INDUSTRY INSIGHTS YOUR PEERS ARE READING
United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations. MORE
While many retailers are offering to ship their wares to consumers for free this holiday season, one airline is taking a more clever approach to the incentive. It’s all about reminding people that the airline flies to more destinations than just Norway. MORE
It’s been a rough week for United Airlines. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. MORE
Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe. MORE
I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money. MORE
American Airlines has a problem with cellos. The airline removed a Chicago-bound cellist and her $30,000 instrument after changing its mind about the appropriateness of carrying the large instrument on a Boeing 737 aircraft. Airlines rarely miss a money-making opportunity, do they? MORE
If it's true, it is beyond comprehension that Boeing did not tell the airline and pilots about this," said CNN aviation correspondent Richard Quest. Critics point to Boeing’s attempt to limit airlines’ transition costs—and stay competitive—as the reason it failed to impart crucial safety data. MORE
Frontier is an airline with over 300 daily flights to over 80 destinations in the US, Canada, Dominican Republic and Mexico. NewClient,Frontier Airlines,Aviation MORE
Though officials in charge of the search for wreckage of Malaysia Airlines flight MH370 are “increasingly confident” that they’ve found a part of the plane, the airline itself is keeping largely quiet. The airline also posted that statement to Twitter, separated into two tweets. MORE
The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning? MORE
We''ve seen negative comments about airlines and brands before, but nothing like this (outside of maybe Comcast). What they care about is staying true to who they are (the bare-bones airline offering the lowest fares) and making money. Look no further than Spirit Airlines. MORE
American Airlines faced heavy criticism for poorly communicating to hundreds of customers their bags never made it onto flights from Miami late last week. The conveyor belt system in Miami had some kind of breakdown this morning,” American Airlines spokesman Joshua Freed told. MORE
Since the Paris attacks, we’ve also seen ill-conceived behavior by at least one heretofore well-regarded company – Southwest Airlines. airline would not succumb to a random racist passenger’s paranoia. The Flack Anonymous PR Southwest Airlines MORE
Talk Radio, 12.04.17. Listen here: Mark Comments MORE
airlines colluded to keep prices high and availability low. In a message to American Airlines employees, CEO Doug Parker writes, “On behalf of your entire leadership team, let me be crystal clear: there has been no illegal behavior on the part of American Airlines. MORE
Airlines have become a frequent target for social media hate, a new study finds. tapped Crimson Hexagon to analyze tweets about five major airlines, including United, American, Delta, Southwest and JetBlue. The results were about as expected for anyone who has been corralled into one of these airlines’ massively uncomfortable tubes or has spoken with one of their customer service representatives. This comes after the airline suffered a tragic 2014. MORE
Before you spend another late night at the office, cranking out dull infographics or dreary corporate photos to be tweeted and forgotten, spend a lunch break with Sonia Avila of Southwest Airlines. At Southwest Airlines, they call such excursions "mandatory fun.". MORE
What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord. MORE
Southwest Airlines’ media relations managers are on the defensive. This week, reps worked to clarify allegations that circulated earlier this month that the airline removed a passenger for speaking Arabic on one of its flights. MORE
For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. MORE
BBC Radio Global, 10.04.17. Listen here. Mark Comments MORE
While most businesses go out of their way to employ best practices in all areas of marketing and operations, Spirit Airlines somehow survives by employing some of the worst practices. While all other airlines have made it a point to show that real humans work on these accounts, Spirit goes out of its way to try to convince you that they use a robot to manage their Twitter account. “A MORE
Virgin Radio, 11.04.17. Listen here. Mark Comments MORE
Delta You just became my favorite airline. Delta joins Air France, KLM, Iberia, IAG Cargo, Singapore Airlines and Qantas, all of which recently announced bans. MORE
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Take a look at Malaysia Airlines’s YouTube strategy. MORE
In the wake of one of the worst PR disasters in United Airlines’ history, the airline is changing its policy on overbooking passengers. After no one volunteered, the airline’s crew chose seats at random to rebook on another flight. American Airlines. MORE
These leading airlines showcase the power of focusing on the details of experience. The airline industry is tough. And yet, there are some airlines out there that just simply get it. You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube. MORE
The post United Airline’s Latest Customer Letter Hits the Right Notes appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense. MORE
From dragging passengers off planes, a pilot ranting about her divorce and the election , combative flight attendants , to throwing passengers off a flight over stowing a birthday cake , it has not been an impressive year for American airline carriers. MORE
I’ve worked with more than half a dozen airlines in my career, and a very wise, “elder statesman” of that business told me early in my career, “When you put an airplane somewhere it doesn’t belong, you’ve earned your spot as the lead story. MORE
When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline. MORE
If you travel often, you probably also noticed how airlines are slightly less comfortable, far less efficient and significantly more expensive than your average city bus. Social media users took to Twitter and voiced their criticism: Not happy flying crappy American Airlines? MORE
When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. MORE
For example: The processing of an airline ticket. The Act applies to Malaysia Airlines and they so state in their privacy policy. Over a week ago one of Malaysia Airlines planes flight MH370 never made it to its destination – Beijing, China. of Malaysia Airlines. MORE
TIME recently shared Malaysia Airlines Asked for Travelers’ “Bucket Lists” in Ill-Advised Contest and my immediate thoughts were: How many people reviewed and approved this idea before the contest launched? MORE
American Airlines seems to have learned—largely from United Airlines’ recent tone-deaf response—what not to do in a crisis. The recent incident prompted United—as well as Delta and American Airlines— to change overbooking and crew policies , but it wasn’t the only negative incident. MORE
Malaysia Airlines has to be the least self-aware company on the planet. The airline said the post “was intended to inspire travellers to explore deals offered.” Malaysia Airlines (@MAS) November 28, 2014. In September, the airline offered another glaring lack of self-awareness when it launched a promotion called the “ My Ultimate Bucket List ,” which asked sweepstakes participants to tell the airline, “What and where would you like to tick off on your bucket list?”. MORE
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. So how is Malaysia Airlines handling this crisis? Malaysia Airlines (@MAS) March 13, 2014. MORE
Next time you’re looking for a case study in crisis communications, think of 2014 and two airlines with very different approaches. Malaysia Airlines suffered two separate disasters over the course of the year. MORE
based airlines have encountered large patches of rough PR air lately. American Airlines has adopted podcasting to communicate with its 122,000-plus employees, as well as with the public. Thanks to the airline’s podcast, now you know. MORE
Summertime is here—that’s right, time for vacation travelers to get ready for what they rightly assume will be forgettable airline experiences. The post 5 ways airlines can build stronger relationships to gain loyalty appeared first on Agility PR Solutions. MORE
That’s what Spirit Airlines is facing as a labor clash with unhappy pilots and their union led to canceled flights and a wild fisticuffs. Spirit was just the latest airline to find itself navigating flak-riddled skies. The airline said this has cost it $8.5 Airline crisis. MORE
At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment. MORE
Airlines Related Topics ImPRessions - Crenshaw Communications
APRIL 25, 2017
At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment.
Ron Torossian
OCTOBER 18, 2016
Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe.
HMA Public Relations
MARCH 15, 2018
United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations.
Melissa Agnes
APRIL 11, 2017
When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels.
Ron Torossian
OCTOBER 10, 2016
When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline.
Melissa Agnes
OCTOBER 23, 2018
These leading airlines showcase the power of focusing on the details of experience. The airline industry is tough. And yet, there are some airlines out there that just simply get it. You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube.
Ishmael's Corner
APRIL 27, 2017
The post United Airline’s Latest Customer Letter Hits the Right Notes appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense.
Communications Conversations
MARCH 19, 2015
I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money.
Return on Reputation
APRIL 11, 2017
I’ve worked with more than half a dozen airlines in my career, and a very wise, “elder statesman” of that business told me early in my career, “When you put an airplane somewhere it doesn’t belong, you’ve earned your spot as the lead story.
Sword and the Script
MAY 5, 2015
For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet.
PR Daily
NOVEMBER 14, 2018
If it's true, it is beyond comprehension that Boeing did not tell the airline and pilots about this," said CNN aviation correspondent Richard Quest. Critics point to Boeing’s attempt to limit airlines’ transition costs—and stay competitive—as the reason it failed to impart crucial safety data.
Melissa Agnes
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Take a look at Malaysia Airlines’s YouTube strategy.
PR Daily
AUGUST 6, 2018
American Airlines has a problem with cellos. The airline removed a Chicago-bound cellist and her $30,000 instrument after changing its mind about the appropriateness of carrying the large instrument on a Boeing 737 aircraft. Airlines rarely miss a money-making opportunity, do they?
PR Daily
JULY 7, 2015
airlines colluded to keep prices high and availability low. In a message to American Airlines employees, CEO Doug Parker writes, “On behalf of your entire leadership team, let me be crystal clear: there has been no illegal behavior on the part of American Airlines.
Agility PR Solutions
JULY 16, 2018
Summertime is here—that’s right, time for vacation travelers to get ready for what they rightly assume will be forgettable airline experiences. The post 5 ways airlines can build stronger relationships to gain loyalty appeared first on Agility PR Solutions.
Melissa Agnes
MARCH 13, 2014
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. So how is Malaysia Airlines handling this crisis? Malaysia Airlines (@MAS) March 13, 2014.
Media Bullseye
OCTOBER 16, 2017
From dragging passengers off planes, a pilot ranting about her divorce and the election , combative flight attendants , to throwing passengers off a flight over stowing a birthday cake , it has not been an impressive year for American airline carriers.
Melissa Agnes
SEPTEMBER 30, 2016
The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?
Mark My Words
MAY 11, 2017
BBC Radio Global, 10.04.17. Listen here. Mark Comments
Mark My Words
MAY 11, 2017
Virgin Radio, 11.04.17. Listen here. Mark Comments
Mark My Words
MAY 11, 2017
BBC Breakfast, 12.04.17. Listen here: Mark Comments
PR Daily
MAY 23, 2018
based airlines have encountered large patches of rough PR air lately. American Airlines has adopted podcasting to communicate with its 122,000-plus employees, as well as with the public. Thanks to the airline’s podcast, now you know.
PR Daily
JANUARY 5, 2015
Next time you’re looking for a case study in crisis communications, think of 2014 and two airlines with very different approaches. Malaysia Airlines suffered two separate disasters over the course of the year.
PR Daily
MARCH 23, 2015
We''ve seen negative comments about airlines and brands before, but nothing like this (outside of maybe Comcast). What they care about is staying true to who they are (the bare-bones airline offering the lowest fares) and making money. Look no further than Spirit Airlines.
Flatiron Communications
NOVEMBER 23, 2015
Since the Paris attacks, we’ve also seen ill-conceived behavior by at least one heretofore well-regarded company – Southwest Airlines. airline would not succumb to a random racist passenger’s paranoia. The Flack Anonymous PR Southwest Airlines
Melissa Agnes
MARCH 18, 2014
For example: The processing of an airline ticket. The Act applies to Malaysia Airlines and they so state in their privacy policy. Over a week ago one of Malaysia Airlines planes flight MH370 never made it to its destination – Beijing, China. of Malaysia Airlines.
PR Daily
JULY 31, 2015
Though officials in charge of the search for wreckage of Malaysia Airlines flight MH370 are “increasingly confident” that they’ve found a part of the plane, the airline itself is keeping largely quiet. The airline also posted that statement to Twitter, separated into two tweets.
Ishmael's Corner
APRIL 17, 2017
It’s been a rough week for United Airlines. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications.
PR Daily
FEBRUARY 23, 2015
American Airlines faced heavy criticism for poorly communicating to hundreds of customers their bags never made it onto flights from Miami late last week. The conveyor belt system in Miami had some kind of breakdown this morning,” American Airlines spokesman Joshua Freed told.
PR Daily
APRIL 17, 2017
In the wake of one of the worst PR disasters in United Airlines’ history, the airline is changing its policy on overbooking passengers. After no one volunteered, the airline’s crew chose seats at random to rebook on another flight. American Airlines.
The Stalwart Blog
SEPTEMBER 3, 2014
TIME recently shared Malaysia Airlines Asked for Travelers’ “Bucket Lists” in Ill-Advised Contest and my immediate thoughts were: How many people reviewed and approved this idea before the contest launched?
PR Daily
AUGUST 4, 2015
Delta You just became my favorite airline. Delta joins Air France, KLM, Iberia, IAG Cargo, Singapore Airlines and Qantas, all of which recently announced bans.
PR Daily
SEPTEMBER 1, 2016
If you travel often, you probably also noticed how airlines are slightly less comfortable, far less efficient and significantly more expensive than your average city bus. Social media users took to Twitter and voiced their criticism: Not happy flying crappy American Airlines?
PR Daily
JUNE 2, 2015
Airlines have become a frequent target for social media hate, a new study finds. tapped Crimson Hexagon to analyze tweets about five major airlines, including United, American, Delta, Southwest and JetBlue. The results were about as expected for anyone who has been corralled into one of these airlines’ massively uncomfortable tubes or has spoken with one of their customer service representatives. This comes after the airline suffered a tragic 2014.
PR Daily
APRIL 24, 2017
American Airlines seems to have learned—largely from United Airlines’ recent tone-deaf response—what not to do in a crisis. The recent incident prompted United—as well as Delta and American Airlines— to change overbooking and crew policies , but it wasn’t the only negative incident.
PR Daily
DECEMBER 16, 2016
While many retailers are offering to ship their wares to consumers for free this holiday season, one airline is taking a more clever approach to the incentive. It’s all about reminding people that the airline flies to more destinations than just Norway.
PR Daily
JANUARY 1, 2015
Malaysia Airlines has to be the least self-aware company on the planet. The airline said the post “was intended to inspire travellers to explore deals offered.” Malaysia Airlines (@MAS) November 28, 2014. In September, the airline offered another glaring lack of self-awareness when it launched a promotion called the “ My Ultimate Bucket List ,” which asked sweepstakes participants to tell the airline, “What and where would you like to tick off on your bucket list?”.
PR Daily
JUNE 28, 2016
Before you spend another late night at the office, cranking out dull infographics or dreary corporate photos to be tweeted and forgotten, spend a lunch break with Sonia Avila of Southwest Airlines. At Southwest Airlines, they call such excursions "mandatory fun.".
The Stalwart Blog
APRIL 14, 2017
What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord.
PR Daily
MAY 9, 2017
That’s what Spirit Airlines is facing as a labor clash with unhappy pilots and their union led to canceled flights and a wild fisticuffs. Spirit was just the latest airline to find itself navigating flak-riddled skies. The airline said this has cost it $8.5 Airline crisis.
PR Daily
JUNE 9, 2015
While most businesses go out of their way to employ best practices in all areas of marketing and operations, Spirit Airlines somehow survives by employing some of the worst practices. While all other airlines have made it a point to show that real humans work on these accounts, Spirit goes out of its way to try to convince you that they use a robot to manage their Twitter account. “A
PR Daily
APRIL 20, 2016
Southwest Airlines’ media relations managers are on the defensive. This week, reps worked to clarify allegations that circulated earlier this month that the airline removed a passenger for speaking Arabic on one of its flights.
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