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Book Review: Communicate in a Crisis

Wadds Inc.

A review of Communicate in a Crisis by Kate Hartley. When is a crisis a major threat, and when is it just a Twitter storm? Communicate in a Crisis by Kate Hartley sets out to answer that question. The first two, focusing on the digital realm, make the book stand out from other crisis management manuals.

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NYU Twitter Chat Reveals the Bright Minds of our Future

Melissa Agnes

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. A4:PR is important in crisis management. They manage the intangibles like reputation and trust. A bad PR can escalate crisis. Anchal Nayyar (@anchal_nayyar) March 6, 2014. Breathe and stay calm.

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6 Best Practices for Identifying and Reacting to a PR Crisis

Cision

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” They write: “Facebook’s IPO is a flop.”

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TCIP #043 – Bullying Ends Here with Tad Milmine

Melissa Agnes

Welcome to episode #043 of The Crisis Intelligence Podcast, with Melissa Agnes and Tad Milmine. Those of you who know me and follow my work, know that bullying is a youth-affecting crisis that touches my heart. Follow Melissa on Twitter: @melissa_agnes. Learn more about Agnes + Day , Melissa’s crisis management firm.

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Google May Penalize Your Crisis Communications If Your Website Is Not Mobile-Friendly

Melissa Agnes

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. It involves your website. So get on it!

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Benefits of Working with Influencers on Social Media

Critical Mention

Influencer marketing is increasingly prevalent in marketing strategies across the globe now that social networks like Instagram and Twitter continue to rise in popularity. Senior Marketing Manager, Critical Mention. Priscilla is the senior marketing manager for Critical Mention. Priscilla Osorio.

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How to Prepare a PR Crisis Plan

Prohibition

Your customers could make their displeasure known on your Facebook page and Twitter feed. Trying to control a crisis is almost impossible. But you can plan for it by creating a PR Crisis Plan. The following are 11 steps you can take to create a solid PR crisis plan: 1. Set up a PR crisis management team.

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