Social Media for Consumer vs. B2B: Three Fundamental Differences

PR Expanded

Most of the work I’ve seen profiled in best practices, case studies, award entries, panel discussions and other channels has been consumer-facing – as in work done by companies or agencies to advance the agenda of a B2C company or a consumer product (Oreo, Dove or Skittles anyone?).

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4 Ways to Win Over Skeptical Consumers

Cision

A little patriotic music, a glimpse of the American dream, maybe some cute kittens or little kids — it didn’t take much more to convince consumers that you deserved their money. No one was safe from consumer skepticism as we entered the post-trust era (PTE). We live in a cynical time.

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Trending Sources

6 Ways to Connect With Consumers Using Periscope

Cision

With forecasts estimating that video will make up 80 to 90 percent of global consumer traffic by 2019 , live video streaming apps like Periscope are expected to stay in the spotlight. Here are six ways Periscope can influence the way your brand interacts with consumers: 1.

90

Start Spreading the News: SHIFT NY 2016 Consumer Media Highlights

Shift Communications

SHIFT New York’s consumer team kept up a full court press in 2016, keeping our clients’ brands top of mind among relevant technology and lifestyle reporters and delivering relevant, timely content to their readers. So… on to the consumer media goodness!

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What Consumers Think About Travel Technology

Cision

Many are using digital travel technology, a trend that is changing the way consumers interact with airlines, hotel chains and other companies. That’s because most of them can’t compare brands, prices and reviews among different providers — the most important feature to many consumers.

56

Barilla sponsored ‘study’ fools consumers

PR Daily

Is pasta good for you? In the worlds of health and marketing, it depends whom you ask.

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7 Steps To Creating Customer Personas To Build Your Consumer Brand

Polaris

Here are 7 steps to creating buyer personas to help build your consumer brand. Tax software is also a seasonal product, especially when purchased by consumers. Instead of referring to customers as consumers, encourage them to use the actual persona names you’ve developed.

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Wendy’s dishes snark, endears consumers

PR Daily

The tactic is working—millennial consumers are eneared to the company’s snarky style. If you mess with Wendy’s on social media, be forewarned—you might get burned.

35

How marketers can connect with mobile-focused consumers

PR Daily

Google reports that in order to meet this growing trend, marketers should account for new conversion types and think about measurement in a way that connects with consumers using various screens and channels. Mobile marketing comes into play most when consumers take action.

56

Brand managers speak emoji to reach device-driven consumers

PR Daily

Instead of using traditional emojis such as a coffee cup, doughnut or smiley face to convey its message, brand managers want consumers to “speak in Starbucks,” the website states. I think emoji use will thrive within certain pockets” of consumers.

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Chipotle hones loyalty to bring consumers back

PR Daily

Last month, consumers lined up for free burritos. It showed a net loss of $26 million in the first quarter, but perhaps this was the expected outcome after enticing consumers with free product.

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Study: Consumers want to interact, be ‘friends’ with brands

PR Daily

A Trendera study reveals that 63 percent of consumers want brands to treat them like friends. The report also says lifestyle preferences aren’t noticeably different between consumers ages 18 to 50, meaning brand managers should look beyond targeting demographics.

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Work Hack: Gathering Consumer Insights

Shift Communications

How can you fine-tune your own consumer insights? Maybe you assume all consumers feel strongly about a topic, but you haven’t spent the time reading their comment threads in blogs. There’s no way to reach your consumers if you don’t understand them. The same goes for consumers.

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Why PR is so Important for Consumer Electronics

5W PR

Here are some tips on why a strong Public Relations campaign is needed for your Consumer Electronics brand. Consumers electronics are particularly popular with the younger generation. Therefore, a strong presence on social media is essential for any consumer electronics business.

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Study: Consumers remain distrustful of sponsored content

PR Daily

Despite the growth of brand-sponsored content, consumers are slow to embrace such articles. However, consumers are still wary of native advertising, according to a recent report. So, more consumers are reading sponsored content, but many remain distrustful of it.

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Infographic: How Generations X, Y and Z consume video

PR Daily

Generations X, Y and Z might be the youngest consumers out there, but woe to the communicator who thinks he or she can communicate with them in the same ways—especially when it comes to video.

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CSR poll: Consumers prefer brands that support their ideals

PR Daily

Not only do consumers expect the companies they patronize to have a social conscience, they’re expecting businesses to be at the vanguard in solving pressing societal problems. Corporate social responsibility has become a necessity for organizations of all sizes.

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Report: 55 percent of consumers complain on social media to see results

PR Daily

When traditional customer-service avenues don’t offer a solution, many consumers turn to social media. Some consumers even take to online channels first. The survey found that 81 percent of consumers believe that social media has made organizations more accountable.

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Study: 64 percent of consumers purchase after watching a video online

PR Daily

A majority of consumers (64 percent) admit making a purchase after watching a Facebook video in the last month. More than half of consumers (60 percent) watch a branded video on Facebook every day. It’s becoming harder to cut through it and make an impact on consumers’ behavior.

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Taking Your Brand From a ‘Want’ to a ‘Need’ in 3 Steps

Cision

Advertisers today love to one-up each other with wild, exciting content that goes to any length to attract consumer attention. A good first impression provides the initial spark, but what consumers really want to know is how your brand’s offerings help them meet their individual needs.

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Google lets marketers target consumers through Gmail, YouTube

PR Daily

On Monday, Google announced Customer Match, which enables marketers to target consumers through Gmail and YouTube by uploading email lists into AdWords.

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How to connect your content to an evolving consumer

PR Daily

Cision’s State of the Media 2016 Report launched earlier this month, and it gives a striking picture of today’s current media landscape. Popular media has become almost unrecognizable from what it was 10-15 years ago, and it’s fascinating to see just how far marketers have come.

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Get to Know: Alice Suh, Head of Global Consumer PR at Deezer

TrendKite

We sat down with Alice Suh, Head of Global Consumer PR at Deezer, to get the inside scoop on the industry changes she's experienced first-hand and the innovative campaign strategies she's deployed

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Social Media for Consumer vs. B2B: Three Fundamental Differences

PR Expanded

Most of the work I’ve seen profiled in best practices, case studies, award entries, panel discussions and other channels has been consumer-facing – as in work done by companies or agencies to advance the agenda of a B2C company or a consumer product (Oreo, Dove or Skittles anyone?).

11

How marketers can reach consumers online

PR Daily

consumers: These people stick with face-to-face purchasing. consumers: They regard social media as a separate place that they access from their home or work computers. consumers: These consumers go online wherever and whenever they feel like it.

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5 ways to create extraordinary consumer experiences on LinkedIn

PR Daily

In a time when consumer attention is the ultimate commodity, maximizing each social media channel to create memorable experiences has become a powerful strategy.

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3 ways brand managers can interact with consumers online

PR Daily

Customer service is a crucial element of social media efforts. It’s also important for brand managers to remember that social media isn’t just an extension of your customer service team.

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How to use consumer insight to hone content marketing efforts

PR Daily

For example, 47 percent of consumers expect web pages to load in two seconds or less. One of the best ways you can improve your content is to understand how audiences interact with it.

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Study: Consumers favor magazine ads over video

PR Daily

Despite that, when it comes to consumer packaged goods, a decade’s worth of data show that magazine ads are providing brand managers’ their biggest “return on ad spending.” Consumers pay attention to brand characteristics.

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Consumers defend Old Navy’s tweet amid racist comments

PR Daily

For brand managers, the sound of silence might be the most effective noise of all. Old Navy has recently made headlines for a tweet it sent out on April 29: Oh, happy day! Our #ThankYouEvent is finally here. Take 30% off your entire purchase: https://t.co/nGQ9Pji1pN

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Consumers request almond milk; Starbucks execs oblige

PR Daily

Starbucks fans who eschew dairy will have a new option at the coffee chain: Almond milk. Next month, the coffee giant will introduce the option of almond milk, an idea that originated from the company’s My Starbucks Idea site, a post on its website states.

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Consumers attack Dolce & Gabbana over 'slave sandal'

PR Daily

Dolce & Gabbana has changed the name of one of its products after the fashion world lashed out in offense. The fashion house named a pair of $2,400 footwear the “slave sandal,” and it didn’t take long for folks on Twitter to call the brand “insensitive”—among other things.

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Poll: Consumers more likely to buy from brands they follow online

PR Daily

Still, many PR and marketing managers struggle with just how to spend their time crafting and publishing content online—and what will best engage consumers of all ages. 1 as most consumers’ preferred social network. percent of millennial consumers—along with 50.4

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Account Supervisor, Consumer Promo Expertise - Chicago, IL

Flack Me

Company: FCB Chicago Location: Chicago, Illinois Industry: Advertising - Account Management Career Level: Mid Level Career (5+ yrs experience) Minimum Education: Bachelor''s Job Status: Full Time Salary Range: Commensurate with Experience

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Consumers, brands respond to Burger King's Halloween sandwich

PR Daily

Many consumers have responded negatively, but it should be noted that not everyone was distraught by the change the Halloween burger brings: Yo @BurgerKing your Halloween Whopper turned my poop SUUUUPER green!

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Consumers moan as Cadbury downplays ‘Easter’ packaging

PR Daily

Cadbury staffers can now take a much-needed break after having to field thousands of consumer complaints on Sunday about the placement of the word “Easter” on the brand’s candy packaging. Social media managers at Cadbury had an abnormally busy Easter.

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‘Share a Coke and a Song’ targets mobile-focused consumers

PR Daily

The intention to strike an emotional chord with consumers through music furthers the campaign’s previous effort to individualize products. As a means to reach mobile-focused consumers, Coke will allow customers with smartphones to scan their drinks using the song-recognition app, Shazam.

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Chipotle is offering free burritos to entice consumers

PR Daily

million consumers—redeemed the offer in stores. "We We fully expected that [offer] to go viral," Chipotle’s CCO, Mark Crumpacker, said at the Bank of America Merrill Lynch Consumer and Retail Tech Conference.

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4 steps to create content consumers want to read

PR Daily

If you've been interested in business and marketing within the last five years or so, chances are you've heard this phrase so much you're ready to cry: "Create valuable content for your prospects and customers so they will know, like and trust you.".

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Maximize Consumer Love This Valentine's Day (Infographic)

PR 20/20

The following is a guest post by Sabrina Fenster. Sabrina is the Marketing Manager for The Shelf , an influencer marketing platform that enables brands and agencies to connect with the most relevant influencers.

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