Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. If we can create our crisis communications blog in minutes then they can equally create their attack blog. Conference Speaking Crisis Communications CSR Ethics Measurement and Evaluation Media public relations Reputation Management

Belgium transport minister steps down after document leak

PR Daily

On Friday, Belgium’s transport minister, Jacqueline Galant, resigned after the surfacing of a confidential document detailing the government’s flawed airport security measures. RELATED: Keep cool in a crisis with these 13 tips. On Thursday, the pressure on Galant came to a head after Luc Ledoux, the top civil servant at Belgium’s Federal Transport Department, resigned citing Galant’s policies and attitude.

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Cars, Trains, Planes Hacked… A Transportation Risk That Leaves Us All Vulnerable

Melissa Agnes

I just had a conversation with a colleague after publishing a post on how to communicate in a data breach or hack crisis , and the conversation lead to a petrifying realization. If you work in the transportation and/or travel industry, this should scare the crap out of you too – otherwise, we’re all screwed. If you want a better idea of what I’m talking about, watch the following short video by NBC New York : Dear transportation industry, WAKE UP!!!

The current crisis demands more external communication

PR Daily

Often it is the difficult and brave decisions which come with the biggest reward—which means that external communication is a necessity during the COVID-19 crisis. That could mean scaling down if you’re in the transport sector, but scaling up if you’re in the health care sector. For example, you might serve one particular market segment which is booming in the wake of the coronavirus crisis.

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Uber embroiled in alarming PR crisis—and the time to act is now

Agility PR Solutions

It is a sign of your pervasiveness in society that a killing perpetrated by one of your independent drivers, or even someone posing as your driver, can tarnish your reputation in spite of every effort to safely transport customers from Point […]. The post Uber embroiled in alarming PR crisis—and the time to act is now appeared first on Agility PR Solutions. Analysis Public Relations crisisOnce again, Uber has become embroiled in a tragedy it had no control over.

What are the Attributes of a Good Crisis Manager?

Melissa Agnes

I often get asked “what makes a good crisis manager?” ” And while there are some specific skills and education required to be strong in this profession, being a crisis manager is unique in the sense that, unlike some other professions, it requires having a natural aptitude for the work that we do in this field. And, since my father didn’t have a car for a large part of my youth, we would take public transportation to get around.

Analyzing Uber’s Response to Rape Crisis in New Delhi + 2 Lessons for Every Company to Learn

Melissa Agnes

This was an avoidable – preventable – crisis. This needed to be a prevented crisis. We will work with the government to establish clear background checks currently absent in their commercial transportation licensing programs. Analyzing Uber’s response to this crisis. This crisis reflects upon them after all, not the New Delhi government. It is not possible to foresee and prevent every type of crisis scenario.

Uber CEO Hopes to Remake the Brand’s Reputation

Ronn Torossian

Last year, London’s transport regulation agency revoked the company’s operational license, resulting in a hotly-contested court case. Crisis PR Media Relations PR Firm PR Inspiration Public Relations 5WPR PR AgencyThe past two years or so have been a rough road for ride-sharing company, Uber.

3 lessons from Takata’s airbag crisis

PR Daily

Takata’s airbag crisis is far from over. RELATED: Keep your cool in a crisis with these tips. ]. PR pros should note that in times of crisis—especially when handling large firestorms—a well-crafted statement can do little to stop consumer backlash. This could include firing staff involved in the crisis, implementing a new process to correct deficits or a plan for restitution, including consumer rebates and giving back to the community.

How podcasts offer new audiences during the pandemic

PR Daily

Brands and organizations that create content-rich podcasts can transport their audiences out of COVID-land, earning their deep trust and loyalty in the process.

4 Powerful Examples of Earned Media in 2020

Critical Mention

Alternative Modes of Transportation. During the quarantine, many forms of public transportation were shut down leaving people to find other methods to get around. Early on, TV stations started recommending bicycles as a safer alternative to public transportation and great leisure activity that adhered to social distancing guidelines.

5 tips to increase trust in the COVID-19 era

PR Daily

Your customers want to have their questions answered so they can feel better informed—and less uncertain,” says David Johnston, director of social media at the Transportation Security Administration. “If Lead with what your organization is doing in response to the crisis,” Johnston says.

Hawaiian Airlines policy ruled not discriminatory … but will that fly?

Ronn Torossian

Department of Transportation claiming discriminatory practices on the part of the airline. Crisis PR Media Relations Ronn Torossian Pubilc Relations StrategyWhen two businessmen from American Samoa wanted to pre-select seats on Hawaiian Airlines, they were denied due to the airline’s new policy against improper weight distribution. As you might imagine, this lack of choice seating did not sit well with the businessmen, who promptly filed a complaint with the U.S.

What Tesla’s move to eliminate its PR department means for the industry

PR Daily

The move was first reported yesterday by Electrek, a news website that tracks the transportation industry’s shift from fossil fuels to electric. Crisis Communications Media Relations PR Industry Social Media Storytelling Visual & Video Communications

How travel brands can fill the social media void

PR Daily

The Transportation Security Administration (TSA) reports passenger air travel in June 2020 was only 20% of what it was in June 2019. RELATED: Join us for our Brand Storytelling During a Crisis Virtual Conference ].

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3 guidelines for using social media monitoring during a PR crisis

PR Daily

But on the day you pull up an Etsy link for handmade undergarments crafted from your company’s logo t-shirt (true story), or Facebook photos of build-your-own furniture made from your product’s packaging, or an Instagram video of a company driver shouting obscenities while transporting your product, you’ll be grateful for the chance to repay appreciation, express regret, or ensure safety. This piece originally ran on PR Daily in March 2013.

AirAsia pulls ads that critics say ‘promote sex tourism’

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. Germany’s transport ministry recently was criticized for its campaign to encourage bicyclists to wear helmets. It is embarrassing, stupid and sexist for the transport minister to be selling his policies using naked skin,” Maria Noichl, chairwoman of the wing, told the country’s Bild am Sonntag newspaper. ” Unlike AirAsia, German transportation organizations stood behind the messaging.

3 messaging lessons from funny highway safety signs

PR Daily

More departments of transportation are resorting to humor to get their public safety message across, but not everyone is laughing. FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ]. According to Lisa Miller , traveler information manager for the Utah Department of Transportation: Ninety-nine percent of our feedback has been positive. Crisis Communications Marketing PR Writing & Editing

Analyzing Uber’s Response to Rape Crisis in New Delhi + 2 Lessons for Every Company to Learn

Melissa Agnes

This was an avoidable – preventable – crisis. This needed to be a prevented crisis. We will work with the government to establish clear background checks currently absent in their commercial transportation licensing programs. Analyzing Uber’s response to this crisis. This crisis reflects upon them after all, not the New Delhi government. It is not possible to foresee and prevent every type of crisis scenario.

Using surveys to guide your recovery

PR Daily

After the COVID-19 crisis, you need accurate data and insights to inform your messaging. While you might have been using employee surveys for years, most of us have not done so during and after a public health crisis—and it’s more important than ever to solicit employee input right now. Others take public transportation to work but feel the risks of exposure are just too high on a bus or subway. Looking for more insights on managing through this crisis?

Despite a drivers strike, Uber seeks to woo investors ahead of IPO

PR Daily

Organizers called for drivers and riders to turn off their apps and find alternative modes of transportation on May 8. Transportation officials have braced for the outage, with airport authorities issuing warnings to travelers and arranging for extra taxis. RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. Please consider supporting them by using a different means of transportation today. Crisis Communications Lyft Uber

Taco Bell focuses on ‘to go’ design, Instagram adds ‘Suggested Posts,’ and Chipotle shares rice recipe on TikTok

PR Daily

CRISIS LEADERSHIP BOARD. Looking for more insight on how to address the current global crisis and lead your organization into a strong recovery?

30 jobs in the PR and marketing world

PR Daily

Coffee isn’t the only thing that will cost you an arm and a leg, if you live in Honolulu: It is also the most expensive when it comes to groceries, produce and transportation. Crisis Communications Marketing Media Relations PR Industry The WorkplaceBefore you jump at an offer to work in a major U.S. city, make sure you can afford the cost of living. Find out the priciest metropolitan areas, and then check out our list of current openings.

Boeing vows change after reports of missing safety features

PR Daily

government regulators were slow to respond to the crisis, and Boeing has defended the integrity of the aircraft in statements to the public. airlines or their regional carriers, the Federal Aviation Administration requires an Airline Transport Pilot certificate, which calls for at least 1,000-1,500 flight hours, depending on how the training was done. Boeing and airlines’ crisis response. RELATED: Join us May 9–10 for our Crisis Communications Conference. ].

Crucial workplace wellness trends

PR Daily

Even before COVID-19 turned our world upside-down, workplace stress, anxiety and burnout were all approaching crisis levels. FREE GUIDE: The role of managers during COVID-19, social unrest—and the next big crisis ]. Of course, increasing financial literacy and flexibility is nice, but helping employees cover childcare costs, transportation expenses, medical bills, student loans or groceries never goes out of style.).

Schools suspend on-site classes as COVID-19 spreads, Reddit launches a marketing feature, and Wingstop offers ‘wearable billboards’

PR Daily

Good morning, PR pros: As COVID-19 and organizations’ crisis responses dominate headlines and add tasks to communicators’ to-do lists, you might relate to The Washington Post’s recent TikTok video, shared by the publication’s “Department of Satire” writer and producer, Dave Jorgenson: Don’t touch your face pic.twitter.com/QMIMNdLjFK. That’s the lesson the Metropolitan Transport Authority learned when it tweeted a single symbol: — NYCT Subway (@NYCTSubway) March 10, 2020.

Expedia to lay off thousands, influencer marketing trends, and TSA clarifies its TikTok stand

PR Daily

The Transportation Security Administration wants the public to know it has barred employees from using the social media app because of concerns over national security. “The Transportation Security Administration (TSA) has an active and award-winning presence on several social media platforms. Also: Yorkshire Tea is caught in political crossfire, IHOP pushes National Pancake Day, Samsung downplays its data breach, and other stories.

Southwest Airlines blames mechanics union for canceled flights

PR Daily

“I think it is an indication of problems,” said John Goglia, a former member of the National Transportation Safety Board. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. The crisis might not be confined to worker relations and grounded planes. The crisis for Southwest shows how hard it is to regain consumer trust after a crisis. Crisis Communications PR Southwest Airlines

NYSE reopens with 25% of staff, ?Some Good News? acquisition takes heat, and Pizza Hut celebrates grads

PR Daily

Traders who return must wear masks, avoid taking public transportation and follow tough social-distancing rules, with newly erected Plexiglas barriers to help them stay apart. Why it’s important: Many organizations are focusing on reopening efforts, and no matter where you are in the process, your communications are a crucial step in your crisis strategy. CRISIS LEADERSHIP BOARD. The COVID-19 crisis has drastically changed the landscape for communicators and PR pros.

Tesla responds to viral video of exploding car with video of its own

PR Daily

RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. The National Transportation Safety Board is investigating the fatal 2018 crash, as well as others involving the Palo Alto, Calif.-based Your CEO is crucial to your crisis response, so your organization must protect his or her credibility and power. CEOs shouldn’t be distant or detached during a crisis media management incident. Crisis Communications Tesla

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IBM stops facial recognition work, employees seek fewer open workplaces, cosmetics brands drop talc, and more

PR Daily

CRISIS LEADERSHIP BOARD. Looking for more insight on how to address the current global crisis and lead your organization into a strong recovery? Join Ragan’s Crisis Leadership Board to network and brainstorm with peers, get the latest intelligence and research, and start to strategize for the future of your organization. Lachapelle emphasizes that the data is encrypted during transport, and it’s never accessible outside of the de-noising process.

Thomas Cook collapse strands 600K, Walmart drops e-cigarettes, and holiday shoppers to use voice recognition

PR Daily

— Dept for Transport (@transportgovuk) September 23, 2019. Why it matters: When crafting your crisis response, be empathetic, humble and tactful. Though sticking to your key messages is crucial during a crisis, closing down without notice and stranding hundreds of thousands of travelers around the world is not a time to remind people that you have “put customers first” and are were “one of the best-loved brands in travel.”. PR crisis?

On Capitol Hill, hero pilot slams Boeing over 737 Max

PR Daily

It absolutely interferes with one’s ability to quickly analyze the crisis and take corrective action,” he said. ” Carey says Boeing’s failures have created a “crisis of trust” between the airplane-maker and pilots. Jon Weaks, president of the pilots’ union at Southwest — which owns 34 Max jets, more than any other carrier, and is the world’s biggest 737 operator — faulted Boeing for many missteps during the crisis.

Brand conversations during COVID-19

Stephen Waddington

Organisations typically have one of two responses to a crisis: they either go silent or they over communicate. You’ll have observed examples for yourself during the COVID-19 crisis. The crisis has led to a massive shift to digital communications as organisations pile into email, social and web. The nature of organisational conversations depends on how both they and their customers have been impacted by the crisis.

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Boeing faces scrutiny after another 737 MAX crash

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. National Transportation Safety Board. Ethiopian Airlines has kept consumers informed about its crisis with a series of bulletins, all shared from its Twitter handle. Crisis Communications 737 BoeingThe new model, which has sent stock prices soaring, was involved in Ethiopian Airlines’ crash Sunday and a similar disaster last fall. Can the company assure people that its planes are safe?

Coca-Cola revives the CMO role, Goldman Sachs vows eco-friendly investment, and Starbucks apologizes to law enforcement (again)

PR Daily

Sustainable transport. The image crisis can be traced to incidents last year when police were called to remove black customers, triggering a response that closed stores nationwide for diversity and sensitivity training. Branding Content Marketing Crisis Communications Executive Communication Marketing Media Relations Morning Scoop PR Industry Storytelling Visual & Video Communications Writing & Editing

Happy little Vege-stunts

Prakkypedia

There’s no pesky product development, storage, transport, pricing, sales or launch to deal with. advertising community management crisis communications pr public relations reputation management social media twitterCan you hear the Down Under lyrics being rewritten? “He He just smiled and gave me a Vegemite ice cream …”. Vegemite’s marketing and PR team must be pleased with the spike in brand mentions since it began sharing a story yesterday about a Vegemite icy pole.

The journey from lockdown

Stephen Waddington

The challenge with the COVID-19 crisis is that it requires an international governmental response and there are countless unknowns. The PESTLE framework (political, economic, social, technology, legal and environmental) is useful to help define a micro or macro environment Map the uncertainties related to the crisis and how these impact your organisation Explore likely outcomes and discuss the implication and pathway for each scenario.

Uber's missteps lead to loss of London license

PR Daily

Transport for London, the governing body overseeing London’s transportation, is hitting Uber where it hurts. Transport for London (@TfL) September 22, 2017. Yet among riders, Uber remains popular as a cheap and easy mode of transportation. RELATED: Arm your team with the latest crisis communications strategies and tools. ]. Customers aren’t the only audience that matters.

7 truths about a career in communications

PR Daily

Communicators own the crisis response. Sometimes that might seem as if you’re spitting water on a grease fire, or running to stay one step ahead of an impending crisis: Hahaha @PRSA can't even do it properly in a full sentence.