Reputation Us

APRIL 12, 2023

Your Real Reputation Is On The Line Content is king, but could allowing a computer to get to know and communicate with your customers by studying what they search for and providing content individually tailored to them—written by AI—call into question the “humanness” behind your organization?

Reputation 78

Reputation Financial Training Enterprise 78

5W PR

DECEMBER 22, 2021

This does not always require a large financial investment, but it does require investing in thoughts and ideas. Businesses should consider how to adapt to keep customers loyal and to woo new customers. For this, technology, metrics , and proactive customer strategies can be extremely helpful. Show that you Care.

Customer Service 88

Customer Service Financial Measurement Meeting 88

ImPRessions - Crenshaw Communications

JUNE 23, 2016

The best outcomes come from good relationships with discerning editors, such as Ira Apfel of the highly respected AFP (Association for Financial Professionals) publications, with whom we have had the pleasure of working. I have a theory that every product is a perfect solution to some customer out there.

Financial 136

Financial Pitching Survey Customer Service 136

Stuart Bruce

JULY 15, 2014

Yesterday, the Financial Times published the fifth FTSE350 Boardroom Bellwether survey which revealed that almost half the boards of the UK’s largest public companies have not discussed their social media strategies in the past 12 months.

Social Media 132

Social Media Public Affairs Media Crisis Communications 132

Shift Communications

MAY 22, 2017

We see this happening in the communications and PR industry. One of the most impressive demonstrations of managing unstructured data was IBM Watson’s ability to read and interpret legal and financial regulations, then compare a company’s compliance with those regulations. @Airbnb has no rooms. breather has no offices. Uber has no cars.

Publicity 166

Publicity Analytics Data Advertising 166

Critical Mention

FEBRUARY 22, 2019

Customer service and Chatbots (15%). Passionate about all things communications, Jolie found her dream job as a copywriter with Critical Mention, where she’s continuing her passion for writing and editing. Content research & creation (15%). Buyer journey optimization (9%). CRM enhancement (11%). None (27%). Critical Mention.

Marketing 118

Marketing Data B2C Big Data 118

Reputation Us

AUGUST 18, 2016

We work within the financial sector, and it’s one of the least trusted industries out there – just look at Edelman’s Trust Barometer. That’s why a financial institute like USAA easily stands out. USAA is a bank but operates much like a credit union with its more selective group of customers – military members and their families.

Apparel 60

Apparel Strategy Customer Service Financial 60

ImPRessions - Crenshaw Communications

JANUARY 28, 2018

But blockchain is seen as “having the potential to reshape the global financial system and possibly other industries,” according to Bloomberg. In fact, the more lasting impact will be felt in the form of greater customer-service consciousness across the major industry players. appeared first on Crenshaw Communications.

Airlines 180

Airlines Reputation Journalism Crisis 180

Cision

NOVEMBER 17, 2016

But she couldn’t afford to go to college, because she was an undocumented immigrant and thus ineligible for federal financial aid. How do you envision the future of communications and investigative journalism? What advice do you have for those looking to begin a career in communications? Automated customer service.

Journalism 120

Journalism Film Fashion Report 120

Cision

JULY 27, 2017

From the vantage point of the C-Suite, we tend to assess our brand’s success based on financials. New mergers and acquisitions likely mean that your product line will expand, so ensure that your brand messaging is still on target to communicate what your business stands for. When money’s coming in, we’re happy.

Brand 231

Brand Branding Employee Data 231

Critical Mention

AUGUST 21, 2018

However, responding with a short, sympathetic reply ensures the customer feels heard and shows your company’s commitment to your customers. Whether it’s a refund, store credit or a discount on their next order, it’s all about turning a dissatisfied customer into a brand advocate. Jolie Shapiro.

Customer Service 61

Customer Service Writing Financial Local 61

PRSay

NOVEMBER 16, 2016

Dear Member, Change has become the new normal for public relations and communications professionals, and developments continue to emerge. Big data offers insights that enable customization and pose new cyber security and privacy issues. Mobile technology is transforming how businesses communicate.

Privacy 60

Privacy Ethics Mobile Big Data 60

Onclusive

JUNE 1, 2023

Before we dig into our list of ‘11 ways social listening will transform your communications strategy and performance’ first we need to answer the question: What is social listening? Once you’re armed with this information, you can craft your multi-stakeholder communications strategy accordingly.

Strategy 370

Strategy Communications Reputation Measurement 370

Prohibition

JANUARY 7, 2022

Customer incident: If you have experienced an incident where one of your customers was injured by one of your products or services, this could be considered a crisis for your business. Customers and employees alike may be killed or stranded by floodwaters, hurricane winds, or earthquakes. Financial crisis.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

Cision

NOVEMBER 20, 2015

Each delved into how social intelligence can help you listen to conversations online to benefit your brand’s customer service, marketing, product development, sales and PR initiatives. We (yes, I identify with this group), have always been a community – a communication-based group sharing stories with one another.

Media 120

Media Social Media Community Measurement 120

Sword and the Script

JUNE 3, 2020

If one primary role of a communicator is to be the conscious of the organization, then this is a good time to voice that consciousness. 1) The PR tech vendors comms pros recommend The 2020 JOTW Communications Survey identified the PR tech vendors most likely to be recommended. Here’s this month’s PR tech sum.

Product Launch 96

Product Launch Survey Banking Pharmaceuticals 96

Sword and the Script

DECEMBER 3, 2019

The company was rather muted in this earning announcement, stating it would “not be holding a conference call to review third quarter 2019 financial results.” In fact, the release points to various potential customers from across verticals such as entertainment to healthcare to the investment community. Net income landed at $2.4

Data 88

Data Enterprise Survey Instagram 88

Critical Mention

JUNE 29, 2018

Takeaway: Tide did a great job combatting the crisis by using Twitter to reply to people having “trouble” with its products, telling them to contact their doctor or local poison center and also providing the company’s customer service number. Until next time! Critical Mention. Jolie Shapiro.

Crisis 68

Crisis Customer Service Video Financial 68

Prohibition

JANUARY 14, 2022

Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc. Having someone from legal, customer service, communications, and public relations on the team ensures that all bases are covered. The-house PR person or head of communications.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Critical Mention

JULY 20, 2018

A less obvious way is to dig into your customer service records to see how customers have interacted with your sales and support departments in the past. If your audience doesn’t know what you’re talking about, you’ve failed at communicating, which is the hallmark of PR. Until next time! Critical Mention. Jolie Shapiro.

Writing 63

Writing Content Marketing Tools Customer Service 63

Stephen Waddington

DECEMBER 30, 2019

Vuelio named this blog the best PR and communications blog in 2019. A study called the Velvet Ghetto commissioned by the International Association of Business Communicators (IABC) first called out the gender pay gap in the PR profession in 1986. The web has overhauled organisational communication and marketing. Happy New Year.

Government 103

Government Education Print Ethics 103

Sword and the Script

MARCH 2, 2021

Muck Rack is a comprehensive all-in-one tool – and it puts customer service front and center. Why compare Propel to these two – and not any of the other new companies that are also promising? Second, I disagree with her characterization of Muck Rack. It’s a very credible competitor ( see product briefing ).

Company 151

Company Tools Technology Software 151

Beyond PR

JULY 28, 2017

From the vantage point of the C-Suite, we tend to assess our brand’s success based on financials. New mergers and acquisitions likely mean that your product line will expand, so ensure that your brand messaging is still on target to communicate what your business stands for. Nick Bell is the VP of Marketing Communications at Cision.

Employee 80

Employee Journalism Data Technology 80

Reputation Us

SEPTEMBER 7, 2016

” If your financial institution is in need to safeguard itself and its reputation from potential issues, we’d welcome your outreach: PR@LTpublicrelations.com. Boggs said it’s important for executives to discuss different crisis communications scenarios and practice executing the plan through simulations.

Crisis 60

Crisis Crisis Communications Insurance Insurance 60

Prohibition

DECEMBER 17, 2021

Crisis communications is an important aspect to tackle as a business owner. The role of crisis communication is therefore highly important in formulating an appropriate response as fast as possible and preventing further damage or financial loss. This guide is written to assist in every aspect of crisis communication.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

MaccaPR

OCTOBER 28, 2014

Four years ago, Shankman sold to Vocus his free HARO service, which, at the time , had a user base of 30,000 journalists and bloggers and more than 100,000 businesspeople and PR professionals! Our agency recently spied an opportunity from a Wall Street Journal online editor seeking consulting stories from financial advisors.

Interviews 54

Interviews Financial Social Media Crisis 54

Prohibition

NOVEMBER 9, 2021

provide customer service to their clients. Make use of social media channels to communicate the narrative of your brand. Promote user-generated content (UGC), which saves your marketing staff of content generation responsibilities and provides customers with vital social proof.

Advertising 62

Advertising Advertising Social Media Facebook 62

PR Fuel

OCTOBER 30, 2018

It is true that other modes of communication, like texting, instant messaging, Twitter, etc., But here at eReleases, email remains our primary means of communication, and likely the most important in “converting” prospective customers into new customers. have proliferated. Can one word totally change that?

Communications 40

Communications Pitching Writing Social Media 40

Sword and the Script

DECEMBER 20, 2022

a) Many community newspapers going away and hopefully still being available in some kind of online format. PR and communications pros will be leaning way more heavily on AI-powered content development tools in 2023. Jon Amar , Director of PR and Communications, Matter Unlimited. “I see a few things. More show and less tell.

Marketing 190

Marketing Content Marketing Data Social Media 190

NewsWhip

JUNE 10, 2021

It comes down to every customer service interaction. You described it as a vertical, but reputational risk can become a financial risk presumably as well. 18: The future of storytelling in healthcare communications. Chris: We have to be aware of everything, quite frankly. It comes down to product launches. read more. #18:

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

ImPRessions - Crenshaw Communications

JUNE 28, 2018

Social monitoring and listening not only give us a heads up on customer service issues or negative PR, but they can illuminate industry trends and customer behavior. The high-end method is a partnership with an industry analyst or research firm to create a piece of branded research as a corporate communications centerpiece.

Storytelling 149

Storytelling Data Survey Financial 149

MaccaPR

OCTOBER 14, 2015

T he industries that generate the highest demand : Technology, financial services and higher education. Now’s the time for you, as a business professional and a professional communicator, to leverage the power of LinkedIn Pulse. Top topics included hiring , customer service and professional development tips.

LinkedIn 48

LinkedIn Content Marketing Marketing Engineering 48

Newsfile

JANUARY 30, 2024

For example, ChatGPT will soon understand, interact and communicate using many different methods like text, images, video, audio and more. Examples of AI Prompts for PR Research Rank the top five best practices for crisis communication in the context of a healthcare industry scandal? ROI: Financial return compared to PR costs.

Trends 105

Trends YouTube Video Social Media 105

Beyond PR

OCTOBER 25, 2017

We are excited to announce the latest Cision® Communications Cloud® product release. This enhancement helps current and future customers manage their earned media programs with more control, flexibility and speed. And it’s only getting better. How Will The Latest Release of The Cision Comms Cloud™ Help You? Take a look below! .

Communications 73

Communications Analytics Analysis Data 73

PR Fuel

DECEMBER 11, 2018

Below are some thoughts on employees, and the “boring” work of creating a business that succeeds with both engaged customers and employees – enjoy! Hiring the Right Customer Service Agents to Represent Your Brand. Your customer service agents are your front line employees. Probably not.

Training 40

Training Employee Customer Service Crisis 40

Cision

MAY 3, 2017

The fact of the matter is that airlines know this, and until the recent incident the industry did not have any reason to financially care. United’s tactic of reimbursing affected passengers combined with a questionable crisis communications response for a couple days about what happened has taught everyone a dear lesson.

Airlines 137

Airlines How To Engineering Radio 137

Stuart Bruce

JULY 23, 2017

The second problem with ROI is in many cases I see the marketing team isn’t actually calculating the ROI because they don’t know actually understand what that specific financial term means. No matter how good the customer service team is it would be ridiculous to expect them to handle social media for internal communications.

Social Media 68

Social Media Media Customer Service Corporate 68