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United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations. Crisis Communications Featured Airplane Crisis Airplane Dog Flight Attendant Dog French Bulldog Public Relations Crisis Communications united airlines United Airlines Crisis United Airlines Dog MORE
Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe. The post Airlines adding “fire containment” bags appeared first on 5WPR CEO Ronn Torossian Founder's Blog. MORE
I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money. They orchestrated an “Unleash the Hate” survey where they actually asked customers and potential customers what they HATE about airlines (not just Spirit). Look no further than Spirit Airlines. MORE
American Airlines has a problem with cellos. The airline removed a Chicago-bound cellist and her $30,000 instrument after changing its mind about the appropriateness of carrying the large instrument on a Boeing 737 aircraft. The airline does allow oversized instruments to fly in the cabin, provided they have their own seat and meet certain weight limitations. The airline insists he was signaling to ground staff that there were now two free seats on the plane. MORE
If it's true, it is beyond comprehension that Boeing did not tell the airline and pilots about this," said CNN aviation correspondent Richard Quest. He added that if important information hadn't been communicated to pilots, it would be a matter for aviation regulators, rather than individual airlines. Critics point to Boeing’s attempt to limit airlines’ transition costs—and stay competitive—as the reason it failed to impart crucial safety data. MORE
Here are today’s top stories: United Airlines spotlights employee compliance amid unvaccinated departures. United Airlines made headlines as one of the first businesses to require a vaccine mandate for its employees and the only airline to do so. MORE
Frontier is an airline with over 300 daily flights to over 80 destinations in the US, Canada, Dominican Republic and Mexico. Like many other PR departments, the folks at the Denver based airline spent many hours servicing media inquiries manually as journalists found it difficult to find the digital assets and press releases from its native newsroom archives. NewClient,Frontier Airlines,Aviation MORE
Though officials in charge of the search for wreckage of Malaysia Airlines flight MH370 are “increasingly confident” that they’ve found a part of the plane, the airline itself is keeping largely quiet. Malaysia Airlines seems to be waiting for official confirmation before making a statement. As of Friday morning, there’s nothing about the recent search in its online press room , nor has the airline posted any statuses about it to Facebook. MORE
We''ve seen negative comments about airlines and brands before, but nothing like this (outside of maybe Comcast). What they care about is staying true to who they are (the bare-bones airline offering the lowest fares) and making money. It orchestrated an "Unleash the Hate" survey that asked customers and potential customers what they HATE about airlines (not just Spirit). Spirit asks customers why they hate airlines like Spirit. Look no further than Spirit Airlines. MORE
Talk Radio, 12.04.17. Listen here: Mark Comments MORE
airlines colluded to keep prices high and availability low. In a message to American Airlines employees, CEO Doug Parker writes, “On behalf of your entire leadership team, let me be crystal clear: there has been no illegal behavior on the part of American Airlines. An ongoing Justice Department investigation seeks to learn whether several U.S. One of those carriers, American, is responding. MORE
Airlines have become a frequent target for social media hate, a new study finds. tapped Crimson Hexagon to analyze tweets about five major airlines, including United, American, Delta, Southwest and JetBlue. The results were about as expected for anyone who has been corralled into one of these airlines’ massively uncomfortable tubes or has spoken with one of their customer service representatives. This comes after the airline suffered a tragic 2014. MORE
Short-staffed American Airlines struggles to connect with angry fliers. American Airlines [AA] has announced that it is canceling hundreds of flights through mid-July as the company works to meet the massive upswing in travel demand. MORE
BBC Breakfast, 12.04.17. Listen here: Mark Comments MORE
In August, United Airlines announced that all of its 67,000 employees must receive COVID-19 vaccines or risk losing their jobs. The airline, the first U.S. 13 titled “A Special Forum on United Airlines’ Vaccine Mandate Rollout” hosted by PRSA’s Silicon Valley and Colorado Chapters. MORE
For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. Other Airlines Prey on Parent Emotions Too. Delta isn’t the only airline that will book a young child or a toddler several rows away from a parent or guardian. Airline customer must be regulated. MORE
Delta Airlines, Southwest Airlines and American Airlines have announced that they will not require employees, including flight crews to be vaccinated. The announcement makes United Airlines, which announced last week that it would require employees to be vaccinated by Oct. MORE
BBC Radio Global, 10.04.17. Listen here. Mark Comments MORE
Southwest Airlines is scrambling to provide answers after a CBS report painted a dire picture for the airline’s daily operations. CBS reported : Southwest faces what its own managers call an operational state of emergency, due to an unusually high number of the airline’s Boeing 737s being taken out of service for maintenance. It doesn’t bode well for the safety of the airline.” The airline did not respond to Vox’s request for comment.) “At MORE
Spirit Airlines passengers share outrage on social media after canceled flights. Spirit Airlines canceled hundreds of flights at the last minute on Sunday and Monday, leaving hundreds of passengers waiting in line for hours to request a refund, and forcing many to camp out at the airport. MORE
United Airlines explains how it will handle exemption requests for vaccine rules. The airline has set a deadline of Sept. AP reported : The airline said that in most cases, employees who refuse to get vaccinated won’t be allowed into the workplace starting Oct. MORE
WOW Airlines, the discount provider based in Reykjavik, Iceland, closed up shop overnight, leaving stranded passengers to mutter its name in frustration. The airline had been in talks with rival Icelandair and equity partners to find new capital, but talks fell through and the news was abruptly announced that the airline would cease operations. Passengers were stranded in both North America and Europe, and the airline had little comfort to offer them. MORE
American Airlines announces holiday pay bumps to minimize flight cancelations. American Airlines announced that flight attendance and crew members working between Thanksgiving, Christmas and New Year’s travel periods will receive time-and-a-half pay bumps. MORE
Virgin Radio, 11.04.17. Listen here. Mark Comments MORE
Here are today’s top stories: United Airlines touts its efforts to support evacuation efforts in Afghanistan. American Airlines took the opportunity to express empathy for those stuck in Afghanistan and put its employees first. MORE
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? Take a look at Malaysia Airlines’s YouTube strategy. MORE
The post United Airline’s Latest Customer Letter Hits the Right Notes appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense. MORE
From dragging passengers off planes, a pilot ranting about her divorce and the election , combative flight attendants , to throwing passengers off a flight over stowing a birthday cake , it has not been an impressive year for American airline carriers. Perhaps it is something in the air (pun intended), because at the end of September, Ireland-based low-cost carrier Ryanair entered the airline crisis maelstrom. MORE
Here are today’s other top stories: Airlines share strategies ahead of Thanksgiving travel surge. As commercial airline travel rebounds to pre-pandemic levels, the airline industry has shared how it plans maintain normal operations during the busiest travel season of the year. MORE
I’ve worked with more than half a dozen airlines in my career, and a very wise, “elder statesman” of that business told me early in my career, “When you put an airplane somewhere it doesn’t belong, you’ve earned your spot as the lead story. Any airline faces this risk, and is only as good as the judgement of a single employee in a single moment. Airline horror stories are particularly prime for going viral because we can all relate to a bad travel experience. MORE
American Airlines, Alaska Airlines and JetBlue announce employee vaccine mandates. All three airlines said there will be an approval process for medical and religious exemptions. “As airlines,” Alaska said Thursday in a staff note. MORE
Read on for the airline’s tips to make your storytelling soar—even during turbulent times. If you’re struggling to achieve meaningful social media liftoff, Southwest Airlines is a terrific source for storytelling fuel. It’s all about capturing moments that matter. MORE
When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline. The post Hawaiian Airlines policy ruled not discriminatory … but will that fly? MORE
When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking? MORE
Here are today’s top stories: Airlines celebrate U.S. Why it matters: As domestic commercial airlines take measures to ensure they have adequate holiday staffing , the launch of new initiatives and features demonstrates proactive messaging in action. MORE
Malaysia Airlines has to be the least self-aware company on the planet. The airline said the post “was intended to inspire travellers to explore deals offered.” Malaysia Airlines (@MAS) November 28, 2014. In September, the airline offered another glaring lack of self-awareness when it launched a promotion called the “ My Ultimate Bucket List ,” which asked sweepstakes participants to tell the airline, “What and where would you like to tick off on your bucket list?”. MORE
American Airlines to lay off 19,000 employees. American Airlines counted more than 140,000 employees in March 2020, expecting to close out the year with less than 100,000 members of its workforce. MORE
Next time you’re looking for a case study in crisis communications, think of 2014 and two airlines with very different approaches. Malaysia Airlines suffered two separate disasters over the course of the year. AirAsia and Malaysia Airlines took two very different approaches in the days after these disasters, and Malaysia Airlines in particular didn’t exactly help its cause in the months following. MORE
Airline travel became one of the earliest industries to feel the sting of the coronavirus, and new research suggests it could he one of the last to recover. MORE
At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment. Other companies, both within and outside of the airline industry, should take note. The post American Airlines Soars Through A Potential Crisis appeared first on Crenshaw Communications. MORE
Airlines Related Topics Ronn Torossian
OCTOBER 18, 2016
Maybe it’s a step in the right direction, a down payment on paying it forward or an example of smart preparation, but some are saying the recent decision by major airlines to include so-called “fire containment” bags actually makes passengers feel less safe. The post Airlines adding “fire containment” bags appeared first on 5WPR CEO Ronn Torossian Founder's Blog.
ImPRessions - Crenshaw Communications
APRIL 25, 2017
At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. This time it was a scuffle between an American Airlines flight attendant and a passenger who had tried to put a stroller in the overhead compartment. Other companies, both within and outside of the airline industry, should take note. The post American Airlines Soars Through A Potential Crisis appeared first on Crenshaw Communications.
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HMA Public Relations
MARCH 15, 2018
United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations. Crisis Communications Featured Airplane Crisis Airplane Dog Flight Attendant Dog French Bulldog Public Relations Crisis Communications united airlines United Airlines Crisis United Airlines Dog
PRSay
SEPTEMBER 20, 2021
In August, United Airlines announced that all of its 67,000 employees must receive COVID-19 vaccines or risk losing their jobs. The airline, the first U.S. 13 titled “A Special Forum on United Airlines’ Vaccine Mandate Rollout” hosted by PRSA’s Silicon Valley and Colorado Chapters.
PR Daily
MAY 20, 2020
Read on for the airline’s tips to make your storytelling soar—even during turbulent times. If you’re struggling to achieve meaningful social media liftoff, Southwest Airlines is a terrific source for storytelling fuel. It’s all about capturing moments that matter.
Ishmael's Corner
APRIL 27, 2017
The post United Airline’s Latest Customer Letter Hits the Right Notes appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense.
PR Daily
NOVEMBER 22, 2021
Here are today’s other top stories: Airlines share strategies ahead of Thanksgiving travel surge. As commercial airline travel rebounds to pre-pandemic levels, the airline industry has shared how it plans maintain normal operations during the busiest travel season of the year.
PR Daily
FEBRUARY 21, 2019
Southwest Airlines is scrambling to provide answers after a CBS report painted a dire picture for the airline’s daily operations. CBS reported : Southwest faces what its own managers call an operational state of emergency, due to an unusually high number of the airline’s Boeing 737s being taken out of service for maintenance. It doesn’t bode well for the safety of the airline.” The airline did not respond to Vox’s request for comment.) “At
Ronn Torossian
OCTOBER 10, 2016
When two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. Department of Transportation claiming discriminatory practices on the part of the airline. The post Hawaiian Airlines policy ruled not discriminatory … but will that fly?
PR Daily
NOVEMBER 9, 2021
Here are today’s top stories: Airlines celebrate U.S. Why it matters: As domestic commercial airlines take measures to ensure they have adequate holiday staffing , the launch of new initiatives and features demonstrates proactive messaging in action.
Presspage
DECEMBER 15, 2017
Frontier is an airline with over 300 daily flights to over 80 destinations in the US, Canada, Dominican Republic and Mexico. Like many other PR departments, the folks at the Denver based airline spent many hours servicing media inquiries manually as journalists found it difficult to find the digital assets and press releases from its native newsroom archives. NewClient,Frontier Airlines,Aviation
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PR Daily
AUGUST 3, 2021
Spirit Airlines passengers share outrage on social media after canceled flights. Spirit Airlines canceled hundreds of flights at the last minute on Sunday and Monday, leaving hundreds of passengers waiting in line for hours to request a refund, and forcing many to camp out at the airport.
PR Daily
OCTOBER 4, 2021
American Airlines, Alaska Airlines and JetBlue announce employee vaccine mandates. All three airlines said there will be an approval process for medical and religious exemptions. “As airlines,” Alaska said Thursday in a staff note.
Sword and the Script
MAY 5, 2015
For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. Other Airlines Prey on Parent Emotions Too. Delta isn’t the only airline that will book a young child or a toddler several rows away from a parent or guardian. Airline customer must be regulated.
PR Daily
JULY 7, 2015
airlines colluded to keep prices high and availability low. In a message to American Airlines employees, CEO Doug Parker writes, “On behalf of your entire leadership team, let me be crystal clear: there has been no illegal behavior on the part of American Airlines. An ongoing Justice Department investigation seeks to learn whether several U.S. One of those carriers, American, is responding.
PR Daily
AUGUST 23, 2021
Here are today’s top stories: United Airlines touts its efforts to support evacuation efforts in Afghanistan. American Airlines took the opportunity to express empathy for those stuck in Afghanistan and put its employees first.
Melissa Agnes
APRIL 11, 2017
When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?
PR Daily
MARCH 28, 2019
WOW Airlines, the discount provider based in Reykjavik, Iceland, closed up shop overnight, leaving stranded passengers to mutter its name in frustration. The airline had been in talks with rival Icelandair and equity partners to find new capital, but talks fell through and the news was abruptly announced that the airline would cease operations. Passengers were stranded in both North America and Europe, and the airline had little comfort to offer them.
PR Daily
NOVEMBER 8, 2021
American Airlines announces holiday pay bumps to minimize flight cancelations. American Airlines announced that flight attendance and crew members working between Thanksgiving, Christmas and New Year’s travel periods will receive time-and-a-half pay bumps.
PR Daily
AUGUST 11, 2021
Delta Airlines, Southwest Airlines and American Airlines have announced that they will not require employees, including flight crews to be vaccinated. The announcement makes United Airlines, which announced last week that it would require employees to be vaccinated by Oct.
PR Daily
JANUARY 5, 2015
Next time you’re looking for a case study in crisis communications, think of 2014 and two airlines with very different approaches. Malaysia Airlines suffered two separate disasters over the course of the year. AirAsia and Malaysia Airlines took two very different approaches in the days after these disasters, and Malaysia Airlines in particular didn’t exactly help its cause in the months following.
Agility PR Solutions
APRIL 2, 2020
Airline travel became one of the earliest industries to feel the sting of the coronavirus, and new research suggests it could he one of the last to recover.
PR Daily
SEPTEMBER 29, 2021
Here are today’s top stories: United Airlines spotlights employee compliance amid unvaccinated departures. United Airlines made headlines as one of the first businesses to require a vaccine mandate for its employees and the only airline to do so.
Media Bullseye
OCTOBER 16, 2017
From dragging passengers off planes, a pilot ranting about her divorce and the election , combative flight attendants , to throwing passengers off a flight over stowing a birthday cake , it has not been an impressive year for American airline carriers. Perhaps it is something in the air (pun intended), because at the end of September, Ireland-based low-cost carrier Ryanair entered the airline crisis maelstrom.
Mark My Words
MAY 11, 2017
BBC Radio Global, 10.04.17. Listen here. Mark Comments
Mark My Words
MAY 11, 2017
Virgin Radio, 11.04.17. Listen here. Mark Comments
Mark My Words
MAY 11, 2017
BBC Breakfast, 12.04.17. Listen here: Mark Comments
Return on Reputation
APRIL 11, 2017
I’ve worked with more than half a dozen airlines in my career, and a very wise, “elder statesman” of that business told me early in my career, “When you put an airplane somewhere it doesn’t belong, you’ve earned your spot as the lead story. Any airline faces this risk, and is only as good as the judgement of a single employee in a single moment. Airline horror stories are particularly prime for going viral because we can all relate to a bad travel experience.
PR Daily
MARCH 23, 2015
We''ve seen negative comments about airlines and brands before, but nothing like this (outside of maybe Comcast). What they care about is staying true to who they are (the bare-bones airline offering the lowest fares) and making money. It orchestrated an "Unleash the Hate" survey that asked customers and potential customers what they HATE about airlines (not just Spirit). Spirit asks customers why they hate airlines like Spirit. Look no further than Spirit Airlines.
PR Daily
AUGUST 6, 2018
American Airlines has a problem with cellos. The airline removed a Chicago-bound cellist and her $30,000 instrument after changing its mind about the appropriateness of carrying the large instrument on a Boeing 737 aircraft. The airline does allow oversized instruments to fly in the cabin, provided they have their own seat and meet certain weight limitations. The airline insists he was signaling to ground staff that there were now two free seats on the plane.
PR Daily
JUNE 2, 2015
Airlines have become a frequent target for social media hate, a new study finds. tapped Crimson Hexagon to analyze tweets about five major airlines, including United, American, Delta, Southwest and JetBlue. The results were about as expected for anyone who has been corralled into one of these airlines’ massively uncomfortable tubes or has spoken with one of their customer service representatives. This comes after the airline suffered a tragic 2014.
NewsWhip
MAY 30, 2019
The post How US airlines are driving engagement on the web and social appeared first on NewsWhip. […]. Brands Communications & PR
PR Daily
JANUARY 1, 2015
Malaysia Airlines has to be the least self-aware company on the planet. The airline said the post “was intended to inspire travellers to explore deals offered.” Malaysia Airlines (@MAS) November 28, 2014. In September, the airline offered another glaring lack of self-awareness when it launched a promotion called the “ My Ultimate Bucket List ,” which asked sweepstakes participants to tell the airline, “What and where would you like to tick off on your bucket list?”.
PR Daily
AUGUST 26, 2020
American Airlines to lay off 19,000 employees. American Airlines counted more than 140,000 employees in March 2020, expecting to close out the year with less than 100,000 members of its workforce.
PR Daily
JUNE 22, 2021
Short-staffed American Airlines struggles to connect with angry fliers. American Airlines [AA] has announced that it is canceling hundreds of flights through mid-July as the company works to meet the massive upswing in travel demand.
PR Daily
JULY 31, 2015
Though officials in charge of the search for wreckage of Malaysia Airlines flight MH370 are “increasingly confident” that they’ve found a part of the plane, the airline itself is keeping largely quiet. Malaysia Airlines seems to be waiting for official confirmation before making a statement. As of Friday morning, there’s nothing about the recent search in its online press room , nor has the airline posted any statuses about it to Facebook.
Melissa Agnes
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? Take a look at Malaysia Airlines’s YouTube strategy.
PR Daily
NOVEMBER 14, 2018
If it's true, it is beyond comprehension that Boeing did not tell the airline and pilots about this," said CNN aviation correspondent Richard Quest. He added that if important information hadn't been communicated to pilots, it would be a matter for aviation regulators, rather than individual airlines. Critics point to Boeing’s attempt to limit airlines’ transition costs—and stay competitive—as the reason it failed to impart crucial safety data.
PR Daily
SEPTEMBER 9, 2021
United Airlines explains how it will handle exemption requests for vaccine rules. The airline has set a deadline of Sept. AP reported : The airline said that in most cases, employees who refuse to get vaccinated won’t be allowed into the workplace starting Oct.
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