Communications Conversations

OCTOBER 31, 2022

” And sure, Twitter has always been a customer service channel–especially for industries like airlines, banking and retail. Maybe even Instagram or TikTok. So yeah, now’s the time to say “see ya later, blue bird!” But, you could still keep those handles in tact while sunsetting your brand handle.

Twitter 60

Twitter Brand Branding Airlines 60

Critical Mention

APRIL 6, 2017

His customer service and social media clients have included American Express, Sprint, SAP, The US Department of Defense, Royal Bank of Canada, Snapple, NASA, Walt Disney World, Discovery Networks, Harrah’s Hotels and many more. To learn more about Peter, hire him to speak, read his blog and more, visit his site.

Customer Service 97

Customer Service Hotels Banking Social Media 97

Critical Mention

APRIL 6, 2017

You are known for your best-selling book on customer service, “Zombie Loyalists.” Have you had any particularly memorable (good and bad) customer service experiences? Over your international travels, which countries impressed you with their customer service and why?

Social Media 60

Social Media Customer Service Hotels Marketing 60

Sword and the Script

JUNE 3, 2020

She joined the company as a sales associate in 1987 and before her promotion served as the company’s chief customer service officer. has received a $25 million credit facility from CIBC Innovation Banking,” according to BetaKit, which covers Canadian startups. in 2019, reaching a record $4.5

Product Launch 95

Product Launch Survey Banking Pharmaceuticals 95

Reputation Us

AUGUST 18, 2016

USAA is a bank but operates much like a credit union with its more selective group of customers – military members and their families. Look at how many listings they have on the first page of the Temkin Ratings – a company whose sole job is to assess customer trust and service. So where does this leave us?

Apparel 60

Apparel Strategy Customer Service Financial 60

Waxing UnLyrical

MAY 27, 2017

And we don’t just want to pay only for what we use, we are demanding more options, more flexibility, better customer service … and that means better communications. The point I’m making is this: We live in an on-demand world. “Come on, Shonali, it was one email,” you might be thinking.

Customer Service 67

Customer Service Insurance Insurance Banking 67

Barokas

MARCH 22, 2018

We managed The Shop’s social platforms, which became the company’s main channel for customer service. The Shop, a state of the art facility for car and motorcycle enthusiasts to indulge all aspects of their passion, selected Barokas PR to generate awareness and drive membership around its launch. Public Affairs – Apprenti.

Public Affairs 49

Public Affairs Sports Engineering Local 49

PR in High Definition

AUGUST 21, 2018

Customer service is often considered to be the key to a brand’s reputation , but part of keeping the customer happy and loyal, is to bring something new and exciting to keep them engaged. The introduction of something new and a word we hear about all the time in the creative industry.

Brand 54

Brand Branding Trends Social Media 54

Communications Conversations

MARCH 29, 2019

She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals. Bank (nominated by Monica Wiant). Bank social media team in 2018 after graduating from the University of Minnesota with a degree in journalism.

Social Media 128

Social Media Agriculture Marketing Media 128

Waxing UnLyrical

SEPTEMBER 27, 2012

The service is impeccably smooth; the food is great. Now the purists among us are muttering under their breath that “customer service is so much more than just making someone feel good.”. People who feel good about their experience with your product or service are likely to become repeat customers. And it was.

Customer Service 105

Customer Service Banking Nonprofit Facebook 105

Waxing UnLyrical

FEBRUARY 21, 2013

Some of the organizations he has counseled include the Blood Bank of Hawaii, Medical Area Service Corporation and Boston Harborfest. Kirk has 35+ years’ federal government and nonprofit organization PR experience, followed by nearly 10 years’ undergraduate- and graduate-level college teaching experience.

Publicity 82

Publicity Nonprofit Banking Government 82

Waxing UnLyrical

MAY 9, 2016

C4 (Conversation) Case Study: Best Buy Uses Twitter to Enhance Customer Service. Founder and publisher of Waxing UnLyrical, Shonali Burke helps smart businesses make bank by taking their communications from corporate codswallop to community cool™.

Case Study 40

Case Study Study Training Small Business 40

Communications Conversations

JUNE 11, 2019

To my surprise my friends came back with a host of other industries where this lack of customer service and experience matters–home construction, cable TV companies, credit card companies and hair salons (that one surprised me). Stats say that poor customer service is costing companies upwards of $75 billion a year.

Banking 92

Banking Customer Service Construction Local 92

ImPRessions - Crenshaw Communications

JANUARY 19, 2017

Good customer service and good public relations have never been more aligned. A company can spend millions on a brand reputation campaign, use high-powered PR agencies, and reap the benefits of CEO thought leadership, but if unhappy customers hit a brick wall instead of help, those investments may be squandered.

Customer Service 120

Customer Service Publicity Insurance Insurance 120

Reputation Us

SEPTEMBER 7, 2016

One TV journalist asked Wyss-Schoenborn how she thought a bank would have handled the ATM skimming theft. “I That’s what good customer service is,” Huey explained. “I I said what I can tell you is what we’re doing here at Central Willamette, and I constantly went back to my talking points,” she said. People want to know.

Crisis 60

Crisis Crisis Communications Insurance Insurance 60

Waxing UnLyrical

MARCH 11, 2015

Unless everyone understands their role, the roles of their compatriots, and the goals of the organization, it’s likely that PR, marketing, customer service, executives, and (name another functional group here) will have different understandings of their roles and responsibilities in the organization.

Measurement 40

Measurement How To Analytics Customer Service 40

Cision

MARCH 13, 2017

Bank on Social for SEO & PR. Social media has always been recognized as a strong customer service facilitator. Here’s a great example of how customer complaints and feedback can be converted into marketing: “Apple responds to people’s tweets with entire commercials” – via Mashable.

SEO 229

SEO Social Media Tools Google 229

Prohibition

AUGUST 4, 2021

Companies that are perceived negatively or have a lot of negative reviews miss out on big profits and opportunities because they lack positive perceptions in the eyes of potential customers, which is why businesses should strive for having them so as not to compromise their chances at success. Effective Returns.

Reputation 62

Reputation Company Engineering Banking 62

Cision

DECEMBER 28, 2015

That said, Twitter is a social platform that is uniquely positioned for: Customer-initiated social care (customer service). Put resources into fast social care (customer service). Amazon responds to every inquiry and either solves or redirects every social inquiry to an appropriate customer service function.

Twitter 120

Twitter Brand Branding Customer Service 120

Stephen Waddington

JANUARY 4, 2021

I’ve skimmed them all so that your don’t have to, but decide for yourself. I’ve skimmed them all so that your don’t have to, but decide for yourself.

Trends 155

Trends Technology Television Banking 155

The Resolution Blog

APRIL 26, 2019

We had to tell people there was money in the bank and that we had investment just to get people to give it a go. Obviously PR is social, but there’s also a whole customer relations side to it that’s sometimes not related to PR. I basically think that Twitter is either a comedy platform or a customer service platform.

Agency 120

Agency Pitching Energy Creativity 120

Waxing UnLyrical

MAY 11, 2012

But it is highly likely that you interacted with salespeople , customer service, in flight crew, train conductors, wait staff… the list goes on. But it was his job (I assume) to make guests feel welcome and basically help them into (and out of) the elevators. Think back to the interactions you’ve had with a brand over the last month.

Publicity 92

Publicity Hotels Customer Service Banking 92

Waxing UnLyrical

AUGUST 30, 2012

But it is highly likely that you interacted with salespeople , customer service, in flight crew, train conductors, wait staff… the list goes on. But it was his job (I assume) to make guests feel welcome and basically help them into (and out of) the elevators. Think back to the interactions you’ve had with a brand over the last month.

Publicity 75

Publicity Hotels Customer Service Meeting 75

Sword and the Script

DECEMBER 20, 2022

Online communities deepen connections and build relationships with customers and prospects that impact product development, customer service, and marketing strategies.”. ~ Grace Platon , Communications Strategist, Communicate Grace, LLC. 2016: 11 Shrewd PR and Marketing Predictions You Can Bank On.

Marketing 189

Marketing Content Marketing Data Social Media 189

Stuart Bruce

SEPTEMBER 14, 2015

YouGov partnered with PRCA to survey 280 agency and in-house PR professionals across business services, finance and banking, technology and telecoms, charities and NGOs, Government and other sectors. The mean percentage of marketing budgets spent on digital/ social media remains at 16%, the same as last year. Methodology.

Digital PR 60

Digital PR Training Report Social Media 60

PR Fuel

NOVEMBER 13, 2018

What you think works about your company is practically irrelevant – the only thing that matters is what your customers like and want. For example, if you think your strength is great customer service but the public loves you for your amazing products, focusing on great customer service may not lead to more sales.

Customer Service 40

Customer Service Web Energy Company 40

PR Fuel

OCTOBER 30, 2018

We have web chat available during office hours, and our phone is answered 24 x 7, but email communication is by far the most important way we serve many hundreds of customers each month. I hope you enjoy the reviews below, where I cover email marketing, email customer service, and email pitching. Sometimes it can.

Communications 40

Communications Pitching Writing Social Media 40

Sword and the Script

DECEMBER 11, 2018

January 2016: 11 Shrewd PR and Marketing Predictions You Can Bank On. Here are some prediction style posts published here in previous years: December 2018: 20 Insightful PR and Marketing Predictions for 2018. December 2016: One Prediction Each for PR, Content Marketing and Social Media.

Social Media 91

Social Media Marketing Media Creativity 91