Melissa Agnes

APRIL 10, 2014

when a crisis happened it was common practice for an organization to withhold information, particularly if the information was incomplete or involved an organization’s Intellectual Property (e.g. The word transparency has no definitive meaning to the demands of an instantaneous prone world. Crisis Communications Food for Thought'

Social Media 248

Social Media Crisis Crisis Communications Media 248

Ethical Voices

OCTOBER 16, 2023

Joining me on this week’s episode of EthicalVoices is Kelsey Bohl , the Senior Manager of Corporate Communications Press Office at Walmart. I also did communications for our vice president of product at the time, where I handle internal all-hands meetings and things like that.

Ethics 80

Ethics Data Crisis Apparel 80

Karen Freberg

FEBRUARY 25, 2019

When I shared my blog post about my sabbatical, Dan asked me if I would be willing to come out to Wellington for an invited talk to Victoria University and do a presentation on my work in social media and crisis communication. Wellington is definitely a beautiful place and you can totally tell the influence of Lord of the Rings here!

Social Media 50

Social Media Internal International Media 50

Newsfile

FEBRUARY 28, 2024

It serves as a communication tool to reach journalists, media outlets, and the public. PR professionals use this data to assess sentiment, measure reach, identify emerging issues, and adjust communication strategies accordingly. What are the Basics of Crisis Communication Planning? What is Media Monitoring?

Viral 52

Viral Crisis Communications SEO Reputation 52

Melissa Agnes

MAY 2, 2016

Some elements you may want to incorporate into this section include: Definition of a crisis – whether in the broader sense of the term or by narrowing in and defining certain specific crisis scenarios. The crisis management levels that all incidents should be categorized into. Internal escalation protocol(s).

Crisis Management 100

Crisis Management Crisis Crisis Communications System 100

Prohibition

DECEMBER 22, 2021

Burger King sent out a tweet, on International Women’s Day 2021, that read: “Women belong in the kitchen.” Not only did it fail to publish an investigation report and communicated very little, far too late, its positioning on the matter appeared worrying – which it may not have been, but unfortunately its comms suggested so.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Doctor Spin

FEBRUARY 14, 2024

Some organisations have Communications Departments for their public relations needs and some have Marketing Departments for their promotional needs. It aims to communicate with these groups to create a favourable overall company image. It also involves crisis communication to mitigate damage to the company’s reputation.

Publicity 52

Publicity Marketing eBook Public Affairs 52

Presspage

MARCH 31, 2023

Why it matters Most Corporate communication departments excel in managing a short-term crisis. Yet, what to do if a short-term crisis evolves and turns to the longer-term? Definitely different from what you would expect from a quality airport. The lessons learned when a short-term crisis turns to the longer-term.

Crisis 78

Crisis Travel Software Data 78

PR in High Definition

FEBRUARY 23, 2021

The comms team reacted fast and the organisation was quick to make changes – and communicate them well! But, how can you prevent this kind of crisis from happening in the first place and protect your organisation if the heavens open and you find yourself in the middle of a communications storm? Crystal clear communications.

Crisis 71

Crisis Communications Reputation Training 71

Presspage

MAY 6, 2017

Most communicators expect to have to deal with a crisis situation at some point in their career. Yet predicting how a crisis will rear its ugly head is incredibly difficult. ” Download a 5-Step-Guide to do a dry run for your crisis communications. The 2014 Wildfire.

Crisis 92

Crisis Crisis Management Crisis Communications Training 92

Stuart Bruce

NOVEMBER 10, 2017

Launched on International Women’s Day in March 2017 it was meant to symbolise the power of women in leadership. The Chartered Institute of Public Relations’s definition of public relations is: Public relations is about reputation: the result of what you do, what you say and what others say about you.

Case Study 99

Case Study Crisis Communications Corporate Leadership 99

PR in High Definition

JANUARY 30, 2024

Avoid knee-jerk internal comms – If you’ve already been working with a PR team to bolster your internal communications, then rapport and trust will already be established among your employees. So, if a crisis hits, you’ll have a strong foundation in place to communicate next steps with staff.

Handbook 62

Handbook Crisis Company Reputation 62

Stuart Bruce

JUNE 24, 2016

Public relations, corporate communications, public affairs and corporate affairs professionals will have an essential role in helping employers and clients to navigate this period of momentous change. Establish an internal management working group supported by the appropriate professional advisers as required.

Public Affairs 94

Public Affairs Corporate Publicity Communications 94

Doctor Spin

JUNE 29, 2022

Without getting too hung up on establishing an exact definition of PR , the value of PR can be seen as the total value of all the relationships mentioned above. So, does PR work for the ROI definition? Or another way to put it: No investments in marketing = the return of marketing is zero. ROI = net income / cost of investment.

Public Affairs 52

Public Affairs Crisis Banking Crisis Communications 52

PRSay

SEPTEMBER 22, 2016

Focusing on internal communications allows me to help my organization and clients build their brands. Employee communications practitioners, by their very definition, have a focused audience. This is where employee communications professionals can get stuck in the middle. Who’s affected by this dilemma.

Ethics 60

Ethics Tourism Real Estate Privacy 60

Communications Conversations

AUGUST 21, 2018

We’re also a fairly small team (about 12 on the external communications side), so we have exposure to a lot of different experiences – including crises. There is definitely a lot of benefits to working on a team outside of your job – it’s an easy way to learn how to work with different work and communication styles.

Sports 113

Sports Retail Local Report 113

Barokas

NOVEMBER 28, 2017

So, let’s take a look at the top PR fails this year and what their internal PR tactic was for handling the situation – I think we all know where this is going to start…. At Barokas PR, we work with our clients to ensure that a crisis communications plan is in place before any kind of threat is expected. – Aubrey.

Crisis 76

Crisis Crisis Communications Corporate Employee 76

Sword and the Script

JANUARY 21, 2017

The second problem is that the things marketing wants to definitively measure tend to be asymmetric and intangible. 1) Communication Metrics: Disruption or True Crisis . If I added to that sentiment, I’d say resistance to trying new things in marketing communications is career killer.

Social Media 60

Social Media Crisis Marketing Media 60

PR Conversations

OCTOBER 27, 2023

I thought the new media offered tremendous potential for environmental scanning, issues management, rumor control, and crisis communication. I continue to believe the cyber media have great potential for research and listening, but I also see great potential for dialog, or two-way symmetrical communication.

Reputation 52

Reputation Social Media Internal International 52

Maxim Behar

DECEMBER 20, 2022

I love working with you and with M3 Communications Group, Inc. We know each other for almost 15 years now, have done numerous projects together within the International PR Organization ICCO, have met several times in Austria and in Bulgaria. You are one of the strongest persons that we have in the international PR business.

Energy 52

Energy Groups Internal International 52

Stuart Bruce

JANUARY 7, 2016

Just 66% of small and mid-cap quoted companies say they have formal corporate reputation risk and crisis communications management plans in place and 25% of those that do have plans don’t even review their plans at least every year. Advisers to the sector believe that companies are overstating even these poor findings.

Reputation 60

Reputation Company Corporate Crisis Communications 60

Mindful Marketing

FEBRUARY 15, 2017

And it is, but it definitely comes at a cost. Be clear on your goals so they can devise a campaign that strategically supports your vision with effective communications. Crisis communications? But where does PR land in this mix? So when is the right time to hire a PR agency? Can we do our own PR? Inroads with analysts?

Agency 50

Agency Crisis Communications Measurement Analytics 50

Ethical Voices

OCTOBER 24, 2022

Walcher Communications , a public relations and marketing firm based out of San Diego with a diverse mix of local, regional, and national clients. She has spent her career in PR agencies with a penchant for crisis communications. Joining me on this week’s episode is Sandy Young , the vice president of J.

Ethics 50

Ethics Interviews Advertising Advertising 50

Prohibition

DECEMBER 22, 2021

Burger King sent out a tweet, on International Women’s Day 2021, that read: “Women belong in the kitchen.” Not only did it fail to publish an investigation report and communicated very little, far too late, its positioning on the matter appeared worrying – which it may not have been, but unfortunately its comms suggested so.

Crisis 62

Crisis Instagram Social Media Facebook 62

5W PR

AUGUST 29, 2018

So, while we may be willing to give these brands some latitude, we definitely don’t want to repeat their mistakes. The accident despoiled Gulf beaches from Florida to Texas and created a massive – and expensive – PR crisis for the international oil company. Equifax Waits Too Long. BP Learns the Past Doesn’t Always Die.

Crisis 88

Crisis Data Consumer Agency 88

PR in High Definition

JANUARY 31, 2023

Consistency is Queen, as proved by the Red Roses breaking the world record for most consecutive wins in International Rugby Union. The post <strong>Three tips to avoid a PR setback damaging your company reputation</strong> appeared first on Firefly Communications.

Reputation 62

Reputation Company Sports Transportation 62

Cision

SEPTEMBER 10, 2015

Before we dive in, here are some quick definitions: Emerged trends are trends that are already present and becoming more widespread and important. This will make interlingual and intercultural communication skills–or even the ability to recognize when to find a specialist–incredibly valuable for media and PR professionals.

Trends 120

Trends Mobile Web System 120

PR in High Definition

JANUARY 17, 2017

Freakonomics aired an episode ‘Failure is your friend’ that covered the concept of “go fever”, the phenomena of how when a boss gets “go fever” it can be tough to focus on potential failures thanks to internal politics, momentum, and personal egos. These crisis communications statements need to also appease your investors, if relevant.

Crisis 48

Crisis Crisis Communications Internal International 48

Karen Freberg

JUNE 11, 2018

This can be done for both positive campaigns, but can also be used in crisis communications. That is, the International House of Pancakes, or IHOP. For a temporary action for a campaign, this is definitely a serious investment for the brand, but shows they are willing to take the conversation offline.

Social Media 42

Social Media Case Study Media Creativity 42

PR in High Definition

JULY 22, 2019

This is something all of us in communications should be wary of. Then, of course, there’s the crisis communications element. Of course, by the time staff internally have established that it’s fake, the video will have gone viral, making the situation even more challenging. The post Misinformation 2.0:

Media 74

Media Viral Video Newspapers 74

Doctor Spin

MARCH 19, 2023

Measuring communications is a critical task for PR professionals. However, the golden rule of measuring communications is that the choice of metrics has a more significant impact than whatever actions are taken on the measurement’s output. However, the focus on output often precedes strategic choices in what to measure.

Measurement 52

Measurement Communications Wikipedia Social Media 52

Karen Freberg

NOVEMBER 28, 2017

I have been using Meltwater in my PR and Crisis Communication class ( #FrebergPR ) this semester, and it has been one of the best decisions. The community in which Carol Ann Vance (Director of University Relations for Meltwater) and her team has created with #MeltwaterEDU has been vibrant and extremely rewarding.

Data 42

Data Media Case Study Social Media 42

PR in High Definition

MAY 28, 2019

What is concerning when reading these reports is that these major international firms still seem to believe some things can be hidden behind closed doors. It could be that there are some issues internally that are still being ironed out. But they can’t: the truth will come out and a lot is still being learnt after the #metoo movement.

Reputation 48

Reputation Employee Google Internal 48

Onclusive

NOVEMBER 29, 2017

If you’re in search of PR and content marketing conferences to attend in 2018, AirPR has pulled together a definitive list of the best and the brightest. International Association of Business Communicators (IABC) World Conference. Public Relations Society of America (PRSA) International Conference. Dates: May 2-4, 2018.

Conference 210

Conference Content Marketing Marketing Education 210

Solo PR Pro

OCTOBER 18, 2022

Here's how the Public Relations Society of America defines public relations : “Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.”. We offer everything from strategic communications to public relations, marketing, branding and creative services.

Media Relations 97

Media Relations Media Social Media Internal 97

PR Matters

APRIL 21, 2016

To stay relevant over time―as with any communications discipline―PR must evolve and address new challenges and developments [ Tweet Quote ]. To succeed as a PR pro , it’s vital to have a passion for writing and communication in general―as well as a commitment to excel in both [ Tweet Quote ]. Preparing all communications content.

Reputation 165

Reputation Public Affairs Advertising Advertising 165

PR Matters

APRIL 21, 2016

To stay relevant over time―as with any communications discipline―PR must evolve and address new challenges and developments [ Tweet Quote ]. To succeed as a PR pro , it’s vital to have a passion for writing and communication in general―as well as a commitment to excel in both [ Tweet Quote ]. Preparing all communications content.

Reputation 100

Reputation Public Affairs Advertising Advertising 100