Melissa Agnes

AUGUST 15, 2014

The Role of The Social CEO in Your Crisis Communications. Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media. A Look At Academic Research on Crisis Communication From #AEJMC14. This week’s episode of The Crisis Intelligence Podcast. Other articles worthy of your attention.

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Crisis Management Crisis Communications Crisis Case Study 198

Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. I won’t be predicting that Whisper is the next Twitter or Snapchat is the next Facebook.

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Crisis Communications Transportation Conference Social Media 148

Melissa Agnes

OCTOBER 24, 2014

Within this post, @kfreberg explores how WhatsApp and News Deeply are being used for communication and updates within the Ebola crisis. From The Crisis Intelligence Blog. Facebook Launches an Emergency “Check-In” Tool: Safety Check. WhatsApp As An Ebola Crisis Communication Strategy. Listen here!

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Crisis Crisis Communications Conference Government 218

Newsfile

FEBRUARY 28, 2024

Social media monitoring involves tracking brand mentions, conversations, and sentiment across social platforms (Twitter, Facebook, LinkedIn etc.). What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation.

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Viral Crisis Communications SEO Reputation 52

Landis PR

APRIL 29, 2024

Key services: Strategy and Organizational Culture Strategic Communications, Public Relations and Branding Public Affairs and Corporate Responsibility Data Analysis and Future Scenarios Crisis Communications Top Advice for Foreign Companies Navigating Media and Communications Environment in Finland 1.

Radio 64

Radio Pinterest Television Government 64

PR Fuel

SEPTEMBER 16, 2020

You write and publish whatever content you want on Facebook, Instagram, and Twitter. Crisis Communications. Crisis communications involve your plan to deal with negative news if it happens and how to avoid bad PR in the future. Thought Leadership. Your social media channels are also considered owned media.

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Crisis Communications Product Launch Crisis Reputation 105

Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Especially given consumers are looking for brands to take leadership right now. But, the decision to feature employee-generated content on the Walmart Facebook page was a big one. Makes sense, right?

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Social Media Brand Branding Employee 198

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days.

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Melissa Agnes

FEBRUARY 15, 2015

In the second half of last year, BBC World News decided that they wanted to position themselves as a voice of credibility and leadership in this global crisis. A world news organization wanted to help fight the crisis of Ebola. The benefits that came of their proactive crisis communications. And they did.

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Landis PR

MAY 28, 2024

To get through, all communications must be tailored very specifically to the relevant audience and media – and be followed up in person. In Denmark, your strategy should be quality vs. quantity, while establishing thought leadership that works in both traditional and social media is key to create awareness.

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Energy Technology Biotechnology Pharmaceuticals 59

Deirdre Breakenridge

MAY 23, 2017

A good public relations professional will counsel their client to have a blog or content hub as a way to showcase thought leadership, earned media placements, company news, and announcements, and engage with fans and followers. So I have two sets of Facebook, Pinterest, Twitter and Instagram accounts. Yes, it is way too much to manage.

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Blogging Case Study Social Media Instagram 282

5W PR

AUGUST 16, 2020

Nonetheless, those that seriously affect the brand, its employees, operations, and leadership can have devastating and long-lasting effects. The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value.

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Crisis Management Social Media Crisis Communications 88

Critical Mention

JUNE 13, 2018

When a company faces a crisis, its CEO must step up and restore his or her organization’s PR image in a crisis. Uber, Wells Fargo, and Facebook demonstrate how taking a hit from the press doesn’t necessarily mean disaster. The scandal reached a breaking point when Congress called on Facebook CEO Mark Zuckerberg to testify.

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Company Banking Crisis Facebook 87

Melissa Agnes

OCTOBER 24, 2014

Within this post, @kfreberg explores how WhatsApp and News Deeply are being used for communication and updates within the Ebola crisis. From The Crisis Intelligence Blog. Facebook Launches an Emergency “Check-In” Tool: Safety Check. WhatsApp As An Ebola Crisis Communication Strategy. Listen here!

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Melissa Agnes

JULY 19, 2016

When Diamond Reynolds used her cell phone and Facebook Live to live-stream the unfortunate situation she found herself in, mere minutes after her boyfriend, Philando Castile, was fatally shot by a police officer, there was no stopping what would happen next. But there’s more to it than just the reach and real-time impact.

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Crisis Crisis Management Crisis Communications Video 100

PRSay

APRIL 22, 2021

The bulk of this loss comes from stock market volatility stemming from financial disinformation campaigns, but the widespread proliferation of misinformation has also forced companies and organizations to increase spending on reputation management, brand safety, employee health and wellness, and crisis communication efforts.

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Financial Reddit Advertising Advertising 192

ImPRessions - Crenshaw Communications

MAY 15, 2018

First statements say a lot about what a brand stands for, and they reflect on the quality of its leadership. Five crisis PR first responses. Facebook dodges blame. Facebook’s response to the recent data privacy controversy was immediate – so immediate that it happened the day before the scandal broke.

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Crisis Privacy Airlines Facebook 136

Shift Communications

SEPTEMBER 21, 2017

Currently, the skepticism is mainly focused on consumer facing vendors such as Google and Facebook. This puts a premium on owned content and true thought leadership–hard won efforts that don’t align with the day-to-day media fight for airtime. They are tried and true assets for thought leadership. Offer something legitimate.

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B2B Leadership Crisis Communications Technology 60

Critical Mention

FEBRUARY 5, 2019

Tracking trends is critical to determining whether your marketing team can prove your value to senior leadership through earned media measurement. Last but certainly not least, crisis communications is another benefit of following trends. Facebook trending. Why is monitoring trending topics so important? Twitter trends.

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Trends Viral Analysis Crisis 61

Melissa Agnes

APRIL 4, 2016

This doesn’t account for any other tweets using different hashtags, tweets that didn’t use any hashtags, Facebook posts, news articles, blog posts, Instagram posts – or anything else that was published and shared online in the hours and days following the terrorist attack.

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Stephen Waddington

DECEMBER 30, 2019

Vuelio named this blog the best PR and communications blog in 2019. I appreciate your comments by email, Facebook and Twitter. This covered the glass ceiling, pay gap, lack of mentorship opportunities and stereotyped expectations of leadership style, where leadership is usually seen as a masculine trait. Happy New Year.

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Government Education Print Ethics 103

PRSay

OCTOBER 25, 2017

However, according to Pew Research Center , 65 percent of people who earn less than $30,000 are Facebook users. “If This type of planning includes making sure that your team is communicating well internally, too. “If A new era of crisis communication is upon us. The PESO Model and a Data-Driven Approach to Communications.

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Social Media Conference Media Corporate 119

Prohibition

JANUARY 14, 2022

Your customers could make their displeasure known on your Facebook page and Twitter feed. Trying to control a crisis is almost impossible. But you can plan for it by creating a PR Crisis Plan. What if someone made an offensive statement on Facebook, Twitter or Instagram? Your brand could be dragged through the mud.

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Crisis How To Crisis Management Crisis Communications 62

PRSay

MARCH 23, 2018

Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes. Before you obtain help, get to know qualified crisis advisers: outside legal counsel, crisis communications experts, and specialists such as forensic accountants and cyber experts.

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Corporate Communications Crisis Management Crisis 108

Cision

APRIL 5, 2017

As the election was unfolding and in, “The State of the Media Report,” we learned how Facebook and Google tailor their algorithms to present and disseminate content across the world has a major huge impact. Brian Braiker: In the aftermath of the election, Facebook has said we’re not a media company, we’re a platform.

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Cision

NOVEMBER 3, 2016

With the reveal of highly sensitive and supposedly ‘private’ emails, Twitter posts, direct instant messages via Facebook and Gmail, not to mention Instagram images and hashtags, reputations have been made and lost. The Digital Etiquette Imperative.

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Social Media Media Reputation Training 120

Waxing UnLyrical

APRIL 11, 2012

Getting media trained helps you stay on message and bridge back to you talking points without sounding like a robot or some disingenuous suit – a *big* problem to avoid when you’re in crisis mode. Take the time to develop a crisis communications plan. Prepare to get social by being social now.

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Media Training Crisis Training Crisis Communications 70

Journalistics

MARCH 18, 2016

These six topical themes included the following: Global, Local and Hyper-Local – how organizations can balance and manage social media communications and priorities across geographically-dispersed audiences. Crisis Communications – how to prepare for or manage crisis communications via social media.

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Social Media Media Storytelling Local 45

Journalistics

MARCH 18, 2016

These six topical themes included the following: Global, Local and Hyper-Local – how organizations can balance and manage social media communications and priorities across geographically-dispersed audiences. Crisis Communications – how to prepare for or manage crisis communications via social media.

Social Media 40

Social Media Media Storytelling Local 40

Sword and the Script

MAY 9, 2017

in the morning when the leadership started to arrive for work. 8) A Serious Crisis Communications Plan. For example, it took crisis communications very seriously. They laughed, they cried, they dared each other to hold the snake… and best of all they talked about the circus. It was amazing.

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Publicity Radio Crisis Crisis Communications 89

Maxim Behar

SEPTEMBER 4, 2023

There are billions of people in the world and millions of people who suddenly found themselves with access to sharing media content in their hands - mainly Facebook, as a platform for more detailed sharing of opinions and heated arguments, but also Instagram, Tik-Tok and Twitter, and most of them just didn't know what to do with them.

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Social Media Media Writing Web 52

PR 20/20

AUGUST 9, 2016

Social media: Social updates have been scheduled from your company’s accounts on LinkedIn, Facebook, Google+, and Twitter. PR encompasses any activity, online or offline, designed to improve communications and build relationships with audiences that matter to your business. Community relations. Crisis communications.

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Content Marketing eBook Publicity Marketing 40

Waxing UnLyrical

MARCH 21, 2016

Crisis Communications Lessons from the FBI and Apple. Why: “It boils down to transparency, and in this instance, Apple is making the right moves with the rare open letter from Tim Cook, and the multiple calls with journalist,” writes Gini Dietrich as she reveals “a few takeaways you can apply to your crisis model.”

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Banking Crisis Communications Resources Crisis 40

Norton's Notes

JANUARY 8, 2015

The Airasia Twitter and Facebook page linked statements published to reach a wider audience quickly. Compared to the scripted communication of the mystery disappearance of the Malaysia flight back in March, Fernandes is looking at the priorities. Within hours of the plane confirmed lost, Fernandes’ involvement was obvious.

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Crisis Management Crisis Twitter Airlines 28

Waxing UnLyrical

FEBRUARY 3, 2012

Perhaps they did, and were shot down by senior leadership… I don’t know. I also hope that if you work for or with a non-profit organization, you’ll use this post, those I’ve referenced and what I’m sure will be many more to run, to put together your own crisis communication plan well before you need it.

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