United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations. MORE
While many retailers are offering to ship their wares to consumers for free this holiday season, one airline is taking a more clever approach to the incentive. It’s all about reminding people that the airline flies to more destinations than just Norway. MORE
By now, we’re all kinda United’ed out, aren’t we? My Facebook feed was full of people still talking about it last week. My LinkedIn feed is STILL full of people opining about the incident. And, most (if not all) of this commentary has been highly critical of United. MORE
It’s been a rough week for United Airlines. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. MORE
Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe. MORE
I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money. MORE
Frontier is an airline with over 300 daily flights to over 80 destinations in the US, Canada, Dominican Republic and Mexico. NewClient,Frontier Airlines,Aviation MORE
Though officials in charge of the search for wreckage of Malaysia Airlines flight MH370 are “increasingly confident” that they’ve found a part of the plane, the airline itself is keeping largely quiet. The airline also posted that statement to Twitter, separated into two tweets. MORE
The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning? MORE
We''ve seen negative comments about airlines and brands before, but nothing like this (outside of maybe Comcast). What they care about is staying true to who they are (the bare-bones airline offering the lowest fares) and making money. Look no further than Spirit Airlines. MORE
Since the Paris attacks, we’ve also seen ill-conceived behavior by at least one heretofore well-regarded company – Southwest Airlines. airline would not succumb to a random racist passenger’s paranoia. The Flack Anonymous PR Southwest Airlines MORE
Talk Radio, 12.04.17. Listen here: Mark Comments MORE
airlines colluded to keep prices high and availability low. In a message to American Airlines employees, CEO Doug Parker writes, “On behalf of your entire leadership team, let me be crystal clear: there has been no illegal behavior on the part of American Airlines. MORE
What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord. MORE
Before you spend another late night at the office, cranking out dull infographics or dreary corporate photos to be tweeted and forgotten, spend a lunch break with Sonia Avila of Southwest Airlines. At Southwest Airlines, they call such excursions "mandatory fun.". MORE
Brand managers at American Airlines exemplified their digital know-how—and Chicago connections—by tweeting about their Cubs-inspired décor on a recent flight from Chicago to Los Angeles. American is also the official airline of the Chicago Cubs, the Chicago Tribune reports. MORE
Category: Flack Me Summary: Airlines that deliver a great customer experience are rewarded over the long-term, by consumers and investors, according to new research from customer experience advisory firm Watermark Consulting, based on its analysis of stock market returns for airlines that have a customer-centric approach vs. those that lag MORE
For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. MORE
BBC Radio Global, 10.04.17. Listen here. Mark Comments MORE
We’ve posted many good interviews through the years—but since there’s such interest in the topic, I wanted to post one of my favorites, a May 2013 interview with Spirit Airlines CEO Ben Baldanza. At the time, his airline had been ranked last in customer satisfaction by Consumer Reports. MORE
Virgin Radio, 11.04.17. Listen here. Mark Comments MORE
It’s no secret to regular readers of The Measurement Advisor that Southwest Airlines has always been on the forefront of measurement. The post The Measurement Mavens of the Month: Cindy Villafranca and the Team at Southwest Airlines appeared first on Paine Publishing. MORE
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Take a look at Malaysia Airlines’s YouTube strategy. MORE
In the wake of one of the worst PR disasters in United Airlines’ history, the airline is changing its policy on overbooking passengers. After no one volunteered, the airline’s crew chose seats at random to rebook on another flight. American Airlines. MORE
The post United Airline’s Latest Customer Letter Hits the Right Notes appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense. MORE
From dragging passengers off planes, a pilot ranting about her divorce and the election , combative flight attendants , to throwing passengers off a flight over stowing a birthday cake , it has not been an impressive year for American airline carriers. MORE
As of midday Monday, the airline had issued the following statement. According to other passengers on the flight, the airline said it needed four seats to fly its own employees to Louisville. The airline offered up to $800 for anyone willing to give up his seat and fly later. MORE
I’ve worked with more than half a dozen airlines in my career, and a very wise, “elder statesman” of that business told me early in my career, “When you put an airplane somewhere it doesn’t belong, you’ve earned your spot as the lead story. MORE
When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline. MORE
If you travel often, you probably also noticed how airlines are slightly less comfortable, far less efficient and significantly more expensive than your average city bus. Social media users took to Twitter and voiced their criticism: Not happy flying crappy American Airlines? MORE
When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. MORE
For example: The processing of an airline ticket. The Act applies to Malaysia Airlines and they so state in their privacy policy. Over a week ago one of Malaysia Airlines planes flight MH370 never made it to its destination – Beijing, China. of Malaysia Airlines. MORE
This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” The airline took nearly 18 hours after the incident happened to respond. Overbooking is a part of the airline industry. MORE
TIME recently shared Malaysia Airlines Asked for Travelers’ “Bucket Lists” in Ill-Advised Contest and my immediate thoughts were: How many people reviewed and approved this idea before the contest launched? MORE
American Airlines seems to have learned—largely from United Airlines’ recent tone-deaf response—what not to do in a crisis. The recent incident prompted United—as well as Delta and American Airlines— to change overbooking and crew policies , but it wasn’t the only negative incident. MORE
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. So how is Malaysia Airlines handling this crisis? Malaysia Airlines (@MAS) March 13, 2014. MORE
Next time you’re looking for a case study in crisis communications, think of 2014 and two airlines with very different approaches. Malaysia Airlines suffered two separate disasters over the course of the year. MORE
That’s what Spirit Airlines is facing as a labor clash with unhappy pilots and their union led to canceled flights and a wild fisticuffs. Spirit was just the latest airline to find itself navigating flak-riddled skies. The airline said this has cost it $8.5 Airline crisis. MORE
At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment. MORE
United Airlines. As images of the bloodied man being dragged from his seat by airport police went viral, the airline made things worse with a series of legalistic and tone-deaf public responses. MORE
The post Airlines Get the Message Out About Capped Pricing and Cancellation Fees as Irma Approaches Florida appeared first on PR News Blog. As of 2:30 p.m. on Sept. MORE
Airlines Related Topics HMA Public Relations
MARCH 15, 2018
United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations.
ImPRessions - Crenshaw Communications
APRIL 25, 2017
At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment.
Ron Torossian
OCTOBER 18, 2016
Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe.
Return on Reputation
APRIL 11, 2017
I’ve worked with more than half a dozen airlines in my career, and a very wise, “elder statesman” of that business told me early in my career, “When you put an airplane somewhere it doesn’t belong, you’ve earned your spot as the lead story.
Melissa Agnes
APRIL 11, 2017
When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels.
Media Bullseye
OCTOBER 16, 2017
From dragging passengers off planes, a pilot ranting about her divorce and the election , combative flight attendants , to throwing passengers off a flight over stowing a birthday cake , it has not been an impressive year for American airline carriers.
Communications Conversations
MARCH 19, 2015
I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money.
Flatiron Communications
NOVEMBER 23, 2015
Since the Paris attacks, we’ve also seen ill-conceived behavior by at least one heretofore well-regarded company – Southwest Airlines. airline would not succumb to a random racist passenger’s paranoia. The Flack Anonymous PR Southwest Airlines
Sword and the Script
MAY 5, 2015
For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet.
Melissa Agnes
SEPTEMBER 30, 2016
The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?
Mark My Words
MAY 11, 2017
BBC Radio Global, 10.04.17. Listen here. Mark Comments
Mark My Words
MAY 11, 2017
Virgin Radio, 11.04.17. Listen here. Mark Comments
Mark My Words
MAY 11, 2017
BBC Breakfast, 12.04.17. Listen here: Mark Comments
Melissa Agnes
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Take a look at Malaysia Airlines’s YouTube strategy.
Melissa Agnes
MARCH 13, 2014
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. So how is Malaysia Airlines handling this crisis? Malaysia Airlines (@MAS) March 13, 2014.
Ishmael's Corner
APRIL 17, 2017
It’s been a rough week for United Airlines. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications.
Flack Me
AUGUST 10, 2017
Category: Flack Me Summary: Airlines that deliver a great customer experience are rewarded over the long-term, by consumers and investors, according to new research from customer experience advisory firm Watermark Consulting, based on its analysis of stock market returns for airlines that have a customer-centric approach vs. those that lag
PR Daily
JULY 7, 2015
airlines colluded to keep prices high and availability low. In a message to American Airlines employees, CEO Doug Parker writes, “On behalf of your entire leadership team, let me be crystal clear: there has been no illegal behavior on the part of American Airlines.
PR Daily
DECEMBER 16, 2016
While many retailers are offering to ship their wares to consumers for free this holiday season, one airline is taking a more clever approach to the incentive. It’s all about reminding people that the airline flies to more destinations than just Norway.
PR Daily
JANUARY 5, 2015
Next time you’re looking for a case study in crisis communications, think of 2014 and two airlines with very different approaches. Malaysia Airlines suffered two separate disasters over the course of the year.
ImPRessions - Crenshaw Communications
JANUARY 28, 2018
United Airlines. As images of the bloodied man being dragged from his seat by airport police went viral, the airline made things worse with a series of legalistic and tone-deaf public responses.
LTPR
APRIL 12, 2017
This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” The airline took nearly 18 hours after the incident happened to respond. Overbooking is a part of the airline industry.
PR Daily
APRIL 17, 2017
In the wake of one of the worst PR disasters in United Airlines’ history, the airline is changing its policy on overbooking passengers. After no one volunteered, the airline’s crew chose seats at random to rebook on another flight. American Airlines.
PR Daily
MARCH 23, 2015
We''ve seen negative comments about airlines and brands before, but nothing like this (outside of maybe Comcast). What they care about is staying true to who they are (the bare-bones airline offering the lowest fares) and making money. Look no further than Spirit Airlines.
PR Daily
SEPTEMBER 1, 2016
If you travel often, you probably also noticed how airlines are slightly less comfortable, far less efficient and significantly more expensive than your average city bus. Social media users took to Twitter and voiced their criticism: Not happy flying crappy American Airlines?
PR News
SEPTEMBER 7, 2017
The post Airlines Get the Message Out About Capped Pricing and Cancellation Fees as Irma Approaches Florida appeared first on PR News Blog. As of 2:30 p.m. on Sept.
Melissa Agnes
MARCH 18, 2014
For example: The processing of an airline ticket. The Act applies to Malaysia Airlines and they so state in their privacy policy. Over a week ago one of Malaysia Airlines planes flight MH370 never made it to its destination – Beijing, China. of Malaysia Airlines.
PR Daily
APRIL 24, 2017
American Airlines seems to have learned—largely from United Airlines’ recent tone-deaf response—what not to do in a crisis. The recent incident prompted United—as well as Delta and American Airlines— to change overbooking and crew policies , but it wasn’t the only negative incident.
The Stalwart Blog
APRIL 14, 2017
What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord.
PR Daily
JUNE 28, 2016
Before you spend another late night at the office, cranking out dull infographics or dreary corporate photos to be tweeted and forgotten, spend a lunch break with Sonia Avila of Southwest Airlines. At Southwest Airlines, they call such excursions "mandatory fun.".
Communications Conversations
APRIL 17, 2017
By now, we’re all kinda United’ed out, aren’t we? My Facebook feed was full of people still talking about it last week. My LinkedIn feed is STILL full of people opining about the incident. And, most (if not all) of this commentary has been highly critical of United.
The Stalwart Blog
SEPTEMBER 3, 2014
TIME recently shared Malaysia Airlines Asked for Travelers’ “Bucket Lists” in Ill-Advised Contest and my immediate thoughts were: How many people reviewed and approved this idea before the contest launched?
ImPRessions - Crenshaw Communications
APRIL 10, 2017
As of midday Monday, the airline had issued the following statement. According to other passengers on the flight, the airline said it needed four seats to fly its own employees to Louisville. The airline offered up to $800 for anyone willing to give up his seat and fly later.
Presspage
JANUARY 19, 2018
The triple winner of ‘Best Low-Cost Airline of the Year’ award launched its online newsroom mid 2014 as a central hub for its media releases and blog posts.
PR Daily
JULY 31, 2015
Though officials in charge of the search for wreckage of Malaysia Airlines flight MH370 are “increasingly confident” that they’ve found a part of the plane, the airline itself is keeping largely quiet. The airline also posted that statement to Twitter, separated into two tweets.
PR Daily
OCTOBER 21, 2016
Brand managers at American Airlines exemplified their digital know-how—and Chicago connections—by tweeting about their Cubs-inspired décor on a recent flight from Chicago to Los Angeles. American is also the official airline of the Chicago Cubs, the Chicago Tribune reports.
PR Daily
MARCH 29, 2017
We’ve posted many good interviews through the years—but since there’s such interest in the topic, I wanted to post one of my favorites, a May 2013 interview with Spirit Airlines CEO Ben Baldanza. At the time, his airline had been ranked last in customer satisfaction by Consumer Reports.
PR Daily
MAY 9, 2017
That’s what Spirit Airlines is facing as a labor clash with unhappy pilots and their union led to canceled flights and a wild fisticuffs. Spirit was just the latest airline to find itself navigating flak-riddled skies. The airline said this has cost it $8.5 Airline crisis.
Katie Paine's Measurement Blog
MAY 6, 2016
It’s no secret to regular readers of The Measurement Advisor that Southwest Airlines has always been on the forefront of measurement. The post The Measurement Mavens of the Month: Cindy Villafranca and the Team at Southwest Airlines appeared first on Paine Publishing.
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