Report: Consumers say tech companies can do better on privacy and more

PR Daily

A recent FleishmanHillard report about reputation management and technology highlights the struggle to maintain consumers’ trust amid data breaches, privacy concerns on social media platforms, and increased hate speech online.

Facebook reveals plans to pivot to privacy-focused platforms

PR Daily

The watch word, says CEO Mark Zuckerberg, is privacy. In a blog post , he added that as he thought about the future of the internet, “I believe a privacy-focused communications platform will become even more important than today’s open platforms.”.

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Instagram heads off privacy concerns, most employees report burnout, and Woodward’s book interview debacle

PR Daily

Also: The perks that employees care about, Constellation’s poor communications dings stock price, wisdom from Amazon’s Kristin Graham, how to talk about the economy, and more. Here are today’s top stories: Instagram preempts privacy questions on new messaging feature.

When A Privacy Breach Is A PR Crisis: How To Avoid It

ImPRessions - Crenshaw Communications

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms.

Addressing media inquiries when an employee has coronavirus

PR Daily

Messages to clients, customers and employees should be clear and concise, showing you are in control and staying abreast of the hourly updates from health and government officials. Messaging should demonstrate compassion for hardships that clients and employees are facing.

Facebook launches ‘Privacy Checkup,’ most agencies offer social media services, and Starbucks closes 2,000 stores in China

PR Daily

Here are today’s top stories: Facebook launches privacy tool. The social media platform is prompting almost 2 billion members worldwide to review their privacy and data-sharing settings in a feature called “ Privacy Checkup ” and its “ Off-Facebook Activity ” tool.

Apple takes swipe at Google and others with privacy-themed billboard

PR Daily

Apple hopes that its strong stance on privacy can help preserve its brand reputation and strong customer bond. RELATED: Create a culture that inspires fearless employee innovation every day. ]. The sign sends viewers to a URL where Apple elaborates on its privacy bona fides.

Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

PR Daily

Good morning, communicators: Agency Berlin Cameron launched an effort to help small business owners struggling to stay afloat during the current crisis. How can you share your skills and expertise to help those struggling with their crisis responses? CRISIS LEADERSHIP BOARD.

Brand managers gird for Calif. privacy act, Blizzard backtracks after criticism, and women-led organizations earn more

PR Daily

Good morning, PR pros: The California Consumer Privacy Act will take effect Jan. Communicators will have to become more savvy about data collection in light of privacy concerns and restrictions to provide consumers with valuable content and offerings.

Employees demand inclusive, safe workplace with #GoogleWalkout

PR Daily

On Thursday, thousands of Google employees plan to walk out of company offices around the world to protest “ a workplace that doesn’t work for everyone.”. FREE GUIDE: 3 things you (probably) didn't know about crisis communications ].

Muddling through the COVID-19 crisis: celebrating human spirit and ingenuity

Stephen Waddington

I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? It followed support from the Treasury for large employees a week ago. Privacy concerns have evaporated.

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Analyzing First Responders In Crisis PR

ImPRessions - Crenshaw Communications

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. It plans to close 8000 stores on May 29 for a half-day of employee education around racial bias.

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What You Don’t Know About Malaysia Airlines and How They’ve Handled the Crisis of Flight MH370

Melissa Agnes

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. The Act applies to Malaysia Airlines and they so state in their privacy policy. Better understanding the crisis of flight MH370. Case Studies Online Privacy Laws and Regulations

What to Do When Your Internal Communications Goes External

PRSay

Today, the danger is not just that employees can forward materials to external audiences with a simple keystroke. The better you treat your employees, and the more they feel invested in your company or organization, the less likely they will act to hurt it.

Networks highlight Black-owned businesses for #BlackOutDay2020, TikTok promises to leave Hong Kong, and OKCupid opens pronouns feature to all

PR Daily

Also: Microsoft shares employee insights in a ‘Disability in the Workplace’ series, Instagram is gaining marketing budgets, Harvard and Princeton prepare for fall, and more. CRISIS LEADERSHIP BOARD.

Nintendo responds questionably in firing crisis

PR Daily

On its surface, this story exemplifies straightforward crisis management: Nintendo fires spokeswoman Alison Rapp because she reportedly had another job—moonlighting is against Nintendo’s corporate policy. RELATED: Keep your cool in a crisis with these 13 tips.

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Twitter apologizes for misusing data, Dick’s Sporting Goods mulls ditching all guns, and why employers must support mental health

PR Daily

Also: Many consumers think social media has too much sway on news, WeWork to lay off 500 employees, insights on ‘snackable’ content from Amazon, and more. Why it matters: As privacy and security concerns loom large, take extreme care when handling consumers’ data.

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Earned media best for driving purchases, consumers sour on social media, and IBM battles an age-bias lawsuit

PR Daily

The company hires 50,000 employees each year.”. Related reading: How to build a culture that caters to employees’ strengths. 4 ways to create an exceptional employee experience. 10 key questions for gauging employee satisfaction.

Why 2020 will be a year of ‘actionable social purpose’

PR Daily

Social good drives business and attracts employees. Time magazine named 16-year-old climate crisis activist Greta Thunberg its Person of the Year. Data privacy regulations intensifies. Employees and consumers are aligned in their demands: Keep our data safe.

Google, Microsoft and Verizon challenge Zoom, retail sales decline to new low, and PlayStation launches ‘Play at Home’ campaign

PR Daily

Meanwhile, Zoom has turned to security consultants and privacy experts to fix its security issues and fix its image following a slew of negative headlines and “Zoombombing.”. VIRTUAL EVENT: Keep employees informed, engaged and inspired ]. CRISIS LEADERSHIP BOARD.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. Our notions of privacy and confidentiality will be challenged.

A Crisis Comms Family Affair – A Lesson in PR Emergency Preparedness

The Hoffman Agency

While they proved to know more about PR than we expected, we decided to give them an inside look at our world, by putting them through a crisis communications activity. Fellow Hoffman employees Nicolas Vavuris, Sarah Collins, Caitlin Kruell and Mikaela Farasyn.

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty.

Physician Internet Defamation: How Doctors Can Deal with False Reviews and Protect Their Reputation

Melissa Agnes

Gibson, i nternet defamation attorney at Vorys who works closely with Agnes + Day’s Crisis Intelligence Team. The reality is that most anyone with a computer can cause very serious damage to your reputation: upset customers, ex-employees, ex-business partners, ex-spouses and more.

Stuck in the middle

PRSay

If our employees aren’t sold on our brand promise, how can they deliver it to customers and guests? Employee communications practitioners, by their very definition, have a focused audience. This is where employee communications professionals can get stuck in the middle.

New Fronts in Crisis Management

Flatiron Communications

Not too long ago, positive change inevitably occurred following an embarrassing news report of a company behaving badly, e.g., shafting its employees out of their justly earned wages. A string of bad stories in and of itself literally defined a crisis.

Why Boeing’s Reputation Radar Failed

ImPRessions - Crenshaw Communications

Boeing’s PR crisis deepened this week as a fuller picture emerged of its handling of serious problems surrounding the 737 Max. It’s not unusual that Boeing CEO Muilenberg viewed his crisis in the context of his short-term responsibility to employees and shareholders.

7 Lessons Every Marketer Can Learn From The CrossFit Instagram Crisis

MaccaPR

and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. When the inevitable social media backlash erupted, the CrossFit gym owner compounded the crisis by posting a profanity-laden response that called criticism by outraged women “b t,” “delusional and ignorant” and “feeble minded garbage.” The first rule for any online crisis ?

Google co-founders step down, Riot Games pays $10M in harassment suit, and most consumers distrust organizations’ data use

PR Daily

Also: Coalition issues a privacy framework, TikTok faces lawsuit over data collection, tips for mining great stories within your organization, and more. — Privacy for America (@privacy4america) December 3, 2019.

Facebook, Amazon under a cloud of criticism over latest data leak

PR Daily

The company has tried op-eds from leaders Mark Zuckerberg and Sheryl Sandberg, blog posts and social media messages, a couple of media apology tours and, most recently, a high-profile call for privacy and regulation. Crisis Communications Amazon Facebook

Goldman Sachs issues diversity challenge, 23andMe lays off 100, and Sonos chief apologizes after backlash

PR Daily

23andMe lays off 100 employees. However, consumers’ growing privacy concerns probably contributed to the market decline. She acknowledges that “privacy is top of mind” both for consumers and her executive team.

Away blames CEO’s departure on ‘Twitter mob,’ Yamaha warns against ‘playing Ghosn,’ and Instagram cracks down on photoshopped images

PR Daily

Following an article in The Verge published in December that detailed former Away employees’ toxic workforce claims, the company’s co-founder and chief executive, Steph Korey, announced she would step down. privacy laws, including California’s Privacy Act.

Popeyes’ chicken sandwich gooses profits, Google’s HR exec steps aside, and Tyson lays off 500

PR Daily

The company’s vice president of people operations, Eileen Naughton, is stepping down from that role after four years and in the wake of several employee crises. It’s especially important to work with employees leading up to and during times of change, such as executive departures.

Pepsi’s new catchphrase, TikTok’s transparency report, and the best times to post on social media

PR Daily

Also: Amazon employees lash out at company policy restricting climate change protests, secrets to making a splash with Facebook videos, PR pros and lunchtime, and more. Amazon employees clash with company over climate change protests.

9 PR blunders of 2018

PR Daily

Here are the more memorable examples: [FREE GUIDE: 3 helpful tips for your crisis comms prep ]. Things got so bad that TechRepublic published a Facebook data privacy scandal cheat sheet. The crisis at UMD is a perfect example of why PR is so important,” Rick says.

Facing antitrust action, Big Tech taps into consumers’ allegiance

PR Daily

New scrutiny has come to the tech industry after widespread backlash following the Cambridge Analytica crisis for Facebook and questions for Google about how it treats workers. RELATED: Boost your employee communications, PR and social media prowess at Microsoft HQ ].

Barbie grows more inclusive, Zuckerberg says Facebook needn’t be liked, and Popeyes Chicken debuts clothing line

PR Daily

The growth stands despite consumers’ growing privacy concerns as well as criticism over the way Facebook continues to allow political ads on its platform. Consider that as you map out your corporate social responsibility strategies for the year and update your crisis response plans.

Brands donate to frontline workers, Yelp pauses GoFundMe effort after backlash, and Ralph Lauren to make 250k masks

PR Daily

Krispy Kreme is giving health care employees a free dozen doughnuts each Monday through May 11: Hey healthcare pros! Inspired by the generosity of our partners (employees), we are offering all front-line responders a free tall brewed coffee at participating stores in the US.

Richard Edelman on trust in 2020: ‘Make it happen’

PR Daily

As an example of the real-world implications of this loss of trust, Edelman points to the tech sector, which he says has lost its place as the most trusted industry, in part due to job losses to automation, privacy concerns and the actions (or lack thereof) of certain social platforms.

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How and why you should be measuring reputation in 2020

PR Daily

This year, you’re probably wondering how you can renew your reputation, or how establishing your purpose can help you avoid social and moral disengagement with your customers and employees. Crisis Communications Executive Communication Measurement PR Industry Research Storytelling