The anatomy of a reputation crisis

NewsWhip

We recently completed a comprehensive study on the anatomy of a reputation crisis using our data, and we’re including some of the highlights here. For each crisis type, we looked at a handful of the prominent examples from 2018-2021. Data breaches as reputation crisis.

Is There Reputation Damage After A Cyber Attack? YES!

Reputation Us

In a recent study conducted by ReputationUs (RepUs) and DHM Research during Cybersecurity Awareness Month (every October), the firms examined the effects of cyber attacks on corporate reputation and consumer confidence. Let’s protect that reputation today…together.

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How To Safeguard Your Digital Reputation

ImPRessions - Crenshaw Communications

The foundation of a good public relations campaign is reputation management, and it’s important now. Our new all-digital workstyle can impact brand and personal reputation, and not always in a good way. COVID shutdown raises reputation risks.

Crisis Communication Plan Components

Ronn Torossian

Crisis public relations can make or break a brand during a crisis. When nightmare scenarios befall well-meaning and prestigious businesses, a diverse range of threats can severely damage a brand’s reputation. The post Crisis Communication Plan Components appeared first on.

Corporate Reputation And The Whistleblower Culture

ImPRessions - Crenshaw Communications

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. The post Corporate Reputation And The Whistleblower Culture appeared first on Crenshaw Communications.

Reputational Risk: When Should you Implement your Crisis Strategy?

Cision

We all have a crisis strategy in place, but how do we know when the right time is to activate it? Crisis ManagementThis piece lays out the perfect tools to help prepare you to recognize when it's time.

Why Boeing’s Reputation Radar Failed

ImPRessions - Crenshaw Communications

Boeing’s PR crisis deepened this week as a fuller picture emerged of its handling of serious problems surrounding the 737 Max. Professor Sucher argues that, had Muilenberg framed the accidents more broadly by acknowledging uncertainty and pledging to investigate a possible connection between the two crashes, he might have limited the damage to Boeing’s reputation. A consumer-products company, on the other hand, typically has a fine-tuned sense for a reputation threat.

Resilience Shapes Reputation

Reputation Us

On December 1, 2020, Casey Boggs of ReputationUs will present “Resilience Shapes Reputation” at the Northwest Credit Union Association’s Marketing, Business Development & Community Outreach Council. While the challenges of this year disrupted the “norm” for everyone, credit unions were resilient, and that enhanced their reputations. Join Casey Boggs, ReputationUs President, for the engaging and interactive session, “Resilience Shapes Reputation.”.

How To Restore A Public Reputation

ImPRessions - Crenshaw Communications

Can they win back their reputation? It may sound paradoxical, but from a reputation point of view, Huffman should hope that she spends time in jail. Repairing one’s reputation doesn’t have to involve media, and in many cases it’s better to avoid it, lest you appear to be capitalizing on the situation. The post How To Restore A Public Reputation appeared first on Crenshaw Communications. CC BY-SA 3.0.

Can PR Take Ownership Of Reputation?

ImPRessions - Crenshaw Communications

In business as in life, reputation is everything. Few corporate CEOs will deny that a company’s reputation colors every aspect of business, including marketing, talent recruitment, employee relations, shareholder relations, and the customer experience. Reputation Dividend Report calls reputation a “cornerstone of corporate value” and quantifies the dividend that corporations with a five-star rep enjoy. How PR and reputation intersect.

2020: The Year of the Reputation

Reputation Us

QUESTIONS : Is corporate reputation a focus for your organization in 2020? According to the 2019 DHM Research and ReputationUs study , 93% of consumers say a company’s reputation is important when they choose among products and services of similar quality and price. Corporate reputation is now a strategic intangible asset that affects an organization’s: Financials. Identify reputation vulnerabilities and opportunities. Hey executives!

How to build your reputation with CSR

PR Daily

Building your organization’s reputation these days can be a tricky business—particularly with accusations of “greenwashing” awaiting companies that are all talk and no action. The year of the crisis. The post How to build your reputation with CSR appeared first on PR Daily.

Corporate Reputation And The Whistleblower Culture

ImPRessions - Crenshaw Communications

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Any crisis manager knows that it’s easier to prevent a reputation crisis than to clean it up after the fact.

3 Steps for Effective Crisis Communications Management

Onclusive

A communications crisis can be one of the most difficult situations in your career. Crisis preparedness, internal education and having the right tools can aid you before a crisis hits. Here are three steps for effective crisis communications management: 1.

4 proactive steps for preserving brand reputation

PR Daily

RELATED: Showcase your crisis comms work ]. When asked what they thought would most damage their reputations, company leaders pointed to racial injustice, sex or gender discrimination and financial improprieties. Do you know what skeletons are luring in your organizations’ closets?

With economic crisis on horizon, CEO confidence in corp. image and brand reputation dips

Agility PR Solutions

As predicted in the May report, CEO confidence in corporate image and brand reputation […]. The post With economic crisis on horizon, CEO confidence in corp. image and brand reputation dips appeared first on Agility PR Solutions.

Book review: Reputation Management by Tony Langham

Stephen Waddington

A book that provides a blueprint for modern reputation management. Reputation Management: The Future of Corporate Communication and Public Relations by Tony Langham is a guide to the importance of reputation for modern organisations.

Crisis & Reputation Management on Boards’ Radar

The Proactive Report

The 2016 Aon Global Risk Management Survey that polled CEOs, CFOs and risk managers ranked damage to brand and reputation as a top concern, displacing the financial and economic risks that have traditionally dominated this survey in the past. KPMG’s 2017 On the Board’s Agend a report also has crisis and reputation management listed as a priority and notes that crisis prevention and readiness have taken on an increased importance and urgency for boards and management teams.

How crisis communications has changed

PR Daily

After a year of disruption and chaos, what about the practice of crisis communications is new and what’s the same as it ever was? After months of a global pandemic, racial justice protests and heaps of economic uncertainty, crisis communications has taken on new meaning.

Increasing Negativity on Social Media Threatens Brand Reputations

Glean.info Blog

As brands expand their social media advertising efforts, the ads also pose brand reputational dangers – possibly to the surprise of PR and marketing managers. If left unmonitored, the ads can attract negative comments, increasing reputational risks. Photo by Andre Hunter on Unsplash.

Apply for the 2021 Nonprofit Reputation Program (Free for NAO members)

Reputation Us

An organization’s reputation is critical and must be managed effectively and proactively. Want to take proactive steps to enhance and protect your organization’s reputation? The work will include: An audit of the nonprofit’s current reputation internally (e.g.,

737 Max Flies Again – Will Boeing’s Reputation Follow?

Glean.info Blog

The Federal Aviation Administration (FAA) has cleared the Boeing 737 Max to fly again, but can Boeing’s reputation soar again? PR crisis experts criticized Boeing’s crisis communications response, saying it was slow to act and lacked transparency.

Resilience Amid Crises is Critical in Building a Positive Brand Reputation

Reputation Us

As Winston Churchill once famously advised, “Never let a good crisis go to waste.” For credit unions, crises can offer opportunities to revisit strategy, refocus vision, and reinforce reputation. REPUTATION: PEOPLE, PRODUCTS AND PROCESSES.

A Clinical Look at Huawei’s Reputation Management

Ishmael's Corner

The post A Clinical Look at Huawei’s Reputation Management appeared first on Ishmael's Corner ~ Storytelling Techniques For Business Communications. The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. Note: A version of this essay appeared in EE Times. Beleaguered. That’s the word that seems tethered to Huawei these days. Yet, “beset with difficulties” doesn’t quite capture what the telecom giant is experiencing.

Crisis PR Outlook for 2021

The Stalwart Blog

So plan on operating in somewhat of what I would certainly call a Crisis Communication mode throughout 2021. That also applies to monitoring your online reputation and managing reviews. The post Crisis PR Outlook for 2021 appeared first on Public Relations Security.

The importance of civility for brand reputation in 2020

PR Daily

RELATED: Showcase your crisis comms work ]. The post The importance of civility for brand reputation in 2020 appeared first on PR Daily.

How Gwyneth Paltrow’s Goop rebuilt its reputation after crisis

Agility PR Solutions

The post How Gwyneth Paltrow’s Goop rebuilt its reputation after crisis appeared first on Agility PR Solutions. Founded by actress Gwyneth Paltrow in 2008, wellness and lifestyle brand Goop has been hit by its fair share of criticism over the years.

Assessing Potential Crisis Counselors

Ronn Torossian

No matter the industry, your brand is likely to face some form of PR crisis at one time or another. One strategy for ensuring this is hiring a crisis and reputation management consultant, or […]. The post Assessing Potential Crisis Counselors appeared first on. Crisis PR Public Relations Ronn Torossian 5WPR 5WPR CEO Crisis PR Agency PR Firm Strategy

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Commercial Real Estate (BOMA): Reputation Management and Crisis Preparation

Reputation Us

No matter how sophisticated your business operations appear, in today’s world, it’s not IF a crisis will occur, but WHEN. While you can’t anticipate a crisis, you can be prepared for one. On April 23, ReputationUs ‘ Casey Boggs presented to members of BOMA Oregon on the importance of enhancing the reputations commercial real estate companies, while preparing for realistic industry crises (e.g., Attendees learned how to: Prepare for a crisis.

Reputation and Crisis Management: “Trust Me On The Sunscreen”

Reputation Us

Our Advice: Protect Your Reputation. When it comes to safeguarding your company’s reputation or preparing for an unexpected crisis, think of it like putting on sunscreen. On the other hand, some crisis situations—like having an intense sunburn—can be mitigated all together by taking some simple precautions with a risk management plan. For this reason, any solid reputation management plan should have three components: Understand your current reputation (i.e.,

Reputation on social media – Comms must own it or lose it

NewsWhip

I’d like to focus on a particular group who are impacted by this new reality: the professionals charged with protecting corporate reputation. Reputation Meets “Clash and Turmoil”. Companies, like people, need a minimum threshold of reputation to operate in society.

“The Wolf” (Pulp Fiction) – Reputation Management Before Crisis

Reputation Us

There is no universally approved or formal title for professionals who perform immediate crisis support. Often used titles include “PR Pros” or “PR guy or gal,” or generally speaking, “Crisis people” (e.g., “ Wells Fargo ‘s PR people were spinning this crisis into a positive for the bank.”). We recently revisited these monikers and developed a more appropriate title, “ Reputation Manager.” Need a Reputation Manager?

COVID Vaccine Distribution – First Crisis PR Event of 2021

The Stalwart Blog

The year 2021 certainly kicked off in fine Crisis PR style. We’ve even seen the Crisis come back to nursing homes whose health care workers are reluctant to take the vaccine, simply because they’re not sure that they can trust anyone.

Crisis & Reputation Management Top Financial Services Concerns

The Proactive Report

Almost all (99%) of the executives polled in the 2015 Makovsky Wall Street Reputation Study said this has made it increasingly difficult for the financial services industry to rebuild reputation over the past 12 months. Looking ahead at the next 12 months, executives reported four major threats to building a strong reputation: Non-compliance with regulation/ legal matters, Quality of products or services, Company commitment to building reputation, and.

Taking the “Cry” Out of Crisis

Reputation Us

Today’s crisis ridden world has put most businesses into a tailspin on how to handle the multiple issues (e.g., Some have even experienced a hit to their overall reputations primarily due to the lack of preparation and response to such crises. CRISIS RESPONSE TEAM.

Is a Crisis Always Bad for the Brand?

Meltwater - PR

Brands in crisis. Now it seems there’s a brand in crisis on what seems almost like a daily basis. For many brands, crisis… Read More >>>. Marketing PR & Comms Crisis Management Reputation ManagementNo longer is it a once-in-awhile occurrence.

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6 tips for protecting brand reputation in 2021

PR Daily

What reputational risks are brands likely to face in 2021? The COVID-19 crisis continues to surge across the U.S., He argues that companies that take their reputation seriously will—and must—include employees in their biggest decisions. Don’t let this crisis go to waste.

Introducing Crisis Dashboard

NewsWhip

It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. For global companies, reputation is the new gold. Crisis Dashboard.

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9 tips to protect your reputation during COVID-19

PR Daily

What can businesses and communicators due to safeguard carefully developed reputations and digital presences? Here are some tips for the current crisis. A slew of negative reviews questioning your operations and handling of this crisis may threaten your online reputation.

Crisis PR Lessons From The Iowa Caucus

ImPRessions - Crenshaw Communications

It’s a classic case of what not to do in a crisis situation. Even the most brilliant crisis response wouldn’t have solved the problem, yet it could have ameliorated some of the reputation damage and resulting coverage.

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