The Hoyt Organization

FEBRUARY 19, 2024

Negative reviews can be an opportunity to showcase excellent customer service and improve your online reputation , but only if you respond to them correctly. For example, you might write: “Thank you, (Reviewer’s Name), for sharing your experience. 5 Effective Tips For Replying To Negative Reviews 1.

Policies 100

Policies Construction Reputation Privacy 100

ImPRessions - Crenshaw Communications

MAY 1, 2018

If everyone’s already talking about artificial intelligence and customer service, for example, a good byline will address a newer industry frontier, or weigh in on the impact of customer service bots on the consumer relationship. The writing should move smoothly, so keep sentences short and snappy.

B2B 147

B2B Leadership Customer Service eBook 147

Bianchi Biz Blog

FEBRUARY 2, 2023

For those facing writer’s block , ChatGPT can help you get past that blank page, by gathering and logically organizing information, compiling lists, and offering one or more approaches to help you tackle your writing assignment. For example, “What is the population of France?” ” Proper grammar and punctuation.

Automotive 80

Automotive Training Customer Service Data 80

PRSay

MARCH 26, 2021

Making an effort to understand the advantages and disadvantages that people feel due to a combination of intersectional factors when writing messages for different audiences is a skill I focus on, trying to continue to learn as I go. How we talk and write about human experiences can lead directly to harm reduction.

Publicity 171

Publicity Nonprofit Customer Service Writing 171

Burrelles Fresh Ideas

MAY 14, 2024

Here are some best practices for writing your social media content in plain language: Choose active voice rather than passive. Instead of understanding the content, they will only hear the word “image,” for example. Write unique alt text for each image. Accessibility is fundamental to customer satisfaction and retention.

Social Media 93

Social Media Media Video SEO 93

Reputation Us

APRIL 12, 2023

You’ve probably heard—AI is very good at writing authoritative, credible and conversational statements. Open up the discussion with your Chief Marketing Officer, for example, and your CRO. The same goes for your customer service and sale departments.

Reputation 88

Reputation Financial Training Enterprise 88

Critical Mention

NOVEMBER 5, 2019

Social Media Improves Customer Service. Oftentimes, consumers rely on social media reviews and online customer service to finalize purchasing decisions. For example, Twitter allows its users to create and share polls so you start gaining insight by tweeting out a poll with content related to your industry.

Social Media 105

Social Media Media Customer Service Radio 105

Cision

APRIL 18, 2017

If not, complete the following exercise: Write down all of the questions you are asked in new business—aka sales—meetings. Write down all of the questions your customer service department is asked. In that circle, write one of your keywords. My subtopics, then, are: Tricks to write popular blog posts.

Exercises 198

Exercises Google Writing Blogging 198

Reputation Us

APRIL 12, 2023

You’ve probably heard—AI is very good at writing authoritative, credible and conversational statements. Open up the discussion with your Chief Marketing Officer, for example, and your CRO. The same goes for your customer service and sale departments.

Reputation 78

Reputation Financial Training Enterprise 78

Contently - Strategy

MARCH 22, 2024

If you’re at a loss, you can interview customers or ask your sales and customer service teams to copy you on replies to emails they receive or monitor your prospects and customers online to see what conversations they’re having. For example: The best place to find vintage furniture might be around the corner!

SEO 52

SEO How To Engineering Mobile 52

Sword and the Script

MARCH 2, 2021

The second reason is to acquire customers. For example, to gain a foothold in a new vertical market or geography. The screenshot below is an example profile for Erik Sherman who has been a freelance journalist for many years. Shama Hyder writes a contribution for Forbes comparing Cision, Meltwater and Propel.

Company 154

Company Tools Technology Software 154

ImPRessions - Crenshaw Communications

JUNE 23, 2016

Do you have any good/bad examples to share? I have a theory that every product is a perfect solution to some customer out there. What really makes a difference is customer service, and that includes the vendor’s knowledge about the customer’s business and industry.

Financial 136

Financial Pitching Survey Customer Service 136

Cision

DECEMBER 14, 2016

Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature. Google or search on YouTube or Github to find lots of examples of how you can code your Facebook Messenger bots.

Facebook 120

Facebook How To Customer Service Wikipedia 120

Mindful Marketing

JANUARY 5, 2021

Writing for Psychology Today, Neel Burton, M.D. , Writing for Psychology Today, Neel Burton, M.D. , Almost all of the research and writing of others I referenced above suggests that ‘You should swear because it’s good for you.’ 2) What’s the impact of profanity on others?

Writing 113

Writing Customer Service System Examples 113

Flack's Revenge

DECEMBER 5, 2018

In a nutshell, issues have surfaced over the past couple of years (related to fake news, online manipulation, growing privacy concerns as examples) that I believe drive the need to take stock and possibly reevaluate digital strategies. You can read those posts to learn more. This is my first in series of interviews on the topic.

Social Media 149

Social Media Marketing Media B2B 149

Sword and the Script

FEBRUARY 5, 2019

As I write this post, there are 450+ likes, 50 retweets and 250 comments (screenshot nearby). Here are some examples of the verbatim comments: “Service is meh and they will not allow any port forwarding so some of your home devices may not work and they could give two craps. It includes a link to a landing page with the offer.

Advertising 60

Advertising Advertising Social Media Twitter 60

Critical Mention

AUGUST 21, 2018

Writing it to appeal to your target audience also improves your reputation in the long run. However, responding with a short, sympathetic reply ensures the customer feels heard and shows your company’s commitment to your customers. When she’s not writing you can find her at music festivals, hiking or snowboarding.

Customer Service 61

Customer Service Writing Financial Local 61

Landis PR

DECEMBER 13, 2021

It’s an analogy, of course, but I’m writing this while anticipating lunch, and hunger is more powerful than the keyboard. This is a classic customer service line, but it also serves a specific purpose. For example, former LCI client Native Trails introduced a new high-end line of eco-chic bathtubs.

Customer Service 52

Customer Service Data Software B2B 52

ImPRessions - Crenshaw Communications

APRIL 24, 2018

A software targeted to small businesses may look at other service providers for SMBs – those that offer accounting, networking or loans, for example. Companies in related industries can also make great influential partners. Industry events. The worst thing that happens is they say no. Top ways to work with influencers.

B2B 136

B2B Brand Branding Trade Shows 136

PR Matters

MAY 27, 2014

Unfortunately, in the world of business, as well as communications, including PR, marketing and advertising, there remains a great tendency to use clichés instead of writing content that works well simply by being clear, to the point and providing value and evidence for the reader. In brief, their word is their bond and character.

Airlines 162

Airlines Advertising Advertising Customer Service 162

Cision

MAY 26, 2016

A few of my favorite examples of content that delights, in no particular order, are: PNR with This Old Marketing – This is a great content marketing podcast hosted by Joe Pulizzi and Robert Rose. Figure out what it’s about (marketing, sales, customer service, elephants?). It’s, well, delightful.

Analytics 200

Analytics Energy Google Data 200

Sword and the Script

JANUARY 3, 2023

What are some examples of public relations? ChatGPT seems to miss emerging themes if there isn’t a wide body of writing already on a topic. ChatGPT does a fair job of describing both sides of the argument and adding a specific example. At this point in the “interview” I believe we are starting to see the limits of the system.

Interviews 104

Interviews Publicity Technology Social Media 104

Cision

JULY 27, 2017

Use dialogue with your customers and employees to also understand what weaknesses they observe. Don’t just write this feedback down — actually do something about it. Research and development can use the data to tweak new and existing products to better serve customers.

Brand 231

Brand Branding Employee Data 231

Waxing UnLyrical

MARCH 21, 2019

When Shonali reached out to me to ask if I’d write a guest post on technology in communication, I immediately jumped at the chance. My brain then said, “That’s like writing something about fish in the ocean, man.” I wouldn’t be writing for this website if I didn’t believe in the power of technology. Let me give you an example.

Technology 100

Technology Communications Training Newspapers 100

Buzzstream

AUGUST 12, 2020

For example, if you were interested in guest posting on the BuzzStream blog but were having a hard time confirming you’ve found the right person, go to LinkedIn, type in BuzzStream, and click on the employees. Does this person write on the topic you’re pitching? . Write for your own blog or company’s blog.). Don’t have any?

Digital PR 62

Digital PR Pitching Interviews Writing 62

Cision

NOVEMBER 30, 2015

Despite anthropomorphized brand automatons, inspirational quotes and 50 shades of “useful” articles, customers oftentimes want social and digital deals and discounts from brands that they opt-in to subscribe, fan or follow. For most businesses, social media serves its highest utility as a customer service vehicle.

Social Media 120

Social Media Facebook Print Advertising 120

Buzzstream

FEBRUARY 9, 2024

Before writing a press release, whether it’s your first or 100th time, it is essential to set clear expectations on what you want to achieve to understand better what you are writing. If they bring in a new VP of Sales to focus on customer relationships, that is newsworthy.” Press releases are announcements.

Examples 62

Examples Product Launch Data Report 62

Rock the Status Quo

OCTOBER 6, 2015

Today’s stronger focus on social media and content marketing is also bridging the gap between digital experts and traditionalists, link builders and content creators, community managers and customer service. Anyone can connect with influencers and write a guest blog post. Off the top of my head, here are a few examples: 1.

Digital PR 100

Digital PR Publicity Pitching Social Media 100

Cision

JANUARY 9, 2017

But this post isn’t about helping you write your book. Kawasaki has worked both with publishing houses and self-published, and his understanding of each helps to give perspective to the different aspects of writing and editing a long-form piece of content (book). You can also sell your physical book on Amazon. All-Inclusive.

Print 120

Print How To Local Customer Service 120

Critical Mention

JULY 20, 2018

Below are some common mistakes PR pros make when writing copy and our solutions: Not getting to the point. Even if you’re using words like “rainbows” and “unicorns” if you write “it’s important to never pet a unicorn,” you can push your audience away with subtle negativity.

Writing 63

Writing Content Marketing Tools Customer Service 63

Bad Pitch Blog

DECEMBER 15, 2014

It''s ironic to note the math of an algorithm is being used to generate the words of a newspaper article -- 108 of them in the above example. In another example, the AP uses a tool called Wordsmith to help fill their pages. But you should know that people are composing auto complete song lyrics and getting robots to write fiction.

Newspapers 77

Newspapers Customer Service Google Journalism 77

Cision

JULY 6, 2015

Some social conversations are focused on a customer service concern with little latitude for platitude, but social customers otherwise manage interpersonal distance quite effectively (mute, unfollow, disregard, delete). Marketer Austin Malloy writes that “ a lot of people put what their interests are right in their bio.”

Social Media 120

Social Media Media Wikipedia Tools 120

Prohibition

JANUARY 14, 2022

It could be man-made—for example, a product recall. For example, a customer gets angry about an error in billing or service and posts a complaint on Facebook or Twitter. ? An intermediate crisis. For example: A lawsuit alleging dangerous product defects. It could be natural—an earthquake or a flood.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

PR in High Definition

JULY 22, 2019

For journalists, publishing a breaking story based on a video that is later proved false can damage their reputation, erode the trust of readers in the newspaper or magazine they write for, and even lead to libel lawsuits. Then, of course, there’s the crisis communications element.

Media 74

Media Viral Video Newspapers 74

Waxing UnLyrical

MAY 2, 2013

This can also give you inspiration to write something that is deliberately on the upswing in terms of popular usage. See, for example, the screen shot below showing the relative usage of the terms “search engine optimization” as compared to “content marketing.”. Six great resources and ideas for finding keywords to write about.

Blogging 111

Blogging SEO Web Google 111

Waxing UnLyrical

FEBRUARY 24, 2016

Instead of writing an email, you can record a video, write some comments and notes on the snap, and send it directly to the person via a private snap. For example, if you are hosting a Twitter chat and you want to get questions to the guests ahead of time, you can collaborate with them. Customer Service.

Customer Service 40

Customer Service Employee Internal International 40

Deirdre Breakenridge

OCTOBER 20, 2015

Most schools offer the basic courses such as Introduction to PR, Writing, Research, Campaigns, Case Studies, and Crisis Communications. I have benefited tremendously through attending my school and other local schools’ PRSSA events and networking with professionals via social media, for example, participating in this awesome #PRStudChat.

Education 150

Education Training Course Social Media 150