ImPRessions - Crenshaw Communications

AUGUST 4, 2022

Someone who worked for pizza company DiGiorno noticed #WhyIStayed trending on Twitter and smelled an opportunity. To its credit, the social media manager for Duolingo posted a heartfelt apology. Until Twitter launches an official sarcasm font, it’s just too easy to misunderstand a post or tweet in the heat of the moment.

Construction 385

Construction Crisis Reputation Social Media 385

Melissa Agnes

SEPTEMBER 4, 2018

Captain Chris Hsiung and Katie Nelson, of Mountain View Police Department, join The Invincible Brand Podcast to discuss how they quickly overcame an escalating viral crisis in a way that increased the trust their community and the general public have in their brand. About this episode. Follow and connect with MVPD on social: Facebook.

Crisis 176

Crisis Viral Brand Branding 176

Melissa Agnes

APRIL 11, 2018

It’s also easy to go about your Facebook, Twitter, Gmail, Instagram, Snapchat—you get the idea—business without ever really questioning what is happening on the backend of things. Facebook was well aware of this reality—as is Google, and Twitter, and all the other social media networks and apps that are leading the way.

Crisis 160

Crisis Crisis Management Policies Privacy 160

Melissa Agnes

MARCH 15, 2018

I recently had the opportunity to sit down with Jordan Redshaw, one of the communications managers with the recovery task force at the Regional Municipality of Wood Buffalo (a.k.a. The biggest lessons Jordan learned while managing this crisis. Follow Melissa on Twitter: @melissa_agnes. About guest, Jordan Redshaw.

Crisis 145

Crisis Crisis Communications Crisis Management Community 145

Melissa Agnes

AUGUST 1, 2016

Welcome to episode #058 of The Crisis Intelligence Podcast, with Melissa Agnes and Brian Willis. When it comes to crisis management, law enforcement has one of the most challenging tasks. Follow Melissa on Twitter: @melissa_agnes. Follow Brian on Twitter: @BrianRWillis. ” as a crisis management strategy.

Crisis 100

Crisis Crisis Management Training Conference 100

Melissa Agnes

SEPTEMBER 12, 2014

Enjoy – and be sure to share your #CrisisRoundup with me over on Twitter or in the comments section below. From The Crisis Intelligence Blog. The Value of a Crisis Simulation. What You Need to Learn from DiGiorno Pizza’s Foolish Twitter Gaffe. This week’s episode of The Crisis Intelligence Podcast.

Crisis Management 191

Crisis Management Crisis Healthcare Customer Service 191

Melissa Agnes

OCTOBER 19, 2014

It’s filled with answers to many questions, as well as tips, strategies and “must do’s” when it comes to your crisis prevention and crisis management – whether your organization is touched by Ebola or not. Follow Melissa on Twitter: @melissa_agnes. Follow Agnes + Day on Twitter: @agnesdayinc.

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. This article by Gerard Braud was brought to my attention on Twitter and I was left speechless as I read it. They’re on Twitter! Especially for effective crisis management.

Social Media 252

Social Media Crisis Crisis Management Crisis Communications 252

PRSay

DECEMBER 18, 2019

Within hours of sending the message, Morey found himself the subject of a Twitter uproar. More than 170,000 Twitter responses appeared to come from basketball fans who were offended by his position. ( For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips.

Corporate 100

Corporate Crisis Management Crisis Government 100

Prohibition

APRIL 7, 2022

Twitter users take a stand to call for action. From a CSR standpoint, consumers are using Twitter to call for governments and corporations to take more action against climate change in what has been dubbed “The Great Restoration”. For the finance community, conversations around finance, crypto and DeFi have really picked up on Twitter.

Instagram 62

Instagram Social Media Trends Media 62

Prohibition

APRIL 7, 2022

Twitter users take a stand to call for action. From a CSR standpoint, consumers are using Twitter to call for governments and corporations to take more action against climate change in what has been dubbed “The Great Restoration”. For the finance community, conversations around finance, crypto and DeFi have really picked up on Twitter.

Social Media 62

Social Media Trends Media Instagram 62

Cision

AUGUST 30, 2016

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams.

Crisis 220

Crisis Crisis Communications Crisis Management Exercises 220

Melissa Agnes

DECEMBER 21, 2014

Law enforcement, as an industry in the United States in particular, is in the midst of a major crisis. Between what happened in Ferguson, New York, Phoenix, Cleveland, California… this crisis continues to spiral out of control with the divide between community and police continuing to grow. This needs to stop.

Crisis 100

Crisis LinkedIn Crisis Management Twitter 100

PRSay

APRIL 7, 2022

When the pandemic first began, I immediately became a crisis manager full-time. Unfortunately, I didn’t spend much time taking care of myself because of all the great work I was pushed to do every day to ensure that I supported the organization I worked for to the best of my ability as a communicator. I needed a push.

Publicity 87

Publicity Study Crisis Management LinkedIn 87

Melissa Agnes

OCTOBER 19, 2014

It’s filled with answers to many questions, as well as tips, strategies and “must do’s” when it comes to your crisis prevention and crisis management – whether your organization is touched by Ebola or not. Follow Melissa on Twitter: @melissa_agnes. Follow Bill on Twitter: @chiefb2.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

PRSay

JUNE 30, 2021

Before witnesses had a moment to compose themselves, Fort Lauderdale Mayor Dean Trantalis, the city’s first openly gay leader and a witness to the incident, was quoted telling the already assembled media there had been a “terrorist attack” on the LGBTQ+ community.

Crisis Communications 113

Crisis Communications Crisis Communications Local 113

Stephen Waddington

JUNE 23, 2020

Shout if we’ve missed anything.

Creativity 78

Creativity Industry Crisis Management Sports 78

Melissa Agnes

NOVEMBER 30, 2014

Tom also shares some unorthodox advice, discusses what him and his team have been doing to prep and educate the public on the Ebola crisis and some of the communication strategies they implement year-round to keep the members of their community safe. Follow Melissa on Twitter: @melissa_agnes. Subscribe via email.

Crisis Communications 100

Crisis Communications Crisis Crisis Management LinkedIn 100

Melissa Agnes

JANUARY 11, 2015

Within this episode of The Crisis Intelligence Podcast, Dan and I dive into the specific strategies that the NWS uses to communicate with their community in times of emergency. Follow Melissa on Twitter: @melissa_agnes. Learn more about Agnes + Day, The Crisis Intelligence Firm. Connect with Melissa on LinkedIn.

Crisis Communications 100

Crisis Communications Crisis Strategy Wireless 100

Sword and the Script

SEPTEMBER 19, 2022

This week I paused to catch up on reading several other PR and corporate communications surveys that I haven’t had a chance to read yet and summarize them here for you. Companies should be investing in the story behind their quarterly or annual results to resonate with the investment community and positively influence valuation.”

Survey 82

Survey Corporate Communications Financial 82

Melissa Agnes

NOVEMBER 16, 2014

Lou discusses the moment when he decided to change his approach, what it’s taken him since then to change his perspective, reshape his reputation within his community and the value that this change has brought to him as a human being and a police officer. Follow Melissa on Twitter: @melissa_agnes. Subscribe via email.

Crisis 113

Crisis LinkedIn Crisis Management Reputation 113

Cision

JANUARY 19, 2016

Brown discussed how Cision Global Insights helped mitigate the crisis faster by tracking audience in real time, provided qualitative and quantitative data for better decision-making and preserved the state’s tourism during the busiest season of the year. Could your brand manage a crisis in today’s social world?

Crisis 120

Crisis Tourism Local Crisis Management 120

NewsWhip

JUNE 2, 2021

Predictive Crisis Management . These networks include Facebook, used by 68% of US adults , and Twitter, used by 25%. . We combine and provide relevant discussion across social media, so any story’s arc can be seen alongside the latest Reddit discussion about it, the hottest YouTube takes, and the most engaged Twitter commentary.

Media 88

Media Data Reddit Crisis 88

Melissa Agnes

DECEMBER 9, 2014

50Shows is one more way that I can “give back” to my community by interviewing amazing women who have incredible stories to share. For example, my very first guest, Willa Shalit, co-founder of Road to Market, discussed how she works to bring women’s products to market in post-conflict zones and communities devastated by natural disasters.

Radio 100

Radio Interviews Crisis Management Community 100

Prohibition

AUGUST 4, 2021

Online Brand Reputation Management is now one of the most important tools for business today. With the advent of online reviews, social media sites like Facebook, Twitter, Instagram etc., managing your reputation has become an all-encompassing affair that businesses can no longer ignore. Review Management. Owned Media.

Reputation 62

Reputation Brand Branding SEO 62

NewsWhip

OCTOBER 21, 2020

Finally, most communications professionals rely on social listening to gauge public response. This generates a perspective almost entirely wrapped around Twitter, which has a limited user base and where 10% of accounts create 80% of the Tweets. The post Introducing Crisis Dashboard appeared first on Newswhip.

Crisis 158

Crisis Reddit Reputation Tools 158

Cision

MAY 12, 2017

It was no official confirmation, but the impact of the update was felt across the SEO community. This will push down negative results and bring positive results high in the SERP and help in crisis management. Connect with him on Twitter @connect2taral. Fred is a spam algorithm that works around links. Google Fact Check.

Google 259

Google Digital PR Mobile SEO 259

Prohibition

JULY 10, 2019

Many twitter users were outraged that Gucci would release such a garment during Black History Month and demanded the product was removed from sale. The company did so and took to Twitter to release a statement: “Gucci deeply apologizes for the offense caused by the wool balaclava jumper.

Fashion 75

Fashion Telecommunications Crisis Training 75

Stephen Waddington

JUNE 26, 2018

It’s essential for reputation monitoring and crisis management. It’s a debate that’s taking place not in the media or PR industries, but among the computer and data science communities. Companies such as Facebook and Twitter required companies to pay to promote and amplify content.

Ethics 69

Ethics Analysis Technology Data 69

NewsWhip

JUNE 10, 2021

Deploying crisis management teams | Jump to text. Is it isolated in one community or one space or one network? Or has it moved from Twitter to Facebook, or from Twitter to someone’s blog, or whatever it might be? How would you define the difference between risk management and crisis management?

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Mark My Words

JUNE 29, 2015

Much of the chatter has centred on Farah’s choice of crisis managers, Freuds. Where a war of words with a hostile media may be forgiven, his public battles with fellow runner Andy Vernon on Twitter angered many in the athletics community and bridges were unnecessarily burned. And the bigger the star the bigger the spike.

Wikipedia 60

Wikipedia Sports Crisis Management Print 60

Waxing UnLyrical

JULY 14, 2014

The 5 Step Guide To Using Social Media in Crisis Management. I think I’ll start a crisis campaign today!” area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. Twitter Facebook Google+ LinkedIn Monday Roundup: Campaigns.

SMB 77

SMB Case Study Nonprofit Social Media 77

Critical Mention

FEBRUARY 27, 2020

One crucial reminder is that due to the incredible power of social media it is essential to remind brands and spokespeople of the need to manage their online voice and reputation. Building a brand community and/or family on social media is now just as important as obtaining an interview in national magazine.

Journalism 78

Journalism Social Media Radio Fashion 78

Rock the Status Quo

MARCH 30, 2015

Fabulous or terrible, Messenger Business will present some interesting challenges for real-time crisis management, brand reputation monitoring and community manager duties, won’t it? For PR pros, however, it might not cause too many ripples in the crisis control front. What do you think?

Facebook 100

Facebook Customer Service YouTube Crisis Management 100

Waxing UnLyrical

MARCH 13, 2013

Here’s how it’s billed: Social media in a crisis. Three globally-known experts examine the fundamentals of social media crisis management. area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. What to do when the tweet hits the fan?

Conference 103

Conference Social Media Crisis Crisis Management 103

PRSay

OCTOBER 1, 2018

The closure affected both the park and the surrounding communities during the height of the summer visitor season. Do you also manage social media for the park? As chief of the public affairs office, I write the news releases and the messages, and then the social media folks post them on Facebook, Twitter, Instagram, etc.

Public Affairs 98

Public Affairs Hotels Publicity Interviews 98

Waxing UnLyrical

AUGUST 10, 2011

The fact remains, whether new media or old, you must learn and know how to write content that connects with your communities. Community management: Community management has come to the fore as a unique role and discipline in itself. You can connect with him on Twitter @JGarant. postlink%%.

Ethics 75

Ethics Community Internal International 75