ImPRessions - Crenshaw Communications

APRIL 18, 2023

That’s why some reputation management firms offer PR services and PR agencies often address reputation management. Here are four posts from our agency founder, Dorothy Crenshaw, on PR and brand reputation, and how PR can protect and drive the latter.

Reputation 333

Reputation Crisis Customer Service B2B 333

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. These days, customer relations is public relations, especially for high-growth DTC brands.

Customer Service 156

Customer Service Employee Reputation Leadership 156

Norton's Notes

DECEMBER 4, 2015

So with that in mind you would think that Facebook would have a killer customer service team that would be agile, friendly, adaptable and helpful to get you to spend your money in the correct areas right? I thought the aim was to help your customer and make them happy? Google does it, so why don’t you Facebook?

Customer Service 28

Customer Service Facebook Social Media Agency 28

Prohibition

JANUARY 24, 2022

The negative reaction caused by unplanned events can quickly snowball into a full-fledged mess, but that’s where a PR agency comes in to provide documentation, analysis and actionable advice to help companies handle their most sensitive high stakes situations with professionalism. Book a free consultation with us today!

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Ronn Torossian

NOVEMBER 16, 2022

On one hand, these platforms have allowed companies to clearly demonstrate their excellent customer service through direct dialogue. Social media platforms have greatly changed the way that companies and their audiences interact with each other lately. The post Responding to Public Criticism appeared first on.

Publicity 195

Publicity Customer Service Crisis Social Media 195

Ronn Torossian

MAY 7, 2021

There is a difference between a brand or company making a simple customer-service blunder, a company having a vast communications crisis. Even the most minor customer service-related errors can turn into massive problems that get media and public attention. Each needs […].

Crisis 195

Crisis How To Customer Service Company 195

5W PR

MARCH 8, 2024

Deliver reliable products and services that consumers can depend on, especially when they need them most. Customer service Go the extra mile in customer relationships with exceptional customer service. This builds trust and justifies any premium associated with the brand.

Consumer 78

Consumer How To Customer Service Policies 78

5W PR

MAY 10, 2023

Creating a positive experience throughout the customer journey is crucial for building long-lasting customer relationships. Offering Exceptional Customer Service Exceptional customer service is crucial for building customer loyalty for baby brands. The post Can Baby Brands Build Loyal Customers?

Brand 88

Brand Branding Customer Service Guidelines 88

The Hoyt Organization

APRIL 17, 2024

And as a result, you can turn potential PR crises into opportunities to showcase your responsiveness and excellent customer service. It can also help you create customized services to meet their needs and challenges. This enables you to quickly respond to any negative comments, reviews, or press. Get started today.

Google 82

Google Publicity Customer Service Web 82

5W PR

JUNE 13, 2023

It also allows for improved sustainability and enhanced customer satisfaction. Enhanced Customer Service and Engagement AI-powered chatbots and virtual assistants can provide 24/7 customer support and personalized recommendations. Brands can integrate AI-driven customer service platforms that can handle inquiries.

Analysis 88

Analysis Customer Service Data Trends 88

Onclusive

NOVEMBER 8, 2023

Companies often hire specialized agencies on a project basis to assist with specific repositioning or market research. The PR pro may train spokespeople themselves or hire an outside agency or consultant to lead a one-time session. Managing PR Agencies Remember when we mentioned PR pros at the Director level?

Training 195

Training Media Training Reputation Crisis Communications 195

5W PR

MARCH 22, 2023

These initiatives will draw customers who engage in values-based consumerism. Customer service Finally, a small company can differentiate itself by providing a high level of customer service and support. This can give small brands an edge over larger competitors that may not share the same priorities.

Healthcare 88

Healthcare Brand Branding Customer Service 88

5W PR

MARCH 7, 2024

This entails investing in customer service, optimizing user interfaces, and leveraging data analytics to tailor offerings to individual preferences. Expanding Offerings: Diversification emerged as a key strategy for operators seeking to enhance customer engagement and differentiate themselves in a crowded market.

Trends 78

Trends Technology Customer Service Analytics 78

5W PR

APRIL 25, 2023

It automates tedious tasks like data entry and customer service, freeing up employees to tackle more strategic work. AI-powered chatbots and virtual assistants can provide 24/7 support, improving response times and reducing the need for human customer service representatives.

B2B 97

B2B Customer Service Data Analytics 97

Onclusive

AUGUST 9, 2021

It’s not uncommon for specialized agencies to be hired on a project basis to help with specific repositioning or market research. The PR pro may train spokespeople themselves or hire an outside agency or consultant to lead a one-time session. Managing PR Agencies. Internal Communications. Executive Thought Leadership.

Training 370

Training Media Training Reputation Crisis Communications 370

5W PR

FEBRUARY 22, 2024

Foster loyalty and encourage repeat purchases through exceptional customer service. The post Strategies to Compel Consumers to Splurge on Your Products appeared first on Public Relations Blog | 5W PR Agency | PR Firm. Justify higher prices by emphasizing these benefits. Deeply understand the target audience.

Consumer 78

Consumer Strategy Ethics Customer Service 78

5W PR

JULY 19, 2023

UGC adds authenticity to a brand and allows potential customers to see real people enjoying the apparel. Customer service Exceptional customer service is a powerful marketing tool. The post Innovative Ways to Make a Splash in the Apparel Industry appeared first on Public Relations Blog | 5W PR Agency | PR Firm.

Apparel 78

Apparel Industry Customer Service Pinterest 78

5W PR

MAY 3, 2021

That data came from the 650 member plus trade association, Interactive Advertising Bureau (IAB), which surveyed an unidentified number of agencies and marketers in late November. A lot has previously been written, both pro and con, about customer service and the increased use of AI and chatbots. What Else Increased?

Brand 88

Brand Branding Customer Service Consumer 88

Onclusive

AUGUST 22, 2017

It’s also common for specialized agencies to be hired on a project basis for repositioning or when market research is required. The PR pro may media train spokespeople themselves or hire an outside agency or consultant to lead a one-time session. Managing PR Agencies. Internal Communications. Executive Thought Leadership.

Media Training 397

Media Training Crisis Communications Conference Training 397

Ronn Torossian

JULY 19, 2017

There are some things you should be doing to keep your business in the minds of customers – both current and potential ones. Customer Service. Good customer service builds brand loyalty, but great customer service lets … READ MORE ».

Hotels 150

Hotels Customer Service Blogging Brand 150

PRSay

DECEMBER 27, 2022

We’ve all seen users tweet about poor customer service, but via Twitter brands can offer to resolve those issues faster than any other method. ESG and your agency. As more companies realize the benefit of DEI in hiring and work groups, so should your agency. Agencies must start at the internship level.

Trends 126

Trends Pitching Twitter Nonprofit 126

Onclusive

APRIL 5, 2018

A big factor for why my team switched over from our previous media monitoring tool Meltwater, was AirPR’s excellent customer service, swift action in incorporating customers’ feedback into their roadmap and having the ability to track attribution for articles.”- Great company and customer service.” – Collin D.

Software 199

Software Analytics Customer Service Comparison 199

5W PR

JUNE 7, 2021

Customer service. Instant messaging apps are ideal for customer service. Special offers can be sent and customer queries can be resolved through back-and-forth conversation. The post Marketing with Messaging Apps appeared first on NY PR Agency 5W Public Relations Blog - 5WPR.

Marketing 107

Marketing Real Estate Customer Service Mobile 107

5W PR

OCTOBER 14, 2020

These figures and earlier articles about consumers’ increased dependency on social media to browse and shop, make social media customer service extremely important. In September, social media management platform Hootsuite reported that 76% of consumers message a business seeking customer service or support.

Social Media 88

Social Media How To Media Guidelines 88

5W PR

DECEMBER 22, 2021

Businesses should consider how to adapt to keep customers loyal and to woo new customers. For this, technology, metrics , and proactive customer strategies can be extremely helpful. Excellent customer service can completely change the way people view a business. Customers get all the details, minus the extra fluff.

Customer Service 88

Customer Service Financial Measurement Meeting 88

5W PR

NOVEMBER 16, 2023

Creating shareable moments Design the products, services, or brand experiences in a way that naturally encourages customers to share their moments. Whether it’s unique packaging, memorable events, or exceptional customer service, shareable moments stimulate UGC.

How To 78

How To Community Customer Service Tools 78

5W PR

DECEMBER 13, 2021

One of the best ways that companies can realize how important customer service communication is is to first acknowledge that the consumers are the primary stakeholders of any business. The reason why consumers value communication from brands is that that’s both the first and the last step of the customer service delivery process.

Communications 88

Communications Consumer Customer Service Case Study 88

Stephen Waddington

DECEMBER 2, 2019

It’s indicative of the fact that outside of customer service social media engagement has largely become a paid activity. Budgets for monitoring and listening to customers have fallen by 9% this year. Voice/search apps have taken over chatbots as one of the areas in which agencies need more education.

Digital PR 78

Digital PR Report Communications Crisis Management 78

5W PR

OCTOBER 6, 2023

Customer involvement Inviting customers to participate in product development decisions through surveys or focus groups not only empowers them but also strengthens their emotional connection to the brand. Their sense of ownership can drive greater engagement and advocacy. This ensures a coherent brand message.

Consumer 88

Consumer Strategy Case Study Survey 88

Melissa Agnes

OCTOBER 22, 2014

Some of the most important and rewarding work I do is in helping the public service sector, be it police agencies, fire departments, cities and municipalities, hospitals, emergency management departments and others, better plan and prepare for a crisis or emergency situation. How to position your agency as a social media influencer.

Conference 228

Conference Social Media Crisis Crisis Management 228

5W PR

FEBRUARY 8, 2021

Power survey showed that more than half the first-time home buyers polled (54%) felt angry or confused when their mortgages were turned over to mortgage servicing companies. Bad customer service headed the list of complaints followed by poor self-service. What device(s) and what location(s) will be employed?

Customer Service 88

Customer Service Policies Analysis Training 88

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

Agility PR Solutions

JULY 30, 2019

We’ve read aboutthe retail industry’s struggles with CX and customer service, but new industry rankings in brand intimacy show that retail is actually doing a good job of making an emotional connection with consumers. The post Retail delivers the goods in new brand intimacy rankings appeared first on Agility PR Solutions.

Retail 60

Retail Brand Branding Customer Service 60

5W PR

NOVEMBER 7, 2022

Giving customers special mentions on social media platforms also helps to show them how much a business appreciates them. Customer service can be a very important factor when it comes to choosing a brand. Each interaction with the customers matters as customers evaluate each interaction that they have with a business.

Consumer 88

Consumer Customer Service Social Media Brand 88

5W PR

MAY 23, 2022

Nowadays, a large number of brands and companies of all sizes use AI to streamline their customer service. Conversational AIs use machine learning and natural language processing to converse and have unique interactions with the customers. appeared first on Public Relations Blog | 5W PR Agency | PR Firm.

Marketing 88

Marketing Guidelines Customer Service Technology 88

Flack's Revenge

JANUARY 15, 2020

After firing off an angry tweet , I got to thinking (always a bad sign); and reflected on a post I wrote over ten years ago: PR Moment of Truth (the title refers to a phrase from the customer service field ). In 2020 it is a different moment of truth, a different kind of reckoning.

Journalism 156

Journalism Ethics Customer Service Report 156

5W PR

APRIL 18, 2022

One such example comes from the popular fast-food chain Wendy’s, which uses several different strategies, including interacting with customers, sharing humorous content such as memes, making references to trending topics and pop culture across their content, and providing consumers with freebies. Reputation Management.

Strategy 88

Strategy Marketing Reputation Survey 88