Waxing UnLyrical

DECEMBER 20, 2012

Now you have a bulletin board that anyone can see, and come and ask questions on, so it is a simple and free customer service platform. How To Grow Your Facebook Community is a post from: Waxing UnLyrical. Twitter Google+ LinkedIn How To Grow Your Facebook Community. The Page will show up in Google search results.

Community 93

Community Facebook How To Web 93

Sword and the Script

AUGUST 4, 2020

The phrase is intended to account for the additional ways a person or company could earn visibility on the web, including traditional news – but more importantly beyond it. The company cites ease-of-use, filtering tools and a focus on customer service as distinguishing qualities.

Media Relations 149

Media Relations Media Print Software 149

Waxing UnLyrical

MAY 2, 2013

I’ve been a web marketer for a long, long time. Having built my first web site ( DVD Verdict ) in April 1999 and managed one of the larger SEO teams in the country from 2006 to 2009, it’s safe to say I’ve seen many changes in web marketing over time. No matter how great the copywriting? Guest post by Sean McGinnis.

Blogging 111

Blogging SEO Web Google 111

Cision

DECEMBER 2, 2015

By crawling competitors’ channels, brands can not only learn how to apply successful tactics to their own strategies, but also capitalize on competitors’ weaknesses and reel in prospective customers. Want more tips on how to stay ahead of the competition? Quality customer service is appreciated and talked about on social media.

Brand 120

Brand Branding Employee Social Media 120

Waxing UnLyrical

JANUARY 12, 2015

To help you avoid that trap, this week’s roundup features seven posts from around the web that might help you craft new beginnings for old issues, as it were. How Do You Start Over After Building a Successful Blog? Why: How does one start from scratch after building a successful blog and community?

Customer Service 40

Customer Service Web Community LinkedIn 40

ImPRessions - Crenshaw Communications

JULY 6, 2016

Any PR pro who lacks basic SEO and web analytics knowledge should seek additional training, even if it’s basic free background like Moz’s analytics tutorial. The explosion of digital and social media has made every factor of corporate reputation―from customer service to CEO behavior―relevant to brand image, and therefore to PR.

SEO 204

SEO Analytics Measurement B2B 204

Melissa Agnes

JANUARY 5, 2015

If you aren’t yet monitoring social media and the web as a whole, then you aren’t ready for anything, never mind to implement the following three must-do strategies. Do your customer service representatives understand their responsibility when it comes to issue management ?

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

David PR Group

DECEMBER 2, 2016

If so, you’re probably vulnerable because millions of people look at online reviews across multiple sites, and it should be a customer service function more than anything else. If your customers, happy or unhappy, are commenting about your business on a review site, who should be monitoring it? But wait, there’s more.

Reputation 40

Reputation Wikipedia Customer Service Engineering 40

Flack's Revenge

JANUARY 15, 2020

After firing off an angry tweet , I got to thinking (always a bad sign); and reflected on a post I wrote over ten years ago: PR Moment of Truth (the title refers to a phrase from the customer service field ). Next up: A PR truth-telling how-to guide (and no, it is not the shortest book ever written!).

Journalism 156

Journalism Ethics Customer Service Report 156

Cision

SEPTEMBER 19, 2016

Direct Messages are more dynamic than ever with read receipts, typing indicators, and web link previews. Google Hangouts and Skype are more or less extensions of traditional customer service. With Cision’s free tip sheet, you’ll learn how to: Set quantitative benchmarks based on your company and departmental goals.

Skype 120

Skype Facebook Customer Service Google 120

Rock the Status Quo

MARCH 30, 2015

” “People will be able to have personal conversations with companies – specifically, customer service representatives – and be able to make requests, ask questions and get quick responses in an ongoing thread.” It could help customers by saving them a few mouse clicks. ” Okay. Triple hmmmmm.

Facebook 100

Facebook Customer Service YouTube Crisis Management 100

Waxing UnLyrical

NOVEMBER 3, 2014

this week’s roundup features seven posts from around the web focused on business lessons learned from politics. Why: How has social media affected modern day politics? How To Start a Riot With Social Media. Customer Service, Richard Nixon, and the Silent Majority. Image: Vox Efx via Flickr, CC 2.0.

Customer Service 68

Customer Service Social Media Resources Government 68

Cision

OCTOBER 15, 2015

ET, Neal Schaffer, Jay Baer, Jeff Bullas, Mark Schaefer and Scott Stratten will convene at the “ Practice Listening: From Competitors to Customers ” webinar. Each influencer will explore how to tune into key audiences to strengthen your brand’s reputation, cultivate stronger relationships on social and prosper from past challenges.

Social Media 120

Social Media Media Employee Reputation 120

Buzzstream

JANUARY 5, 2024

Luckily, several free tools on the web help with email address verification. But it’s still incredibly effective if you know where and how to look. Ask a Company’s Site Chat Many brands incorporate customer service chats directly into their website. If you aren’t a robot, it will display the email address!

How To 83

How To LinkedIn Tools Google 83

Waxing UnLyrical

JUNE 15, 2011

Humanizing strategy” is an oxymoron in some regards, but you may be an oxymoron if you don’t understand how to humanize properly. As a cable company, Comcast is notorious for poor customer service. However, they are able to leverage a personal experience to their Twitter account by humanizing the customer service experience.

Brand 78

Brand Branding Customer Service Twitter 78

ImPRessions - Crenshaw Communications

JANUARY 5, 2017

If PR is all about content, it stands to reason that PR and SEO must work together, and that PR professionals should have more than a passing familiarity with SEO and web analytics. PR and SEO are joined. When it comes to content, quality and relevance have replaced sheer quantity as a key metric.

Trends 124

Trends SEO Leadership Print 124

PR 20/20

NOVEMBER 30, 2022

Customer service? For instance, if you have extraordinary customer service, place your success rates or customer quotes across the home page to showcase third-party validation. How many active qualified leads are in the existing pipeline? What makes our company unique in the market? Is it your culture?

Marketing 52

Marketing Technology Internal International 52

wiredPRworks

FEBRUARY 11, 2016

Do your customers see you as the company or person you think you are? Find out how to define your business and personal branding style with values and messaging that keep you – and your clients – focused. Why customer experience is more important than customer services. BRAVE BRANDING GUIDE.

Training 45

Training LinkedIn Marketing Pinterest 45

Beyond PR

JUNE 1, 2016

This means keeping on top of industry advancements and understanding how to use today’s and tomorrow’s marketing tools to ask better questions, articulate needs and expectations more effectively, and efficiently leverage the skills of your marketing team. Marketing is no longer just about inbound. We even have a former sommelier!

Marketing 40

Marketing Chemicals Analytics Data 40

5W PR

JULY 15, 2020

Today, most media kits are pitched via online newsrooms, or a web page attached to a company’s main site that features all of the company’s most relevant news and public relations information. How to get in contact, links to social channels, and the availability for interviews or consultations (if applicable).

How To 176

How To Media Guidelines Pitching 176

PR 20/20

AUGUST 22, 2017

Some of us willingly share more with strangers on the web than we would at the holiday dinner table. If complaints are coming from human resources, they’re likely unsure of how to police behavior in these uncharted waters. Customers might post a negative review. How to Rally Support for Inbound Marketing.

Marketing 87

Marketing Resources Technology Internal 87

Waxing UnLyrical

NOVEMBER 22, 2010

Maddie : Lindy and I have talked to thousands of association executives who have voiced their frustrations about the social web. better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). Here’s a Q&A. Why did you write Open Community ? Read All About It!

Community 82

Community Publicity Web Social Media 82

Waxing UnLyrical

FEBRUARY 9, 2015

What impresses me about Adam is not just his kindness and work ethic, but how committed he is to sterling customer service. That has a huge impact on PR, so if you don’t already know him, check out his blog and podcast at Customers That Stick. Kristie Aylett. She also loves ABBA, bacon, cooking, dogs, and Elvis.

Social Media 40

Social Media Media Community Web 40

Beyond PR

AUGUST 31, 2016

Anyone who caught Kristina Halvorson’s keynote at last year’s Content Marketing World or read Content Strategy for the Web knows this session is the perfect way to kick off day 1. While content strategy has always been important, more brands are waking up to how important it is. The same is true for your customers.

Content Marketing 52

Content Marketing Conference Video Analytics 52

Sword and the Script

FEBRUARY 11, 2017

If audio search isn’t enough of a new twist on an old web habit, welcome to visual search. I have used Livefyre as the commenting platform on this blog for a long time – and have been very impressed with the company’s community and customer service. Here’s how to make the switch to Disqus.

Tools 60

Tools Pinterest Marketing Media 60

Waxing UnLyrical

JANUARY 25, 2012

To me, non-experts doing things very well is one of the beauties not just of our profession, but a gift that the social Web has given to us. I can’t give their customer service a big enough shout out. Turns out the KVC adapter was faulty, as Jeff suggested when I wrote to him. Let’s recap, shall we? iFlash: $12.99.

Video 76

Video Mobile Wireless Training 76

Waxing UnLyrical

MAY 9, 2016

C4 (Conversation) Case Study: Best Buy Uses Twitter to Enhance Customer Service. C6 (Collaboration) Case Study: How to Grow Your LinkedIn Group Beyond 50k+ Members [Case Study]. Why: “One of the biggest challenge is that LinkedIn users are disengaged. ” The Link Humans case study.

Case Study 40

Case Study Study Training Small Business 40

Waxing UnLyrical

JUNE 7, 2011

Given how much discussion there is around who an influencer is, how to identify them, influencer scores, yada yada, here is the main reason I’ve become a huge fan of Traackr: With Traackr, it’s not about numbers, or how much you talk to someone on Twitter all day.

System 90

System Twitter Facebook Examples 90

PR 20/20

SEPTEMBER 19, 2017

This information used correctly (be careful not to come across creepy ) can be hugely helpful to customize outreach or even to assist your sales team with targeted pitches. Not sure how to organize and strategize on your lead generation? Download a sample vertical lead generation campaign here to see how we do it at PR 20/20.

Marketing 40

Marketing Tools Data Report 40

MaccaPR

OCTOBER 14, 2015

First and foremost, follow the ‘ write-for-web ’ guidelines as you would for a traditional blog post. If you need tips on how to create a strong image, check out this HubSpot guide or MaccaPR post on graphic tips for non-designers. Top topics included hiring , customer service and professional development tips.

LinkedIn 48

LinkedIn Content Marketing Marketing Engineering 48

Waxing UnLyrical

SEPTEMBER 28, 2010

To pick up where I left off I was all set to do a humdinger of a post about how terrible Pepco was, particularly in its use of social media. Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed.

Social Media 61

Social Media Media Crisis Energy 61

Newsfile

JANUARY 30, 2024

Finkenstadt, Josh Folk, and Lokesh Venkataswamy, Harvard Business Review, 2023 How to generate ideas in ChatGPT To generate writing ideas in ChatGPT, you can input the subject area you wish to write about and ask it to generate ideas for you. Then, based on the output, you can customize your requests from there. Eapen, Daniel J.

Trends 105

Trends YouTube Video Social Media 105

PR Fuel

NOVEMBER 13, 2018

The vast majority of the world uses the web. Think about that – right now there’s a person on every single continent, in every single country, in every single city, using the web. Your customers do as well. They like to stay in their “corners” of the web – why do you think Facebook became so popular, after all?

Customer Service 40

Customer Service Web Energy Company 40

Sword and the Script

DECEMBER 20, 2022

be the year that some SaaS vendor figures out how to manage and market B2B influencer marketing at scale. Online communities deepen connections and build relationships with customers and prospects that impact product development, customer service, and marketing strategies.”. ~ Grace Platon , Communications Strategist, Communicate Grace, LLC.

Marketing 189

Marketing Content Marketing Data Social Media 189

Stuart Bruce

SEPTEMBER 14, 2015

Web design and build is a huge growth area for PR agencies as service is increasingly combined with PR. However, you can also learn a lot about how to be a star striker, tennis ace or racing driving from reading about it. Huge expectation that digital budgets will grow over the next 12 months. Methodology.

Digital PR 60

Digital PR Training Report Social Media 60

Buzzstream

FEBRUARY 9, 2024

Event Details: What: [Brief description of the event] When: [Date and time] Where: [Venue and address] Who Should Attend: [Target audience] Registration: [Where and how to register] “[Quote from an organizer or executive explaining the significance of the event and what attendees can expect],” said [Name, Title] at [Company Name].

Examples 62

Examples Product Launch Data Report 62

Sword and the Script

OCTOBER 27, 2020

That’s a message I heard over and over again on a call earlier this month with CEO Gregory Galant and Vanessa Hannay who leads customer success for the company. The pair provided an overview of the company and a web demonstration of the product which is the basis for this PR tech briefing. Click any image for higher resolution.

Pitching 86

Pitching Media System Tools 86