Deirdre Breakenridge

SEPTEMBER 14, 2015

During my career, I have noticed that one particular skill is often overlooked when it comes to training new PR pros and that is customer service. You might wonder what has customer service to do with PR? 4 reasons PR pros need customer service skills: Put yourself in their shoes. Put your client first.

Customer Service 150

Customer Service Training Internal International 150

Agility PR Solutions

FEBRUARY 23, 2022

Building a strong positive reputation for your brand is done through stellar customer service. What customers really want in these situations is to be reassured that the company cares about them […]. The post How to deliver stellar social media customer service (+ 3 examples) appeared first on Agility PR Solutions.

Customer Service 163

Customer Service Examples Social Media How To 163

Agility PR Solutions

FEBRUARY 14, 2021

With many offering similar products and services at similar prices, one of the best ways to set your company apart from the competition is to offer excellent customer service. These six tips will help you improve your customer service: 1. Utilize automation […].

Customer Service 155

Customer Service Branding Brand Industry 155

Ronn Torossian

JULY 18, 2019

Customer service. However, customer service is, in fact, an important part of marketing. After all, a customer who has a poor experience with a business […]. The post What Does Customer Service Have to Do with Marketing? What is it? This may seem a bit odd. appeared first on.

Customer Service 150

Customer Service Marketing Strategy Brand 150

Communications Conversations

AUGUST 3, 2021

The top three characteristics of a “best in class” brand focus on customer service and engagement. This is an industry that doesn’t exactly have the best rep when it comes to customer service–those numbers should be flipped! Bottom line: Social media is now your primary customer service channel.

Customer Service 158

Customer Service Social Media Marketing Media 158

Agility PR Solutions

OCTOBER 27, 2021

When it comes to customer service, the biggest disconnect between consumers and businesses is the desire to solve an issue the first time the company is contacted. The post Consumers to businesses: Your customer service is trying too hard—and not where it matters appeared first on Agility PR Solutions.

Customer Service 164

Customer Service Consumer Company Brand 164

Agility PR Solutions

FEBRUARY 6, 2022

Ignoring customer feedback that’s being shared on social media and other online channels is a huge mistake. The post 6 ways media monitoring insights can improve customer service appeared first on Agility PR Solutions. In fact, it can lead to some pretty serious negative consequences for your business. […].

Customer Service 143

Customer Service Media Social Media Analysis 143

Agility PR Solutions

AUGUST 16, 2022

Americans are very likely to abandon a brand after a poor customer service experience, affirms a new research report from cloud-based call center platform TCN—on the other hand, they are also very likely to recommend a brand after a positive experience.

Customer Service 148

Customer Service Branding Brand Report 148

Agility PR Solutions

APRIL 3, 2022

The post Racing to resolve the ‘Engagement Capacity Gap’: Companies leaning into customer service tech appeared first on Agility PR Solutions. Last year, the firm […].

Customer Service 147

Customer Service Company Technology Branding 147

Agility PR Solutions

OCTOBER 30, 2023

In today’s fast-paced digital age, the marriage of PR and AI is revolutionizing customer service. The seamless integration of AI-powered solutions into customer service operations is more than just a technological advancement; it’s a strategic move that can significantly impact PR efforts.

Customer Service 120

Customer Service Technology Trends Publicity 120

Agility PR Solutions

DECEMBER 20, 2021

Although loyalty today is primarily driven by companies’ ability to resolve customer issues on first contact, it will increasingly be shaped by how effectively customer service represents the company in a […].

Customer Service 148

Customer Service Branding Brand Consumer 148

Agility PR Solutions

JANUARY 17, 2021

Customer service today is not what we knew a few years ago. Today, no one has the patience to send customer service emails or dial customer support numbers. Using social media for customer service is not new. Think about it—when was the last time you did so?

Customer Service 118

Customer Service Social Media Media Trends 118

Agility PR Solutions

NOVEMBER 5, 2023

It’s a strategy, a tool that redefines the core of customer service by enabling real-time, clear, and cost-effective communication. VoIP technology is not just about making calls over the internet.

Customer Service 117

Customer Service Technology Tools Strategy 117

Agility PR Solutions

OCTOBER 8, 2024

Customer service has always been a pinnacle of business success—however, it has never been as important as it is now in today’s market. That said, part […] The post Impactful customer service is non-negotiable for brands in today’s market appeared first on Agility PR Solutions.

Customer Service 105

Customer Service Branding Brand Marketing 105

Business Wire

OCTOBER 4, 2021

We have held a key position at the intersection of technology and news creation, distribution, and consumption, allowing us to focus on the services and innovations needed to connect organizations with audiences. We have built the teams and solutions needed to provide our clients with the exceptional customer service they deserve.

Blogging 430

Blogging Customer Service Engineering Technology 430

Business Wire

NOVEMBER 15, 2022

You manage the budget, payroll, inventory, website, social media channels, marketing campaigns – and more – all while overseeing your team and providing top-notch customer service. Small business and start-up professionals wear many hats. So it’s no surprise that public relations may be pushed to the back burner.

Small Business 399

Small Business Blogging Customer Service Social Media 399

Agility PR Solutions

JULY 8, 2024

Short message service, or SMS, is one of the most popular methods businesses use for personalized customer service. According to a report, 86 percent of business owners have used SMS marketing to text their customers in the past year.

Customer Service 94

Customer Service Marketing Technology Report 94

Remote PR Jobs

OCTOBER 21, 2024

Even if you worked in a customer service role, you can mention how many clients you helped and through which communication channels. Relate skills to work experience by providing data on your accomplishments. This way, you are linking several parts of your resume to create one cohesive document.

Writing 243

Writing Publicity How To Examples 243

Agility PR Solutions

MAY 2, 2024

But when used accurately, social media can bring you closer to your customers and make them feel like […] The post 10 ways you can use social media to improve your customer service appeared first on Agility PR Solutions.

Customer Service 114

Customer Service Social Media Media Publicity 114

Agility PR Solutions

DECEMBER 3, 2023

However, with the countless customer interactions happening on various social media platforms, it’s easy to stumble into common pitfalls that can harm your brand’s reputation.

Customer Service 110

Customer Service Social Media How To Media 110

Agility PR Solutions

APRIL 8, 2024

Chatbots are swiftly becoming a customer service norm, on hand to help clientele instantly, at any time of the day. Certainly not by setting it up, […] The post 14 chatbot metrics to track whether your AI is performing good customer service appeared first on Agility PR Solutions.

Customer Service 105

Customer Service Company Brand Branding 105

Agility PR Solutions

DECEMBER 12, 2023

Customer service and public relations have a lot in common. The difference is that customer service applies to your customer base and PR shapes the general public’s perception of your business. They both shape people’s opinions about your business and can be intentionally leveraged to support your success.

Customer Service 100

Customer Service Publicity Brand Branding 100

Agility PR Solutions

JULY 28, 2022

If you are in charge of social media customer service, the first thing that you need to know is that people who use social networks for customer service expect a lot more than they would from a company’s main website. This means that your response to any customer questions or complaints needs to be quick […].

Customer Service 86

Customer Service Social Media Media Company 86

Reputation Us

OCTOBER 21, 2024

On October 17, 2024, RepUs’s President and Chief Reputation Officer Casey Boggs presented to the National Customer Service Association members the “10 Actions to Build a Positive Reputation Through Customer Service.” How would you rank your customer service vs. these reputation actions?

Customer Service 78

Customer Service Reputation Employee Community 78

Agility PR Solutions

JANUARY 3, 2023

No matter how great of a product a business might develop, if the company’s customer service isn’t reliable and helpful, or simply difficult for consumers to reach out to, other people will eventually hear about that, and the company will lose out on customers.

Customer Service 86

Customer Service Consumer Company Brand 86

Agility PR Solutions

SEPTEMBER 10, 2024

Brands and businesses are increasingly turning to AI-powered customer service to reduce costs and increase efficiency, but the majority of participants in a new survey from customer experience and business process outsourcing firm Acquire BPO have had plenty of time to make their AI-driven customer service functional and satisfactory, As companies, (..)

Customer Service 105

Customer Service Survey Consumer Company 105

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. Or even that warp-speed growth goals and cult branding pervert work culture — though they often do.

Customer Service 227

Customer Service Employee Reputation Leadership 227

Agility PR Solutions

SEPTEMBER 26, 2023

workers […] The post Tech can’t fix everything: Large majority of workers say company culture is what drives productivity, innovation, and customer service appeared first on Agility PR Solutions. Nearly three-fourths of U.S.

Customer Service 110

Customer Service Company Course Branding 110

Agility PR Solutions

MARCH 16, 2023

An uncertain economic environment and changing consumer behavior is causing a major shift in the retail industry, now underpinned more by customer experience and engagement than more traditional measures such as quality and price (although those features remain key)—one in three shoppers will switch to a new brand after one bad experience, affirms (..)

Customer Service 86

Customer Service Retail Measurement Consumer 86

Agility PR Solutions

SEPTEMBER 7, 2023

DOT’s investigation found that […] The post The too-often neglected facet of PR: Good customer service—my personal experience with American Airlines appeared first on Agility PR Solutions. Department of Transportation (DOT) today fined American Airlines $4.1

Airlines 100

Airlines Customer Service Transportation Brand 100

Agility PR Solutions

AUGUST 12, 2024

Consumers just can’t seem to cross that bridge when it comes to customer service, even with the businesses they’ve known and trusted for years.

Customer Service 100

Customer Service Consumer Tools Trends 100

Agility PR Solutions

MARCH 9, 2023

The firm’s new report, […] The post Customer service PR: Negative interactions motivate consumers to consider switching brands appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Consumer Branding Brand 78

Cision

MAY 30, 2017

Sterling and his team have robust forums set up for both organizations, providing a perfect way to listen to devoted customers every day. “I I want to be close enough to my customers to smell them,” Sterling told me. Intermediate: Dedicated Customer Service and Reviews Software.

Software 328

Software Customer Service Google Small Business 328

5W PR

MAY 14, 2025

Each negative comment represents an opportunity to demonstrate your commitment to customer service and potentially influence countless other viewers watching the interaction unfold. The speed of your response matters significantly.

Social Media 78

Social Media Guidelines Media Customer Service 78

Agility PR Solutions

MARCH 28, 2023

Whatever the cause, something isn’t going as planned—new research from unified CX management platform Sprinklr reveals alarming […] The post AI challenges plague brand and business customer service: 6 in 10 struggle with ineffective AI appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Branding Brand Tools 78

ImPRessions - Crenshaw Communications

MARCH 16, 2021

If a portion of your customer bases uses Messenger and you have the budget, a Messenger test could be well worth it. Customer service and customer sentiment . Marketing should work with the customer service to address negative posts in real time. Never let requests for help or complaints go unanswered.

B2B 344

B2B Facebook LinkedIn Small Business 344

ImPRessions - Crenshaw Communications

JULY 14, 2021

Product awards are excellent ways to build credibility, but there are worthwhile awards that focus on a company’s customer service, workplace culture, or individual accomplishments. Especially in the B2B tech space, buyers are seeking partners that also provide great service in addition to a great product.

B2B 334

B2B Company Case Study Conference 334