Onclusive

OCTOBER 12, 2021

If you’re a communicator tasked with getting budget approval for the PR department, read on to learn how to develop a business case that you can use to get the resources and support you need to achieve your goals. A business case can also help you demonstrate the value of PR and communications for your brand.

Resources 195

Resources Technology Data Tools 195

Landis PR

MAY 9, 2022

Successful crisis communications strategizing occurs before an incident. Product recalls, natural disasters, pandemics, leadership and employee issues are all grounds for crisis communications. Get Your Crisis Team Together: Convene your team as quickly as possible to establish roles and responsibilities.

Crisis 59

Crisis Communications Crisis Communications Guidelines 59

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4).

Crisis Communications 40

Crisis Communications Social Media Crisis Communications 40

PRSay

MARCH 7, 2022

What expertise and resources does your organization have that can best help make a difference? Listen to what is being talked about internally, and let this help shape your priorities and influence your messaging. Listen to what is being talked about internally, and let this help shape your priorities and influence your messaging.

Resources 178

Resources Ethics Internal International 178

Doctor Spin

FEBRUARY 22, 2024

Improve internal communications. Learn more: Lobbying Internal Communications (IC) “Strengthening internal communication through various methods, including face-to-face communication, can improve employee engagement and build trust between management and employees.” Keep stakeholders well-informed.

Publicity 52

Publicity Public Affairs Journalism Corporate 52

Landis PR

MARCH 18, 2024

The more comfortable you are in an interview, the more likely the reporter will come back to you as a resource for other relevant stories. Improve internal communications While media training primarily focuses on external communications, it can also help organizations improve internal communications.

Media Training 59

Media Training Training Media Interviews 59

Sword and the Script

OCTOBER 25, 2022

considering international relations, have caused Communications professionals to be evermore careful with comms content. A vast increase in demand and 24/7 availability to address: Actual and perceived crises or emergencies and inquires and requests made by all elected officials and community members.”. More internal comms.

Communications 120

Communications Crisis Internal International 120

PRSay

MARCH 19, 2020

As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. Plan for the worst. Is it helpful?

Crisis Management 214

Crisis Management Crisis Crisis Communications Employee 214

Stern + Associates

AUGUST 11, 2023

There are many ways to build community relations. Some common methods include donating to local charities, volunteering the organization’s time and resources, sponsoring local events, and working with local businesses and organizations. This can lead to increased brand awareness, sales, and engagement.

Public Affairs 62

Public Affairs Publicity Local Crisis Communications 62

PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. Managing a Chapter crisis. Make sure that the Chapter board knows the importance of crisis planning. Know your resources. Are any board members proficient in crisis planning? Not on my list? Assemble a crew.

Crisis 78

Crisis Crisis Communications Nonprofit Local 78

Sword and the Script

MARCH 17, 2020

It’s worth brainstorming internally and examining if and when customers really need to hear from your company at this moment in time. Remind the customer of the digital resources the company has developed as a matter of routine support – or to obtain updates about the company’s status during this pandemic. These are strange times.

B2B 80

B2B Crisis Communications Crisis Software 80

Sword and the Script

AUGUST 1, 2022

.” In open-ended comments, respondents cite digital, internal comms and a greater focus on comms by leadership as among the underlying reasons. Some of those comments include the following: “Significantly more related to internal comms and recruiting.”. A mix of internal and external resources.

Survey 129

Survey Communications Measurement Internal 129

Burrelles Fresh Ideas

JANUARY 30, 2024

In another incident, an Atlas Air Boeing 747 cargo plane caught fire moments into its flight from Miami International Airport on January 18. And on January 20, a Delta Air Lines Boeing 757 plane lost a nose wheel as it was taxiing for take-off from Hartsfield-Jackson Atlanta International Airport.

Ethics 96

Ethics Crisis Transportation Airlines 96

Newsfile

FEBRUARY 28, 2024

What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation. Effective crisis communication ensures transparency, empathy, and timely responses. What is Native Advertising?

Viral 52

Viral Crisis Communications SEO Reputation 52

Melissa Agnes

MAY 2, 2016

Some elements you may want to incorporate into this section include: Definition of a crisis – whether in the broader sense of the term or by narrowing in and defining certain specific crisis scenarios. The crisis management levels that all incidents should be categorized into. Internal escalation protocol(s).

Crisis Management 100

Crisis Management Crisis Crisis Communications System 100

Melissa Agnes

AUGUST 29, 2014

From The Crisis Intelligence Blog. Emory’s Excellent Crisis Communication on Facebook. Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. In this episode, Jane Jordan-Meier and Melissa Agnes discuss the role of a leader in a crisis. Crisis Management Resources'

Crisis Management 190

Crisis Management Viral Crisis Healthcare 190

Cision

APRIL 13, 2016

Josh Culling, senior vice president at Dezenhall Resources, Ltd., says it’s more important to add value with your crisis communication than to try and spin the issue. What are some of the key components of a successful crisis communication strategy? What role does social media play in crisis communication?

Crisis Communications 120

Crisis Communications Crisis Social Media Reputation 120

Institute for Public Relations

JANUARY 29, 2024

The researchers conducted 13 in-person or online in-depth interviews March – May 2022 with communications and human resources … Continue reading How to Build Relationships with Employees in Times of Crisis →

Employee 98

Employee Crisis How To Resources 98

Doctor Spin

FEBRUARY 14, 2024

Tools and Tactics Public Relations: PR uses tools such as press releases , events, community involvement, web- and social media publishing, and interactions with the news media to earn public attention and goodwill. It also involves crisis communication to mitigate damage to the company’s reputation.

Publicity 52

Publicity Marketing eBook Public Affairs 52

Konnect Agency

MARCH 31, 2020

.) – this may be more than one point of contact and it should be determined which vendors/stakeholders will hear from you first Brief employees on crisis communication protocols and provide contact information for the crisis team leader who will be able to answer their questions. #3

Communications 69

Communications Crisis Communications Crisis Social Media 69

PRSay

AUGUST 4, 2021

Clearly communicating about planned changes can alleviate resistance by providing clear expectations and the necessary resources to navigate those changes. Zemke is a certified crisis-communication leader and has more than 20 years of strategic communication experience. Photo credit: prostock studio ].

Communications 157

Communications Employee Transportation Energy 157

Melissa Agnes

MARCH 6, 2018

Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready. Determine your current processes of internal escalation.

Crisis 172

Crisis Crisis Management Handbook Viral 172

Solo PR Pro

NOVEMBER 10, 2020

Neither can a communications counselor. Communications professionals are valuable resources. Like the judge, the reporter/editor ultimately makes that decision based on what was said. I think we’ve established a lawyer can’t make guarantees. That noted, you wouldn’t go into trial representing yourself. instead of another tactic?

Communications 99

Communications Comparison Exercises Interviews 99

PRSay

OCTOBER 27, 2020

But leaders who can decipher and simplify information will stand out as resources who can be relied on, Wright said. Rather than try to convey too much information at once, decide what is essential and communicate with simple messaging, he said. John Furner, president and CEO of Walmart U.S., Find the right tone.

Crisis Management 103

Crisis Management Crisis Employee Conference 103

PRSay

OCTOBER 14, 2019

RockDove Solutions is a proud sponsor of the PRSA 2019 International Conference in San Diego on Oct. As the context and speed in which crises unfold in the digital age shifts, so does the task of crisis preparedness. Every week we talk to some of the 750-plus organizations which use our In Case of Crisis mobile app.

Crisis 79

Crisis Crisis Management Training Mobile 79

Melissa Agnes

JULY 26, 2016

However, just because it’s a complex and multi-faceted type of crisis to prepare for, doesn’t mean it can’t be done. Step 2: Develop your internal escalation process. Not every cyber security incident risks rising to crisis levels. Step 4: Draft your playbook and crisis communications handbook.

Crisis Management 100

Crisis Management Crisis Crisis Communications Handbook 100

Prohibition

DECEMBER 9, 2021

This is why it is important to prepare for a PR crisis. Recently Yorkshire Cricket Club underestimated the power of social media and conducted a master class on how not to respond to a PR crisis. The key to any crisis communication is to be proactive, transparent and accountable. How to create a crisis management plan?

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Solo PR Pro

NOVEMBER 1, 2022

Melissa’s unique job title stems from her belief that her primary job is to put together big, integrated marketing and communication plans for clients — something like a blueprint that guides their work. She feels what makes MVW Communications stand out is her focus on supporting clients’ internal communications.

Meeting 52

Meeting Crisis Crisis Communications Writing 52

Melissa Agnes

AUGUST 29, 2016

Developing an adequate and effective internal escalation process will help you ensure swift escalation to the right people when needed – as well as an effective filtering process that prevents wrongful (and stressful) escalation when escalation is not needed.

Crisis 154

Crisis Crisis Management Crisis Communications Training 154

Solo PR Pro

SEPTEMBER 21, 2021

It was in that role where she had her first experience owning crisis communications for a major brand, when the retailer came under fire on Black Friday by an anti-fur demonstration group. Having adopted both her son and daughter, Susan felt compelled to use her communication skills for good as an advocate for child welfare.

Meeting 91

Meeting Retail Groups Hotels 91

Stuart Bruce

NOVEMBER 27, 2015

Stuart Bruce speaking on digital and social media in PR at the World Conference on PR in Emerging Economies at the Kenyatta International Convention Centre in Nairobi, Kenya. Probably the largest market is the internal one – Africans communicating with Africans within their own countries. Photo @h_kirigo.

Mobile 60

Mobile Public Affairs Government Local 60

Solo PR Pro

JUNE 6, 2017

Communication professionals will need to ensure that brands are delivering a consistent message and experience across platforms. Our roles may also involve working across more internal groups, with 58% of companies indicating that they have a dedicated mobile marketing team ( Salesforce ). Share of voice has a whole new meaning.

Trends 49

Trends Mobile Video B2C 49

Prohibition

DECEMBER 13, 2021

Once a crisis arises, the focus shifts away from developing or improving capabilities and toward deploying resources to save lives, help safeguard and the environment, and maintain the social, economic, and structure of the organisation. Setup a crisis communication team. Build the plan.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

Mindful Marketing

FEBRUARY 15, 2017

Canva and ViewedIt allow you to easily create images and videos for free, and there are a plethora of media contact databases to allow you to find the right journalist covering the relevant topics that you can comment on or be a resource for. Crisis communications? Should we hire a consultant? Inroads with analysts?

Agency 50

Agency Crisis Communications Measurement Analytics 50

5W PR

MAY 26, 2022

When it comes to educating the customers, companies should be positioning themselves as a go-to resource for information and knowledge on the right subject matters, such as the growing popularity of CBD and how it’s used, innovations in the medical industry with the help of cannabis, and more.

Strategy 88

Strategy Publicity Crisis Analysis 88

PR Conversations

OCTOBER 27, 2023

I thought the new media offered tremendous potential for environmental scanning, issues management, rumor control, and crisis communication. I continue to believe the cyber media have great potential for research and listening, but I also see great potential for dialog, or two-way symmetrical communication. MacManus, & D.

Reputation 52

Reputation Social Media Internal International 52

Presspage

MAY 11, 2017

Among the many communication tools that can be used during a crisis, social media is one of the most important ones because it offers the opportunity for an immediate, concise, and far-reaching response. The question remains – will using social media in crisis communication deliver you an advantage?

Social Media 79

Social Media Crisis Media Airlines 79