How To Socialize Your Crisis Management Plan

Melissa Agnes

I’m often asked how organizations should go about beginning to socialize their crisis management plan throughout the depths of their organization. How do you go about socializing your crisis management plan?

2017 Crisis Management That (Mostly) Worked

ImPRessions - Crenshaw Communications

Armchair PR experts get lots of mileage from critiquing crisis management by major brands and businesses this time of year. But what about the crisis situations that are handled well? The post 2017 Crisis Management That (Mostly) Worked appeared first on Crenshaw Communications.

5 “Must Include” Items for your Crisis Management Plan

Melissa Agnes

I often get asked the following question: What should we include in our organization’s crisis management plan? 5 important elements to include in your crisis plan. Not all incidents and issues escalate to crisis level. The point of your crisis management playbook.

The Role of Social Media in Crisis Management

The Proactive Report

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management. Think United Airlines recent crisis.

Crisis Management for Influencers

Ron Torossian

A brand must be prepared for a possible reputation crisis caused by its influencers or spokespeople. To be as prepared as possible, here are some steps to take should a reputation crisis occur. The post Crisis Management for Influencers appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Brand PR Crisis PR 5WPR CEO Crisis PR Agency PR Agency Public Relations

What are the Attributes of a Good Crisis Manager?

Melissa Agnes

I often get asked “what makes a good crisis manager?” For example, let me share a story from my youth that has translated into me being good at my job today… One of the attributes that make a good crisis management professional.

5 Steps to Developping a Cyber Security Crisis Management Plan

Melissa Agnes

Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so. 5 steps to help you develop a cyber security crisis management plan.

The First Step in Successful Crisis Management

Melissa Agnes

I was recently asked what the first step in successful crisis management is, and I thought what a great question! ”, while others say “activate the crisis team” But in my experience, both of these answers just don’t go far enough.

Wells Fargo’s Crisis Management Fail

Melissa Agnes

It’s clear that Wells Fargo has proven to NOT be crisis-ready for multiple reasons. As a result, they’re faced with one of the most difficult crises to manage: a crisis of corporate culture. Take a look: What do you think of Wells Fargo’s crisis response?

Successful Crisis Management Reaches the Heart Before the Mind

Melissa Agnes

Never underestimate the power of emotion in crisis management. Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. A recent example of this was the Ebola crisis of 2014.

When Is It OK to Implement an Offensive Crisis Management Strategy?

Melissa Agnes

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people.

Important Crisis Management Strategies for Managing the Zika Virus

Melissa Agnes

We just put the world crisis of Ebola to bed and here we are, already faced with yet another looming epidemic. As the Zika virus continues to spread, what are the major crisis management risks that healthcare organizations and government agencies should be thinking about?

Is the Best Defense an Offensive Crisis Management Strategy?

Melissa Agnes

I recently published a blog post discussing when it is OK to implement an offensive crisis management strategy. Before continuing to read, if you’d like to know my stance on when it is and is not appropriate to take an offensive position in crisis management, click here.

How Well Do You Know the New Rules of Crisis Management?

PRSay

From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners.

Crisis Management Concerns That Leave You Vulnerable

Melissa Agnes

’s Emergency Management Conference, where I put city officials through a simulated earthquake exercise. Using Agnes + Day’s crisis simulation platform , the exercise simulated the digital noise that is a guaranteed result of any crisis or emergency today.

The Sexy Allure Of Crisis Management Is Presenting Risk To Organizations

Melissa Agnes

Thanks to high-profile crises, viral issues, and fun television series like Scandal , crisis management is being seen more and more as a “sexy” and thrilling profession or service offering. Crisis management advisors and consultants are not supposed to be the risk.

CRISIS MANAGEMENT FOR POLITICAL COMMUNICATIONS

Ron Torossian

In order to do this a candidate needs a committed crisis intervention team , clear lines of communication, and a plan of action. The post CRISIS MANAGEMENT FOR POLITICAL COMMUNICATIONS appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Crisis PR Media Relations Public Relations 5WPR CEO Pubilc Relations Ronn TorossianIt’s treacherous out on the campaign trail. There are potential problems at every turn.

4 crisis management keys

PR Daily

You may not be able to prevent a crisis or a wave of negative reviews, but you can mitigate the damage with swift, decisive action. According to an infographic posted on Commpro , an effective crisis management bulwark is anchored by four pillars.

The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. A crisis is a change. Adaptive Crisis Response.

Public Relations Crisis Management

TrendKite

Crisis management is one of the most important responsiblities of PR pros

3 Crisis Management Trends To Watch Out For In 2017

Melissa Agnes

So, in order to help you get a head-start on your crisis preparedness for the upcoming year, in this week’s #crisisready video , I discuss three important trends that risk impacting your organization’s crisis management. Are You Ready For a Live-Streamed Crisis?

A Crisis Management Success Story: AppFirst

Melissa Agnes

One Friday morning, CEO & Co-founder of AppFirst, David Roth, was woken at 2am to a crisis that threatened the organization’s reputation and, ultimately, their profitability. Q: You woke up to find your organization in the midst of a crisis recently, tell us about it.

The Secret to Successful Crisis Management in the 21st Century

Melissa Agnes

Social media, the real-time news cycle and mobile technology have changed the landscape for crisis management. These changes include: heightened stakeholder expectations of two-way communication and transparency in a crisis; amplifying the speed at which organizations need to be prepared to respond and communicate in a crisis; the fact that it is becoming increasingly difficult for you to get ahead of the story and position your organization as the narrative of its own crisis.

Crisis Management Concerns That Leave You Vulnerable

Melissa Agnes

’s Emergency Management Conference, where I put city officials through a simulated earthquake exercise. Using Agnes + Day’s crisis simulation platform , the exercise simulated the digital noise that is a guaranteed result of any crisis or emergency today.

Salesforce Is Doing Social Crisis Management Right

Cision

What happens when the largest Customer Relationship Management tool in the world has an unplanned outage? On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media.

The Biggest Crisis Management Lesson from the Jian Ghomeshi Scandal

Melissa Agnes

The Jian Ghomeshi scandal is an interesting crisis to watch unfold. Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. ” The biggest lesson to learn from this crisis.

7 strategic tips for your organization’s crisis-management plan

Agility PR Solutions

Sooner or later, every organization faces a crisis. Preventing a damaging blow to your reputation requires a strategic crisis plan. The post 7 strategic tips for your organization’s crisis-management plan appeared first on Agility PR Solutions. Public Relations crisis

Crisis Management Begins Online

David PR Group

One of her college-aged children was tangentially involved with a crisis at her university, and my friend and some of the other parents were wondering if it would be beneficial to engage a public relations expert. If you were a human resources manager, would you give this guy a fair shake?

So, You Wanna Be a Crisis Management Professional. Here’s What You Should Know.

Melissa Agnes

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. So, you wanna be a crisis management professional? Understand issue vs. crisis.

TCIP #056 – Terrorist Attack Crisis Management with Daniel Linskey

Melissa Agnes

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast.

The Correlation Between Corporate Culture and Successful Crisis Management

Melissa Agnes

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. The same goes for issues management.

3 Attributes of a Strong and Practical Crisis Management Governance Model

Melissa Agnes

Note: The following is an excerpt taken from my new book, Crisis Ready–Building an Invincible Brand in an Uncertain World , which is available for purchase on Amazon. The importance of solid and practical crisis management governance model. Crisis Ready

The Biggest Crisis Management Lesson from the Jian Ghomeshi Scandal

Melissa Agnes

The Jian Ghomeshi scandal is an interesting crisis to watch unfold. Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. ” The biggest lesson to learn from this crisis.

TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Melissa Agnes

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan?

Crisis Management Tip: What To Do if You Genuinely Have Nothing to Say

Melissa Agnes

They have the best of intentions to communicate with their stakeholders in a crisis, but for one reason or another, they just simply feel as though they genuinely have nothing to say. So they say nothing, which ends up being a major crisis management mistake.

What’s The Best Question To Ask A Crisis Management Consultant?

Melissa Agnes

As a crisis management consultant and keynote speaker, I get asked this question all the time: “What industry do you specialize in?” Looking To Hire A Crisis Management Keynote Speaker? Is crisis management a topic for your next event?

Crisis Management Advice from a Retiring Pro: Rick Amme

Melissa Agnes

Editor’s Note: Rick Amme is a talented crisis management professional who, after decades of being “in the game”, has decided to embark on his next life adventure: retirement. Crisis Management Advice from a Retiring Pro.

TCIP #059 – The Human Capital Component Of Crisis Management, With Sam Miller

Melissa Agnes

Welcome to episode #059 of The Crisis Intelligence Podcast, with Melissa Agnes and Sam Miller. Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. Subscribe to the Crisis Intelligence Podcast!

How to Develop a Strong and Practical Crisis Management Governance Model

Melissa Agnes

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process.

Delta, We Thank You and Your Competitors for the Crisis Management Test Cases

PR News

The post Delta, We Thank You and Your Competitors for the Crisis Management Test Cases appeared first on PR News Blog. Crisis ManagementIs there an industry more vulnerable to crises than the airline industry?

The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. A crisis is a change. Adaptive Crisis Response. Crisis Management

TCIP #021 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 1)

Melissa Agnes

Welcome to episode #021 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. Jonathan Bernstein is a veteran crisis management professional with 30 years of experience and first-hand lessons behind him. The secrets to crisis media training.

TCIP #022 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 2)

Melissa Agnes

Welcome to episode #022 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. This episode of The Crisis Intelligence Podcast discusses: Tips for helping legal council better understand today’s crisis realities. The 5 tenets of crisis management.