The Hoyt Organization

APRIL 17, 2024

Thinking about adopting Google Alerts as part of your PR strategy? Google Alerts is a free online service provided by Google. This can include news articles, blogs, and videos. And as a result, you can turn potential PR crises into opportunities to showcase your responsiveness and excellent customer service.

Google 92

Google Publicity Customer Service Web 92

PR 20/20

JANUARY 16, 2023

Hence our obsession with keeping tabs on industry blogs and finding those articles and authors that impact our own ways of thinking. If like us, you’re always looking for new marketing resources, you’ve landed on the right blog post. Below is a guide to Ready North's favorite blogs and publications. Sorry if we missed you!

Blogging 52

Blogging Marketing Pinterest SEO 52

ImPRessions - Crenshaw Communications

APRIL 18, 2023

But as Dorothy Crenshaw points out in this blog post, the “drip-drip-drip of customer complaints, employee dissatisfaction, or competitive attacks can erode a brand’s good standing over time.” From shoring up customer service to conducting a reputation audit, Dorothy shares seven practical ways to safeguard brand reputation.

Reputation 333

Reputation Crisis Customer Service B2B 333

5W PR

MAY 10, 2023

Creating a positive experience throughout the customer journey is crucial for building long-lasting customer relationships. Offering Exceptional Customer Service Exceptional customer service is crucial for building customer loyalty for baby brands. The post Can Baby Brands Build Loyal Customers?

Brand 88

Brand Branding Customer Service Guidelines 88

Cision

FEBRUARY 11, 2016

Successful enterprise social strategies span silos and involve all departments, creating a cohesive plan that accurately reflects your business, employees and overall goals. Integrated social strategies also require integrated social tools. Learn the steps for building your successful enterprise-level social strategy.

Enterprise 120

Enterprise Strategy Pinterest Customer Service 120

Cision

DECEMBER 1, 2015

How’s your social media strategy looking? Maybe your Twitter stream has gone off the rails and only includes automatic updates of your blog content. Social media is just another communications channel, like your customer service phone number and email, so get on top of responding. Take the time to do that now.

Social Media 120

Social Media Strategy Media Customer Service 120

Doctor Spin

APRIL 5, 2023

Here are my 10 favourite PR strategies for small businesses. As a small business, having a successful PR strategy is essential for reaching your target audience and achieving growth. Knowing which strategies to employ can be the difference between success and failure. Learn more about content themes.

Small Business 52

Small Business Strategy eBook Reputation 52

5W PR

MARCH 8, 2024

Deliver reliable products and services that consumers can depend on, especially when they need them most. Customer service Go the extra mile in customer relationships with exceptional customer service. Brands that demonstrate resilience stand out and inspire confidence in their customers.

Consumer 78

Consumer How To Customer Service Policies 78

Doctor Spin

APRIL 5, 2023

Here are my 10 favourite PR strategies for B2B. As a B2B organisation, having a successful PR strategy is essential for reaching your target audience and achieving growth. Knowing which strategies to employ can be the difference between success and failure. Better customer relationships. Improved crisis management.

B2B 52

B2B Strategy eBook Small Business 52

5W PR

MARCH 7, 2024

Among the key insights gleaned from 5WPR team members who attended the event are reflections on the rising costs of customer acquisition for operators and the strategies they’re employing to navigate this challenge. Reach out to brainstorm your next campaign.

Trends 78

Trends Technology Customer Service Analytics 78

5W PR

JUNE 13, 2023

By utilizing natural language processing algorithms, brands can gain insights into customer feedback. This information can inform marketing strategies. It also allows for improved sustainability and enhanced customer satisfaction. Brands can integrate AI-driven customer service platforms that can handle inquiries.

Analysis 88

Analysis Customer Service Data Trends 88

5W PR

JULY 19, 2023

To stand out in this crowded marketplace, brands must employ successful apparel marketing strategies that capture interest and leave a lasting impact. Implementing personalization strategies can help a brand stand out and attract attention. This strategy attracts attention.

Apparel 78

Apparel Industry Customer Service Pinterest 78

5W PR

MARCH 22, 2023

However, there are a few strategies companies can use to be of greater value to consumers. These initiatives will draw customers who engage in values-based consumerism. Customer service Finally, a small company can differentiate itself by providing a high level of customer service and support.

Healthcare 88

Healthcare Brand Branding Customer Service 88

5W PR

APRIL 25, 2023

It automates tedious tasks like data entry and customer service, freeing up employees to tackle more strategic work. AI-powered chatbots and virtual assistants can provide 24/7 support, improving response times and reducing the need for human customer service representatives. This leads to more effective sales strategies.

B2B 97

B2B Customer Service Data Analytics 97

Onclusive

AUGUST 9, 2021

Owned Media & Content Strategy. Owned media consists of publishing content on brand-owned channels such as a customer-facing blog, email campaign, or social media outreach. PR pros will need to either write content themselves or help to drive strategy with a team of writers, editors and guest blog contributors.

Training 370

Training Media Training Reputation Crisis Communications 370

Onclusive

NOVEMBER 8, 2023

Owned Media & Content Strategy Owned media consists of publishing content on brand-owned channels such as a customer-facing blog, email campaign, or social media outreach. PR pros will need to either write content themselves or help to drive strategy with a team of writers, editors and guest blog contributors.

Training 195

Training Media Training Reputation Crisis Communications 195

5W PR

DECEMBER 13, 2021

One of the best ways that companies can realize how important customer service communication is is to first acknowledge that the consumers are the primary stakeholders of any business. The reason why consumers value communication from brands is that that’s both the first and the last step of the customer service delivery process.

Communications 88

Communications Consumer Customer Service Case Study 88

Cision

JULY 6, 2016

While Independence Day may be more about securing our freedom from England back in the day, as PR and communication professionals, we can also celebrate strategies to free up our time so that we can focus on running our campaigns smoothly. Start by using a scheduling tool to instantly publish your new blog posts to your social profiles.

Marketing 159

Marketing Customer Service Software Tools 159

Prohibition

MARCH 21, 2024

Social media analysis and trend identification is an important aspect to any social media strategy. Data collection and processing Like any other business strategy, social media marketing is most effective when your objectives are based on real data. This allows brands to adjust any strategies accordingly, if needed.

Social Media 62

Social Media Trends Analysis Media 62

Onclusive

AUGUST 22, 2017

Owned Media/Content Strategy. The flipside of earned media is owned media: publishing content on brand-owned channels such as a customer-facing blog, Medium publication, and the like. The PR pro either writes some of this content themselves or helps drive strategy with a team of writers/editors and/or guest blog contributors.

Media Training 397

Media Training Crisis Communications Conference Training 397

Waxing UnLyrical

MAY 2, 2013

That’s a blog post for another day. Some of the best sources for finding keywords and phrases are the people who interact with your customers on a daily basis. Whether those are sales people, account managers, customer service, or retail workers, they are the people who are continually interacting with your customers.

Blogging 111

Blogging SEO Web Google 111

5W PR

FEBRUARY 8, 2021

Power survey showed that more than half the first-time home buyers polled (54%) felt angry or confused when their mortgages were turned over to mortgage servicing companies. Bad customer service headed the list of complaints followed by poor self-service. What device(s) and what location(s) will be employed?

Customer Service 88

Customer Service Policies Analysis Training 88

The Proactive Report

FEBRUARY 17, 2023

There are many avenues for visibility – search engines, news media, social media, and other digital outlets like blogs and podcasts. How to build brand affinity and trust To build brand affinity and trust, companies must focus on creating meaningful experiences for their customers.

Brand 130

Brand Branding Ethics Engineering 130

Communications Conversations

SEPTEMBER 8, 2021

While a good chunk of brands still use Twitter as a customer service tool, some are starting to move away from Twitter and not devote the resources platforms like Instagram, Facebook and LinkedIn are receiving. Don’t try to get them to click through to a blog post. No replies (that’s customer service).

Twitter 149

Twitter Company Brand Branding 149

5W PR

NOVEMBER 16, 2023

Customers who engage in UGC feel a stronger connection to that brand, which leads to brand loyalty. Cost-effective marketing UGC is a cost-effective marketing strategy. Instead of spending on ad campaigns, brands can rely on their customers to generate content, often free of charge.

How To 78

How To Community Customer Service Tools 78

5W PR

JUNE 7, 2021

Customer service. Instant messaging apps are ideal for customer service. Special offers can be sent and customer queries can be resolved through back-and-forth conversation. A measure of caution has to be used with this strategy. Often subscription models help to retain customers and acquire new ones.

Marketing 107

Marketing Real Estate Customer Service Mobile 107

5W PR

DECEMBER 22, 2021

Businesses should consider how to adapt to keep customers loyal and to woo new customers. For this, technology, metrics , and proactive customer strategies can be extremely helpful. Excellent customer service can completely change the way people view a business.

Customer Service 88

Customer Service Financial Measurement Meeting 88

Engage PR

JANUARY 6, 2018

But before any business launches a multi-channel socially connected campaign, a solid strategy and foundation already has to be in place where learnings and insight into social media platforms and customer engagement have already been made.

Social Media 60

Social Media Strategy Media Survey 60

5W PR

MAY 23, 2022

The rapid changes in technology have brought about rapid changes in customer demands and behavior. For this reason, marketing professionals now need to create new strategies without any kind of guideline present. Nowadays, a large number of brands and companies of all sizes use AI to streamline their customer service.

Marketing 88

Marketing Guidelines Customer Service Technology 88

5W PR

NOVEMBER 7, 2022

A meaningful bond is also important as that helps immensely in customer satisfaction. To gain loyalty and build relationships, a business has to learn a lot about its customers. Given below are strategies that will help a business to gain loyalty. Reward customers for their loyalty. Increase responsiveness.

Consumer 88

Consumer Customer Service Social Media Brand 88

Newsfile

FEBRUARY 28, 2024

Our clients’ experiences paint the clearest picture of the unmatched service and innovative solutions we provide. Dive into the Newsfile experience and elevate your communication strategies to new heights. Let’s explore these first-hand accounts and uncover the essence of our PR and IR success stories.

Energy 59

Energy Customer Service Tools Corporate 59

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey. Organizations with a focus on inbound marketing.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

5W PR

JULY 11, 2023

This includes standardized operating procedures, efficient systems, and effective marketing strategies. That includes technical skills, business management, customer service, and marketing. This includes brand-wide campaigns and digital marketing strategies.

Communications 60

Communications Training Advertising Advertising 60

Deirdre Breakenridge

FEBRUARY 27, 2017

Chat bots replace many parts of customer service. Make a plan that includes: How much time per day you’ll spend learning, Top five publications, blogs, online magazines you want to read every day, Top three courses you want to take in the next three month, Top three conferences you want to attend this year. Don’t believe me?

Customer Service 150

Customer Service Meeting Community Conference 150

Contently - Strategy

NOVEMBER 29, 2023

According to WordPress, users create 70 million blog posts per month through its platform. Topic pillars, often referred to as content pillars or pillar content, are fundamental themes or topics you build your content strategy around. They serve as the cornerstone of your content marketing strategy.

How To 52

How To SEO Content Marketing Engineering 52

Contently - Strategy

MARCH 22, 2024

This applies to all sorts of content, including blogs, videos, podcasts, and content offers like e-books. If you’re at a loss, you can interview customers or ask your sales and customer service teams to copy you on replies to emails they receive or monitor your prospects and customers online to see what conversations they’re having.

SEO 52

SEO How To Engineering Mobile 52

Waxing UnLyrical

JUNE 12, 2013

An organization can deliver a customer experience that exceeds industry norms by a factor of 10, but if the customer was expecting one that was 11 times better, the organization has failed. Expectations are everything in customer service, and PR professionals play an important role in creating customer expectations.

Customer Service 103

Customer Service Publicity Film Measurement 103