The Proactive Report

FEBRUARY 17, 2023

Great content and PR skills can help you get the visibility you need in these media outlets For the past 15 years, Google has dominated the search engine space and it’s played a large part in how people find their information. In a recent study, ChatGPT outperformed Google in providing the best answers to search queries.

Brand 130

Brand Branding Ethics Engineering 130

ImPRessions - Crenshaw Communications

DECEMBER 8, 2020

It’s a platform that has expanded over the years from pure CRM to include marketing, customer service, data visualization, workflow and more. Some of my fave apps are: Harvest, to log hours right on Slack, Zoom, to start a meeting faster, and Google Drive, for notifications that a doc is being edited.

Mobile 310

Mobile Meeting Customer Service Survey 310

Flack's Revenge

DECEMBER 7, 2020

If you plug “secret sauce” into the Google Ngram viewer , which charts word usage in books dating back to 1900, you will see the first mentions in the early 1970s (confirming the Burger Wars theory), with rapid growth occurring around 2000 (perhaps, not coincidentally, during the dot com boom). Please help if you know!!!

How To 194

How To Wikipedia Engineering Web 194

The Proactive Report

FEBRUARY 24, 2017

Used correctly, Twitter can have a huge impact on customer service, perception and reputation. Q: If it does go away how will that affect brands that use it for customer service? Most brands are not exclusively using Twitter as their customer service platform. Source: Forbes.com). Gini Dietrcih.

Twitter 235

Twitter Customer Service Web Facebook 235

Communications Conversations

FEBRUARY 1, 2022

And sure, there are many ways brands earn trust–customer service, CEO actions, and pricing just to name a few. What about their Google Analytics Academy? Or, what about Google’s popular “Year in Search” report and data? The chart below says it all. But, content marketing fits into that mix, too.

Privacy 88

Privacy Content Marketing Google Web 88

Cision

SEPTEMBER 19, 2016

Google Hangouts / Skype. Google Hangouts and Skype are more or less extensions of traditional customer service. Both do have embed codes so that customers can initiate calls from a third-party site: Google+ “Hangout” button and the Skype “Contact Me” button.

Skype 120

Skype Facebook Customer Service Google 120

The Hoyt Organization

FEBRUARY 19, 2024

Negative reviews can hurt your brand’s reputation and turn away potential customers. They can also affect your search engine rankings, as Google considers the quantity and quality of your reviews when ranking your business. But what happens when you receive negative reviews? 5 Effective Tips For Replying To Negative Reviews 1.

Policies 95

Policies Construction Reputation Privacy 95

Landis PR

JULY 26, 2021

Reputation provides listings, monitoring and multiple interaction channel management tools, including reviews, surveys and service tickets. Google Alerts provides new website, blog or article mention and is free and easy to use.

Reputation 111

Reputation Tools SEO Customer Service 111

5W PR

DECEMBER 26, 2019

Many respondents said they will be spending more money on ads because of social media restraints, with Facebook and Google among the platforms cited. Voice search is also expected to open up advertising opportunities on devices like Alexa, Google Home and Siri. FINDING A VOICE.

Marketing 113

Marketing Instagram Media SEO 113

Cision

FEBRUARY 12, 2016

Social has permeated all business operations, from customer service to sales, and must be treated as part of the overall brand strategy. Once you have a better grasp on each department’s goals, you’ll be able to sit down and determine if you really need to launch that Periscope account or reduce posting on Google+.

Strategy 120

Strategy Customer Service Social Media Software 120

Cision

APRIL 18, 2017

Write down all of the questions your customer service department is asked. Go to your website or your internal server/Dropbox/Google Drive and grab your most recent frequently asked questions sheet. Go back to your list of 10 keywords or phrases and, one-by-one, type them into a Google search bar. Cool, right?

Exercises 198

Exercises Google Writing Blogging 198

5W PR

APRIL 18, 2022

One such example comes from the popular fast-food chain Wendy’s, which uses several different strategies, including interacting with customers, sharing humorous content such as memes, making references to trending topics and pop culture across their content, and providing consumers with freebies. Reputation Management.

Strategy 88

Strategy Marketing Reputation Survey 88

Rock the Status Quo

MARCH 30, 2015

Since YouTube is a Google-owned business, at least I can count on that having as much reach as possible. ” “People will be able to have personal conversations with companies – specifically, customer service representatives – and be able to make requests, ask questions and get quick responses in an ongoing thread.”

Facebook 100

Facebook Customer Service YouTube Crisis Management 100

Stephen Waddington

JUNE 5, 2017

Platforms such as Facebook and Google have built powerful tools to plan and measure the success of campaigns. It’s the reason for the boom in applications and devices such as Alexa, Google and Siri. Google Lens and Pinterest Lens show the potential of this technology. #11 Ads can be tested and tweaked in real time.

Publicity 122

Publicity Marketing Healthcare Television 122

Bianchi Biz Blog

FEBRUARY 2, 2023

A Google search turned up more than 36 million news items about it. Others see it as a powerful tool and are investing billions of dollars in it ( Forbes : Microsoft Confirms Its $10 Billion Investment Into ChatGPT, Changing How Microsoft Competes With Google, Apple And Other Tech Giants.

Automotive 80

Automotive Training Customer Service Data 80

Cision

OCTOBER 30, 2015

Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying. Facebook and LinkedIn only permit individual users to join, whereas Google+ communities permit brands to join.

Pinterest 120

Pinterest Privacy LinkedIn Instagram 120

Cision

DECEMBER 14, 2016

Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature.

Facebook 120

Facebook How To Customer Service Wikipedia 120

Cision

MAY 26, 2016

Figure out what it’s about (marketing, sales, customer service, elephants?). The key players here are going to be Google Analytics and a third-party social media monitoring tool. The point here is to: Figure out what your content looks like (is it written, visual, video, interactive, audio?). Data-Driven Insight.

Analytics 200

Analytics Energy Google Data 200

Stephen Waddington

MAY 16, 2017

Consumers find their own media via Google and social media newsfeeds. The majority of online communities are used as a means of content marketing, or rudimentary customer service. Customer service instant messenger channels started to appear on retail websites at the end of the last decade. Media change.

Publicity 119

Publicity Customer Service Community Internal 119

Mark My Words

MARCH 22, 2022

The government seems reluctant to close these loopholes (‘fire and rehire’ is one of many) which begs the question; can consumers, media or campaigners have a real influence on brand behaviour? We’ve witnessed Wetherspoons’ mass sackings, Amazon’s mass-exploitation of workers, RyanAir’s decades of customer service horror stories, Google slyly but (..)

Government 60

Government Customer Service Financial Consumer 60

Prohibition

OCTOBER 3, 2022

Whether it’s learning new features from social media platforms or getting to grips with the latest “helpful content update” from Google – it means you’re always developing. LinkedIn for developing your own personal brand, Twitter I see as a customer service channel more than anything else (or where people to go to get really shouty).

Meeting 62

Meeting B2B Customer Service Instagram 62

Cision

MAY 6, 2015

Marketing is responsible for X, Customer Service for Y, PR for Z. One way to measure this would be for the customer service reps to ask customers how they heard about the company. tool like Google Analytics. Google Analytics / Tag Manager. The Ultimate (open-ended) Question.

Engineering 120

Engineering How To Measurement Analytics 120

Rock the Status Quo

JULY 14, 2015

Who’s responsible for growing and managing customer reviews – is it PR? Customer service or sales? Did you know that most brand mention monitoring subscriptions don’t include customer review websites? Customer Reviews: People are Talking About You…Without You. Read more ).

Retail 100

Retail Customer Service Google Reputation 100

Cision

OCTOBER 24, 2015

Customer service departments have had to shift their strategies, while HR departments have started to turn employees into brand advocates. In addition to using Google, Jeff suggests using similarweb.com to discover other brands’ websites, sources of traffic and keywords. Want more insights on social media listening?

Social Media 120

Social Media Real Estate Media How To 120

Sword and the Script

AUGUST 4, 2020

You can see visually this in the Google Trends chart above ( or see it for yourself online ). The company cites ease-of-use, filtering tools and a focus on customer service as distinguishing qualities. Over time, the digital community warmed to the term again.

Media Relations 147

Media Relations Media Print Software 147

Waxing UnLyrical

JULY 1, 2013

3 Reasons Why You Can’t Walk In Your Own Customer’s Shoes. Why: In this post for Sensei Marketing , Jeannie Walters dispels the myth that we must walk in our customer’s shoes to provide powerful customer service. Twitter Facebook Google+ LinkedIn Monday Roundup: The Power is Yours.

Customer Service 93

Customer Service Resources Writing LinkedIn 93

Waxing UnLyrical

MAY 2, 2013

Google Trends. Then take those new ideas back to the Google Keyword Tool and gather more info. Google Analytics. Once your site has been around for a while, it pays to check your analytics package (whether Google or other). Customer Care Team. Google search. Pay close attention to the related terms area.

Blogging 111

Blogging SEO Web Google 111

PR 20/20

JANUARY 14, 2021

HubSpot : If you are looking for an all-in-one customer service, marketing and sales solution, look no further. HubSpot began life as a marketing app in 2006, and has grown into a marketing, sales and service platform company that has 86,000+ customers in more than 120 countries.

Technology 65

Technology Marketing Tools Google 65

PR 20/20

JANUARY 16, 2023

KISSMetrics ( @KISSmetrics ): Up-to-date on Google Analytics news and hacks. Salesforce blog ( @salesforce ): Expect insight on sales, customer service, marketing, cloud, IT, and small business from industry experts. Think with Google ( @ThinkwithGoogle ): Tapped into cutting-edge digital tech, plus all things marketing.

Blogging 52

Blogging Marketing Pinterest SEO 52

Landis PR

DECEMBER 13, 2021

This is a classic customer service line, but it also serves a specific purpose. Quantifying how a customer heard about a company/product/service at the salesperson level can inform marketing where their marketing spend is most efficient. While sales can take time, we’re able to track conversions regularly.

Customer Service 52

Customer Service Data Software B2B 52

Solo PR Pro

OCTOBER 16, 2018

Ok, Google…Siri … Alexa…”. How will this affect client content strategy, events, customer service, SEO , and more? We’re using our cell phones to talk again. Not by calling people but through voice search.

Crisis Communications 127

Crisis Communications Trade Shows Crisis Customer Service 127

Cision

APRIL 10, 2017

So you’ve heard about the customer experience, and the user experience but what about the Public Relations experience? A Forrester survey found that 68 percent of businesses say that delivering personalized experiences for customer is a priority.

Brand 223

Brand Branding Pitching Conference 223

Cision

DECEMBER 2, 2015

Take note of what customers are saying to improve your service or product. Whether you listen to complaints using free Google alerts or comprehensive listening software, you should look for mentions of your brand as well as keywords that describe your services. Competitors.

Brand 120

Brand Branding Employee Social Media 120

Stephen Waddington

JANUARY 6, 2019

There’s a growing third party market of relatively low cost smart devices that integrate with Google Home and Amazon Alexa. It’s backed up by first rate customer service. We’ve starting using WiFi sockets to control lighting and our slow cooker. Thread.com is our final robot recommendation.

Radio 76

Radio Customer Service Small Business Analytics 76

Sword and the Script

NOVEMBER 3, 2020

The new product also offers integration to “Office365 or Google Workspace to send and record emails to the media and keep a centralized record” of team communication. business is now supporting Instagram Messaging, which will provide a “unified inbox” for customer service teams with “high-volume” messaging.

Instagram 136

Instagram Technology Resources Employee 136

Sword and the Script

MAY 14, 2016

He gets most of his leads from one source: Google. What does Google want in exchange? Most of his leads come from Google, though he also cites Yelp as an up and coming source of customers. But that’s not how this local business gets most of its leads, according to the owner George Roberts.

Marketing 60

Marketing B2B Local Customer Service 60

Waxing UnLyrical

FEBRUARY 14, 2013

of posts that might spark ideas on how to incorporate social media and customer service into your business in a smart way. Twitter Facebook Google+ LinkedIn A Valentine’s Day Gift to Businesses. Which is not to say they won’t work, it’s just that the likelihood is pretty low. Based in the Washington, D.C.,

Customer Service 99

Customer Service LinkedIn Social Media Google 99