Customer Service Related Topics 
Ronn Torossian
JUNE 22, 2020
Brian Solis, the person Salesforce calls a global innovation evangelist, hit the proverbial nail on the head with regards to the state of today’s customer service when he said, “Social media is about sociology and psychology more than technology.”
Ronn Torossian
MARCH 1, 2021
The post The GOAT of Customer Service appeared first on. In addition to the four records he set in leading the Tampa Bay Buccaneers to a resounding victory in Super Bowl LV, Tom Brady also got his GOAT appellation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Deirdre Breakenridge
SEPTEMBER 14, 2015
During my career, I have noticed that one particular skill is often overlooked when it comes to training new PR pros and that is customer service. You might wonder what has customer service to do with PR? 4 reasons PR pros need customer service skills: Put yourself in their shoes. That’s the first rule taught in customer service trainings. Chris Brogan said: “Customer service isn’t a chore.
Muck Rack
AUGUST 7, 2018
How a customer service background can help you in PR
Agility PR Solutions
MARCH 16, 2023
Agility PR Solutions
FEBRUARY 23, 2022
Building a strong positive reputation for your brand is done through stellar customer service. What customers really want in these situations is to be reassured that the company cares about them […].
Agility PR Solutions
JANUARY 3, 2023
No matter how great of a product a business might develop, if the company’s customer service isn’t reliable and helpful, or simply difficult for consumers to reach out to, other people will eventually hear about that, and the company will lose out on customers.
Agility PR Solutions
FEBRUARY 6, 2022
Your customers are talking about you online whether you like it or not. Ignoring customer feedback that’s being shared on social media and other online channels is a huge mistake. The question is, what are you going to do about it?
Agility PR Solutions
FEBRUARY 14, 2021
With many offering similar products and services at similar prices, one of the best ways to set your company apart from the competition is to offer excellent customer service. These six tips will help you improve your customer service: 1.
Cision
MARCH 31, 2017
If you’re in an agency, leads are just new business and customer service is your account team.). I want to talk to you today about a topic that may turn you off of this post; customer service. Yes, customer care is incredibly important but maybe you have a person or a whole team for that. Jay Baer: How to Use Customer Service to Turn People Into Brand Advocates. We expect customer service to be slow, robotic and reactive.
Agility PR Solutions
AUGUST 16, 2022
Americans are very likely to abandon a brand after a poor customer service experience, affirms a new research report from cloud-based call center platform TCN—on the other hand, they are also very likely to recommend a brand after a positive experience.
Agility PR Solutions
JULY 28, 2022
If you are in charge of social media customer service, the first thing that you need to know is that people who use social networks for customer service expect a lot more than they would from a company’s main website.
Agility PR Solutions
MARCH 9, 2023
The firm’s new report, […] The post Customer service PR: Negative interactions motivate consumers to consider switching brands appeared first on Agility PR Solutions.
Communications Conversations
AUGUST 3, 2021
The top three characteristics of a “best in class” brand focus on customer service and engagement. This is an industry that doesn’t exactly have the best rep when it comes to customer service–those numbers should be flipped!
Agility PR Solutions
APRIL 3, 2022
The post Racing to resolve the ‘Engagement Capacity Gap’: Companies leaning into customer service tech appeared first on Agility PR Solutions.
Agility PR Solutions
OCTOBER 27, 2021
When it comes to customer service, the biggest disconnect between consumers and businesses is the desire to solve an issue the first time the company is contacted.
Agility PR Solutions
JANUARY 17, 2021
Customer service today is not what we knew a few years ago. Today, no one has the patience to send customer service emails or dial customer support numbers. Using social media for customer service is not new.
ReimaginePR
JANUARY 26, 2020
Custom essay composing actually isn’t any different. Today you are able to unwind for you’ve found the correct place where it is possible to order custom essay composing. Authorship an excellent custom composition isn’t an effortless task, it needs loads of abilities and commitment. A customized article support is just like its writers. Don’t go for low-cost custom composition solutions.
PR Daily
JANUARY 6, 2021
Great customers service in the digital age in complex, difficult and expensive. Customer service was created to solve problems, not be a source for them. Expecting paying customers to simply understand the utility is doing its best isn’t an option.
ImPRessions - Crenshaw Communications
AUGUST 22, 2018
Good PR and great customer service have never been more intertwined. The best way to understand a company’s reputation — and its values — is to look at its response to customer reviews and complaints. A business can spend millions on brand reputation and community service. It may invest heavily in customer service and response. But a reputation can unravel quickly when a public-facing employee mistreats a customer.
Ronn Torossian
JULY 18, 2019
Customer service. However, customer service is, in fact, an important part of marketing. After all, a customer who has a poor experience with a business […]. The post What Does Customer Service Have to Do with Marketing? Right under your nose lies one of the simplest and most effective approaches to marketing for any business of any size. What is it? This may seem a bit odd.
Waxing UnLyrical
MAY 17, 2013
Today’s roundup focuses on one of the most important aspects of any business, customer service. Here are five posts looking at the importance of customer service (including its importance in public relations). Why: Adam Toporek explains why a great product alone can’t make up for below average customer service. Why: A wonderful WUL guest post by Kirk Hazlett that reminds us that nurturing customer relations is a year round job.
Communications Conversations
AUGUST 3, 2021
The top three characteristics of a “best in class” brand focus on customer service and engagement. This is an industry that doesn’t exactly have the best rep when it comes to customer service–those numbers should be flipped!
Agility PR Solutions
NOVEMBER 8, 2020
expect customer support to get more empathetic or more responsive—and in some cases, both, according to new research from customer service solution Hiver. to give organizations insights into consumer expectations regarding customer support […].
Agility PR Solutions
DECEMBER 20, 2021
As consumers rethink their relationships with companies today, new research from Talkdesk, a CX leader for customer-focused companies, finds that loyalty is being disrupted.
Agility PR Solutions
SEPTEMBER 2, 2019
Customer service is a vital part of any business’ success, and it’s no longer safe to rely on old customer service practices and expectations. The post Retail PR’s Achilles Heel—why customer service must evolve appeared first on Agility PR Solutions. It’s undeniable: we live in a time in which instant gratification and speed are highly valued. Patience wears thin quickly, much to the chagrin of those who still practice it.
Agility PR Solutions
FEBRUARY 13, 2020
One of the most important departments in your business is the customer service department. Customers will not continue to do business with you if they don’t have good interactions with friendly, helpful people when they need help.
Shift Communications
SEPTEMBER 13, 2016
PR service isn’t customer service. Behind a counter, it’s good for business to go along with all of your customer’s wishes. What looks like over servicing can sometimes be inefficiency. Client relations are not customer service. A customer is always right, but a client is an equal who sometimes needs your guidance. cta] The post PR Service or Customer Service?
PR Daily
JANUARY 23, 2015
According to a new study, customer service is not one of them. M2Talk surveyed 1,000 people nationwide to see which platforms are the most popular forms of customer service. The study, entitled " Consumer Behavior and Customer Service Report ,” reports phone as the most popular way to get in touch with a company that has wronged you, with 33.5 percent saying it’s their preferred customer-service conduit.
Awario
DECEMBER 7, 2020
The customer service landscape has evolved exponentially in the last several years. Apart from the advances in technology, social media, of course, has a huge role to play in those improvements.
Agility PR Solutions
APRIL 13, 2022
The post Customer service execs all agree: Using chat with customers strengthens customer experience appeared first on Agility PR Solutions.
PR Daily
MAY 31, 2022
Here are today’s other top stories: Twitter users slam Delta over snarky customer service response. A snippy retort to a customer complaining about Delta’s customer service response time has landed the airline in hot water.
prTini
OCTOBER 20, 2016
As more and more customers turn to Facebook, Twitter, Yelp, and other social channels to ask questions or make complaints, keeping up with customer service is no easy task. Social customer service can be especially complicated for small brands, since customer expectations don’t adjust for the size of your customer service team. Did you know 40% of customers who complain on social expect a response within one hour ?
PR Daily
MARCH 24, 2015
Comcast has become synonymous with terrible customer service, but now the cable and Internet giant is trying to change that—by throwing more people at the problem. These 40 “social care specialists” will solely handle customer complaints on social media, according to reports. This will triple the current size of its social media customer service team.
Waxing UnLyrical
SEPTEMBER 27, 2012
It’s a young employee, whose duties entail greeting customers and facilitating their ultimate seating, taking the initiative to reach out to an as-yet-unconfirmed customer and make him feel welcome. The service is impeccably smooth; the food is great. Now the purists among us are muttering under their breath that “customer service is so much more than just making someone feel good.”. Good Customer Service Starts at Your Front Door.
Agility PR Solutions
FEBRUARY 24, 2021
Whether you’re a company looking to improve your customer service, or you’re trying to run a PR campaign on a budget, there are many ways that the wellbeing of your customers can also achieve great results for your company’s reputation.
Agility PR Solutions
NOVEMBER 26, 2019
All businesses should be aware of the important connection between customer service and brand image. Think about it; a customer who receives poor service is going to associate this level of service with your company and overall brand.
PR Daily
JANUARY 21, 2015
An agency created promotions and campaigns for Olive Garden''s social media, and its job was to push messages—not help customers. RELATED: Attend our Disney summit to discover how to engage customers, employees and the media online. ]. Sikora says bringing in the guest relations team early helped the social media team understand the nuances of customer service.
HMA Public Relations
OCTOBER 26, 2017
I learned a lot of valuable lessons during my customer service days. The post Those Customer Service Skills Really Do Come in Handy appeared first on HMA Public Relations. Featured Networking and Professional Development PR Observations and Preferences Public Relations Abbie Fink customer service HMA Public RelationsLike many of you, my first job when I turned 16 was working retail.
PR Daily
MARCH 4, 2016
Organizations across the United Kingdom are increasing their customer service reach through social media. Recent data from Eptica show that in 2016, brand managers answered customer inquiries more efficiently on Facebook (44 percent) and Twitter (48 percent) than by using email (38 percent). Although email plays an important role in many organizations’ marketing initiatives, lagging response times have led customer service reps to use Facebook and Twitter more frequently.
Expert insights. Personalized for you.
195 
Let's personalize your content