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Cultural Diversity in Customer Service

Ronn Torossian

Cultural Diversity in Customer Service Cultural diversity is essential in today’s business world, especially in customer service. It refers to the presence of various cultures in a society, workplace, or customer base.

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Customer Service Touch Point

Ronn Torossian

Brian Solis, the person Salesforce calls a global innovation evangelist, hit the proverbial nail on the head with regards to the state of today’s customer service when he said, “Social media is about sociology and psychology more than technology.” The post Customer Service Touch Point appeared first on.

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Elevating customer service with AI: The PR impact

Agility PR Solutions

In today’s fast-paced digital age, the marriage of PR and AI is revolutionizing customer service. The seamless integration of AI-powered solutions into customer service operations is more than just a technological advancement; it’s a strategic move that can significantly impact PR efforts.

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The GOAT of Customer Service

Ronn Torossian

The post The GOAT of Customer Service appeared first on. But unlike the jargon of someone or something getting one’s goat, GOAT, in these terms, means the “greatest of all times” which is what many of […].

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7 ways VoIP technology helps make customer service efficient & effective

Agility PR Solutions

It’s a strategy, a tool that redefines the core of customer service by enabling real-time, clear, and cost-effective communication. VoIP technology is not just about making calls over the internet.

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How PR and customer service connect—and how they benefit each other

Agility PR Solutions

Customer service and public relations have a lot in common. The difference is that customer service applies to your customer base and PR shapes the general public’s perception of your business. They both shape people’s opinions about your business and can be intentionally leveraged to support your success.

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8 common social media customer service pitfalls and how to avoid them

Agility PR Solutions

However, with the countless customer interactions happening on various social media platforms, it’s easy to stumble into common pitfalls that can harm your brand’s reputation.