Why Boeing’s Reputation Radar Failed

ImPRessions - Crenshaw Communications

Boeing’s PR crisis deepened this week as a fuller picture emerged of its handling of serious problems surrounding the 737 Max. It’s not unusual that Boeing CEO Muilenberg viewed his crisis in the context of his short-term responsibility to employees and shareholders.

Assessing Potential Crisis Counselors

Ronn Torossian

No matter the industry, your brand is likely to face some form of PR crisis at one time or another. One strategy for ensuring this is hiring a crisis and reputation management consultant, or […]. The post Assessing Potential Crisis Counselors appeared first on.

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How To Restore A Public Reputation

ImPRessions - Crenshaw Communications

Can they win back their reputation? It may sound paradoxical, but from a reputation point of view, Huffman should hope that she spends time in jail. The post How To Restore A Public Reputation appeared first on Crenshaw Communications. CC BY-SA 3.0.

Crisis & Reputation Management on Boards’ Radar

The Proactive Report

The 2016 Aon Global Risk Management Survey that polled CEOs, CFOs and risk managers ranked damage to brand and reputation as a top concern, displacing the financial and economic risks that have traditionally dominated this survey in the past. Crisis Readiness Tips.

Commercial Real Estate (BOMA): Reputation Management and Crisis Preparation

Reputation Us

No matter how sophisticated your business operations appear, in today’s world, it’s not IF a crisis will occur, but WHEN. While you can’t anticipate a crisis, you can be prepared for one. Attendees learned how to: Prepare for a crisis.

Crisis & Reputation Management Top Financial Services Concerns

The Proactive Report

Almost all (99%) of the executives polled in the 2015 Makovsky Wall Street Reputation Study said this has made it increasingly difficult for the financial services industry to rebuild reputation over the past 12 months. ONLINE REPUTATION MANAGEMENT.

4 PR gaffes that jeopardize your reputation

PR Daily

When crisis strikes, and the reputation of your business is questioned, there’s so much to do. Sometimes, it can take months or years before your reputation is restored. FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ]. Crisis Communications PR

Report: PR pros aim to increase online reputation monitoring

PR Daily

What people say about your organization can either bolster or erode your brand reputation, especially in the digital media landscape. Two-thirds of small business PR pros use social media to keep tabs on their organizations’ reputations. Crisis Communications PR reputation

LISTEN UP! How Listening Reveals Reputation

Reputation Us

Listening (not talking) to staff, recruits, customers and public leads businesses to problem identification and problem solving—while enhancing reputation. ReputationUs advocates that listening is vital to be a successful organization—and your company’s reputation depends upon it.

“The Wolf” (Pulp Fiction) – Reputation Management Before Crisis

Reputation Us

There is no universally approved or formal title for professionals who perform immediate crisis support. Often used titles include “PR Pros” or “PR guy or gal,” or generally speaking, “Crisis people” (e.g., “ Wells Fargo ‘s PR people were spinning this crisis into a positive for the bank.”). We recently revisited these monikers and developed a more appropriate title, “ Reputation Manager.” Need a Reputation Manager?

LISTEN UP! How Listening Reveals and Strengthens Reputation

Reputation Us

Listening (not talking) to staff, recruits, customers and public leads businesses to problem identification and problem solving—while enhancing reputation. ReputationUs advocates that listening is vital to be a successful organization—and your company’s reputation depends upon it.

A Clinical Look at Huawei’s Reputation Management

Ishmael's Corner

The post A Clinical Look at Huawei’s Reputation Management appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. Note: A version of this essay appeared in EE Times. Beleaguered. That’s the word that seems tethered to Huawei these days. Yet, “beset with difficulties” doesn’t quite capture what the telecom giant is experiencing.

How to protect your online reputation with PR tactics

PR Daily

What is the best way to safeguard your reputation online? Jon Goldberg of Reputation Architects recently spoke on this subject to PRSA Western District Conference in Phoenix. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ].

How can you rebuild a damaged reputation?

PR Daily

“Which office do I go to get my reputation back?” Donovan was innocent, but not everyone seeking to repair their reputation is. Preventing a crippling blow to your reputation takes a tactical crisis plan, which needs to be catered to the specific situation.

When The Crisis PR Guy Is The Crisis

ImPRessions - Crenshaw Communications

There’s not a major corporation today that doesn’t have a small army of PR and reputation experts helping it navigate a tricky media and government relations landscape. This is the most important part of protecting a corporation from reputation damage that starts inside.

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Uber CEO Hopes to Remake the Brand’s Reputation

Ronn Torossian

The post Uber CEO Hopes to Remake the Brand’s Reputation appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Crisis PR Media Relations PR Firm PR Inspiration Public Relations 5WPR PR AgencyThe past two years or so have been a rough road for ride-sharing company, Uber.

The PR Pro’s Role in Reputation Management

Solo PR Pro

Reputation management has been a recent topic of discussion in our Solo PR Premium Member Facebook Group (Shameless plug, if you’re a solo, this alone is well worth your membership – join us! ). What steps are you taking to oversee your client’s reputation management?

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

3 ways for companies to defend their reputations online

Agility PR Solutions

Most of us have heard the famous phrase, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” Unfortunately, these days, you don’t have complete control over your own reputation. Public Relations crisis

KFC Crisis Response Is A PR Win

ImPRessions - Crenshaw Communications

It’s not the worst reputation crisis that can happen to a food chain (just ask Chipotle ), but for a chicken restaurant to run out of chicken not only opens to door to competitors, but it makes its management look incompetent. in its response to the mini-crisis.

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How to safeguard your reputation in a crisis

PR Daily

Reputations are won or lost in the moment after a crisis. Whether you win or lose, your reputation is far more within your control than you might think. Crisis is the moment of choice—where your destiny is determined one way or the other. Crisis Response.

Company Lessons for a Crisis Simulation

Reputation Us

The Crisis Training “Top Seven” A few weeks ago we managed a mock crisis simulation at one of our client’s premises to test their crisis communications plan. The post Company Lessons for a Crisis Simulation appeared first on LTPR.

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Analyzing First Responders In Crisis PR

ImPRessions - Crenshaw Communications

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. See this fascinating Wired article for a deeper peek into the inner mechanisms of crisis PR.

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Crisis impact—reputation events twice as costly for brands since rise of social media

Agility PR Solutions

Reputation events such as cyber attacks and PR crises can have a direct impact on share price—and that cost has gotten far worse in the social media age, according to a new report from Pentland Analytics and professional services firm Aon plc. Public Relations crisis

Reputation Has A New Home – ReputationUs

Reputation Us

We think about reputation a lot. Not our own, per se, but rather business and nonprofit reputations. How are reputations formed? How long does it take to build a strong reputation? Who (employees, customers, community, media, social influencers) ultimately decides what is the organization’s reputation? When a crisis happens, how does it affect a reputation? ReputationUs takes an “inside out” approach to analyzing reputation.

Crisis Management for Influencers

Ronn Torossian

A brand must be prepared for a possible reputation crisis caused by its influencers or spokespeople. To be as prepared as possible, here are some steps to take should a reputation crisis occur. The post Crisis Management for Influencers appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Brand PR Crisis PR 5WPR CEO Crisis PR Agency PR Agency Public Relations

Why Gamble With Your Reputation?

Melissa Agnes

The most important thing I’ve learned in my years as a crisis management professional is that most crises are avoidable. Yet companies still gamble with their reputation. It is rare for a crisis to simply just happen. Reputational risk management vs. crisis management.

Crisis lessons—how crisis-mode learnings inform stronger biz strategy

Agility PR Solutions

As PR practitioners know all too well, a company crisis can have severe implications on brand reputation, but company strategy can also get sidelined during the chaos. The post Crisis lessons—how crisis-mode learnings inform stronger biz strategy appeared first on Agility PR Solutions.

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5 ways to overcome a reputational crisis

PR Daily

But until the college experienced a yearlong whirlwind of bad news and a federal civil rights investigation, it hadn’t really felt the trauma of full reputational crisis. Do the right thing: Preserving reputation through a year-long crisis. ,” Reese tells how Lehigh marshaled its strengths and confidence in its mission to overcome an emergency that threatened to cause serious damage. The crisis didn’t seem like much of a threat to Lehigh at first.

Online Reputation Management Guide for 2015

The Proactive Report

In his article for Forbes, Jonathan Salem Baskin points out that most crisis do not erupt overnight: C ontrary to the notion that reputations can be ruined in an instant, most crises are months or years in the making. Every interaction affects your image and your reputation.

Killing them softly: The reputational threat of employee crises

PR in High Definition

You may be thinking, “But, Charlotte, these companies are still being used by millions of people, this reputational damage is a drop in the ocean for them.” Well, yes, that may be true in the short term, but how much longer can they take reputational hits like these before users are turned off? Also, having a bad reputation as an employer means that you’re less likely to attract the best people, and without the best people you fall behind in producing the best products and services.

As courtroom losses mount, J&J seeks to limit reputational damage

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. Referring to the recent accusations , Sophie Rasmussen, senior marketing director, baby care EMEA, at the FMCG company, commented: “Our approach has been the best approach during a crisis: transparency.”.

The Do Be, Don’t Be Guide to a Good Reputation

PR Matters

As communications professionals, we all have our favorite books on PR and reputation management, many of which can be found discussed on PR Daily , among other professional media sites. You have been hired to protect and grow the reputation of the company, not undermine it.

Reputation Management: Making Employees Brand Ambassadors

Ronn Torossian

Reputation management is no easy feat for any company. The post Reputation Management: Making Employees Brand Ambassadors appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Brand PR Crisis PR Pubilc Relations Ronn TorossianIn fact, the bigger the company, the less control it seems to have over people’s beliefs about its corporate values and decisions. Need some convincing?

Airline reputational woes go global

Media Bullseye

Over the past year, the air carriers in the US have been involved in multiple incidents that have compounded the industry’s reputational woes. Short-term quarterly financial gains may not be worth the long-term reputational hits.

Fix (or Establish) Your Brand Reputation

Shift Communications

Brand reputations can make or break a company; a few bad reviews or questionable comments on social media could turn away customers instantly. Warren Buffet once said, “It takes 20 years to build a reputation and five minutes to ruin it,” and we agree.

No Reputation is a Bad Reputation

David PR Group

“All of a sudden,” the executives realized that no reputation actually equates to a bad reputation. More and more, your online reputation is your overall reputation. No reputation is a bad reputation. David online reputation public relations

Sorry is hardest word in crisis communications

Stuart Bruce

For too many companies sorry is the hardest word when facing a crisis. Even when they do apologise it’s too often a fake apology with too… Continue Reading → The post Sorry is hardest word in crisis communications appeared first on STUART BRUCE.

Responding to Crisis

Ronn Torossian

Crisis management and communication is the most common PR function known to the public. Giving PR a bad reputation in the public eye, as the bad guys called in to hide or spin the truth and help brands to cover up mistakes and even illegal activities. The Real Purpose of Crisis Communications More to the truth, crisis communications help brands prepare for, endure, survive, and thrive when controversy … READ MORE ». Business Crisis PR 5WPR CEO Public Relations

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Purina Could Take Crisis Tips From Tylenol

Reputation Us

When I first heard about Purina’s crisis, it reminded me of the Chicago Tylenol poisonings in the 1980s. The post Purina Could Take Crisis Tips From Tylenol appeared first on LTPR.

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