The Hoyt Organization

APRIL 17, 2024

To keep track of customer sentiments, rankings, and keywords PR professionals use several tools at a go, which can be tasking. Imagine having a tool that monitors the web and delivers free business news and information to you. It can also help you create customized services to meet their needs and challenges.

Google 82

Google Publicity Customer Service Web 82

Agility PR Solutions

MARCH 30, 2023

As helpful as it’s been with internal workflow like task automation, B2B companies (and B2C, for that matter) continue to struggle with using AI as a customer service tool—but with business buyers’ expectations now sky-high for seamless experiences, new research from market intelligence firm IDC asserts that getting the adoption of artificial intelligence (..)

Enterprise 78

Enterprise B2B B2C Customer Service 78

Stephen Waddington

SEPTEMBER 5, 2018

A new Forrester report explores the application of social media listening tools and characterises the market. It’s a nascent market but one that has grown sufficiently large to attract the attention of enterprise analyst and research company Forrester. But organisations aren’t yet using social intelligence as a strategic tool.

Web 68

Web Social Media Tools Enterprise 68

Cision

MAY 30, 2017

At every turn, Le Pain Quotidien nearly begged customers to let the company know everything about their visit. Some of those complaints were about things the company hadn’t considered. All companies should at a minimum be using a combination of Google alerts and simple social media listening software.

Software 328

Software Customer Service Google Small Business 328

Agility PR Solutions

JUNE 14, 2021

Many companies are already taking advantage of AI and automation. These tools streamline workflows, resulting in greater efficiency. AI chatbots, for example, are helping with customer service. AI recruiting tools help with talent management. A company looking for writers can use […].

Customer Service 91

Customer Service Marketing Tools Examples 91

Onclusive

APRIL 5, 2018

Thankfully, there are companies who are devoted to sharing the user experience of software services such as G2 Crowd, the Yelp of business solutions. With more than 380,000 user reviews, communications and marketing professionals can check out a product before contacting the software company. How much does it cost?

Software 199

Software Analytics Customer Service Comparison 199

Sword and the Script

JANUARY 7, 2020

A few months back, Agility PR Solutions announced it updated its media monitoring tool. As I noted then, the company indicated the new release focused on improving the workflow, search and sharing abilities in the platform. The company reached out to me and offered me complimentary access in exchange for an independent product review.

Tools 83

Tools Comparison Media System 83

5W PR

JULY 19, 2023

Once the company has a clear brand identity, it needs to communicate it consistently across all marketing channels. Influencer marketing Influencer marketing has become a powerful tool for attracting attention in the apparel industry. Customer service Exceptional customer service is a powerful marketing tool.

Apparel 78

Apparel Industry Customer Service Pinterest 78

ImPRessions - Crenshaw Communications

SEPTEMBER 25, 2018

In certain cases, high-profile companies take it for granted that employees are corporate cheerleaders, or they may leave the responsibility for employee engagement to HR. Here are some additional reasons for a company of any size to raise its employee comms game. Internal comms drives good customer service.

Internal 136

Internal International Communications Employee 136

Onclusive

NOVEMBER 8, 2023

Feel free to start a free trial to get an understanding of the tool. Corporate Communications As companies grow, corporate communications become more important. Companies often hire specialized agencies on a project basis to assist with specific repositioning or market research.

Training 195

Training Media Training Reputation Crisis Communications 195

5W PR

APRIL 18, 2022

While some form of word-of-mouth marketing has always been around, in the last couple of decades, thanks to the rise of various tools, technologies, and platforms, it’s become a lot more sophisticated. Many companies have realized the power of social media and digital PR reviews to impact their reputation and bottom lines.

Strategy 88

Strategy Marketing Reputation Survey 88

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

PRSay

OCTOBER 28, 2022

Cookie Cart allows Twin Cities teens to develop the foundational skills and tools they need to succeed in their educations and careers. Its programs combine hands-on work experiences, classroom-work-readiness curricula, customer service education, leadership training and financial literacy classes.

Conference 166

Conference Nonprofit Education Newspapers 166

Newsfile

FEBRUARY 28, 2024

Our clients’ experiences paint the clearest picture of the unmatched service and innovative solutions we provide. As always, your company is fast and efficient. At Newsfile, we strive to provide easy and efficient service. Grant Bond from Austin Gold Corp. and Pieter Bakker from Vatic Ventures Corp.

Energy 59

Energy Customer Service Tools Corporate 59

Cision

OCTOBER 25, 2016

Inevitably many companies choose a platform that offers monitoring (such as Cision’s new Communication Cloud™ ) to handle their social media. What I want to do in this piece is share how companies use social media monitoring. Customer Service (Social Care). Sentiment Analysis.

Social Media 120

Social Media How To Media Customer Service 120

5W PR

MAY 23, 2022

Traditional methods of engaging the customer may not work in this day and age, and new tools are constantly being developed to help marketers achieve their goals. One of the newer tools is the use of conversational marketing. Not using a chatbot can put a company at a serious disadvantage when it comes to competition.

Marketing 88

Marketing Guidelines Customer Service Technology 88

Communications Conversations

DECEMBER 2, 2021

The tools have evolved to better support selling via social on channels like Instagram and TikTok. However, this big swing toward using social media to sell and drive leads isn’t typically the most effective use of social media tools. But, it’s the the best use of the tools. Serving as a customer service channel.

Strategy 106

Strategy B2C B2B Resources 106

Solo PR Pro

OCTOBER 9, 2017

As a Solo PR pro, you may not have thought much about your company culture. After all, in many ways as the founder and/or sole member of your company, you are the culture. WhatIs.com defines company culture as “the pervasive values, beliefs, and attitudes that characterize a company and guide its practices.”

Company 41

Company Measurement Employee Customer Service 41

Sword and the Script

FEBRUARY 11, 2017

As such, podcasts are an old tool with a new twist. The company says it’s 150 million users conducted two billion searches per month and have published 75 billion pins. I have used Livefyre as the commenting platform on this blog for a long time – and have been very impressed with the company’s community and customer service.

Tools 60

Tools Pinterest Marketing Media 60

5W PR

JUNE 7, 2021

As a communication tool , instant messaging can achieve goals in an effective way. Customer service. Instant messaging apps are ideal for customer service. If it’s a beauty brand, it can send potential customers texts about beauty routines. This tactic will help to build a company’s credentials.

Marketing 107

Marketing Real Estate Customer Service Mobile 107

Cision

MAY 18, 2015

The tactics and tools that we use to manage social listening are the result of how we understand that social media serves our intended purposes. We come to social with different understandings that are sometimes influenced by shiny objects rather than by an assessment of what we need and what our tools can accomplish.

Customer Service 120

Customer Service Social Media Analysis Data 120

Bianchi Biz Blog

FEBRUARY 2, 2023

Others see it as a powerful tool and are investing billions of dollars in it ( Forbes : Microsoft Confirms Its $10 Billion Investment Into ChatGPT, Changing How Microsoft Competes With Google, Apple And Other Tech Giants. This can be especially useful for companies that need to create a large amount of social media content on a regular basis.

Automotive 80

Automotive Training Customer Service Data 80

5W PR

MAY 31, 2022

No company wants to lose out on conversions and sales over something as simple as the website loading speed, especially if that business provides its customers with plenty of great solutions. That’s why companies need to improve the overall website experience for their customers, so they can generate more conversions and grow.

Banking 88

Banking Customer Service Software Data 88

Doctor Spin

APRIL 17, 2023

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. Ritz-Carlton. 2012, May 17). link] Nordstrom. 3 Nordstrom, Inc.

Strategy 52

Strategy Customer Service Airlines Hotels 52

Onclusive

AUGUST 9, 2021

Feel free to start a free trial to get an understanding of the tool. As companies grow, corporate communications become more important. Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. Corporate Communications. Internal Communications.

Training 370

Training Media Training Reputation Crisis Communications 370

Cision

SEPTEMBER 21, 2015

What I want to do in this post is to explore five ways that companies outsource or automate their social media, but are able to appropriately control their messaging as well. One company that does an exemplary job of this is Amazon. Typical social media users interact with brands for two reasons: customer service and discounts.

Social Media 120

Social Media Customer Service Media Resources 120

ImPRessions - Crenshaw Communications

MAY 1, 2018

Bylined content helps establish a B2B executive as an industry expert or brand voice, and it’s also a strong way to boost SEO for an individual or company. This typically comes in the form of expertise unique to your executive, company, or industry. Some will be service pieces that offer tips or tools.

B2B 147

B2B Leadership Customer Service eBook 147

NewsWhip

JUNE 14, 2023

Every year, they evaluate and rank the top companies worldwide by analyzing up-to-date reviews provided by real users. When I am in crisis monitoring mode, this is always my first and primary tool for gathering information and making recommendations.” – Aubrey Q.,

Leadership 78

Leadership Software Customer Service Small Business 78

ImPRessions - Crenshaw Communications

JANUARY 19, 2016

Social media has become a favorite medium for customer service complaints, but is there a way to transform such complaints into good PR for your company? Customer service and public relations are growing closer, and engaging complainers on social media — the right way — is an opportunity to turn critics into fans.

Social Media 159

Social Media Media Airlines Customer Service 159

Sword and the Script

NOVEMBER 3, 2020

Many of the media monitoring tools are the market offer podcast monitoring through a third-party partnership with the company. The new feature will allow customers to monitor brand mentions on thousands of the most popular podcasts,” according to a press release. The company is hiring in North America.

Instagram 138

Instagram Technology Resources Employee 138

Sword and the Script

JULY 30, 2019

Not any more than, a CRM database is customer service. During a cordial exchange, which sadly is rare online these days, this sentence stood out for me: “Martech is marketing’ is an acknowledgment of the necessity to have tools and skills for wielding those tools in modern marketing.”. A spreadsheet is not accounting.

Marketing 104

Marketing Comparison Enterprise Technology 104

Cision

NOVEMBER 11, 2016

Marijane Funess, a director at Crenshaw Communications for the past six years, pioneers a communications company uniquely positioned at the intersection of design and technology. Is your company prepared to deal with the growing technological marketplace needing some communications help? Simply: do they work?

Communications 253

Communications Data Local Survey 253

Stern + Associates

DECEMBER 8, 2022

In this blog post that’s mostly written by ChatGPT, we’ll explain everything you need to know about this disruptive technology and how writers can leverage the tool to connect with audiences in new and innovative ways. But what is ChatGPT, how can it benefit communications professionals, and will it replace our written craft?

Blogging 62

Blogging Technology Writing Customer Service 62

ImPRessions - Crenshaw Communications

DECEMBER 21, 2016

Good CX combines people, process and technology to understand, anticipate and consistently deliver a high-quality experience across all of a product or service brand’s touch points, from website to customer service. Everyone loves a story of customer service that goes above and beyond.

B2B 120

B2B Customer Service Software Technology 120

Cision

FEBRUARY 11, 2016

In fact, 98 percent of Fortune 500 companies rely on social media. Integrated social strategies also require integrated social tools. By investing in social listening software , you’ll be able to help all departments, including solving customer service issues, monitoring rising crises and identifying sales opportunities.

Enterprise 120

Enterprise Strategy Pinterest Customer Service 120

Sword and the Script

AUGUST 4, 2020

The phrase is intended to account for the additional ways a person or company could earn visibility on the web, including traditional news – but more importantly beyond it. This created demand for better tools to reach the originators of these potential new sources of persuasion – and to track any coverage that might follow.

Media Relations 149

Media Relations Media Print Software 149

ImPRessions - Crenshaw Communications

OCTOBER 8, 2018

Here are seven ways to maximize the power of social media as a brand visibility and lead generation tool. B2B companies can engage and attract followers through educational and entertaining content. But for business customers, the stakes are higher, and the products more expensive, so they need real answers and information.

B2B 170

B2B Social Media Media Education 170