Critical Mention

FEBRUARY 22, 2019

AI has the capacity to create richer, more personalized digital experiences for consumers, and meet customers’ increasingly high brand expectations.” ” The rise of customer segmentation. Customer service and Chatbots (15%). Content research & creation (15%). Buyer journey optimization (9%).

Marketing 118

Marketing Data B2C Big Data 118

wiredPRworks

MAY 18, 2022

” In the latest episode of “ Growing Social Now ,” I interviewed Barry about his book, social media, and the challenges small businesses are facing. How could such a busy person find time to meet so many people? Delivering Customer Service in a Self-Service World” shows how customer service is the new marketing.

Small Business 52

Small Business Social Media Radio Media 52

Communications Conversations

APRIL 27, 2017

UW-EC grad, Kevin Hunt and I had the chance to interview Chancellor Schmidt earlier this week as part of our Talking Points Podcast. During our interview, I couldn’t help but think: Executive leaders at organizations across the U.S. He’s locked in meetings. He’s meeting with important people.

Twitter 60

Twitter Customer Service Interviews Employee 60

Sword and the Script

NOVEMBER 3, 2020

business is now supporting Instagram Messaging, which will provide a “unified inbox” for customer service teams with “high-volume” messaging. Don’t miss this short interview about the SEMrush acquisition of Prowly. Anthony Ha noted, “I have yet to meet a CEO who didn’t want a big story about their company in the New York Times.”

Instagram 144

Instagram Technology Resources Employee 144

Newsfile

OCTOBER 24, 2023

How to Avoid Non-Transparent or Misleading Communication Mistakes Create clear, accurate and forthright messaging Respond to a crisis in a timely and transparent manner, admit wrongdoings, communicate steps taken to correct problems and take further preventative measures Consistently communicate to all stakeholders Train company spokespeople and leaders (..)

Communications 52

Communications How To Corporate Training 52

Cision

AUGUST 9, 2016

In this interview, Brandon shares why brands shouldn’t focus too much on competitors, how to streamline your pitches to journalists and how social media can help your brand in a crisis. For many companies, their social media presence also doubles as customer service. This curiosity can save you in a client meeting, too.

Crisis 0

Crisis Reputation Study Social Media 0

Polaris

SEPTEMBER 4, 2014

While we’re busy trying to get a CEO an interview on a popular business show, we’re also: Helping her understand the industry issues of interest to journalists and editors. Sharing the pros and cons of holding regular town hall meetings with employees, or. all before you arrange a single interview.

Publicity 100

Publicity Interviews Reputation Construction 100

Communications Conversations

MAY 3, 2017

You know how when you meet some people you can just tell they’re going to be a big deal some day. That’s how you feel when you meet Amanda Gebhard. More meetings. Before I accepted my position with Boston Scientific, my involvement with SMBMSP came up in nearly every interview I had with every company.

Healthcare 114

Healthcare SMB Social Media Meeting 114

Prohibition

JANUARY 24, 2022

Our crisis management team controls a firm’s reputation by preparing company leaders and other spokespeople for media interviews, town hall meetings, and press conferences, as well as identifying ways to better control the narrative. Prohibition PR specialises in custom-created, on-site training programmes.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

The Resolution Blog

APRIL 26, 2019

We needed to stop having meetings about diversity and just start doing stuff. Obviously PR is social, but there’s also a whole customer relations side to it that’s sometimes not related to PR. I basically think that Twitter is either a comedy platform or a customer service platform. If you can do beautiful photography?—?and

Agency 120

Agency Pitching Energy Creativity 120

Cision

JULY 6, 2015

When you and I meet for the first time, we’re probably not going to talk about politics, religion or anything remotely controversial. Communication professionals have a message to share on social media, and social customers have a sense of propriety that can’t be circumvented. This is a tip derived from phone interviewing.

Social Media 120

Social Media Media Wikipedia Tools 120

Prohibition

JANUARY 14, 2022

Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc. Having someone from legal, customer service, communications, and public relations on the team ensures that all bases are covered. A good plan is to meet quarterly to run through scenarios that might happen.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Communications Conversations

FEBRUARY 3, 2015

No offense to the many, many people I’ve interviewed for this series before, but this specific PR Rock Star interview may be my favorite. I think the customer service piece of digital is my favorite. AND, one of the cooler parts of volunteering is that I’ve been getting to meet so many of my internet-friends.

Interviews 60

Interviews Corporate Meeting Customer Service 60

Communications Conversations

MARCH 29, 2019

I think about people like LeeAnn Rasachak and Sarah Reckard whom I met more than 10 years ago now (they were one of my first PR Rock Star interviews!). She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals.

Social Media 128

Social Media Agriculture Marketing Media 128

Waxing UnLyrical

SEPTEMBER 6, 2012

Well it’s the day you’ve all been waiting for, the second part of my interview with entrepreneur and food trucker extraordinaire, Jeff Kelley ! (If If you missed part one, then drop everything you’re doing and go read Reviving the Customer Experience – One Food Truck at a Time: Part 1 first. It’s ok, we’ll wait.).

Twitter 73

Twitter Social Media Interviews eBook 73

PR Fuel

NOVEMBER 13, 2018

Eventually you’ll come to a point where you just have to eat a sandwich on the run to a meeting, and there’s no savoring that. There’s a big difference between not “savoring” each customer and completely taking them for granted, though. It won’t hurt, sure; but it’s not what your customers are looking for. Your Customer Service.

Customer Service 40

Customer Service Web Energy Company 40

Communications Conversations

JANUARY 13, 2017

And, she’s done nothing but confirm that initial suspicion since that first meeting (even if I can’t remember it!). She’s an active networker (I saw her once at a local coffee shop meeting with a mentor she arranged all on her own). Let’s meet Laura! We have to be human with our social media followers.

Insurance 60

Insurance Insurance Social Media Corporate 60

Waxing UnLyrical

SEPTEMBER 27, 2010

Meet @ATT_Fake_PR (formerly @ATT_Wireless_PR). – complete interview with ATTFPR. That, and to meet women. I know first hand about AT&T’s dreadful wireless service and worst-in-class customer service, so it seemed like a good fit. Mark as read Approve comment Outstanding interview Shonali!

Wireless 74

Wireless Twitter Writing Measurement 74

PR Conversations

OCTOBER 20, 2015

The people I get to interact with on a daily basis are fantastic, and I love meeting new people. Everyone I meet has her or his own story to tell, and these shared narratives influence my perception of our field. We have great discussions at its meetings. Every day means something different and new. Definitely.

Conference 40

Conference Meeting Case Study Film 40

The Stalwart Blog

APRIL 26, 2020

There’s a ton of content, past video information, and interviews so you can kind of pick through it and figure out what’s important to you. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram. We know we didn’t meet the mark.

Crisis 78

Crisis Local Facebook Social Media 78

Ethical Voices

OCTOBER 17, 2022

How do you recommend organizations enforce and live their values when people fail to meet the standards? Think about management as coaching or as service. If you think of your role as a leader or a manager as providing customer service, I think you’ll see a lot less quiet quitting. That is really, really difficult.

Ethics 80

Ethics Employee Communications System 80

PR Fuel

OCTOBER 16, 2018

Below is some timeless PR advice that meets that standard: Everything I Know about PR, I Learned in Kindergarten. Do you think attempting to mislead the public as to what was really going on gave them a better shot at their next job interview? Collaborate With Your Customers. Say You’re Sorry.

Web 40

Web Pitching Local Report 40

Waxing UnLyrical

AUGUST 25, 2010

When people use it instead of email to schedule meetings, it really saves time. Their customer service is also pretty good; when it wasn’t working for me, I emailed them and got a reply almost immediately from their CEO. If you haven’t tried them yet, have a go. So don’t do that.

Tools 100

Tools Google Twitter Facebook 100