Commonwealth Bank Hammered for Billing Dead Customers

Ronn Torossian

As Wells Fargo waited to find out how much it would have to pay for past transgressions, an Australian bank hit the headlines for admitting to billing clients for fees. The catch: those clients had been dead for years, and at least some people at the bank knew it. Commonwealth Bank of Australia admitted as much during a government investigation, saying the practice of billing dead customers for “financial advice” went back years, in one case at least a decade. .

Banking’s Reckoning: With millions lost to scams, are banks finally getting their PR pushback?

Ronn Torossian

The latest story on the British media circuit has the Big Banks in its sights: scammers have stolen more than £500 million (US$653 million) from UK bank customers in the first half of 2018, and the banks have done little to restore faith in the system. On the back of the ten year “anniversary” of the global financial crash of 2008, is this a public pushback the banking sector can wait out?

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Bank Stress Tests Complete. Could Your Bank Now Pass a “Reputation” Test?

Reputation Us

Congratulations to all 34 of the nation’s largest banks for passing their annual “stress test” this summer. Each year the Federal Reserve conducts a financial health checkup on banks, called a stress test , to determine how solid they are. After the economic downfall of 2008 the Fed wanted to ensure banks would be able to continue to lend to consumers and businesses even in a severe financial crisis. banks have significantly rebounded from the 2008 financial shock.

Bank Stress Tests Complete. Could Your Bank Now Pass a “Reputation” Test?

Reputation Us

Congratulations to all 34 of the nation’s largest banks for passing their annual “stress test” this summer. Each year the Federal Reserve conducts a financial health checkup on banks, called a stress test , to determine how solid they are. After the economic downfall of 2008 the Fed wanted to ensure banks would be able to continue to lend to consumers and businesses even in a severe financial crisis. banks have significantly rebounded from the 2008 financial shock.

Inside Innovation: ING Bank Communications team

The Resolution Blog

Changing the traditional PR structure and workflow isn’t easy so when we heard about the success of ING Bank communications team in Amsterdam, we had to find out more. Here we speak to ING Bank communications director, Johan van der Zanden to find out how his comms team became Agile and the success they have felt since. Both visits inspired us to return to Amsterdam to set about our change for ING Bank.

Media Moves at Bloomberg News & Bank Director, Portland News/Talk Radio KXL-FM Promotes Three

Cision

Jim Wyss joins Bloomberg News, Jack Milligan’s new role at Bank Director, and more. Media Blog

Silicon Valley’s Next Victim: Tech Powerhouses Like Apple Looking to Disrupt the Banking Industry

Ronn Torossian

According to experts, it could be time for banking companies to sound the alarm. In fact, the research group “McKinsey” has warned numerous organisations that while the latest launch of fintech startups might seem manageable enough – the more big technology groups get involved, the more banks will have to worry about. Big technology companies like Apple, and Amazon could be on their way to change the way we look at finance forever.

Convergence of Marketing & Comms: Insights From E*Trade, Dolby, BitGo,  Bank of the West

Onclusive

At the recent Growth PR Conference from AirPR, leadership from E*Trade, Dolby, BitGo, and Bank of the West shared their personal experiences and thoughts on what works… and what doesn’t. Ben Stuart, CMO, Bank of the West. “I The post Convergence of Marketing & Comms: Insights From E*Trade, Dolby, BitGo, Bank of the West appeared first on AirPR.

Officials tread carefully around Greek banking crisis

PR Daily

As of Monday, the Greek government has ordered banks to shut down and to limit ATM withdrawals to 60 euros (about $67). Greek Prime Minister Alexis Tsipras tweeted this after announcing the bank shutdown: What’s required over the next few days is sobriety and patience. NowThis posted this video which shows Tsipras offering a similar message on TV: Greek PM Alexis Tsipras tries to keep the nation calm after Bank of Greece recommends that banks close.

PR Rock Stars: U.S. Bank’s Susan Beatty

Communications Conversations

Bank and that I get to do all the “fun stuff.” Bank Stadium). 2–In 2016, you helped spearhead the PR efforts around the new US Bank Stadium. Bank Stadium was a really fun time for us at the bank. Bank Places to Play, a three-year $1 million grant funding program in partnership with the MN Vikings. Bank Stadium is such a large place to play, but the small places matter too. Bank Stadium was a family day. Bank Stadium February 4, 2018.

Deutsche Bank co-CEO announces 35,000 layoffs

PR Daily

Deutsche Bank faced this task as it announced this week it will cut 35,000 jobs by 2020. Deutsche Bank co-CEO John Cryan laid out the company’s “Strategy 2020,” which outlines its plan to cut 9,000 full-time jobs by 2020 and close its business operations in 10 countries. The cuts are expected to save Deutsche Bank €4 billion per year. No one in the communications profession ever wants to be in the position of discussing layoffs, but Deutsche Bank’s approach is textbook.

5 Incredible Examples of Content Marketing From Banks and the Finance Industry

Contently - Strategy

When asked to recall your favorite online content, you probably don’t think about stuff made by banks. Unless, of course, your job is to make content for a bank. When most of us sit down to research where to bank, we’re not really jumping for joy. After all, the actual content of bank marketing stays largely the same from institution to institution—there are finite ways to approach writing about, say, a checking account or a credit card.

Media Moves at Bloomberg News & Bank Director, Portland News/Talk Radio KXL-FM Promotes Three

TrendKite

Jim Wyss joins Bloomberg News, Jack Milligan’s new role at Bank Director, and more

Financial services marketing trends—how do banks acquire customers today?

Agility PR Solutions

The firm’s 2018 BAI Banking Outlook research study and recent webinar Reported results of a consumer survey seeking to understand what marketing efforts and product offerings compel them to choose a bank. The post Financial services marketing trends—how do banks acquire customers today? New research from financial services consultancy BAI uncovers data on trends in marketing and customer acquisition.

2014: Year of the data breach

Reputation Us

Data breaches were an unfortunate theme of 2014. Target, Home Depot and a dozen other companies are just a drop in the bucket, all of whom are likely looking forward to putting this year in the rearview mirror. Communication is crucial throughout any crisis – including data breaches. Many organizations look to their IT departments […]. The post 2014: Year of the data breach appeared first on LTPR.

What Shadow Banking Means for Your Financial Services PR Program

Shift Communications

The Rise of Shadow Banking. As expected, the “big” banks offer something in all of these areas. However, since the financial crash of 2008 and the coinciding rise of AWS, iPhones, and frictionless services, non-banks are finding creative ways to fill financial needs for both consumers and businesses across the country in a phenomenon known as shadow banking. Fintech, Regulatory Arbitrage, And the Rise Of Shadow Banks by Greg Buchak, Gregor Matvos, Tomasz Piskorski.

How to improve your marketing without breaking the bank

PR Daily

Without an effective marketing strategy, many businesses would fail. No matter how creative your approach, successful campaigns can be costly. To promote your brand without spending too much, seek to build your audience organically. Here’s how: Set clear goals. Create a list of your most crucial contacts—on- and offline. Doing that in-house can dramatically reduce your cost. If you can’t, seek the services of a media relations expert.

Instagram expands hidden ‘likes’ test, Uber and DoorDash face contractor backlash, and an Italian bank gets ripped for password advice

PR Daily

Good morning, PR pros: Italian Fineco Bank recently was recently criticized by several cybersecurity experts for its customer password policies and instructions. A Fineco customer support employee told Vice that the bank “understand[s] the criticism” and has stop suggesting that customers Google their passwords. The post Instagram expands hidden ‘likes’ test, Uber and DoorDash face contractor backlash, and an Italian bank gets ripped for password advice appeared first on PR Daily.

Royal Bank of Scotland chair exits after Snapchat pictures go public

PR Daily

Of course, I’m judging the former Royal Bank of Scotland chairman by his Snapchats, which ultimately may have cost him his job. He’ll leave the company April 30—just weeks after being appointed to lead RBS’s investment banking operation. that the bank has paid him millions over the last few years. Rory Cullinan seems like a cool guy and a decent dad.

7 ways a knowledge bank improves content creation

PR Daily

Using a knowledge bank (a.k.a. Using the company knowledge bank. That doesn't do your content team much good if it's not accessible in a central location—and that's what makes a knowledge bank so useful. Here’s a step-by-step guide to building your own company knowledge bank to streamline content creation: 1. Consider how you and your team members might sort through a bank of information, and add tabs or filters to simplify navigation.

Critics say Bank of America’s ‘Je Suis Bullish’ email was in poor taste

PR Daily

A Bank of America Merrill Lynch analyst’s decision to title an email with a play on the “Je Suis Charlie” slogan may have come, as comedians often say, too soon. The bank’s Friday morning Flow Show email was titled “Je Suis Bullish,” likely in an effort to inject current events into a document about commodity prices and bond funds. Bank Of America will, I suspect, regret this press release unnecessarily titled ''Je Suis Bullish'' pic.twitter.com/d9jvqmGnIP.

11 Shrewd PR and Marketing Predictions You Can Bank On

Sword and the Script

As for the eleven predictions listed here –I predict the chances are good you can take them to the bank in 2016. The post 11 Shrewd PR and Marketing Predictions You Can Bank On appeared first on Sword and the Script. by Frank Strong. The volume of PR and marketing predictions reached an apex as we rounded the corner on a New Year and into 2016. Yet, whatever fatigue you might feel towards predictions, brush it off, because there are a handful of gems. Here are those gems: 1.

The Western Bankers Association Announces Incident Response Program to Bolster Cybersecurity for Member Banks

Reputation Us

SACRAMENTO, CA, – The Western Bankers Association (WBA) today announced the availability of a new member benefit, the Incident Response Program (IRP) designed to help member banks prepare for and mitigate against cyber incidents. Preparing for and protecting against cyber incidents continues to be a top priority for bank executives and boards,” said Simone Lagomarsino, president and CEO of the WBA. “We

Prince Harry & Duchess Meghan Talking to a bank: Your future is becoming clearer

Mark My Words

Bunte.de PR expert Mark Borkowski remarked: “You will earn a fortune, whether through speech or as a brand ambassador – these handshakes are worth millions” It remains to be seen how exactly the financial future of the Sussexes will develop. link]. Mark Comments

The indiscretion: “Harry in negotiation with banking empires months before the Megxit”

Mark My Words

Il Giornale As public relations guru Mark Borkowski told the Mirror ” the financial independence of the Sussex could prove more profitable than initially expected. They will earn a fortune through speeches or appointments from ambassadors and testimonials from institutions and foundations. We are talking – he specified expert to give an idea of ??the the Sussex’s turnover – of agreements that can potentially be estimated at 1 billion pounds, or 1.3 billion dollars.

Bank of England looks to quell currency backlash

PR Daily

The Bank of England’s shiny new five-pound note is making a splash—but not in the way that its communications team wished. The new currency is touted as “cleaner,” “safer” and “stronger” by the bank’s PR campaign : However, word quickly spread that the notes contain a small amount of tallow. Bank of England (@bankofengland) November 28, 2016. Bank of England (@bankofengland) November 28, 2016. citizen launched a petition to remove tallow from bank notes.

Tailored Brands to shut 250 Men’s Wearhouse and Jos A. Banks stores

PR Daily

Bank stores, all Jos A. Bank and Men’s Wearhouse Outlet stores and up to 100 tuxedo shops. Bank label for $1.8 A Bank’s sales dropped 31.9 Bank to profitability and improve other operating aspects of Tailored Brands. Bank offers a longer-term opportunity to profitably grow market share in the menswear business. Bank locations and 160 tuxedo storefronts. North America’s largest suit retailer is scaling back after disappointing sales numbers.

Banking on Marijuana: Study Reveals Public Perception of Serving the Legal Cannabis Industry

Reputation Us

Yet, because marijuana is still illegal at the federal level, the willingness of banks and credit unions to navigate the regulatory risks and scrutiny remains tentative. We partnered with DHM Research to conduct a first-time study on the public’s perception of banks and credit unions providing financial services to the legal marijuana industry. The post Banking on Marijuana: Study Reveals Public Perception of Serving the Legal Cannabis Industry appeared first on LTPR.

MEGXIT STRATEGY Prince Harry ‘lined up by US banking giant as VIP guest speaker for online talk show series’

Mark My Words

The Sun. Mr Borkowski, the PR expert who tipped the couple to nake billions had earlier warned that Harry and Meghan’s association with JP Morgan was “not the best look”. He added: “How they accept money, and from whom, is going to be a challenge going forward.”. link]. Mark Comments

Deutsche Bank boycotts N.C. as anti-LGBT laws draw more fire

PR Daily

Deutsche Bank is the latest company to cancel plans to bring its business to North Carolina after the state legislature passed House Bill 2, which limits protections for its LGBT community. Deutsche Bank joins PayPal, which recently announced plans to boycott the state, changing its plan to open an operations center that would have brought 400 jobs to Charlotte.

10 marketing strategies that won’t break the bank

PR Daily

The internet provides unlimited potential in terms of customer reach and opportunity, and while there is some online marketing that can be done for free, most effective strategies require a marketing budget. My agencies focus on performance-based digital ad buys and influencer marketing —both of which require a sizeable monthly budget. While not for everyone, that doesn’t mean it’s impossible to market a business online using a much smaller budget.

MEGXIT MILLIONS Prince Harry ‘in talks with US banking giant’ as he and Meghan tipped to earn £1BILLION in corporate deals

Mark My Words

The Sun PR guru Mark Borkowski said Harry and Meghan’s association with JP Morgan was “not the best look”. He added: “How they accept money, and from whom, is going to be a challenge going forward.” link] . Mark Comments

NOT SO ECO Eco-warriors Prince Harry and Meghan Markle slammed for going to summit hosted by bank that finances fossil fuel firms

Mark My Words

The Sun. PR guru Mark Borkowski said Harry and Meghan’s association with JP Morgan was “not the best look”. He added: “How they accept money, and from whom, is going to be a challenge going forward.”. link]. Mark Comments

(Phoenix) Open…for Business

HMA Public Relations

As the Phoenix Open takes over Arizona this week, Alison reflects on the true impact and ROI of The Waste Management Phoenix Open thanks to insight from sponsors (and HMA clients) WaFd Bank, Harrah’s Ak-Chin Casino, Quarles & Brady and Pioneer Title Agency. Featured Alison Bailin Golf Harrah's Ak-Chin Casino Phoenix Open Pioneer Title Agency quarles and brady WaFd Bank

Power of Possible Podcast: U.S. Bank takes interesting approach with new podcast

Communications Conversations

Bank, which launched its “Power of Possible” Podcast earlier this year. Our brand voice is to be relatable and earnest for a large bank. Bank focused podcast wouldn’t work. Bank Coaches program which included leaders that were experts in consumer fields such as personal finance, innovation, community relations, cybersecurity, omni-channel and financial education. Bank interns Jordan Pinnix (currently a senior at the University of St.

Content We Love: Don’t Break Your Back (or Bank) When Planning Holiday Content

Beyond PR

However, you don’t necessarily need to break the bank. Fall is fast approaching, folks. At some point summer came and went, flying by just as fast as Usain Bolt crossed the finish line during the 2016 Summer Olympics. Halloween, Thanksgiving, Hanukkah, Christmas, and fall and winter’s other holidays will be here sooner than you know it, bringing with them plenty of inspiration for engaging content.

Pitching Business and Technology Contributors: Q & A with Freelancer Anne R. Gabriel

Cision

Today, Gabriel covers business, technology, and IT as a freelancer and regularly contributes to BAI Banking Strategies, Channel Partners Online and Insurance Networking News. For BAI Banking Strategies, it’s pitches where an end user will go on record or “thought leadership” on technologies affecting banks/banking. Anne R.

Whataburger Sells to Chicago Bank; Texans Freak Out

Flack Me

Category: Flack Me Summary: In a cross-country leap toward expanding the company’s brand, the Texas burger chain announced it has has sold a majority interest to BDT Capital Partners

Pause, Breath, Focus: 4 Tips to Be Present

Reputation Us

Communications Tools Public Relations Balance banks communications credit union credit unions financial communications Focus Health Healthcare Communications listening Meditation Portland PR portland public relations PR pr tips Present public relations tips work life balance More on our New Year of focusing on workflow and efficiency – how focused are you in the moment? Anderson Cooper recently did a piece on being “mindful” and in the moment on 60 Minutes.

Reputation Is Critical: New Study Reveals 93% of Consumers Believe a Strong Reputation is Paramount When Making Purchases, Investing and Accepting Employment

Reputation Us

Columbia Sportswear, Tillamook Creamery and Umpqua Bank also ranked favorably. Companies listed in the survey included those in the apparel, automotive, banking, food, health care and technology industries. Reputation Bob's Red Mill Casey Boggs Columbia Sportswear DHM John Horvick Les Schwab Nike reputation ReputationUs Tillamook Creamery Umpqua Bank