at the Consumer Financial Protection Bureau.

Cause Marketing and Credit Unions: Is Doing Good Good Enough?


For banking, at least, low fees, mobile banking services, service reputation and convenience are what matter most to consumers. We’ve worked with many credit unions and community banks. Credit unions value the communities they serve and love “doing good.”

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster


Crisis PR Best Practices Public Relations Reputation bank crisis Casey Boggs credit union crisis crises crisis crisis communications Crisis PR Hurricane Harvey Hurricane Harvey crisis LT Public Relations PR public relations Red Cross Texas crisis

LTPR’s Casey Boggs to Present at Western Independent Bankers M&A Forum (July 26)


In 2017, several banks and financial institutions have continued to look to mergers and acquisitions as an effective method for growth. In this session, LTPR’s Casey Boggs will offer how-to tips to develop a strategic plan and create effective communications that focus on safeguarding the consolidating banks’ reputations, as well as enhancing the reputation of the newly merged financial institution.

What we can learn from brands that play the emotional connection card

PR in High Definition

Blog Advertising advertising reaction airbnb banks brand advertising nescafe PRBrands trying to strike up an emotional connection with you is nothing new. However, it’s a trend that’s on the up this year and we’ve noticed major brands starting to take this marketing approach.

Pause, Breath, Focus: 4 Tips to Be Present


Communications Tools Public Relations Balance banks communications credit union credit unions financial communications Focus Health Healthcare Communications listening Meditation Portland PR portland public relations PR pr tips Present public relations tips work life balance More on our New Year of focusing on workflow and efficiency – how focused are you in the moment? Anderson Cooper recently did a piece on being “mindful” and in the moment on 60 Minutes.

The lie that won

Mark My Words

As Aaron Banks rationalised the arguments of Leave had “to be crude, clear and forcible, and appeal to emotions and instincts, not the intellect.”. Mark My Words Stuntwatch Aaron Banks cameron campaign edward bernays election farage Goebbels lynton cosby politics propagandaThe comedy is that David Cameron believed his own lie. The tragedy is, so did the rest of us. The Conservative victory at last year’s election sent shockwaves through the media and political establishments.

Wells Fargo Goes From Bad to Worse

Ron Torossian

Wells Fargo bank may just win the worst PR of the year award for the announcement last year that many of its employees had set up huge numbers of fake accounts using the information of real customers.

Getting the Most Out of LinkedIn Pulse


Now that we have a bank of it, we’re always thinking about ways to creatively reuse and leverage what we’ve already created to continually share useful intel with our audience.

3 Takeaways From a PR Pro on the Receiving End of Media Pitches

PR News

Andrew Hayes, VP, corporate communications at Fifth Third Bank, has seen media relations from the other side, and he wasn’t too impressed by the view. After running his own PR agency for 10 years, he joined NBC Television as PR manager for a national daytime talk show and later on led PR and community relations… Continued. The post 3 Takeaways From a PR Pro on the Receiving End of Media Pitches appeared first on PR News Blog. Media Relations

Wells Fargo’s Crisis Management Fail

Melissa Agnes

In this week’s #crisisready video I highlight the bank’s two biggest crisis management fails. It’s clear that Wells Fargo has proven to NOT be crisis-ready for multiple reasons.

LTPR’s Casey Boggs to Present on Crisis Preparation at the Texas Bankers Association


Boggs’s topic, “Preparing for a Hard Landing: Today’s Crisis PR 101,” will explore today’s crisis communications environment and how Texas banks can safeguard their financial institutions and their valuable reputations. DON’T MESS WITH CRISIS.

Cyber Tech brings Intrigue, Ethical Challenges to PR

Flack's Revenge

Another time, our client’s spokesperson was briefing a top-tier reporter about a much-publicized hack involving a major bank. Our client said he was reluctant to share the info, because it could help hackers recreate the crime with other banks.

Ethics 130

Do This One 5-Minute Task To Massively Improve Your Facebook Page

Rock the Status Quo

One of my clients is a bank with branches scattered all over Arizona. They are a commercial bank, so business loans are their bread and butter. They want more businesses to apply for loans, and have little interest in home mortgages, auto loans and personal banking. The Trick?

50 Communications and Public Relations Jobs Available Now

Media Bullseye

Communications Officer , World Bank, Washington, DC – apply by Jan. Senior Communications Officer, Environment & Natural Resources World Bank, Washington, DC – apply by Jan. Program Assistant (English/French bilingual desired) World Bank, Washington, DC – apply by Jan.

How to Fill Your Slow-Moving PR Pipeline Pitching Vertical Markets

Rock the Status Quo

I have a local bank client that just started working with me in September. My bank client is a top ten SBA lender in my state who, naturally, funds a high volume of small business loans. Can I do a story on the impact of technology on banking cyber security?

Competitor in crisis? Here’s how to avoid guilt by association

PR Daily

The most recent Wells Fargo scandal has increased the public’s distrust of big banks. According to the survey, 14 percent of Americans trust big banks even less than they do Charlie Sheen and Tiger Woods. Those other banks are not off the hook, however.

Business Wire Releases New White Paper: Is Your IR Site a Security Liability?

Business Wire

Ibrey has been involved in strategy and launch of websites for 3M, Bank of America, Gannett, Office Depot, Procter & Gamble, ServiceMaster, Williams-Sonoma and many other publicly traded and private companies The modern IRO has many areas of responsibilities.

How Public Relations And Customer Relations Can Work Together

ImPRessions - Crenshaw Communications

I recall canceling my account at a bank after reading about a money-laundering scandal involving the company in question. Although I had multiple motivations moving my account, when the bank rep asked why I made the decision, I mentioned its terrible reputation in the wake of the scandal.

See You at Social Tools Summit Boston in 2 Weeks

Flack's Revenge

Ryan Connors , Century Bank. I am very much looking forward to Social Tools Summit (#SocialTools16) in Boston on Tuesday April 12, where I will be speaking about influencer marketing.

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