Agility PR Solutions

APRIL 14, 2025

8, 2023, this website published an article I wrote titled, The too-often neglected facet of PR: Good customer servicemy personal experience with American Airlines.

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Customer Service Healthcare Airlines Reputation 97

PR Daily

JUNE 30, 2025

According to an internal document posted by an aviation industry journalist on Bluesky, Delta chose to begin offering reimbursement for hotels, rental cars and other expenses, even though airlines typically don’t offer compensation in the wake of a weather event. They’re going to happen again and again. You can set your watch by it.

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Airlines Hotels Video Transportation 90

Bianchi Biz Blog

OCTOBER 17, 2024

The airport, airlines, hotels and rideshare companies – they are all short-staffed. One final note : Since COVID, travel has become even more problematic. So, we suggest you embrace your inner Zen and give yourself extra grace and travel time during CES.

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Technology Automotive Mobile Software 96

5W PR

JULY 1, 2025

Delta Airlines demonstrated this during the COVID-19 pandemic by maintaining open communication about flight changes, safety protocols, and refund policies. This swift, honest approach helped the company maintain public trust and eventually restore its market position.

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Crisis Crisis Communications Guidelines Crisis Management 78

Prowly

MAY 21, 2025

2 United Airlines passenger dragging incident In 2017, a passenger was forcibly removed from an overbooked United Airlines flight. With media contact management , they couldve quickly reached key journalists to frame the story positively before it spun out of control. #2 A video of the incident went viral, sparking outrage.

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Crisis Management Social Media Crisis How To 104

The Hoffman Agency

NOVEMBER 19, 2024

Arun Sudhaman , formerly Editor-in-Chief of PRovoke Media, pointed to an airline that recently ran an advertising campaign in Asia that had been banned in Europe for greenwashing; and to sporting organizations that express support for free speech and human rights but put those concerns aside in certain markets.

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Local How To Strategy Agency 36

Prowly

APRIL 10, 2025

Example #4: United Airlines Source In 2017, United Airlines faced a major backlash after a passenger was violently removed from an overbooked flight. There were several follow-up statements and apologies from the airline to attempt to rectify the situation, but the damage had already been done. This exacerbated the situation.

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Social Media Reputation How To Media 104

Presspage

NOVEMBER 8, 2024

Particularly airlines and their passengers suffered the repercussions. As virtually every modern business is dependent on some form of technology, something going wrong is an underlying threat at all times. Example 1: Crowdstrike IT outage The Crowdstrike outage, which affected over 8.5 Over 5,000 flights were cancelled or delayed.

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Crisis Communications Crisis Communications Employee 78

5W PR

JULY 16, 2025

United Airlines learned this lesson the hard way in 2017 when their delayed and defensive response to a passenger removal incident amplified public outrage. Common Crisis Management Mistakes to Avoid Southwest Airlines’ 2022 holiday meltdown illustrates several critical mistakes in crisis management.

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Corporate Crisis Management Strategy Airlines 99

PR Daily

JULY 7, 2025

Southwest Airlines is shaking up its core offerings in a major way — and that requires a major executive comms strategy. They’re major moves that alter the airline’s key points of differentiation and are causing waves with loyal fliers. Plus: The benefits of in-house influencers; NASA partners with Netflix to expand audience.

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Interviews Airlines Employee Film 72

The Hoffman Agency

MARCH 12, 2025

As Delta’s brand ambassador, Kravitz injected a new level of dynamism into the airlines keynote at the iconic Sphere with a live immersive concert experience Of course, products still took centre stage. In attendance this year was a host of personalities from Karlie Kloss to Mark Cuban, Martha Stewart, Stevie Wonder, Will.i.am

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B2B Trade Shows Biotechnology Branding 36

PR Daily

JUNE 27, 2025

Speaking of flying, United Airlines is additionally leveraging an increase in travel through improvements to its mobile app. As peak travel season gets underway, United’s launch comes just in time for a potential boost in engagement, the opportunity to recruit more users to its app and drive greater sales for the airline.

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Travel Airlines Healthcare Guidelines 52

PRSay

JULY 15, 2025

The session explored the current developments in the travel and tourism sector and their implications for PR and communications professionals.

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Travel Tourism Airlines Storytelling 88

Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

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Airlines Crisis Privacy Case Study 256

Melissa Agnes

SEPTEMBER 21, 2014

Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication.

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Airlines Crisis Management Crisis Crisis Communications 210

Ronn Torossian

JULY 28, 2023

In the fast-paced and competitive world of the airline industry, effective communication is crucial for building trust, managing crises, and enhancing the overall passenger experience. A thoughtful airline communications strategy helps airlines convey their brand values, address customer concerns, and maintain a positive reputation.

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Airlines Industry Strategy Communications 195

Ronn Torossian

DECEMBER 4, 2023

The airline industry is highly competitive and ever-changing. Airlines are always working to stand out, attract customers, and build a strong brand. This is where Public Relations becomes vital in managing and protecting airlines’ reputations.

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Airlines Reputation Industry Marketing 195

Melissa Agnes

APRIL 11, 2017

When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?

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Airlines Crisis Management Viral Crisis 160

Ronn Torossian

OCTOBER 18, 2016

Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe. The idea behind the small fire containment bags is not a bad one.

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Airlines Mobile Examples Blogging 150

Ronn Torossian

FEBRUARY 23, 2022

Cathay Pacific, a Hong Kong-based airline, ended up in a big PR crisis recently because two employees of the airline allegedly broke their home isolation Covid rules. After a series of heated statements from both external parties and company officials, the entire situation culminated in criticism from the Hong-Kong government.

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Crisis Airlines Government Employee 367

ImPRessions - Crenshaw Communications

APRIL 25, 2017

At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment. This is how it’s done.

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Airlines Crisis Viral Reputation 136

Ronn Torossian

OCTOBER 10, 2016

When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline.

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Airlines Policies Transportation Blogging 150

Steve Barrett on PR

APRIL 11, 2017

The airline's communications response to Flight 3411 so far is tone deaf and is doing nothing to resolve the situation.

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Airlines Communications 141

Axia PR

FEBRUARY 27, 2024

In this episode, Southwest Airlines' Linda Rutherford joins On Top of PR host Jason Mudd to discuss her take on current airline crises and go into depth about Southwest’s crisis communication plan and how they’ve managed their past crises. Tune in to learn more!

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Airlines Crisis Crisis Communications Communications 127

Melissa Agnes

MARCH 13, 2014

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.

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Crisis Communications Crisis Airlines Communications 279

Ishmael's Corner

OCTOBER 26, 2014

I didn’t exactly pull Air Koryo, North Korea’s airline of choice, out of a hat. BusinessInsider published a story on Air Koryo back in March, highlighting that “Air Koryo is the only airline in the world deemed bad enough to earn a 1-star rating from Skytrax.”. Singapore Airlines Hero Photo on Facebook. k, Pyongyang.

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Airlines Storytelling Facebook Travel 136

Melissa Agnes

APRIL 15, 2014

Although some may say this is good publicity, I can bet that senior management over at the airline is in entire disagreement – as are TONS of their customers. Why is it so often that we find airlines at the heart of published gaffes and thoughtless (with major repercussions) posts to social media?

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Airlines Case Study Policies Reputation 243

Presspage

DECEMBER 15, 2017

Frontier is an airline with over 300 daily flights to over 80 destinations in the US, Canada, Dominican Republic and Mexico. The airline had already been pushing for a more friendly destination for their media contacts for some time, as they felt they needed to service the media more efficiently.

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Airlines Digital PR Corporate Media 92

Melissa Agnes

OCTOBER 23, 2018

These leading airlines showcase the power of focusing on the details of experience. The airline industry is tough. And yet, there are some airlines out there that just simply get it. And yet, there are some airlines out there that just simply get it. About this episode. Connect with Shashank on LinkedIn.

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Airlines Strategy Crisis Management Crisis 100

NewsWhip

MAY 30, 2019

The post How US airlines are driving engagement on the web and social appeared first on NewsWhip.

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Airlines Web Brand Branding 98

Agility PR Solutions

SEPTEMBER 7, 2023

Department of Transportation (DOT) today fined American Airlines $4.1 Department of Transportation (DOT) today fined American Airlines $4.1 DOT’s investigation found that […] The post The too-often neglected facet of PR: Good customer service—my personal experience with American Airlines appeared first on Agility PR Solutions.

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Airlines Customer Service Transportation Brand 100

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Just like that airline, you may end up lauded for your transparency, and quick social response.

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Crisis Communications Social Media Crisis Communications 334

Melissa Agnes

SEPTEMBER 30, 2016

The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning? Take a look: How descriptive do you think one’s crisis management message should be? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

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Airlines Crisis Management Crisis Video 100

Melissa Agnes

SEPTEMBER 25, 2014

Listen: TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus. I discuss the learnings and lessons from the Malaysian Airlines incidents during a podcast with Melissa Agnes. Fail to do this and further crises may lie just around the next corner. Crises are traumatic events for individuals and organizations.

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Crisis Management Crisis Airlines Energy 239

Agility PR Solutions

APRIL 2, 2020

Airline travel became one of the earliest industries to feel the sting of the coronavirus, and new research suggests it could he one of the last to recover. The post 1 in 5 Americans won’t travel until 2021—heightening crisis for embattled airline industry appeared first on Agility PR Solutions.

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Airlines Travel Crisis Industry 86

Melissa Agnes

SEPTEMBER 26, 2014

TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus. Malaysia Airlines has suffered through two devastating and traumatic crises this year. This podcast is a great discussion filled with awesome takeaways. Don’t miss it! Listen here.

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Crisis Management Airlines Crisis Resources 199

Prowly

DECEMBER 22, 2020

For instance, United Airlines faced a severe backlash to rebuild consumer trust after a passenger was forcefully dragged off a plane and Domino’s product quality perception took a nosedive after a video […]. One of the harsh realities of public relations is that great PR can sometimes go unnoticed, while a blunder can haunt you forever.

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Airlines Video Consumer Publicity 197