Ronn Torossian

OCTOBER 10, 2016

When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline.

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Airlines Policies Transportation Publicity 150

Melissa Agnes

SEPTEMBER 21, 2014

Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication.

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Crisis Management Airlines Crisis Crisis Communications 210

Melissa Agnes

OCTOBER 23, 2018

These leading airlines showcase the power of focusing on the details of experience. The airline industry is tough. And yet, there are some airlines out there that just simply get it. And yet, there are some airlines out there that just simply get it. About this episode. Connect with Shashank on LinkedIn.

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Airlines Strategy Crisis Management Crisis 100

Mark My Words

AUGUST 11, 2022

Many international brands are boycotting the country and airlines are still imposing flight bans as well as ongoing sanctions from the EU, UK and USA. Etihad, Emirates and FlyDubai are among the Middle Eastern airlines operating to Russia from the UAE. “All UAE national airlines are currently operating direct flights to Russia.

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Airlines Corporate Crisis Travel 60

Presspage

DECEMBER 15, 2017

Frontier is an airline with over 300 daily flights to over 80 destinations in the US, Canada, Dominican Republic and Mexico. The airline had already been pushing for a more friendly destination for their media contacts for some time, as they felt they needed to service the media more efficiently.

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Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

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Airlines Crisis Privacy Case Study 256

Agility PR Solutions

APRIL 2, 2020

Airline travel became one of the earliest industries to feel the sting of the coronavirus, and new research suggests it could he one of the last to recover. The post 1 in 5 Americans won’t travel until 2021—heightening crisis for embattled airline industry appeared first on Agility PR Solutions.

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Airlines Crisis Travel Industry 88

Steve Barrett on PR

APRIL 11, 2017

The airline's communications response to Flight 3411 so far is tone deaf and is doing nothing to resolve the situation.

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HMA Public Relations

MARCH 15, 2018

United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations.

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Airlines Publicity Crisis Communications Crisis 45

NewsWhip

MAY 30, 2019

The post How US airlines are driving engagement on the web and social appeared first on NewsWhip.

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The Stalwart Blog

SEPTEMBER 3, 2014

TIME recently shared Malaysia Airlines Asked for Travelers’ “Bucket Lists” in Ill-Advised Contest and my immediate thoughts were: How many people reviewed and approved this idea before the contest launched? What level of experience and knowledge does their PR and Marketing team have in reputation management? .

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Airlines Reputation Crisis Travel 119

Agility PR Solutions

JULY 16, 2018

Summertime is here—that’s right, time for vacation travelers to get ready for what they rightly assume will be forgettable airline experiences. The post 5 ways airlines can build stronger relationships to gain loyalty appeared first on Agility PR Solutions.

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The Stalwart Blog

APRIL 14, 2017

What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord. The airline learned that particular lesson the hard way.

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Airlines Crisis Fashion Banking 74

Ishmael's Corner

OCTOBER 26, 2014

I didn’t exactly pull Air Koryo, North Korea’s airline of choice, out of a hat. BusinessInsider published a story on Air Koryo back in March, highlighting that “Air Koryo is the only airline in the world deemed bad enough to earn a 1-star rating from Skytrax.”. Singapore Airlines Hero Photo on Facebook. k, Pyongyang.

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Storytelling Airlines Facebook Brand 132

Melissa Agnes

SEPTEMBER 30, 2016

The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning? Take a look: How descriptive do you think one’s crisis management message should be? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

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Airlines Crisis Management Crisis Video 100

PeakMetrics Insights

MAY 29, 2019

Singapore Airlines is highly rated by almost everyone. Not too bad: Even better to be Cathay Pacific, or Japan Airlines. What one probably wants to avoid is this: Even this is not good: But there are some good US airlines: Basically, “crashed” and “canceled” are bad associations. Media mentions?

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Airlines Media Industry Marketing 40

Sword and the Script

MAY 5, 2015

For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. Other Airlines Prey on Parent Emotions Too.

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Airlines Travel Customer Service Social Media 60

Communications Conversations

MARCH 19, 2015

I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money. Look no further than Spirit Airlines. Now I was curious.

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Airlines Reputation Brand Branding 60

HMA Public Relations

JANUARY 26, 2023

The airline industry has taken a beating over the last several weeks from weather and staffing issues to computer glitches. Read more on these recent events and their impact on communications in the latest blog post from Scott Hanson.

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Airlines Communications Blogging Industry 84

Presspage

JANUARY 19, 2018

The triple winner of ‘Best Low-Cost Airline of the Year’ award launched its online newsroom mid 2014 as a central hub for its media releases and blog posts.

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Airlines Blogging Media 60

PR Fuel

MARCH 12, 2023

In December of 2022, Southwest Airlines shut down nearly 100% of flights, leaving customers angry and confused. This company damaged its reputation within one day and lost many long-term customers. There are many contributing components to a reputation, Read More The post How to Improve Your Business Reputation appeared first on eReleases.

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Reputation How To Airlines Company 95

Prowly

DECEMBER 22, 2020

For instance, United Airlines faced a severe backlash to rebuild consumer trust after a passenger was forcefully dragged off a plane and Domino’s product quality perception took a nosedive after a video […]. One of the harsh realities of public relations is that great PR can sometimes go unnoticed, while a blunder can haunt you forever.

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Airlines Video Consumer Publicity 197

Melissa Agnes

MARCH 13, 2014

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.

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Crisis Communications Crisis Communications Airlines 279

Agility PR Solutions

JANUARY 4, 2023

There’s a lot of rivalry for customers’ attention among the many travel agents, airlines, and hotels out there. Most travel marketers will tell you that developing an effective marketing plan is one of the biggest challenges there is. This is why many ads that aim to attract tourists fail miserably.

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Travel Airlines Hotels Marketing 88

PR News

SEPTEMBER 7, 2017

The post Airlines Get the Message Out About Capped Pricing and Cancellation Fees as Irma Approaches Florida appeared first on PR News Blog. As of 2:30 p.m. This will only intensify an exodus that was already in motion. Brands have… Continued.

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Airlines Brand Branding Blogging 54

Solo PR Pro

FEBRUARY 7, 2023

In a recent episode of That Solo Life: The Solo PR Pro Podcast , hosts Karen Swim and Michelle Kane discuss the nightmare that was Southwest Airlines’ system failure over the holidays. In the case of Southwest Airlines, more than 16,000 flights were canceled over the recent holiday season, in part due to severe winter weather.

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Airlines Reputation Crisis System 59

ImPRessions - Crenshaw Communications

APRIL 10, 2017

As of midday Monday, the airline had issued the following statement. According to other passengers on the flight, the airline said it needed four seats to fly its own employees to Louisville. But airlines typically negotiate for volunteers before the flight is boarded, not after they’re seated on the plane.

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Airlines Reputation Crisis Publicity 159

Katie Paine's Measurement Blog

MAY 6, 2016

It’s no secret to regular readers of The Measurement Advisor that Southwest Airlines has always been on the forefront of measurement. The post The Measurement Mavens of the Month: Cindy Villafranca and the Team at Southwest Airlines appeared first on Paine Publishing.

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Airlines Measurement Communications 40

PRSay

APRIL 16, 2020

With the country under lockdown, this is a difficult time “to remind people that your property, airline or brand exists, without being tone-deaf to people who’ve lost their jobs,” she said. In the meantime, some of Lieberman’s recent posts have been titled “Should You Use an Airline Sleep Mask as a Face Cover During Coronavirus?”

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Pitching Travel Media Airlines 207

Melissa Agnes

APRIL 15, 2014

Although some may say this is good publicity, I can bet that senior management over at the airline is in entire disagreement – as are TONS of their customers. Why is it so often that we find airlines at the heart of published gaffes and thoughtless (with major repercussions) posts to social media?

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Airlines Social Media Case Study Reputation 243

Flatiron Communications

NOVEMBER 23, 2015

Since the Paris attacks, we’ve also seen ill-conceived behavior by at least one heretofore well-regarded company – Southwest Airlines. Apparently the airline bowed to a passenger’s xenophobia over some fellow Arabic-speaking American passengers: “One incident involved two friends from Philadelphia.

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Airlines YouTube Crisis Communications 28

5W PR

JANUARY 16, 2020

From the start Caribbean Airlines chose to get involved with local social causes, adopting their corporate social responsibility statement “We Care, We Connect, We Create and We are the Caribbean” in 2006. Caribbean Airlines offered passengers the opportunity to offset their carbon emissions by contributing to community projects.

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Maxim Behar

AUGUST 14, 2022

It is true that the airline industry was the first to introduce this term, but it easily spread to many other businesses and no doubt helped a lot. It even became something normal and usual for millionaires and presidents to fly with low-cost airlines. But now we perceive it more and more as "beneficial" and even.

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Airlines Hotels Industry Examples 52

Cision

MAY 3, 2017

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. Bumping a paying passenger from a flight is an enormously disruptive action, regardless of which airline does it. The airline even appologized after it bumped a 10-year old from a flight. Image source: [link].

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Airlines How To Crisis Communications Crisis 137

Communications Conversations

APRIL 19, 2022

Southwest Airlines (@SouthwestAir) April 13, 2022. In fact, the lion’s share of them have to do with, surprisingly, the airline itself. In case you missed it, last week Southwest Air turned the keys over to the social media intern on Twitter. Hey everyone. It’s the Social Media Intern. They gave me the Twitter password.

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Social Media Twitter Internal International 122

Ronn Torossian

FEBRUARY 8, 2016

Now many flight attendants and other airline staff are resisting the compulsion to land in these places. At this point, airlines are allowing staff to “opt out” of flights to areas where Zika outbreaks have been reported. The Zika virus has become a regional epidemic in certain destinations all over the world.

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Airlines Blogging Report Crisis 150

Communications Conversations

MAY 12, 2020

You were a VP well before you were 30 years old (at Sun Country Airlines)–pretty incredible. You were at Sun Country for seven years, during some fairly impactful moments for the airline. What was it like to work for an airline going through arguably its most turbulent time? Let’s start an airline.” We can do this.

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Airlines Travel Local Leadership 116