NewsWhip

OCTOBER 28, 2022

As someone who has written hundreds of statements and managed PR crisis communications over a long career, I can imagine that dozens of people within Adidas – from legal teams, to senior execs and the CEO – would have been looming over the shoulders of the writing team as they pulled together the statement.

Crisis Communications 148

Crisis Communications Crisis Writing Social Media 148

Cision

MARCH 1, 2016

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” So we may be in “crisis” far more often than we are in crisis.

Crisis 120

Crisis Crisis Communications Journalism YouTube 120

Melissa Agnes

MARCH 18, 2014

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. did go into effect on November 15, 2013. Better understanding the crisis of flight MH370. Yet, in this digital age, their handling of this unprecedented crisis has been criticized over and over again.

Airlines 256

Airlines Crisis Privacy Case Study 256

Stephen Waddington

JUNE 6, 2020

Reputation Management was published in 2019 long before the COVID-19 crisis but it is nonetheless a timely book. Organisations focused purely on financial performance have been hit hard by the crisis. We contributed the final essay updating our book Brand Vandals in 2013, exploring the impact of social media on reputation.

Reputation 153

Reputation Financial Case Study Banking 153

Melissa Agnes

APRIL 4, 2016

Within the first 30 minutes from the time the bombs went off in the 2013 Boston Marathon Bombings, there were reported to be over 500,000 tweets with the hashtag #bostonmarathon alone. And while this reality presents a major challenge, not being able to do this means continuing to lose control of the narrative of the crisis.

Crisis 100

Crisis Crisis Management Video Conference 100

Melissa Agnes

OCTOBER 20, 2014

As Twitter has its emergency alert system , and Google offers a crisis response resource , Facebook has recently launched an emergency check-in tool, called Safety Check. Facebook launched this new tool saying that: “In times of disaster or crisis, people turn to Facebook to check on loved ones and get updates.

Facebook 242

Facebook Tools Mobile Crisis Management 242

Cision

FEBRUARY 16, 2016

As Gizmodo’s Kate Knibbs points out, Twitter isn’t in a death spiral because it’s not growing – it may just be going through a middle-age crisis. Twitter is a thing that exists in more or less the same state as most people know it. As with most middle-age crises, something has to change.

Twitter 120

Twitter Crisis Financial Insurance 120

Sword and the Script

JANUARY 21, 2017

1) Communication Metrics: Disruption or True Crisis . In a piece for Ragan’s PR Daily – 3 ways media metrics can help you handle PR crises – she draws a distinction between “a snarky comment” and bona fide media crisis that “threaten to compromise an organization’s credibility.”. What is Agile Marketing Again?

Social Media 60

Social Media Crisis Marketing Media 60

Journalistics

FEBRUARY 25, 2013

In this post, I’ll share what I believe to be the two most effective media relations tactics for 2013 (hint: it’s all about inbound and real-time). Before I get to the two most effective media relations tactics for 2013, let’s agree that the smile and dial approach doesn’t work anymore. What do you think?

Media Relations 52

Media Relations Media Pitching Writing 52

ImPRessions - Crenshaw Communications

JUNE 5, 2018

Then there are the real-time marketing coups, like when Tide and Oreo took advantage of the 2013 Super Bowl blackout with witty ads; or Snickers sent its product to the Top Gear host who had been suspended for having a meltdown on set. Reactive PR is no longer solely the purview of crisis management.

Brand 160

Brand Branding Viral Crisis Management 160

ImPRessions - Crenshaw Communications

DECEMBER 29, 2019

They may be about the brand that punches above its weight, one that makes a comeback against the odds, or even the crisis that didn’t happen. Her handling of the situation was right from the crisis management playbook. But what about the successes? Those are harder to assess. Here are my nominations for the PR Winners of 2019.

Crisis Management 218

Crisis Management Insurance Insurance Crisis 218

Agility PR Solutions

JANUARY 7, 2020

That’s the allegation being made by the International Journal of Environmental Research and Public Health (IJERPH) after it completed an analysis of internal documents from two different Coke ad campaigns promoted in 2013 and 2016. According to the […].

Marketing 117

Marketing Analysis Journalism Internal 117

PRSay

MARCH 8, 2021

In a 2013 survey conducted by Weber Shandwick, Powell Tate and KRC Research, 70 percent of Americans said that they believe incivility has reached crisis proportion and 81 percent think that incivility is leading to violence. The state of our civil public discourse in America has taken a turn for the worse in recent years.

Ethics 157

Ethics Policies Groups Survey 157

ImPRessions - Crenshaw Communications

DECEMBER 31, 2019

They may be about the brand that punches above its weight, one that makes a comeback against the odds, or even the crisis that didn’t happen. Her handling of the situation was right from the crisis management playbook. But what about the successes? Those are harder to assess. Here are my nominations for the PR Winners of 2019.

Crisis Management 156

Crisis Management Insurance Insurance Crisis 156

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4). Here are a few ways to do this: 1.

Crisis Communications 40

Crisis Communications Social Media Crisis Communications 40

prTini

JUNE 24, 2016

The attacks on Paris and in Orlando quickly became a social crisis. We wanted to be sensitive to the crisis happening around us, and we needed to act fast—but at time of the Paris attacks, there was no formal protocol or process in place. Geben’s (New) Social Crisis Protocol. The Need to Mobilize Quickly.

Crisis 37

Crisis Mobile Social Media Comparison 37

The Stalwart Blog

MARCH 7, 2016

They shared that there was an alleged brake recall on the 2013 and 2014 F-150 models. Last Friday I received a call from a family member who saw a story on the news pertaining to Ford Motor Company. We own an F-150 within that range and ironically, my husband has been commenting on the brakes for a few weeks now.

Crisis 60

Crisis How To Automotive Government 60

ImPRessions - Crenshaw Communications

JUNE 12, 2018

Dan Edelman (1920-2013) brought products to the public’s attention in a way that was new at the time – by getting their stories in newspapers and on television. But as VP of public affairs, he fashioned a unique response to mounting criticism of Mobil during the energy crisis. Some things never change.

Corporate 178

Corporate Mobile Energy Public Affairs 178

Cision

SEPTEMBER 30, 2015

In 2013, a KMPG survey of the top 100 largest businesses in 41 different countries found that 71 percent of these companies report on their CSR performance and more than half include CSR in their annual financial reports. Prepare in advance for crisis. Governments and stock exchanges are even requiring CSR reporting.

Media Relations 120

Media Relations Trends Media Corporate 120

Melissa Agnes

OCTOBER 20, 2014

As Twitter has its emergency alert system , and Google offers a crisis response resource , Facebook has recently launched an emergency check-in tool, called Safety Check. Facebook launched this new tool saying that: “In times of disaster or crisis, people turn to Facebook to check on loved ones and get updates.

Facebook 100

Facebook Tools Mobile Crisis Management 100

Mark My Words

MARCH 10, 2021

The monarchy, headed by Queen Elizabeth, will try to ride out the turmoil and then quietly reform – as it did in the abdication crisis in 1936 when Edward VIII gave up his throne for American divorcee Wallis Simpson, or in the public anger following the death of Harry’s mother Princess Diana in 1997. Mantel wrote in a 2013 essay.

Crisis 60

Crisis Interviews System Survey 60

MaccaPR

JULY 16, 2014

We thought the time was right to re-visit a post we originally published last March – inspired by a LinkedIn-inspired crisis, but still offering powerful lessons for any marketer determined to leverage LinkedIn as a social channel. Yet we continue to see businesspeople misusing and abusing LinkedIn protocols.

LinkedIn 67

LinkedIn Crisis Viral Banking 67

Critical Mention

AUGUST 7, 2020

Padhye joined Critical Mention in 2013 as Senior Network/Systems Engineer. NEW YORK — Critical Mention, the leading earned media platform, has announced the promotion of Vishal Padhye to Chief Technology Officer.

Technology 125

Technology Television Analytics Radio 125

Critical Mention

JUNE 29, 2018

Just a couple of months ago, a PR crisis came out of nowhere. Suddenly Tide found itself in the middle of an unexpected PR crisis that it didn’t cause. Takeaway: Not preparing a statement and robust PR strategy before responding to a crisis can lead to serious consequences. To eat or not to eat? Hint: Definitely do NOT eat).

Crisis 68

Crisis Customer Service Financial Video 68

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

A sudden crisis can be an externally driven event that is entirely unpredictable, like the death of a chief executive or an accident by a business partner. Or a crisis can strike closer to home; it can be a rogue employee action or supplier lapse in a single region that affects an entire brand, like the Chipotle E.

Reputation 130

Reputation Viral Employee Customer Service 130

Stephen Waddington

SEPTEMBER 29, 2021

But as we’ve seen during the COVID-19 pandemic, professional communications can help support crisis, innovation, change, productivity, and life itself. Even during a crisis response work needs to be planned and scheduled. The print edition went monthly in 2013, and bi-monthly in 2016. Why is PRWeek bi-monthly? The Wadds Inc.

Industry 153

Industry Publicity Agency Community 153

Cision

JUNE 8, 2016

In 2013, Kings of Leon didn’t get to play opening night, and last year was a muddy mess. If there’s one overlying lesson to be learned from this year’s festival, a detailed crisis communication plan that leverages real-time tactics is necessary for any event taking place outdoors. Will your brand melt in the rain or stand the storm?

Local 120

Local Reddit Crisis Communications Crisis 120

Cision

JUNE 15, 2017

Yvonne Lorie, the founder of ReFresh PR and a recipient of the 2013 HPRA Premio PR Achievement Award, has been elected president of the Hispanic Public Relations Association (HPRA) national board for 2017. This is something PR practitioners know well through crisis communications but truly applies to all areas of public relations.

Automotive 245

Automotive Resources Strategy Consumer 245

Bianchi Biz Blog

FEBRUARY 7, 2022

From that point on, the AN editorial team was flung into full-blown crisis reporting mode, often covering breaking news at all hours of the day. I started working as a full-time journalist in 2013 when I was hired to be the editorial associate at a luxury lifestyle magazine in Detroit after interning for a few months.

Automotive 90

Automotive Meeting Report Policies 90

Cision

MARCH 24, 2016

With strong influencer relationships, your brand can call on its allies to come to its defense in times of crisis or to mobilize its audience when an opportunity arises. In 2013, Oreo did this with their famous Super Bowl tweet. So how can you take charge and own the conversation in real time? You need to have influencers on your side.

Brand 120

Brand Branding Viral Trends 120

PR Conversations

OCTOBER 4, 2018

For instance, in their book, Strategic public relations leadership, Gregory and Willis (2013) state: Promotion is often based on personal credibility and senior managers’ confidence that a contribution can be made at a higher level. Career ambitions are expressed predominantly through this lens. Strategically valued function.

Communications 54

Communications Crisis Management Crisis Communications Conference 54

PRSay

DECEMBER 19, 2018

Perhaps viewing these articles as antidotes to 2018’s myriad of crisis stories, members enjoyed reading about brands persevering during challenging times. It was a crisis moment turned brilliant marketing move; AdAge reported that Crock-Pot’s sales increased by $300,892 in the month following the episode’s airing.

Trends 95

Trends Crisis Corporate Leadership 95

Onclusive

MAY 18, 2017

We all watch along uncomfortably when large companies handle crises poorly, which is exactly why crisis communications and reputation management are so important for companies of all sizes. Here’s an example of content from 2013 and 2014 that still drives traffic to our site and garners engagement: PR’s Bottom Line.

Advertising 150

Advertising Advertising Data LinkedIn 150

Cision

JUNE 10, 2016

According to a 2013 study by ThinkGoogle , the average consumer consults 12 sources before making a purchasing decision. Whether selling a product or service or controlling a potential crisis, more information and transparency is key.

How To 120

How To Marketing YouTube Study 120

Landis PR

MARCH 7, 2022

From that point on, the AN editorial team was flung into full-blown crisis reporting mode, often covering breaking news at all hours of the day. I started working as a full-time journalist in 2013 when I was hired to be the editorial associate at a luxury lifestyle magazine in Detroit after interning for a few months.

Automotive 52

Automotive Meeting Policies Media 52

Sword and the Script

DECEMBER 29, 2015

Several high-profile crisis PR cases this year demonstrated why corporations tend to favor fiction over reality when it comes to spokespeople. Avoid the Noid: A Mascot that Became a PR Crisis Case Study. Prevent a PR crisis with a single tweet. The classics as a source. Here’s one such case. Content marketing is PR.

Content Marketing 60

Content Marketing Reddit Crisis Case Study 60

Melissa Agnes

APRIL 16, 2014

Gibson, i nternet defamation attorney at Vorys who works closely with Agnes + Day’s Crisis Intelligence Team. According to Software Advice ‘s 2013 survey of more than 4,500 U.S. By Whitney C. Last month’s post discussed the damage that can be caused by false reviews online.

Reputation 199

Reputation Privacy Software Insurance 199