Communications Conversations
AUGUST 3, 2021
It’s a question the folks at Sprout Social set out to ask more than 1,000 marketers and consumers earlier this year. The top three characteristics of a “best in class” brand focus on customer service and engagement. For example, the banking industry sees a hefty amount of DM volume each day (almost 60%).
ImPRessions - Crenshaw Communications
AUGUST 22, 2018
Good PR and great customer service have never been more intertwined. The best way to understand a company’s reputation — and its values — is to look at its response to customer reviews and complaints. A business can spend millions on brand reputation and community service. You get what you incentivize.
Communications Conversations
AUGUST 3, 2021
It’s a question the folks at Sprout Social set out to ask more than 1,000 marketers and consumers earlier this year. The top three characteristics of a “best in class” brand focus on customer service and engagement. For example, the banking industry sees a hefty amount of DM volume each day (almost 60%).
Reputation Us
MARCH 31, 2021
The IRP is designed to help member banks prepare for and mitigate against recent cyber incidents. The risk of major cyberattacks on banks is on the rise. Preparing for and protecting against cyber incidents continues to be a top priority for bank executives and board directors,” said Steve Andrews, president and CEO of the WBA. “We
Sword and the Script
JUNE 3, 2020
She joined the company as a sales associate in 1987 and before her promotion served as the company’s chief customer service officer. has received a $25 million credit facility from CIBC Innovation Banking,” according to BetaKit, which covers Canadian startups. in 2019, reaching a record $4.5
PR in High Definition
AUGUST 21, 2018
It can be crucial to the initial and continuing success of a business, but also crippling if you don’t commit to it and give consumers exactly what they want. Consumers are more intrigued by the concept of HQ Trivia, rather than the brand itself and frankly, the game became more of a trend than a sustainable brand.
Communications Conversations
MARCH 29, 2019
She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals. Bank (nominated by Monica Wiant). Bank social media team in 2018 after graduating from the University of Minnesota with a degree in journalism.
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