PRCA Digital PR and Communications Report: "Digital PR moves fast"
Stephen Waddington
DECEMBER 2, 2019
In the past 12 months digital PR has seen investment in content and paid social media but cuts in SEO and social listening. It’s indicative of the fact that outside of customer service social media engagement has largely become a paid activity. Budgets for monitoring and listening to customers have fallen by 9% this year.
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