ImPRessions - Crenshaw Communications

APRIL 25, 2017

At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment. Other companies, both within and outside of the airline industry, should take note. The post American Airlines Soars Through A Potential Crisis appeared first on Crenshaw Communications.

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Airlines Crisis Viral Crisis Management 131

Ronn Torossian

OCTOBER 18, 2016

Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe. The post Airlines adding “fire containment” bags appeared first on 5WPR CEO Ronn Torossian Founder's Blog.

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Airlines Mobile Examples Blogging 214

HMA Public Relations

MARCH 15, 2018

United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations. Crisis Communications Featured Airplane Crisis Airplane Dog Flight Attendant Dog French Bulldog Public Relations Crisis Communications united airlines United Airlines Crisis United Airlines Dog

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HMA Public Relations

JANUARY 26, 2023

The airline industry has taken a beating over the last several weeks from weather and staffing issues to computer glitches. Odds and Ends airline airplane airport american airlines flight southwest

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Airlines Publicity Blogging Industry 73

Ishmael's Corner

APRIL 27, 2017

The post United Airline’s Latest Customer Letter Hits the Right Notes appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense.

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Airlines Storytelling Customer Service Brand 60

Communications Conversations

MARCH 19, 2015

I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money. They orchestrated an “Unleash the Hate” survey where they actually asked customers and potential customers what they HATE about airlines (not just Spirit). Look no further than Spirit Airlines.

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Airlines Reputation Case Study Communications 97

Ronn Torossian

OCTOBER 10, 2016

When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline. The post Hawaiian Airlines policy ruled not discriminatory … but will that fly?

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Policies Airlines Transportation Blogging 197

PR Daily

FEBRUARY 21, 2019

Southwest Airlines is scrambling to provide answers after a CBS report painted a dire picture for the airline’s daily operations. CBS reported : Southwest faces what its own managers call an operational state of emergency, due to an unusually high number of the airline’s Boeing 737s being taken out of service for maintenance. It doesn’t bode well for the safety of the airline.” The airline did not respond to Vox’s request for comment.) “At

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Airlines Transportation Engineering Report 80

PRSay

SEPTEMBER 20, 2021

In August, United Airlines announced that all of its 67,000 employees must receive COVID-19 vaccines or risk losing their jobs. The airline, the first U.S. 13 titled “A Special Forum on United Airlines’ Vaccine Mandate Rollout” hosted by PRSA’s Silicon Valley and Colorado Chapters.

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Airlines Employee Communications Exercises 142

Presspage

DECEMBER 15, 2017

Frontier is an airline with over 300 daily flights to over 80 destinations in the US, Canada, Dominican Republic and Mexico. Like many other PR departments, the folks at the Denver based airline spent many hours servicing media inquiries manually as journalists found it difficult to find the digital assets and press releases from its native newsroom archives. NewClient,Frontier Airlines,Aviation

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Airlines Corporate Digital PR Media 81

Sword and the Script

MAY 5, 2015

For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. Other Airlines Prey on Parent Emotions Too. Delta isn’t the only airline that will book a young child or a toddler several rows away from a parent or guardian. Airline customer must be regulated.

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Airlines Travel Customer Service Policies 131

PR Daily

JULY 7, 2015

airlines colluded to keep prices high and availability low. In a message to American Airlines employees, CEO Doug Parker writes, “On behalf of your entire leadership team, let me be crystal clear: there has been no illegal behavior on the part of American Airlines. An ongoing Justice Department investigation seeks to learn whether several U.S. One of those carriers, American, is responding.

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Airlines Travel Leadership Industry 98

Melissa Agnes

APRIL 11, 2017

When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?

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Airlines Crisis Management Crisis Viral 140

PR Daily

MARCH 28, 2019

WOW Airlines, the discount provider based in Reykjavik, Iceland, closed up shop overnight, leaving stranded passengers to mutter its name in frustration. The airline had been in talks with rival Icelandair and equity partners to find new capital, but talks fell through and the news was abruptly announced that the airline would cease operations. Passengers were stranded in both North America and Europe, and the airline had little comfort to offer them.

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Airlines Travel Tourism Report 109

PR Daily

JANUARY 5, 2015

Next time you’re looking for a case study in crisis communications, think of 2014 and two airlines with very different approaches. Malaysia Airlines suffered two separate disasters over the course of the year. AirAsia and Malaysia Airlines took two very different approaches in the days after these disasters, and Malaysia Airlines in particular didn’t exactly help its cause in the months following.

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Airlines Crisis Government Crisis Communications 131

PR Daily

AUGUST 23, 2021

Here are today’s top stories: United Airlines touts its efforts to support evacuation efforts in Afghanistan. American Airlines took the opportunity to express empathy for those stuck in Afghanistan and put its employees first.

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Airlines Facebook Report Survey 114

Mark My Words

AUGUST 11, 2022

Many international brands are boycotting the country and airlines are still imposing flight bans as well as ongoing sanctions from the EU, UK and USA. Etihad, Emirates and FlyDubai are among the Middle Eastern airlines operating to Russia from the UAE. “The airline is resuming its operation to Moscow to meet travel demand for passengers wishing to fly to and from Russia from the UAE capital.

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Airlines Travel Policies Corporate 60

PR Daily

FEBRUARY 8, 2022

Here are today’s other top stories: Spirit Airlines and Frontier Airlines announce merger. Budget airline Frontier is buying competitor Spirit Airlines.

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Airlines Twitter Banking Ethics 103

PR Daily

NOVEMBER 22, 2021

Here are today’s other top stories: Airlines share strategies ahead of Thanksgiving travel surge. As commercial airline travel rebounds to pre-pandemic levels, the airline industry has shared how it plans maintain normal operations during the busiest travel season of the year.

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Airlines Travel Instagram Report 113

PR Daily

AUGUST 3, 2021

Spirit Airlines passengers share outrage on social media after canceled flights. Spirit Airlines canceled hundreds of flights at the last minute on Sunday and Monday, leaving hundreds of passengers waiting in line for hours to request a refund, and forcing many to camp out at the airport.

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Airlines Privacy Hotels Survey 126

Agility PR Solutions

APRIL 2, 2020

Airline travel became one of the earliest industries to feel the sting of the coronavirus, and new research suggests it could he one of the last to recover.

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Airlines Travel Industry Crisis 85

PR Daily

MARCH 23, 2015

We''ve seen negative comments about airlines and brands before, but nothing like this (outside of maybe Comcast). What they care about is staying true to who they are (the bare-bones airline offering the lowest fares) and making money. It orchestrated an "Unleash the Hate" survey that asked customers and potential customers what they HATE about airlines (not just Spirit). Spirit asks customers why they hate airlines like Spirit. Look no further than Spirit Airlines.

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Airlines Reputation Brand Branding 116

Mark My Words

MAY 11, 2017

BBC Radio Global, 10.04.17. Listen here. Mark Comments

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Airlines Radio 60

Mark My Words

MAY 11, 2017

Virgin Radio, 11.04.17. Listen here. Mark Comments

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Airlines Radio 60

Mark My Words

MAY 11, 2017

Talk Radio, 12.04.17. Listen here: Mark Comments

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Airlines Radio 60

Mark My Words

MAY 11, 2017

BBC Breakfast, 12.04.17. Listen here: Mark Comments

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PR Daily

JUNE 2, 2015

Airlines have become a frequent target for social media hate, a new study finds. tapped Crimson Hexagon to analyze tweets about five major airlines, including United, American, Delta, Southwest and JetBlue. The results were about as expected for anyone who has been corralled into one of these airlines’ massively uncomfortable tubes or has spoken with one of their customer service representatives. This comes after the airline suffered a tragic 2014.

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Airlines Report Social Media Analysis 121

PR Daily

AUGUST 6, 2018

American Airlines has a problem with cellos. The airline removed a Chicago-bound cellist and her $30,000 instrument after changing its mind about the appropriateness of carrying the large instrument on a Boeing 737 aircraft. The airline does allow oversized instruments to fly in the cabin, provided they have their own seat and meet certain weight limitations. The airline insists he was signaling to ground staff that there were now two free seats on the plane.

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Airlines Travel Guidelines Hotels 86

PR Daily

JANUARY 1, 2015

Malaysia Airlines has to be the least self-aware company on the planet. The airline said the post “was intended to inspire travellers to explore deals offered.” Malaysia Airlines (@MAS) November 28, 2014. In September, the airline offered another glaring lack of self-awareness when it launched a promotion called the “ My Ultimate Bucket List ,” which asked sweepstakes participants to tell the airline, “What and where would you like to tick off on your bucket list?”.

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Airlines Twitter Travel Social Media 131

NewsWhip

MAY 30, 2019

The post How US airlines are driving engagement on the web and social appeared first on NewsWhip. […]. Brands Communications & PR

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Web Airlines Brand Branding 85

PR Daily

OCTOBER 4, 2021

American Airlines, Alaska Airlines and JetBlue announce employee vaccine mandates. All three airlines said there will be an approval process for medical and religious exemptions. “As airlines,” Alaska said Thursday in a staff note.

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Airlines Social Media Reddit Employee 96

PR Daily

AUGUST 11, 2021

Delta Airlines, Southwest Airlines and American Airlines have announced that they will not require employees, including flight crews to be vaccinated. The announcement makes United Airlines, which announced last week that it would require employees to be vaccinated by Oct.

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Airlines YouTube Policies Privacy 129

PR Daily

SEPTEMBER 29, 2021

Here are today’s top stories: United Airlines spotlights employee compliance amid unvaccinated departures. United Airlines made headlines as one of the first businesses to require a vaccine mandate for its employees and the only airline to do so.

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Airlines Viral Employee Brand 104

PR Daily

MARCH 24, 2022

Here are today’s other top stories: Airlines’ request to drop mask mandate gets mixed consumer response. Several major airline companies called on President Joe Biden to lift the mask mandate and other COVID-19 precautions for air travelers this week.

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Airlines Transportation Travel Company 103

PR Daily

NOVEMBER 9, 2021

Here are today’s top stories: Airlines celebrate U.S. Why it matters: As domestic commercial airlines take measures to ensure they have adequate holiday staffing , the launch of new initiatives and features demonstrates proactive messaging in action.

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Airlines Travel Internal International 124

PR Daily

JULY 31, 2015

Though officials in charge of the search for wreckage of Malaysia Airlines flight MH370 are “increasingly confident” that they’ve found a part of the plane, the airline itself is keeping largely quiet. Malaysia Airlines seems to be waiting for official confirmation before making a statement. As of Friday morning, there’s nothing about the recent search in its online press room , nor has the airline posted any statuses about it to Facebook.

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Airlines Travel Facebook Agency 100

Melissa Agnes

SEPTEMBER 21, 2014

Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? Take a look at Malaysia Airlines’s YouTube strategy.

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Airlines Crisis Management Crisis Crisis Communications 173

PR Daily

AUGUST 26, 2020

American Airlines to lay off 19,000 employees. American Airlines counted more than 140,000 employees in March 2020, expecting to close out the year with less than 100,000 members of its workforce.

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Fashion Airlines YouTube Instagram 123

PR Daily

DECEMBER 8, 2021

American Airlines CEO announces retirement and successor. American Airlines CEO Doug Parker said that he will step down from his leadership position next March and be replaced by the airline’s current president, Robert Isom.

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Airlines Instagram Hotels Survey 116

PR Daily

NOVEMBER 14, 2018

If it's true, it is beyond comprehension that Boeing did not tell the airline and pilots about this," said CNN aviation correspondent Richard Quest. He added that if important information hadn't been communicated to pilots, it would be a matter for aviation regulators, rather than individual airlines. Critics point to Boeing’s attempt to limit airlines’ transition costs—and stay competitive—as the reason it failed to impart crucial safety data.

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