Prohibition

JANUARY 24, 2022

During a crisis, leadership, internal communications, and public relations teams may use employee communication platforms to disseminate updates and critical company information. This has several advantages which may eclipse all other forms of internal crisis management solutions. Book a free consultation with us today!

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Waxing UnLyrical

SEPTEMBER 7, 2010

Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Social media is a great way to start doing this. Read All About It!

Social Media 58

Social Media Customer Service Media Tourism 58

PR in High Definition

JULY 22, 2019

The phrase went viral back in May when a doctored video appeared to show US politician Nancy Pelosi drunk in a TV interview. Of course, by the time staff internally have established that it’s fake, the video will have gone viral, making the situation even more challenging.

Media 74

Media Viral Video Newspapers 74

Critical Mention

APRIL 26, 2017

My favorite is when we outsourced our media rights to Learfield/International Sports Properties in 1999. Every ounce of time, energy and human resources was needed, but the end result was creating memories for a lifetime for tens of thousands of fans. It’s all about customer service. There was a public outcry.

Sports 60

Sports Internal International Enterprise 60

Cision

MAY 21, 2015

Social Media Examiner’s Michael Stelzner helps your business navigate the social jungle with success stories and expert interviews from leading social media marketing pros. Each episode ends with THE LIGHTNING ROUND where John extracts priceless resources and action steps for you, FIRE NATION! 13) Mike Stelzner. 14) John Jantsch.

Social Media 120

Social Media Marketing Pinterest Media 120

Prohibition

JANUARY 14, 2022

Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc. Having someone from legal, customer service, communications, and public relations on the team ensures that all bases are covered. Will you hold an external or internal press conference?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

PR 20/20

JULY 31, 2018

On the flip side, and in later years at another organization, we needed a way to connect with customers over more than price in an industry where price is key. Q: How did you communicate the new digital direction internally? We needed buy in from engineering, product management and customer service.

Marketing 42

Marketing Leadership Engineering Education 42

Stephen Waddington

DECEMBER 30, 2019

The PR 2020 project was based on interviews with PR practitioners throughout the UK and the outlook for the forthcoming decade. The report provides an international perspective on the challenges facing the PR business. Dr Jon White is a reflective PR practitioner and scholarly provocateur. Progress is slow.

Government 103

Government Education Print Ethics 103

Waxing UnLyrical

MARCH 11, 2015

Most CMOs don’t even measure ROI for their marketing budgets , and marketers have a lot more resources compared to PR practitioners. Partnering with customer service, they introduce “where did you hear about us?” That’s the brilliance of Burke’s first insight about organizational responsibilities.

Measurement 40

Measurement How To Analytics Customer Service 40

Waxing UnLyrical

NOVEMBER 22, 2010

But the bottom line is, it’s VERY important for anyone in PR, whether internally or externally, to understand the messy dynamics of the Open Community around organizations. At the same time, internally, we can start thinking about what social media might help us achieve in terms of individual departmental goals (e.g. Lindy : Exactly.

Community 82

Community Publicity Web Social Media 82

PR Fuel

OCTOBER 16, 2018

Do you think attempting to mislead the public as to what was really going on gave them a better shot at their next job interview? Various services offer access to continually updated media databases, and if you’re looking for a cheaper alternative, interns will surely love updating a press list by hand. Hire Interns.

Web 40

Web Pitching Local Report 40

The Stalwart Blog

APRIL 26, 2020

There’s a ton of content, past video information, and interviews so you can kind of pick through it and figure out what’s important to you. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram. It could be hot war environments.

Crisis 78

Crisis Local Facebook Social Media 78

Waxing UnLyrical

SEPTEMBER 27, 2010

– complete interview with ATTFPR. I know first hand about AT&T’s dreadful wireless service and worst-in-class customer service, so it seemed like a good fit. Mark as read Approve comment Outstanding interview Shonali! I imagine thats a tough battle for them to fight internally. Since he (?)

Wireless 74

Wireless Twitter Writing Measurement 74

Waxing UnLyrical

NOVEMBER 24, 2010

Bryce Keane is an international communication professional who’s worked in both the EMEA and Asia-Pacific regions. . “First of all, with any new client, we place WOM at the center of everything that they do; we don’t talk about Social Media, we talk in terms of Social Interfaces. How and where can your consumer touch your brand?

Travel 79

Travel Case Study Creativity Advertising 79