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Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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What is Crisis Communications?

Shift Communications

Crisis communications in the public relations world can have many different interpretations depending on who you ask, but here’s the fundamental definition: you’re trying to mitigate damage to your company’s reputation by third party sources. The crisis communications equivalent of denying fuel for the fire.

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Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. Vice President, Marketing Technology. But what do we respond to? A Brief Catalog of Failures. Christopher S.

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Speak but be quiet. How to build crisis communication

Reputation Antistress by Sergii Bidenko

Besides the company's official site and social media pages, it may be an email blast, top managers' pages on social media, communication resources of professional associations belonging to the company, and so on. At the same time, in the moment of a crisis, communication tools should be taken under stricter control.

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Experts Weigh in on the PR Job Market Right Now, and What It Will Look Like Later This Year

PRSay

The event was hosted by Vanessa Yanez, global head of print communications at HP in San Mateo, Calif., Krista Wierzbicki Todd, vice president of global communications for Logitech in Newark, Calif., There will be a huge pent-up demand for communications after companies start hiring again,” Katz said.

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The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It

Melissa Agnes

For example, IR owns the relationships with investors, while customer service, sales and/or marketing departments (depending on the structure of the organization) may own the relationships with customers. This will be used for reference purposes, as well as for ease of access in the midst of a crisis.

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Setting the right earned media objectives for your brand

Onclusive

And while in the past there have always been clearer metrics around paid and owned media than earned media, that’s changed with the industry shift from print to digital formats, which has resulted in a wealth of digital data. For example, a boutique hotel would want to focus on the local market instead of striving to achieve global coverage.

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