Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. A crisis is a change. Adaptive Crisis Response. MORE

I was recently asked what the first step in successful crisis management is, and I thought what a great question! ”, while others say “activate the crisis team” But in my experience, both of these answers just don’t go far enough. MORE

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. How to prepare and manage a corporate crisis involving receivership. MORE

In today’s world of the 24-hour news cycle and the ability for any person’s tweet, video or image to go viral, it’s vital that all PR professionals are well-versed in basic crisis management. The post Keeping Cool: 7 Tips for Crisis Management appeared first on RH Strategic. PR Best Practices best practices crisis public relations tips MORE

Welcome to episode #021 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. Jonathan Bernstein is a veteran crisis management professional with 30 years of experience and first-hand lessons behind him. The secrets to crisis media training. MORE

Never underestimate the power of emotion in crisis management. Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. A recent example of this was the Ebola crisis of 2014. MORE

Aaron Shardey gained a first class honours degree in public relations at London College of Communications this Summer with his undergraduate dissertation offering case study research into crisis management in the automotive industry. MORE

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management. Think United Airlines recent crisis. MORE

You may not be able to prevent a crisis or a wave of negative reviews, but you can mitigate the damage with swift, decisive action. According to an infographic posted on Commpro , an effective crisis management bulwark is anchored by four pillars. MORE

A couple weeks back, I published an article that discussed best practices for communicating with your key stakeholders in a crisis. In fact, it’s one of the most frequent mistakes that I see made, in my work as a crisis management consultant. MORE

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. The same goes for issues management. MORE

I often get asked “what makes a good crisis manager?” For example, let me share a story from my youth that has translated into me being good at my job today… One of the attributes that make a good crisis management professional. MORE

They have the best of intentions to communicate with their stakeholders in a crisis, but for one reason or another, they just simply feel as though they genuinely have nothing to say. So they say nothing, which ends up being a major crisis management mistake. MORE

Every brand or company is vulnerable to a crisis. We sat down with Bill Coletti , CEO of Kith Consulting , a PR crisis management veteran with over 20 years of experience, who shared some vital knowledge. MORE

We just put the world crisis of Ebola to bed and here we are, already faced with yet another looming epidemic. As the Zika virus continues to spread, what are the major crisis management risks that healthcare organizations and government agencies should be thinking about? MORE

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. A crisis is a change. Adaptive Crisis Response. Crisis Management MORE

One Friday morning, CEO & Co-founder of AppFirst, David Roth, was woken at 2am to a crisis that threatened the organization’s reputation and, ultimately, their profitability. Q: You woke up to find your organization in the midst of a crisis recently, tell us about it. MORE

Welcome to episode #022 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. This episode of The Crisis Intelligence Podcast discusses: Tips for helping legal council better understand today’s crisis realities. The 5 tenets of crisis management. MORE

Social media, the real-time news cycle and mobile technology have changed the landscape for crisis management. These changes include: heightened stakeholder expectations of two-way communication and transparency in a crisis; amplifying the speed at which organizations need to be prepared to respond and communicate in a crisis; the fact that it is becoming increasingly difficult for you to get ahead of the story and position your organization as the narrative of its own crisis. MORE

Join Melissa Agnes, international crisis speaker and president of Agnes + Day , for a free webinar discussing how to survive a crisis in this 21st century, on Thursday, August 7th at 12:00 Noon, EST! Crises unfold in real-time today and no matter where your next crisis originates, one thing is for sure: it absolutely, positively will unfold online. The expectations of your audiences: Your audiences’ expectations of your organization in a crisis are ever-evolving. MORE

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. MORE

Often when I tell people I manage crisis communications they want to hear a “good” story—meaning a scary story. The post Crisis Management and Telling Scary Stories. Crisis campfire stories crisis communications crisis management Crisis Management and Telling Scary Stories cyber attack healthcare cyber attack If it bleeds it leads LT Public Relations LTPR PR agency Portland PR firm Portland Public relations agency Portland public relations Portland Ore scary stories MORE

The Jian Ghomeshi scandal is an interesting crisis to watch unfold. Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. ” The biggest lesson to learn from this crisis. MORE

I’m a beekeeper so I’m very comfortable around bees, and I’ve proudly managed to (mostly) avoid getting stung from the two hives in our yard. She got trapped in my ponytail — crisis averted. When a crisis occurs, the bees respond appropriately. MORE

Welcome to episode #012 of The Crisis Intelligence Podcast, with Melissa Agnes and Jane Jordan-Meier. Jane Jordan-Meier opens this discussion with a strong statement: “A leader emerges in a crisis.” What are the challenges of choosing a leader or spokesperson in a crisis? In this week’s episode, Jane Jordan-Meier and I discuss the role of a leader in a crisis. What are the challenges of choosing a leader or spokesperson in a crisis? MORE

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? MORE

Important crisis management lessons to learn (and implement). Crisis management lesson for the professional: Think before each action. Having these lines drawn now will go a long way in both your crisis management and crisis prevention. MORE

As we know any crisis of any nature is a huge test for a high profile CEO but his approach has been described as a “well-oiled communications machine.” His hands-on, honest and transparent approach has managed a rapid response to this horrible situation. It can be hard to do this in the war-room of a crisis but I always advise my clients that it is best to get the correct information out to the wider public as soon as possible. MORE

Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so. 5 steps to help you develop a cyber security crisis management plan. MORE

When Crisis Comes Calling: Crisis Management for Business. Melissa Agnes, international crisis management speaker and consultant, was a recent guest on The Social Network Show, a radio show broadcasted out of Las Vegas, Nevada. MORE

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. So, you wanna be a crisis management professional? Understand issue vs. crisis. MORE

Anyone Could Need Crisis Management (…and at Anytime). is suffering a crisis. As our VP of Marketing Tech previously summarized : In a crisis management situation, something has gone wrong and your brand is on fire. Social media management. MORE

I often get asked the following question: What should we include in our organization’s crisis management plan? 5 important elements to include in your crisis plan. Not all incidents and issues escalate to crisis level. The point of your crisis management playbook. MORE

What happens when the largest Customer Relationship Management tool in the world has an unplanned outage? On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media. MORE

These days, it seems like no one is safe from a crisis arriving suddenly and unexpectedly. If the goal is to bend but not break in response to any given crisis, speed is where communications teams most frequently snap. Corporate Communications Crisis Communications Post-Truth MORE

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. MORE

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! MORE

One of her college-aged children was tangentially involved with a crisis at her university, and my friend and some of the other parents were wondering if it would be beneficial to engage a public relations expert. If you were a human resources manager, would you give this guy a fair shake? MORE

The post Delta, We Thank You and Your Competitors for the Crisis Management Test Cases appeared first on PR News Blog. Crisis ManagementIs there an industry more vulnerable to crises than the airline industry? MORE

Editor’s Note: Rick Amme is a talented crisis management professional who, after decades of being “in the game”, has decided to embark on his next life adventure: retirement. Crisis Management Advice from a Retiring Pro. MORE

Often, if a company is seen to be in control of its messages, and more importantly the crisis, then often many brands can come out of it stronger and be seen to be safer because of it. Crisis Management Public Relations crisis management Samsung MORE

’s Emergency Management Conference, where I put city officials through a simulated earthquake exercise. Using Agnes + Day’s crisis simulation platform , the exercise simulated the digital noise that is a guaranteed result of any crisis or emergency today. MORE

For an organization which overcomes the initial shock of a breaking crisis, successfully wrestles control over it and ultimately puts the reputational fires out, it’s natural to want to return to business as usual as soon as the crisis seems to have passed. Post-crisis review. MORE