PRSay

JUNE 21, 2022

My most important crisis communications test didn’t come through my PR work with PayPal, Snowflake or Tetris. ” For LGBTQIA people in public relations, that creates a unique challenge: How do you run your professional PR program with the personal one in your life? Photo of the author above right. It came in college.

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NewsWhip

DECEMBER 9, 2021

Last Wednesday, just one day after plans for the company to go public hit the wires, the Better.com CEO Vishal Garg shocked the world when he fired 900 employees on a Zoom call, and the apology he’s given since then has actually done little to help. Media and Public interest to articles about Better.com CEO firing employees.

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ImPRessions - Crenshaw Communications

DECEMBER 19, 2023

Most of the so-called PR disasters that unfolded in 2023 went well beyond public relations strategy or execution. Consider your stakeholders: OpenAI Arguably the greatest PR fiasco of the year was the public ouster – and swift reinstatement – of Open AI CEO Sam Altman.

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The Stalwart Blog

FEBRUARY 12, 2021

Public relations experts say it’s key to make sure your restaurant’s crisis plan is in place and updated—at all times. “It It certainly is a ‘pay me now’ or ‘pay me later’ scenario,” says David Oates of San Diego- based Stalwart Communications , which offers crisis public relations for restaurants and other businesses.

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Mark My Words

MARCH 15, 2024

People Princess Beatrice and Zara Tindall Have a Blast at Horse Race as Kate Middleton Photo Controversy Continues Mark Borkowski, a London-based public relations and crisis communications expert, tells PEOPLE that the palace didn’t calm concerns by sharing a new image with the public — “in fact, it’s made it worse.”

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Mark My Words

MARCH 14, 2024

The People A palace insider downplayed the PR crisis, telling PEOPLE exclusively that although the situation is a “bump in the road, it’s not an earthquake.” ” “[Kate] has apologized and graciously so,” the insider says. “You’re always on display and always got to be perfect.”

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Mark My Words

MARCH 12, 2024

Belfast Telegraph After Monday’s apology, Kate was seen leaving Windsor in a car with William as he was driven to the Commonwealth Day service at Westminster Abbey. Public relations and crisis consultant Mark Borkowski described the photograph as a “massive own goal” and said the unedited photograph should be released to regain trust. “I

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NewsWhip

APRIL 29, 2021

This move, one that was supposed to “ save the sport ,” backfired spectacularly on all 12 teams, becoming a PR and marketing disaster as public outcry opposing the league poured in both digitally and physically. . Let’s take a look at the public reaction to the news, as well as which outlets were driving the most engagement.

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The Stalwart Blog

JANUARY 5, 2020

I actually found myself as my own Crisis PR client to start 2020. Instead, I responded with a posting that essentially apologized that he took it that way, noted that I did not intend for anyone to feel offended and that veterans like myself often chide others in such was, all in good fun. Yeah – not kidding.

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The Stalwart Blog

FEBRUARY 16, 2020

Crane should take a lesson from Cuban’s playboy on how to handle a crisis – and fast. The guy could not have screwed up any more from the press conference he did last week offering a poor attempt to apologize for the cheating scandal. This is how bad it’s going to get.

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Prohibition

DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. Nowadays, it can all be done in the public domain. How to prepare and fix a PR crisis.

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Cision

JULY 31, 2015

Verticals don’t matter; a B2B brand is just as likely as a B2C or nonprofit to face a crisis at some point. Establish a crisis communication plan now rather than later. Crisis management involves pre-crisis, mid-crisis and post-crisis phases. A public crisis demands a public apology and public action.

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PRSay

FEBRUARY 21, 2020

A significant part of public relations isn’t just communicating with the media to pitch them and share positive developments about client projects — it’s also about being frank, open and professional with journalists during a time of chaos and crisis. Be prepared to address the public.

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ImPRessions - Crenshaw Communications

APRIL 10, 2018

Most public relations experts agree that the rules of the public apology are relatively simple. But if apologizing is so simple, why do so many CEOs botch the apologies ? But in a high-stakes situation where a strong apology is required, most leaders need help with the art of expressing remorse.

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5W PR

JUNE 6, 2017

Before talking about building trust after a crisis, let’s at least mention the need to build trust with your clients and customers on an ongoing basis. Nature of the Crisis. The reason for the crisis will make a difference on how your proceed as well as what to do early on and later. Or if not, more likely to forgive faster.

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Reputation Us

APRIL 12, 2017

Whenever a corporate crisis or public gaffe occurs, I often get questions from colleagues, friends and family on what my PR perspective is. Like most, our LT Public Relations team has been appalled by this week’s actions (or lack of actions) by United Airlines in the wake of the many blunders. SPOKESPERSON.

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Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

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ImPRessions - Crenshaw Communications

APRIL 10, 2019

Any expert will tell you that coming back from a public disgrace is a long haul. So far, only one – Huffman – has taken the first public steps toward recovery. For a public person charged with a crime, the smartest legal strategy may be in conflict with the best public relations advice. Apologize.

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The Stalwart Blog

JULY 18, 2019

Here’s the catch that could turn into a crisis PR if they’re not careful. If it’s not true to your brand, if it is not something that is core to your values, it could come back and bite you quick, and then it’s really hard to recover from, even in the best of crisis PR circumstances.

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Prohibition

DECEMBER 13, 2021

Any company, big or small, can experience a crisis. According to research, about 75 percent of companies will experience a crisis at some point due to the increasing complexity of modern business and the growth of social media in our fast-paced world. This is where crisis management comes in. What is Crisis Management?

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Agility PR Solutions

APRIL 17, 2024

Because of how interconnected the world is nowadays with instantaneous communication channels, a single misstep can rapidly spiral into public relations crisis. With social media and the internet growing every day, customers and others can share their opinions with huge audiences in an instant.

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5W PR

DECEMBER 18, 2018

Crisis communications, on its surface, is easy to comprehend and understand – when something bad happens, respond accordingly. However, crisis (as it is simply referred to in PR) much like the industries it serves, is constantly evolving to effectively and efficiently respond in times of need.

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ImPRessions - Crenshaw Communications

APRIL 10, 2017

The public relations team at United had probably just started to breathe easy after the infamous “leggings” crisis when a second PR disaster hit. But for public relations and crisis experts, United’s immediate response was also troubling. We apologize for the overbook situation.

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ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy.

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ImPRessions - Crenshaw Communications

FEBRUARY 1, 2021

PR, on the other hand, with its ties to reputation and crisis management, is thought to play a more defensive role, designed to protect the corporate brand. A strategic public relations campaign can build significant corporate and product brand value, especially over time. A sudden market shift or crisis.

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MaccaPR

FEBRUARY 19, 2018

and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. CRISIS LESSON #1: EVERYTHING YOU BELIEVE IS PRIVATE WILL BE SHARED PUBLICLY. The first rule for any online crisis ?

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The Stalwart Blog

JULY 17, 2020

Lofthouse tried twice to apologize in official statements. The second one, probably written by somebody who is better quality on PR, had Lofthouse profoundly apologizing for his actions and said he would now try to make amends by taking an anti-racist class and reflecting on his actions. This instance serves as a good lesson for CEOs.

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Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. If you think you could never be the victim of a crisis, think again. What is a crisis?

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The Stalwart Blog

JULY 28, 2019

Some days even the best-intended actions can cause a crisis PR. They immediately apologized for the oversight. Empathy and action is the rule of the day in any crisis PR situation. The post The straight skinny of Forever 21’s Crisis PR situation appeared first on Public Relations Security.

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5W PR

DECEMBER 17, 2018

And sometimes, a PR crisis happens through no fault of our own at all. How can you rebuild after a crisis? One of the most important steps in rebuilding your brand after a PR crisis is the initial response. People appreciate consistency and calm, especially in a crisis. Be specific and relatable, not canned and robotic.

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5W PR

SEPTEMBER 10, 2020

The public outcry was fast and loud. In July 2011, it began a series of announcements, apologies, and turnarounds that negatively affected the brand and company reputation for over a year. The company CEO apologized to customers who felt disrespected while also introducing the new DVD service that ended up being canceled a month later.

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ImPRessions - Crenshaw Communications

APRIL 3, 2018

Almost Famous (2000) — Media Relations. The iconic publication sends a 15 year-old reporter to travel with the band on tour in order to write an in-depth piece. Both the inexperienced reporter and the naïve band members make the media relations mistake of getting too close to be objective. Buena Vista Pictures (1995).

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Deirdre Breakenridge

OCTOBER 29, 2018

Vaynermedia was the company hired to create the Shea media campaign: almost everyone in the campaign project, as well as head of relations and marketing at Shea Moisture was white, even though the business is black-owned. Even after the brand tried to apologize, many former supporters weren’t accepting it.

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Presspage

MAY 11, 2017

When a crisis hits, it is important for an organization to have a protocol in place. The protocol should not only focus on how to handle and cope with a crisis, but should also contain a clear communication flow. The question remains – will using social media in crisis communication deliver you an advantage?

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ImPRessions - Crenshaw Communications

JANUARY 28, 2018

Yes, 2017 feels like a lifetime ago, given our breakneck news cycle, but there were plenty of public relations lessons over the year for big brands and business categories. The media has been aggressively criticized by the president, and public trust in the press hovers at 41%, according to Gallup. The Winners. Mainstream media.

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Mark My Words

SEPTEMBER 22, 2022

iNews There have been “crisis talks” with ITV bosses over the claim of queue-jumping that reduced Holly Willoughby to floods of tears and damaged her £10m brand. After “crisis talks”, a damage-limitation dialogue with ITV is ongoing, with Willoughby continuing on air this week and telling friends she does not wish to quit.

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Sword and the Script

APRIL 15, 2017

You only get one shot at making a good first impression – and that’s true for corporate apologies too. When a company apologizes and then has to apologize again, albeit with a little more sincerity – and then apologizes again, again, and again – the business missed its shot at its first apologetic impression.

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