Onclusive

APRIL 29, 2021

Before, during and after a PR crisis, information and communication are key. There are very few crisis situations where less communication is better. That’s why media monitoring, sentiment analysis and competitive intelligence gathering are your best friends in a time of crisis. DON’T avoid a crisis.

Crisis 367

Crisis How To Crisis Communications Reputation 367

Agility PR Solutions

JANUARY 19, 2022

The post 4 tips for handling PR crisis through social media appeared first on Agility PR Solutions. It’s important to understand and accept the truth that you want your business to grow. You might not want to take your business to a global level, but you would […].

Social Media 94

Social Media Crisis Media Publicity 94

PRSay

MARCH 6, 2023

The paper, “Organizational Social Media Mourning: Toward a Framework for Organizations Wishing to Empathize With Publics During Tragedies” is by Jensen Moore, Ph.D., Organizations scrambled to halt their scheduled social media content and to decide how or whether they should offer their support after these tragedies.

Social Media 162

Social Media Publicity Media Journalism 162

Stuart Bruce

JULY 16, 2019

The reality is that what many people think is a social media crisis isn’t actually a crisis at all. The long-term impact on the brand’s … The post Five tips for social media crisis management appeared first on Stuart Bruce.

Crisis Management 119

Crisis Management Social Media Crisis Media 119

5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. Social Listening. Communicate with empathy and compassion, meet all the needs of the media and make it a priority to remain accessible.

Crisis Management 88

Crisis Management Social Media Crisis Communications 88

HMA Public Relations

SEPTEMBER 15, 2023

600 school districts across the country and 10 school districts in Arizona are suing TikTok, YouTube, Instagram, Facebook and Snapchat, accusing the social media companies of contributing to a mental health crisis among students which has prompted districts to allocate resources to tackle the issue.

Social Media 84

Social Media Media YouTube Instagram 84

Agility PR Solutions

JUNE 20, 2021

Crisis situations happen fast, and before PR teams even have a chance to get organized, even minor issues can blow up like balloons—and social media is a big reason why. The post Social media becoming critical infrastructure for crisis comms: Is social part of your crisis plan?

Crisis 88

Crisis Social Media Media Publicity 88

Agility PR Solutions

MAY 28, 2020

While finding the “right” words during this time may prove difficult, it’s no time for social media distancing. The post Social media best practices to consider during times of crisis appeared first on Agility PR Solutions. That engagement is priceless. Now’s the time to return the […].

Social Media 113

Social Media Crisis Media Measurement 113

Ronn Torossian

MARCH 9, 2020

In today’s social-media-powered communication, brands constantly face challenges associated with negative publicity. The post Role of PR in Crisis Management appeared first on. Sometimes it’s the brand’s fault, but on other occasions, such allegations may […].

Crisis Management 248

Crisis Management Crisis Employee Social Media 248

The Proactive Report

JUNE 4, 2017

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management. Think United Airlines recent crisis. Social Media Crisis Research Paper.

Crisis Management 113

Crisis Management Social Media Crisis Airlines 113

Melissa Agnes

JULY 17, 2014

Melissa’s #1 despised buzzword: Social media crisis. To us, here at Agnes + Day , someone who says that they specialize in “social media crises” is demonstrating a big red flag. The fact of the matter is that a crisis is a crisis. So let’s call it like it is!

Social Media 252

Social Media Crisis Media Viral 252

Melissa Agnes

SEPTEMBER 16, 2014

Editor’s Note: This is a great blog post that gives you an overview of what you can do, right now, to prevent a crisis. A company with two plane crashes in the last year asks people to post their bucket list destinations on social media. A social media manager loses their temper in a customer service post on Facebook.

Social Media 239

Social Media Crisis Training Media 239

Presspage

FEBRUARY 28, 2024

While few try to make mistakes deliberately, every company needs to anticipate a crisis. The good news is that with a few simple precautions, you can breeze through any crisis while keeping your relationship with investors and customers intact. What is crisis comms and why is it important? That’s the bad news.

Crisis 113

Crisis Reputation Software Crisis Communications 113

Ronn Torossian

JUNE 8, 2021

The burger itself was launched at the beginning of the year and was promoted in a social media campaign on Twitter and Facebook. The post Communicating Clearly and Avoiding a PR Crisis appeared first on. Unfortunately, the new ad campaign in April was banned by advertising watchdogs in the United […].

Crisis 195

Crisis Communications Advertising Advertising 195

Melissa Agnes

JUNE 15, 2014

Welcome to episode #002 of The Crisis Intelligence Podcast with Melissa Agnes and Isaac Griberg of the ICRC. The International Committee of the Red Cross (ICRC) is doing ground-breaking things when it comes to leveraging social media for crisis communications and emergency management.

Crisis Communications 261

Crisis Communications Social Media Crisis Communications 261

The Proactive Report

MARCH 27, 2020

And, as history has shown, brands that remain in-market with consistent messaging come out of a crisis ahead of their competitors. In 2019 Pew Research Center reported that more than half of adults get their news on social media. Figure out a social media content strategy. Plan Ahead. They will be will be watching.

Crisis 225

Crisis How To Small Business Social Media 225

The Proactive Report

APRIL 6, 2020

There’s been a 22 – 27 percent increase in social media impressions in the last month, depending on the platform. To do this you need to increase the quantity and quality of the content you’re putting out on social media. Figure out how you can best serve your community in this time of crisis.

Social Media 162

Social Media Media Financial Crisis 162

PRSay

NOVEMBER 27, 2023

16, she shared her international perspective to students in a session titled “Diverse Roots, Universal Impact: Humanizing Reputation and Crisis Communications.” ” Beforehand, Agrait talked with PRsay about crisis management. The problem that sometimes exists is conflicting information when there is a crisis.

Crisis Communications 122

Crisis Communications Crisis Communications Crisis Management 122

PRSay

MARCH 9, 2017

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. In short order, it was followed a barrage of requests from media asking to use the footage. Social media is your competition. It’s time to face the music. Who is winning that competition?

Crisis Communications 158

Crisis Communications Social Media Crisis Communications 158

Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan. Listen, listen, listen!

Crisis 195

Crisis How To Crisis Management Crisis Communications 195

Agility PR Solutions

NOVEMBER 13, 2019

Is your brand as ready to respond in a crisis as your execs might think? With more than half of consumers (54 percent) reporting they use social media more than six times a day, information—whether real or fake—can spread like wildfire. As crisis PR pros know, this environment has created a breeding ground for “bad […].

Social Media 129

Social Media Crisis Consumer Brand 129

Buchanan PR

FEBRUARY 14, 2024

Photo by Camilo Jimenez on Unsplash In the fast-paced and ever-evolving landscape of healthcare, effective crisis communication is paramount for maintaining a positive brand reputation. In this blog post, we will explore strategies for effective crisis communication in healthcare settings. Social media chatter moves even faster.

Healthcare 63

Healthcare Crisis Communications Crisis Communications 63

PRSay

DECEMBER 22, 2023

Crisis and conflict exist for every company, organization or entity; no one is immune to it. To be the very best crisis management professional, you must never stop learning — about your industry, best practices, case studies and the ever-evolving world around you. Florida International University is a proud sponsor of PRSA.

Crisis Management 138

Crisis Management Crisis Crisis Communications Ethics 138

Onclusive

SEPTEMBER 27, 2017

Social media has fundamentally changed how people communicate in times of crisis. Just this month, victims of Hurricanes Harvey and Irma used social media to communicate with first responders, know where gas was available and follow emergency updates. Apologizing in a time of crisis can lead to legal concerns.

Crisis Communications 325

Crisis Communications Crisis Communications Employee 325

Onclusive

MARCH 31, 2021

A communications crisis can be one of the most difficult situations in your career. Crisis preparedness, internal education and having the right tools can aid you before a crisis hits. Crisis situations require research so that you can address the circumstance thoughtfully, and multi-channel rapid response.

Crisis Communications 195

Crisis Communications Crisis Communications Insurance 195

Melissa Agnes

AUGUST 21, 2014

Last week I published a blog post titled “ Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media “, which was a rebuttal to a blog post by Gerard Braud who was suggesting that social media sites should potentially be taken down in a crisis. What do you think?

Social Media 202

Social Media Crisis Crisis Communications Media 202

Cision

JUNE 8, 2015

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. Want to handle a crisis smoothly? Accept uncertainty and ambiguity.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

HMA Public Relations

MARCH 23, 2021

Part of public relations and what HMA does lies in crisis management and communication. In today's post, Justin Liggin shares how he incorporates crisis management in his client's social media strategies.

Crisis Management 74

Crisis Management Social Media Crisis Strategy 74

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Fear will be your downfall, not social media. Social media presents so many powerful opportunities to communicate and build trusting relationships with your audiences.

Social Media 252

Social Media Crisis Crisis Management Crisis Communications 252

NewsWhip

OCTOBER 21, 2020

It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. They must rely on a hodgepodge of legacy media monitoring technologies, surveys, and direct social network access. Crisis Dashboard.

Crisis 158

Crisis Reddit Reputation Tools 158

Burrelles Fresh Ideas

JANUARY 30, 2024

Purina: In other news, Purina is dealing with a social media crisis as pet food safety is questioned by pet owners’ Facebook groups and then amplified on TikTok. Our take: Top-notch communications and PR professionals know that now is always the best time to prepare for a crisis — before it happens.

Ethics 96

Ethics Crisis Transportation Airlines 96

Presspage

FEBRUARY 8, 2021

In a time of crisis, they may see more information about your organization than during ordinary times; they may believe the real-time accounts of others over you; share the most dramatic of stories (in many cases leaving out facts); and decide in a split moment if they support and trust you. However, not every crisis is predictable.

Crisis 127

Crisis Crisis Management Case Study Reputation 127

Agility PR Solutions

JUNE 8, 2021

The consequences for mismanaging communications during an unfortunate situation can cost companies millions, employees their careers, and even ostracization from social media. The post Avoid ‘Cancel Culture’ with this crisis PR checklist appeared first on Agility PR Solutions. That […].

Crisis 174

Crisis Travel Employee Social Media 174

Melissa Agnes

JULY 26, 2016

Is there such thing as a social media crisis? If you really think about it, what could a social media crisis really be? In this week’s #crisisready video, I share how I think we should be thinking about “social media crises” Have a watch and share your thoughts!

Social Media 100

Social Media Crisis Crisis Management Media 100

The Hoffman Agency

APRIL 1, 2020

Nowhere is that more apparent than social media, where a spectrum of PR strategies can be seen in action. Given the general state of heightened fear and growth of social distancing around the world, it’s more important than ever to approach social media with increased sensitivity; emphasizing compassion & humanity at every step.

B2B 69

B2B Social Media Crisis Strategy 69

Cision

JUNE 20, 2015

When you listen to conversations about your brand on social media, take note of the frequency of negative comments and the topics associated with such sentiments. However, not every pessimistic tweet or Facebook rant should be treated like a major crisis. Prepare yourself for a social media crisis.

Social Media 120

Social Media Crisis Crisis Communications Media 120