ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

Or that Korey’s apology was inadequate. You can tell a lot about a company by how it handles customer complaints. Even more, the Away fiasco shows how brutally hard it is to maintain the CX standard that most of us have come to expect. It didn’t have to be that way. There’s a lot to sort out here.

Customer Service 156

Customer Service Employee Reputation Leadership 156

Reputation Specialist Michael Toebe

FEBRUARY 2, 2022

ABC News has suspended Goldberg, maybe mostly for putting her bosses in a difficult position. Goldberg’s apologies came first on Twitter and later on the show. Not every ‘apology’ includes this type of response. Whether Goldberg’s apology will be accepted by critics, and forgiveness will be granted, is another question.

Communications 52

Communications Television Groups Corporate 52

Melissa Agnes

DECEMBER 2, 2014

We know about survival kits, evacuation plans and the like. They have bosses who make demands. As an emergency public information officer, I used to become frustrated by people who would choose to ignore the warnings our office would give out regarding hurricanes and other hazardous weather. ” My moment of clarity.

Communications 267

Communications Automotive Crisis System 267

Reputation Specialist Michael Toebe

MARCH 16, 2022

Livid’ Norah O’Donnell Demanded Loyalty Pledge From Executives Begrudgingly’ Received It In Wake Of ‘Toxic’ Workplace Claims Imagine seeing that headline and an accompanying story about yourself, wondering how the media and public will now see and judge you and how this might affect your reputation in the industry and your job security.

Reputation 59

Reputation Construction Television Report 59

PR Job Coach

JANUARY 10, 2014

How on heaven''s green earth would anybody with an ounce of intelligence think that they could get away with creating a traffic jam on a major artery between New York and New Jersey and not get caught. Always have the boss'' back but not at the expense of your moral compass and personal integrity. Bridgegate is one such example.

Ethics 127

Ethics Government Examples Reputation 127

Ethical Voices

DECEMBER 18, 2023

I really like telling stories. I like helping B2B tech companies with really arcane technology tell stories that people care about. I didn’t understand it and at the time it was like I don’t get this and I don’t want to do it. And years later I’m like, it was fascinating. I agree with you.

Ethics 105

Ethics Data Training Agency 105

Cision

JUNE 19, 2015

That’s how long I waited in a conference room for my future boss to arrive for my second interview. “I After all, anyone who was so inconsiderate during the interview process was likely to be a real nightmare on the job – a theory that my new boss confirmed in a matter of weeks. Forty minutes. Here are five others: 1.

Insurance 120

Insurance Insurance Interviews Crisis 120

Prohibition

NOVEMBER 15, 2021

I preemptively apologize for the cursing today. More football PR is featuring on this month’s round-up, but this time it’s made the bad list sadly… This month saw Premier League bosses and Newcastle United Football Club confirmed the sale of the club to Saudi Arabia’s Public Investment Fun. Hollywood takes over Wrexham FC.

Film 62

Film B2C Facebook Retail 62

PRSay

SEPTEMBER 26, 2017

While loyalty seemed more like a scouting motto than a business practice, I signed the Code of Ethics that includes it when I joined PRSA. While many of the provisions of the code were not new to me, I learned through trial and both error and success how deeply those six stated values would impact my life as a PR professional.

Ethics 110

Ethics Financial Agency LinkedIn 110

ReimaginePR

MAY 23, 2015

Hydro fired the man , who has since issued a contrite apology which Hunt has accepted. When she complained, she was asked to apologize to the Institution. The instituion finally did apologize – after five months. Ask any female reporter and they will tell you they’ve had to put up with leers and jeers since forever.

Report 120

Report System Leadership Crisis 120

ReimaginePR

MAY 23, 2015

Hydro fired the man , who has since issued a contrite apology which Hunt has accepted. When she complained, she was asked to apologize to the Institution. The instituion finally did apologize – after five months. Ask any female reporter and they will tell you they’ve had to put up with leers and jeers since forever.

Report 120

Report System Leadership Crisis 120

Waxing UnLyrical

JANUARY 12, 2015

How Do You Start Over After Building a Successful Blog? Why: How does one start from scratch after building a successful blog and community? Why: How does one start from scratch after building a successful blog and community? How to Apologize Like a Boss. Image: mario via Flickr, CC 2.0.

Customer Service 40

Customer Service Web Community LinkedIn 40

Sword and the Script

AUGUST 29, 2017

Where and How B2B Marketing Generates Leads it Likes [Study]. Sources respondents cited included thought leadership pieces passed along by people they “know and respect” (84%), a boss (68%), or from a source to which they’ve already opted-in to received (67%). Thought leadership builds trust.

Leadership 65

Leadership B2B Study Marketing 65

Waxing UnLyrical

AUGUST 26, 2013

How to Apologize Like a Boss. Why: In this guest post for WUL, Kelly Gregorio offers some great tips on delivering a flawless apology that will resolve conflicts and keep things moving forward. How do you keep your business moving forward? Wouldn''t you like to be in her kitchen? Life is good, right?

Wikipedia 72

Wikipedia Resources Content Marketing LinkedIn 72

Melissa Agnes

DECEMBER 2, 2014

We know about survival kits, evacuation plans and the like. They have bosses who make demands. As an emergency public information officer, I used to become frustrated by people who would choose to ignore the warnings our office would give out regarding hurricanes and other hazardous weather. ” My moment of clarity.

Communications 100

Communications Automotive Crisis Crisis Management 100

Prohibition

MAY 15, 2020

Some have taken place due to campaigns by PR and marketing teams not quite hitting the right notes and turning out very differently to how they originally planned. We’re just about halfway through 2020 and already a selection of PR crises have occurred. Let’s take a look at the top 11 crises of 2020 so far. pic.twitter.com/NAuoISgaGq.

Crisis 71

Crisis Government Social Media Reputation 71

Prohibition

MAY 15, 2020

Some have taken place due to campaigns by PR and marketing teams not quite hitting the right notes and turning out very differently to how they originally planned. We’re just about halfway through 2020 and already a selection of PR crises have occurred. Let’s take a look at the top 11 crises of 2020 so far. pic.twitter.com/NAuoISgaGq.

Crisis 62

Crisis Government Social Media Reputation 62

Solo PR Pro

APRIL 25, 2017

I once had a client tell me that she didn’t like the word “that” and request that I always use the word “which” instead. The husband followed up with me to apologize. At one point in the meeting, a fellow twenty-something, who happened to be on the client side, went on a tirade about how bad donuts are for your health.

Meeting 40

Meeting Television Education Interviews 40

MaccaPR

NOVEMBER 19, 2014

Eight years ago, Unilever’s Dove brand began exploring how its female consumers perceived beauty by using real women—of all shapes, sizes and backgrounds—as the faces of its marketing campaign from agency Ogilvy & Mather Brazil. Source: Adverblog ). If you haven’t had the chance, take a quick look at the video for yourself.

Storytelling 75

Storytelling Consumer Pharmaceuticals Agency 75

Communications Conversations

JUNE 5, 2015

So, I thought I’d ask some of my friends, who are parents, how they manage it all. How do they manage a full-time career as a PR pro AND manage life as a parent. 10 years ago, I became a parent. An event that forever altered the course of my life. Not just my personal life–my professional life, too. Longer hours.

How To 60

How To Meeting Local Google 60

Waxing UnLyrical

JANUARY 7, 2011

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali How To Kill Relationships With A Slap In The Face January 7th, 2011 Tweet Tell me when Last April, I was approached to speak at a PR conference targeted to health care professionals by a former vendor.

How To 83

How To Facebook Twitter Conference 83

Where the Fishermen Ain't

APRIL 4, 2016

The triggering event for this latest sustained wave of negativism ( and we have seen a few ) started when noted bitcoin developer Mike Hearn gave his rage-quit to The New York Times as an exclusive , rather than just posting it to Medium like it seems everyone else is supposed to do these days. or, perhaps channeling Jeff Bezos , simply “?”.

Software 20

Software Technology Community Trends 20

Where the Fishermen Ain't

APRIL 4, 2016

The triggering event for this latest sustained wave of negativism ( and we have seen a few ) started when noted bitcoin developer Mike Hearn gave his rage-quit to The New York Times as an exclusive , rather than just posting it to Medium like it seems everyone else is supposed to do these days. or, perhaps channeling Jeff Bezos , simply “?”.

Software 20

Software Technology Community Trends 20

Mindful Marketing

JANUARY 29, 2023

If a significant number of 18-to-22-year-old college students feel uninhibited in using ChatGPT to cheat, imagine how many other people may eventually turn to AI to recommend covert misconduct. When such immoral requests are made, how will ChatGPT handle them? Most individuals self-monitor their morality and avoid such egregious acts.

Ethics 98

Ethics Guidelines Fashion Transportation 98

Ethical Voices

JANUARY 22, 2024

He discusses a number of important ethics issues, including: What to do when your client asks you to besmirch the competition How to effectively and ethically build trust What to do when employees, clients and partners break your trust Why don’t you tell us a little bit more about yourself and your career? That was a deal breaker.

Ethics 77

Ethics How To Training Employee 77

Bad Pitch Blog

DECEMBER 29, 2009

It''s not whether or not you''ll make a mistake, it''s how you handle the mistake that will ultimately set you apart -- for better or for worse. Single out any dark days when you got THAT call or email from the client or your boss wondering WTF? You have like eight hours until the last work day of the decade ends. Delete them.

Resources 54

Resources Pitching Twitter Blogging 54

PR Conversations

JULY 5, 2017

PR manager shows organizations how to leverage web networks for business development purposes. In some cases PR executive is expected to educate his/her boss on the importance of visibility and make sure he/she is willing to collaborate with media. What they frequently don’t know is what exactly I do every day. Copywriting.

Infographics 63

Infographics Corporate Policies Reputation 63

Waxing UnLyrical

DECEMBER 2, 2010

I know that HR, like recruiters, can be the bane of the job seeker’s life (I’ve dealt with some HR professionals over the course of my career I’d be quite pleased never to hear from again). I’ve been both sides of the interview table quite a bit. It was crazy. Here they are. I hope they are helpful. Walk the talk.

Interviews 83

Interviews Creativity Twitter Facebook 83

PR Conversations

SEPTEMBER 10, 2015

I spent most of my childhood either apologizing for any mayhem he inadvertently caused or explaining his condition to gain understanding. I spent most of my childhood either apologizing for any mayhem he inadvertently caused or explaining his condition to gain understanding. PRoust Questionnaire answers from Andy Green: 1.

Film 40

Film Creativity Newspapers Internal 40

ImPRessions - Crenshaw Communications

JULY 26, 2017

It was likely a no-win situation. Of course, he was doing it to please his boss, but a better strategy might have been to challenge media skepticism – and their underlying attitudes – rather than argue facts. But a look at his missteps offers some insights to even more “traditional” PRs. Know your audience.

Chemicals 213

Chemicals Television Reputation Examples 213

ImPRessions - Crenshaw Communications

JULY 26, 2016

I once sent an email about how to handle a somewhat finicky client intended for staff to the client herself. In public relations , among other lines of work, things move fast, and rapid-fire communications is the only way to keep up. Luckily it was limited to neutral information, but I always look twice now before pressing send.).

Course 120

Course Groups System Report 120