Hotel Fines Newlyweds $500 For Negative Reviews – What Were They Thinking?

Melissa Agnes

Union Street Guest House, a hotel in Hudson, New York, is being slammed for a policy they put in place in order to prohibit wedding parties from posting negative online reviews about them.

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Facebook is building its own Hotel California

Communications Conversations

Facebook wants to be ubiquitous with your entire web experience, but to use another analogy; they’re out to build the web’s version of the Hotel California. Today’s guest post comes from a good friend of mine, Tony Saucier , director of social media at Life Time Fitness.

Yorkshire’s most romantic hotel–OX Pasture Hall

Norton's Notes

Last weekend I was kindly invited to Ox Pasture Hall to sample the hotel and see what I thought about it and the surrounding area. The hotel is widely known to boast an excellent reputation for outstanding food with a fine dining feel and excellent service.

Google beefs up marketing features for flights, hotels and more

PR Daily

The company announced via an AdWords blog post new features that will affect how users can search for flights, hotels and broad shopping terms like “women’s athletic clothing” on their mobile devices.

Trump Hotels rebrands, shifts focus to millennials

PR Daily

Reports say Trump Hotels is among the first to suffer. This week, execs announced that its newest hotels will no longer feature Trump’s name—long a hallmark of the company’s properties. The new hotel line—a luxury brand marketed to millennials—will be called Scion.

All Hotels Need a PR Plan


Whether a hotel is small, inexpensive, luxury, a resort, near a national park, or something else, PR should be a primary concern for any destination. For small hotels, using social media platforms is a good way to do some targeted advertising without spending a lot of money.

Hotel Review – Applegarth Villas Bowness Windamere

Norton's Notes

We did the usual extensive search online and TripAdvisor and came across an adults only hotel called Applegarth Hotel which is located about a mile from the boat port of Bowness. To the back of the hotel is a quiet field which means you aren’t overlooked.

Big Data and the Human Experience


Last week, I had the pleasure of spending 14 hours talking, thinking, and theorizing about the future of Big Data at Dell’s 1-5-10 Big Data event at San Francisco’s Clift Hotel.

Tripadvisor and how to get fined for negative reviews

Norton's Notes

Tony and Jan Jenkinson, had been on their way to Oxford to visit family, when they stopped off at a Blackpool hotel to split up their journey. The couple then felt they received a poor quality of service at the hotel and in turn wrote a negative review on Tripadvisor. The hotel then decided to take £100 off their card as a fine for this review. The Broadway Hotel had imposed the fine on the couple after they described the hotel as a “rotten stinking hovel.”

Hilton, Choice Hotels garner positive PR for extended parental leave

PR Daily

The move garnered some positive feedback for the hotel chain on Twitter: @Probstisms , maybe we should switch from @Marriott to @HiltonHotels ! Choice Hotels announced that it would extend its parental leave and family care benefits in the United States.

What Consumers Think About Travel Technology


Many are using digital travel technology, a trend that is changing the way consumers interact with airlines, hotel chains and other companies. While many airlines and hotels have created booking apps, those apps have not caught on.

Boosting The Hospitality Business with PR

Ron Torossian

Even if you only have one location – restaurant, bar, hotel and the like, public relations should be part and parcel of every day. There are some things you should be doing to keep your business in the minds of customers – both current and potential ones. Customer Service.

The Moscow Marriott

Flatiron Communications

” Of course, the guy lounging by the Marriott Hotel pool, tablet in hand connected to the Internet via his cellular network, has no intention of fomenting an uprising against hotel management. Marriott Hotels Russia Vladimir Putin

How A Holistic Approach to Social Media Can Improve Brand Performance


For many, the name MGM Resorts International conjures up images of the big green hotel on the Las Vegas strip, aka the MGM Grand. In the case of MGM Resorts International, there are hotels that serve distinct audiences. Hotel chains have operated similar programs for years.

PR Takeaways From The Eclipse

ImPRessions - Crenshaw Communications

On the other hand, there are several companies that sold glasses or operated hotels in the eclipse’s direct path with a perfectly legitimate reason to cash in. There are lasting public relations lessons from large, newsmaking, once-in-a-lifetime events.

Moving Target: How Technology Changed the Travel Experience


While most hotels and airlines have yet to adopt wearable technology, one major brand has: Disney. Nothing is more frustrating than arriving at a hotel after a long trek only to find that your room isn’t ready.

5 Ways to Reach New Audiences Through Tech Innovations


In the travel industry, the IoT is being used in concert with branded mobile apps — typically paired with beacons that track and gather information from customers using mobile devices in airports, hotels, transit centers, etc. With a bit more order and understanding, apps can better predict airfare pricing and trends, while hotels can store and analyze frequent guests’ preferences — via website or app — and implement them for future stays.

Talent Unleashed Awards finalists highlight thriving UK tech startup sector

PR in High Definition

Next week we’ll be heading down to the Haymarket Hotel for the awards night, where we’ll find out […]. Last week we announced that we’ve been involved in helping to run the UK Talent Unleashed Awards and yesterday we announced our shortlist.

5 Brilliant Brand PR Stunts And Why They Worked

ImPRessions - Crenshaw Communications

Hotel Chain Drinks From the Fountain of Youth. European hotel chain Warner Leisure has a core audience of older, even elderly, travelers with healthy incomes. Every so often a public relations team comes up with PR stunt that earns stellar media coverage.

W Bellevue: Where Green Meets Global Glamor, and Where PR Meets Influencers


June 15 marked a momentous occasion, the Grand Opening of W Bellevue, the newest hotel opening for W since 2010. We were fortunate enough to get a few behind the scene tours as the property came to life to see just how incredible this hotel would be.

Let's Get Digital: TrendKite Integrates with Adobe Analytics


Large companies like Lenovo, Scottrade, and Hyatt Hotels have powerful PR teams and a strong brand voice, so you can be certain with all the press their PR function generates, they drive a lot of readers back to their company’s website to learn more. For example, imagine you were skimming the blog Boarding Area, and read an article about Hyatt’s new hotel in Taipei, touted to be the newest and most luxurious hotel in Taiwan.

United Flies Into Another PR Storm

ImPRessions - Crenshaw Communications

It offered as much as $800 and a hotel stay to anyone who would volunteer to take a later flight, but it had no takers. The public relations team at United had probably just started to breathe easy after the infamous “leggings” crisis when a second PR disaster hit.

How The UAE and Saudi Arabia Are Doing Great Things on Social Media

Melissa Agnes

I had to dip my toes in the Persian Gulf – and take a picture with the only 7 star hotel in the world, The Burj Al Arab. I loved the title of the Hotel Al Qasr’s concierge reception. This was one of the views from my hotel room.).

What You’re Really Paying For When Hiring A Photographer


And if it’s far enough away, you will need to start thinking about hotel and per diem expenses during their trip. “What? 1500.00 to hire a photographer? It’s just a picture. Anyone with a phone can do this. Tell you what, I’m willing to shell out 200 bucks.

Ten things I learnt from my trip to Cuba

Norton's Notes

The hotel we were staying in was a five star complex in Cayo Coko and it had everything you normally receive at a hotel in the topics. So we went to the hotel shop to see if we could get one. Food Hotels Reviews

PR Tactics in 2015: What’s Changed & What We Can Improve


As a newbie publicist, I wasn’t sure when to push back on client demands to jam-pack the itinerary, so my first trip had lots of early morning wake-up calls, hotel site visits, lengthy dinners with hotel managers that ran late and absolutely no free time. No boring hotel site visits!

5 Ways Our Weekly FB Live Show Helped Grow Our Business & Our Work Culture

PR Expanded

” A graduate of the Cornell University School of Hotel Administration, Stephanie first began her career in sales at Marriott International & Hilton Worldwide. A Guest Post By Stephanie Abrams Cartin and Courtney Spritzer, Co-Founders, Socialfly.

3 Tips to Build Your Reputation on TripAdvisor

David PR Group

Owners of some hotels and restaurants love it because it has cost-effectively leveled the playing field between small and large destinations and attractions. Above all, reviews are driven by customers and their experiences with the hotel, restaurant or attraction that they are patronizing.

IHG’s Michael Torres on Communications and Leadership


Claire Kudlata joined the communications team at IHG following her graduation from the University of South Carolina with a degree in public relations and a minor in hotel, restaurant and tourism management.

Public Relations is Everyone’s Business

Waxing UnLyrical

If you’ve ever stayed at any Ritz-Carlton hotel, you know just how terrific they are. They had Q-tips (most hotels don’t)! What terrific public relations ambassadors they are for the hotel.

Just Because You Get Away With Something For A While, Doesn’t Mean You Will Forever

Melissa Agnes

Last week I wrote about the Hotel that had a policy where they would fine newlyweds $500 for negative online reviews , whether written by the newlyweds or by any of their wedding guests. (If

The Future of Healthcare: Now


The forum, which was held at the beautiful Hilton Hotel in downtown Portland, featured national and regional healthcare experts discussing the delivery of healthcare in the future- an ever-changing topic. […].

Dear PR People: Calm Down


Then, since my laptop was useless without a Wi-Fi connection, I went to the hotel lobby and finished the messages at a stand-up Internet kiosk with one arm guarding my work S.A.T.-style.

Pokémon Go for PR and communications

Stuart Bruce

I’ve just found my new default hotel whenever I’m in Los Angeles.”. Despite only officially being available in Australia, New Zealand the USA Pokémon Go has taken the world by storm. So how is the PR and communications world responding? I’ve seen a couple of great examples.

The Deep Work Habits of 28 Highly Productive People


Develop an idiosyncratic routine": Scott Guthrie used to take a 2.5-hour trip to the park in Sydney, one top businessman bought a $4,000 there-and-back business class flight to Tokyo to write a book, Maya Angelou did all her best scribing in anonymous hotel rooms, hired specifically for this purpose.

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My national industry conference FOMO problem–and what I’m doing about it

Communications Conversations

You’re staying in a hotel room eating crappy take-out or Applebee’s. PRSA National. International IABC. Social Media Marketing World. Content Marketing World (just a few weeks ago!). I haven’t been to a single one of these events in my now more than 20 years in the business.

3 marketing strategies learned at Disney World

PR Daily

In Orlando, all the cool kids take the Disney Magical Express from the airport to their Disney hotels, because really, what’s cooler than catching a ride with Mickey? On the way to your hotel, Disney has its DME-TV playing to show you everything you need to see, eat, ride, try, etc.,

Announcing the finalists for the 2014 Social Media Awards

PR Daily

BCV for Hotel Del Coronado, Connecting Offline and Online Engagement. Joie de Vivre Hotels/Commune Hotels + Resorts, Joie de Vivre Hotels #CoastalCaravan Campaign. Joie de Vivre Hotels, #CoastalCaravan Campaign.

Leeds PR Account Manager Job Vacancy


The CIPR PRide Awards for the Yorkshire and Lincolnshire region are hosted yearly at the Queens Hotel in Leeds, and recognise… Tags: agency, year, pr, leeds, yorkshire, team, work, relations, public Prohibition is growing and hiring.

5 Myths of Working in PR


The fact that these activities take place over drinks at a bar or in the corner of a hotel ballroom doesn’t make them any less important. This is a guest post by Nova Halliwell, a PR professional in New York City.