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Wells Fargo’s Crisis Management Fail

Melissa Agnes

It’s clear that Wells Fargo has proven to NOT be crisis-ready for multiple reasons. As a result, they’re faced with one of the most difficult crises to manage: a crisis of corporate culture. In this week’s #crisisready video I highlight the bank’s two biggest crisis management fails.

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Muddling through the COVID-19 crisis: celebrating human spirit and ingenuity

Stephen Waddington

I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? Demand for food banks is on the rise. At work and home video has become the norm. The BBC and NHS have both stepped up to the crisis.

Crisis 167
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Speak but be quiet. How to build crisis communication

Reputation Antistress by Sergii Bidenko

In essence, a crisis is a situation that doesn't fit into a person's or a company's previous experience. So often, getting over a crisis is very tough if we rely on common skills or verified knowledge. Acknowledge the problem The biggest mistake at the beginning stages of a crisis is to keep quiet and pretend nothing is happening.

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The PR “Losers” of 2018

ImPRessions - Crenshaw Communications

There have been too many apologies that later rang hollow, and its bank of good will is nearly empty. On Christmas eve, actor Kevin Spacey released a very strange video that may – or may not – have been a response to disturbing sexual assault allegations against him. The NRA retrenches. Think again.

Banking 257
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Your Guide for Data Breach Crisis Communication

Melissa Agnes

How to minimize the risk of a data breach crisis. For example: Do you have a database of your customers, clients, members or other stakeholders’ confidential information (be it their name, social security number / social insurance number, home address, phone number, banking information, etc.)? If so, how secure is this database?

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How A Solid PR Strategy Can Recession-Proof A Business

ImPRessions - Crenshaw Communications

Typical PR-generated content includes blog posts, opinion pieces, feature articles or testimonials, infographics, or videos. A proactive PR effort is like reputation money in the bank; it can help businesses manage potentially damaging news or issues by building good will.

Strategy 193
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Successful Crisis Management Reaches the Heart Before the Mind

Melissa Agnes

Never underestimate the power of emotion in crisis management. Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. A recent example of this was the Ebola crisis of 2014. Which emotions do you need to pay attention to in a crisis?