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Was Away On A Mission Impossible?

ImPRessions - Crenshaw Communications

DTC luggage company Away replaced cofounder Steph Korey as CEO just days after a Verge article caused a PR trainwreck by exposing a punitive work culture there. It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. Sounds like the Verge article.

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Unpacking The Away PR Disaster

ImPRessions - Crenshaw Communications

DTC luggage company Away replaced Steph Korey as CEO just days after a PR trainwreck of an article by The Verge exposed its punitive work culture. It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. Sounds like the Verge article.

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Slack Tips And Tricks You May Not Know (But Desperately Need)

ImPRessions - Crenshaw Communications

According to a recent TechCrunch article , the Salesforce COO says that the deal was worth the price because it lets Salesforce bring together all the pieces of their platform. It’s a platform that has expanded over the years from pure CRM to include marketing, customer service, data visualization, workflow and more.

Mobile 310
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How to Lead the Rebrand of a Global Company

Cision

We’ve been fortunate to acquire brands like PR Newswire, Gorkana, and Bulletin Intelligence (among others), but the downside to this was the fact that it became more challenging for our customers (and our employees) to pin down who we were as a company. But whether internal or external, all communications should relay the same message.

Company 267
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5 Recommended Reputation Management Tools

Landis PR

This may be in social media posts, reviews, comments, online articles, blogs, etc. YEXT started as a location and listings management service that now offers advanced, AI-driven engagement interaction to help with sales, service and even employee communications. Sentiment is more advanced than simple monitoring.

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Stop with the hocus pocus – employee communications is for muggles

PR Conversations

I’ve sat through convention and forum talks where various oracles pronounced that: employees just want to be loved. Just look at the many different ways Elisabeth Kubler-Ross’s work on death and dying , and her change curve turns up in jolly presentations about employee motivation. Will it help us to listen better to employees?

Employee 103
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Employees – Hiring, Training, Leading – is this Boring Or…?

PR Fuel

Below are some thoughts on employees, and the “boring” work of creating a business that succeeds with both engaged customers and employees – enjoy! Hiring the Right Customer Service Agents to Represent Your Brand. Your customer service agents are your front line employees.