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Infographic: Ace Your Media Interview With This Checklist

Cision

Their latest infographic will teach you how to shape your responses around three key messages, embrace silence to avoid saying something inappropriate and thank your interviewer once everything is said and done. Plus, you’ll get insight from media personalities who work at major outlets like Entrepreneur, Forbes and the Today Show.

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Infographic: How to Interact With Customers on Social

Cision

So what can you do to keep social interactions positive? Social media presents a huge opportunity for brands to communicate with fans, critics and potential customers. If you don’t, you could end up with a full-fledged crisis on your hands. But it’s important to know how to handle each situation properly.

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Infographic: The Perennial Customer Revolution

Sword and the Script

Mass media, the web, social media were all destined to change customer service. When crisis hits, wait out the storm and then, resume business as usual. The Social Times recently published an infographic by a UK-based software company called SDL. It seems to me the same is true of customer service.

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Harnessing Social Media for Consumer PR Success

5W PR

In today’s digital age, social media has become an integral part of our daily lives. Why is social media so attractive to consumers? Social media platforms have captured the hearts and minds of billions of people worldwide. Social media provides a sense of connection and community.

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TCIP #015 – Social Media Monitoring in a Crisis with Chris Syme

Melissa Agnes

Welcome to episode #015 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Syme. The fact is that monitoring social media and the search engines needs to be a part of your corporate culture. But what differs between everyday monitoring and in-crisis monitoring? How to monitor and gauge sentiment in a crisis.

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Social Dads: Profile of a Father on Social Media [Infographic]

Sword and the Script

More than half of dads on social media are inclined to agree they’ve had had conversations or found resources that helped them become better fathers. That’s according to a survey of 1,200 “social dads” by Social Media Link and presented in the infographic – Dads Do Social – published nearby.

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How to Write a PR Case Study: A Comprehensive Guide

Remote PR Jobs

Whether it was a viral social media campaign , a groundbreaking product launch, or a crisis management triumph, set the stage for the journey ahead. Use infographics or charts to illustrate key metrics such as increased website traffic, social media engagement, or media placements secured.