Melissa Agnes

DECEMBER 11, 2014

It’s a major mistake to treat issue and crisis as interchangeable terms. Not only do they have very distinct meanings, but they need a different management response. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a powerful tool for crisis prevention.

Crisis 249

Crisis Chemicals Crisis Management Television 249

Wadds Inc.

OCTOBER 9, 2022

The effects of the COVID-19 pandemic, war in Ukraine, rising energy prices, climate crisis, an overheated talent market, and cost of living crisis are just some of the big issues facing business. Strategic planning and crisis preparedness: A guide for creative agencies. so you don’t have to. In the Wadds Inc.

Creativity 118

Creativity Agency Enterprise Crisis 118

Buchanan PR

APRIL 17, 2024

It’s important for brands to have a pulse on their digital audiences, helping to generate an understanding of online public perception and engagement. Social media monitoring is best for reacting to immediate issues or crises, tracking the success of specific campaigns, and analyzing quantitative data.

Social Media 102

Social Media Trends Crisis Management Tools 102

Sword and the Script

OCTOBER 25, 2022

More crisis work. “A A lot more crisis work in addition to more duties usually shared between departments. A new emphasis is put on comms because of changes to how and where people work, but also the importance of communicating and the constant changes in society and the world.”. Actual and perceived crisis 24/7. “A

Communications 122

Communications Crisis Internal International 122

Reputation Us

JUNE 1, 2023

In May 2023, Blue Ocean Global Technology interviewed ReputationUs’s President Casey Boggs about his thoughts on reputation management for their global blog … Blue Ocean Strategies Blue Ocean: Reputation management has become an important component for most businesses. Brand is what you say about your company.

Technology 78

Technology Interviews Reputation Crisis 78

NewsWhip

FEBRUARY 23, 2023

It can be difficult for brands to know what to do with real-time media monitoring data even when they have it. One of the areas where real-time data truly comes into its own is when preparing for and managing a comms crisis. Define what matters to your business.

Crisis 78

Crisis Data Reddit Analytics 78

ImPRessions - Crenshaw Communications

MAY 11, 2022

Our team accomplishes this targeted exposure through executive content and the all-important conference speaking opportunities. In narrow tech verticals like adtech, conference exposure is particularly important for business leaders. It’s where top execs and journalists come together to preview what the year may hold for the category.

Conference 156

Conference Privacy Advertising Advertising 156

Ethical Voices

FEBRUARY 26, 2024

Thinking about your career from circus to healthcare to agency, what is the most difficult ethical challenge you ever confronted? We had many agencies, a total of seven different agencies, City of Orlando, Orange County, Police, Fire in the city and the county, two hospitals involved. That was a good thing that came out of that.

Ethics 91

Ethics Healthcare Government Energy 91

Melissa Agnes

JULY 9, 2014

Customer service programs and trainings are important. It’s important to educate and train your frontline to be able to engage and empower your clients, to build relationships and to humanize your brand. However, one area of the customer service training that often gets overlooked is issues management.

Customer Service 192

Customer Service Training Crisis Education 192

Melissa Agnes

JUNE 3, 2014

Sometimes an issue will stir up on a different platform or without the use of hashtags and you may not always be the first to hear about it. However, if you’re monitoring social media in real-time, you will become aware of the issue as it grows and really turns into an issue in need of your attention.

Airlines 206

Airlines Crisis Wikipedia Social Media 206

PRSay

JANUARY 28, 2021

21 video call with The 19th, a nonprofit site that reports women’s issues and government policy. Together, those four issues are “the lens through which my colleagues and I view the task before us,” said Symone Sanders, chief spokesperson for the vice president. We can find a way to work together, even when we don’t always agree.”

Communications 157

Communications Government Policies Nonprofit 157

PRSay

JULY 14, 2020

So what do the rapid changes of 2020 mean for your organization? For many, it should mean refocusing on the importance of being open and transparent. What was their business able to withstand? For every business and every leader, the answers to those questions are different. How would they plan for the pandemic?

System 157

System Community Social Media Employee 157

Melissa Agnes

MAY 23, 2016

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process. How to structure your crisis management governance model.

Crisis Management 176

Crisis Management Government Crisis How To 176

NewsWhip

APRIL 14, 2020

Kivvit specializes in data-driven public affairs work, reputation management, and crisis communications. As we’re all learning, there is no playbook for the crisis we are facing. Earlier this week, Zach was able to underscore for us the importance of applying real-time data to monitor the ever-evolving story of COVID-19.

Data 148

Data Public Affairs Crisis Analytics 148

Reputation Us

DECEMBER 2, 2021

It found nine in 10 executives (91 percent) say their company’s reputation is important to their board of directors, with about half (52 percent) reporting it to be very important to the board. Those companies where reputation is especially important to the board are public companies and those with a multinational focus.

Reputation 88

Reputation Crisis Government Corporate 88

NewsWhip

OCTOBER 13, 2022

Guest blog by Lloyd Rang, a Canadian communications and crisis management expert. Hockey isn’t just important to Canada — hockey IS Canada. Good crisis communications teams stay prepared for these kinds of events. But Canadian brands’ swift and decisive reaction to the crisis made sure they, at least, wouldn’t go down with it.

Brand 148

Brand Branding Sports Crisis 148

Melissa Agnes

AUGUST 25, 2014

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. I made this point in Shel Holtz’s FIR podcast , where I had the opportunity to bring this debate to life, but I also wanted to address it here for different reasons.

Crisis Communications 243

Crisis Communications Facebook Crisis Communications 243

PR Conversations

OCTOBER 27, 2023

By João Duarte, National Scientific Committee member, FERPILab 15 years ago, a group of PR scholars, practitioners, critics, and lecturers collectively challenged Jim Grunig to address some of the recurrent issues that emerged in the PR Conversations blog at that time.

Exercises 70

Exercises Interviews Public Affairs Financial 70

Newsfile

OCTOBER 24, 2023

Avoiding PR communication mistakes in this important market is paramount for PR pros. 89% of PR professionals believe the most important role they play is to protect their company’s reputation ( USC Annenberg Center for PR ) Finding out how to avoid PR communication mistakes can help you further your company’s positive reputation.

Communications 52

Communications How To Corporate Training 52

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. If you think you could never be the victim of a crisis, think again.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

Reputation Antistress by Sergii Bidenko

MARCH 25, 2024

However, your response to an insult in business should be handled differently than you might want to in your daily life. In four months, it returned to its pre-crisis level of orders and profits. These statistics highlight the critical importance of maintaining a positive online presence. When you are scolded, you feel insulted.

Reputation 52

Reputation Print Google System 52

Reputation Us

MAY 12, 2020

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. Ideally, a crisis is not a time to look at your vulnerabilities.

Crisis 78

Crisis Financial Banking Crisis Management 78

Melissa Agnes

DECEMBER 11, 2014

It’s a major mistake to treat issue and crisis as interchangeable terms. Not only do they have very distinct meanings, but they need a different management response. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a powerful tool for crisis prevention.

Crisis 133

Crisis Crisis Management Chemicals Television 133

Stephen Waddington

MARCH 24, 2021

Artificial intelligence, paid influence, mental health and fake news are all issues identified by a group of international practitioners in a series of reflective essays published by the PRCA. I hope the different perspectives that are so generously shared by global leaders in this report will help drive a much-needed dialogue.”.

Ethics 178

Ethics Publicity Enterprise Groups 178

PRSay

APRIL 28, 2020

We asked professionals the following question via LinkedIn: What are some best practices that are helpful when working from home? Some of the responses appeared in the May issue of Strategies & Tactics , but we weren’t able to print them all, due to space constraints. Here’s what PRSA’s LinkedIn community had to say: —-.

Skype 212

Skype LinkedIn Energy Print 212

Melissa Agnes

NOVEMBER 19, 2014

It’s an important piece that discusses a topic that is often seen as controversial. Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. A crisis is a change. Crises occur in many different environments, industries, fields, and situations. The Doctor in SWAT School.

Crisis Management 266

Crisis Management Crisis System Policies 266

5W PR

NOVEMBER 2, 2020

Creating an effective crisis management plan can be a hard task for any communication team. Facing these challenges, many communication teams prefer to bury their heads in the sand and wait for a crisis to happen before making an appropriate plan. When a crisis hits, timely response to key stakeholders is far more important.

Crisis Management 88

Crisis Management Crisis Communications Crisis Communications 88

Prakkypedia

JULY 5, 2020

Some organisations may even have an issues and crisis management plan. A PR plan is a roadmap to steer your communications, and that’s particularly important during an uncertain time like the COVID-19 era. A good PR plan identifies the relationships that are important to you and nurtures them over time. Via what means?

Crisis Management 121

Crisis Management Crisis Course Social Media 121

NewsWhip

JULY 14, 2020

Darika: MHP + Mischief brings together more than 200 strategic communications professionals with expertise spanning areas from consumer and corporate comms to financial PR, health communications, policy and crisis. Paul: How does MHP approach deciding what data and insights to bring in, and does the firm have a “tech stack”?

Data 176

Data Public Affairs Engineering Pharmaceuticals 176

Newsfile

DECEMBER 13, 2023

In the constantly evolving AI landscape, IR professionals must excel at creating precise AI prompts for effective financial reporting, investor engagement and crisis management. What are the key industry benchmarks of the [industry type] industry? Utilize the prompts below to assist with tasks and gain valuable insights.

Financial 105

Financial Crisis Management Training Analysis 105

PRSay

OCTOBER 18, 2021

With any communication campaign, “the key is understanding what we’re trying to achieve,” said Rear Adm. Ask, “What are the communication objectives?” Among the questions he must answer: “What is Space Force and why do we need one? Among the questions he must answer: “What is Space Force and why do we need one?

Public Affairs 86

Public Affairs Communications Crisis Film 86

Reputation Us

JULY 20, 2022

An optical illusion that tricks your brain into thinking circular patterns are rotating, even when they are not, illustrates the difference between perception and reality. Their opinions are important because marketplace perceptions become business realities. Seeing may be believing;” but is it true? Yet the world sees you in reverse.

Reputation 97

Reputation Leadership Survey Examples 97

Stephen Waddington

MARCH 29, 2020

I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? The more interesting question is what happens next? There’s also the issue of workforce investment. This hyper connectivity is creating its own issues.

Crisis 167

Crisis Government Privacy Sports 167

Melissa Agnes

DECEMBER 7, 2014

Welcome to episode #027 of The Crisis Intelligence Podcast, with Melissa Agnes and Tony Jaques. A question I get asked often is, “what is the difference between an issue and a crisis?” ” It’s a common question and rightfully so as it’s an important one. Running time: 57:12.

Crisis Management 100

Crisis Management Crisis LinkedIn Reputation 100

Prohibition

DECEMBER 9, 2021

Brands and businesses know how important it is to protect their reputation. In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Melissa Agnes

MAY 30, 2014

But what if a hashtag campaign targeting your organization is launched by someone else? And worse, what if it gets picked up and begins to go viral with negativity about your organization? Many people are discussing what this may mean for Twitter. So, guess what? Plan for the risk and identify important triggers.

Case Study 232

Case Study Crisis Twitter Viral 232

Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62