Melissa Agnes

MAY 2, 2016

I often get asked the following question: What should we include in our organization’s crisis management plan? 5 important elements to include in your crisis plan. Not all incidents and issues escalate to crisis level. The point of your crisis management playbook.

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Crisis Management Crisis System Guidelines 71

Melissa Agnes

APRIL 26, 2016

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people.

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The Proactive Report

JUNE 4, 2017

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management. Think United Airlines recent crisis.

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Melissa Agnes

SEPTEMBER 2, 2014

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own!

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Melissa Agnes

FEBRUARY 17, 2015

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. So, you wanna be a crisis management professional? Understand issue vs. crisis.

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Crisis Management Crisis Skype Case Study 118

Melissa Agnes

MAY 7, 2015

Social media, the real-time news cycle and mobile technology have changed the landscape for crisis management. These changes include: heightened stakeholder expectations of two-way communication and transparency in a crisis; amplifying the speed at which organizations need to be prepared to respond and communicate in a crisis; the fact that it is becoming increasingly difficult for you to get ahead of the story and position your organization as the narrative of its own crisis.

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Melissa Agnes

FEBRUARY 9, 2016

We just put the world crisis of Ebola to bed and here we are, already faced with yet another looming epidemic. As the Zika virus continues to spread, what are the major crisis management risks that healthcare organizations and government agencies should be thinking about?

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Crisis Management Crisis Strategy Viral 51

Melissa Agnes

NOVEMBER 19, 2014

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. A crisis is a change. Adaptive Crisis Response.

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Crisis Management Crisis System Policies 85

Melissa Agnes

AUGUST 31, 2016

They have the best of intentions to communicate with their stakeholders in a crisis, but for one reason or another, they just simply feel as though they genuinely have nothing to say. So they say nothing, which ends up being a major crisis management mistake.

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Melissa Agnes

MARCH 20, 2014

One Friday morning, CEO & Co-founder of AppFirst, David Roth, was woken at 2am to a crisis that threatened the organization’s reputation and, ultimately, their profitability. Q: You woke up to find your organization in the midst of a crisis recently, tell us about it.

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Melissa Agnes

MARCH 7, 2016

A couple weeks back, I published an article that discussed best practices for communicating with your key stakeholders in a crisis. In fact, it’s one of the most frequent mistakes that I see made, in my work as a crisis management consultant.

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Melissa Agnes

OCTOBER 13, 2014

’s Emergency Management Conference, where I put city officials through a simulated earthquake exercise. Using Agnes + Day’s crisis simulation platform , the exercise simulated the digital noise that is a guaranteed result of any crisis or emergency today.

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Crisis Management Crisis Exercises eBook 59

Melissa Agnes

NOVEMBER 3, 2014

The Jian Ghomeshi scandal is an interesting crisis to watch unfold. Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. ” The biggest lesson to learn from this crisis.

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Crisis Management Crisis Case Study Reputation 83

Return on Reputation

MARCH 27, 2017

These days, it seems like no one is safe from a crisis arriving suddenly and unexpectedly. If the goal is to bend but not break in response to any given crisis, speed is where communications teams most frequently snap. Corporate Communications Crisis Communications Post-Truth

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Crisis Management Crisis Policies Reputation 28

Norton's Notes

OCTOBER 18, 2016

Often, if a company is seen to be in control of its messages, and more importantly the crisis, then often many brands can come out of it stronger and be seen to be safer because of it. Crisis Management Public Relations crisis management Samsung

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Melissa Agnes

OCTOBER 26, 2014

Welcome to episode #021 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. Jonathan Bernstein is a veteran crisis management professional with 30 years of experience and first-hand lessons behind him. The secrets to crisis media training.

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Melissa Agnes

SEPTEMBER 25, 2014

For an organization which overcomes the initial shock of a breaking crisis, successfully wrestles control over it and ultimately puts the reputational fires out, it’s natural to want to return to business as usual as soon as the crisis seems to have passed. Post-crisis review.

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Crisis Management Airlines Energy Crisis 108

David PR Group

MAY 7, 2015

One of her college-aged children was tangentially involved with a crisis at her university, and my friend and some of the other parents were wondering if it would be beneficial to engage a public relations expert. If you were a human resources manager, would you give this guy a fair shake?

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Crisis Management Crisis Case Study Newspapers 18

Melissa Agnes

SEPTEMBER 21, 2014

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan?

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Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. How to prepare and manage a corporate crisis involving receivership.

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Case Study Crisis Management Study Crisis 55

PR Conversations

OCTOBER 9, 2015

Aaron Shardey gained a first class honours degree in public relations at London College of Communications this Summer with his undergraduate dissertation offering case study research into crisis management in the automotive industry.

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Crisis Management Automotive Industry Case Study 40

Melissa Agnes

FEBRUARY 23, 2016

I often get asked “what makes a good crisis manager?” For example, let me share a story from my youth that has translated into me being good at my job today… One of the attributes that make a good crisis management professional.

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Crisis Management Transportation Crisis Course 20

Melissa Agnes

JULY 26, 2016

Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so. 5 steps to help you develop a cyber security crisis management plan.

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Crisis Management Handbook Crisis Crisis Communications 21

Melissa Agnes

NOVEMBER 19, 2014

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. A crisis is a change. Adaptive Crisis Response. Crisis Management

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Crisis Management Crisis System Policies 40

Melissa Agnes

NOVEMBER 27, 2014

When Crisis Comes Calling: Crisis Management for Business. Melissa Agnes, international crisis management speaker and consultant, was a recent guest on The Social Network Show, a radio show broadcasted out of Las Vegas, Nevada.

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Melissa Agnes

JULY 28, 2014

Join Melissa Agnes, international crisis speaker and president of Agnes + Day , for a free webinar discussing how to survive a crisis in this 21st century, on Thursday, August 7th at 12:00 Noon, EST! Crises unfold in real-time today and no matter where your next crisis originates, one thing is for sure: it absolutely, positively will unfold online. The expectations of your audiences: Your audiences’ expectations of your organization in a crisis are ever-evolving.

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Norton's Notes

JANUARY 8, 2015

As we know any crisis of any nature is a huge test for a high profile CEO but his approach has been described as a “well-oiled communications machine.” His hands-on, honest and transparent approach has managed a rapid response to this horrible situation. It can be hard to do this in the war-room of a crisis but I always advise my clients that it is best to get the correct information out to the wider public as soon as possible.

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Crisis Management Airlines Crisis Comparison 13

LTPR

JUNE 8, 2015

Often when I tell people I manage crisis communications they want to hear a “good” story—meaning a scary story. The post Crisis Management and Telling Scary Stories. Crisis campfire stories crisis communications crisis management Crisis Management and Telling Scary Stories cyber attack healthcare cyber attack If it bleeds it leads LT Public Relations LTPR PR agency Portland PR firm Portland Public relations agency Portland public relations Portland Ore scary stories

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Crisis Management Crisis Healthcare Agency 15

Melissa Agnes

AUGUST 22, 2016

Important crisis management lessons to learn (and implement). Crisis management lesson for the professional: Think before each action. Having these lines drawn now will go a long way in both your crisis management and crisis prevention.

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Melissa Agnes

MAY 1, 2014

Editor’s Note: Rick Amme is a talented crisis management professional who, after decades of being “in the game”, has decided to embark on his next life adventure: retirement. Crisis Management Advice from a Retiring Pro.

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Crisis Management Construction Ethics Crisis 41

Melissa Agnes

MARCH 1, 2016

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. The same goes for issues management.

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TrendKite

JUNE 28, 2016

Every brand or company is vulnerable to a crisis. We sat down with Bill Coletti , CEO of Kith Consulting , a PR crisis management veteran with over 20 years of experience, who shared some vital knowledge.

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Crisis Management Brand Branding How To 22

Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast.

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Melissa Agnes

OCTOBER 13, 2016

I was recently asked what the first step in successful crisis management is, and I thought what a great question! ”, while others say “activate the crisis team” But in my experience, both of these answers just don’t go far enough.

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Melissa Agnes

NOVEMBER 2, 2014

Welcome to episode #022 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. This episode of The Crisis Intelligence Podcast discusses: Tips for helping legal council better understand today’s crisis realities. The 5 tenets of crisis management.

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PR News

DECEMBER 21, 2016

The post Delta, We Thank You and Your Competitors for the Crisis Management Test Cases appeared first on PR News Blog. Crisis ManagementIs there an industry more vulnerable to crises than the airline industry?

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Airlines Crisis Management Industry Blogging 12

Melissa Agnes

AUGUST 24, 2014

Welcome to episode #012 of The Crisis Intelligence Podcast, with Melissa Agnes and Jane Jordan-Meier. Jane Jordan-Meier opens this discussion with a strong statement: “A leader emerges in a crisis.” What are the challenges of choosing a leader or spokesperson in a crisis? In this week’s episode, Jane Jordan-Meier and I discuss the role of a leader in a crisis. What are the challenges of choosing a leader or spokesperson in a crisis?

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Crisis Management LinkedIn Crisis Internal 50

RH Strategic

APRIL 24, 2017

In today’s world of the 24-hour news cycle and the ability for any person’s tweet, video or image to go viral, it’s vital that all PR professionals are well-versed in basic crisis management. The post Keeping Cool: 7 Tips for Crisis Management appeared first on RH Strategic. PR Best Practices best practices crisis public relations tips

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Viral Reputation Video Crisis Management 12

LTPR

AUGUST 1, 2016

I’m a beekeeper so I’m very comfortable around bees, and I’ve proudly managed to (mostly) avoid getting stung from the two hives in our yard. She got trapped in my ponytail — crisis averted. When a crisis occurs, the bees respond appropriately.

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Crisis Management Crisis Employee Leadership 11

Melissa Agnes

AUGUST 27, 2014

Emory did a beautiful job at managing this crisis, but not all healthcare institutes are as prepared as Emory was. Day two if this workshop will focus on risks and leveraging social media for emergency management. How to leverage social media to communicate in a crisis.

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