PR in High Definition

JANUARY 30, 2024

It was made worse by the now infamous video of a woman being let go by two people she’d never met prior, and the company has come under fire from the media, previous employees, and even current staff. As such, a blueprint of how to handle a crisis should be in place for every business – big or small.

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Handbook Crisis Company Reputation 62

Cision

OCTOBER 22, 2015

Only 40 percent of brands have a go-to plan for when crisis strikes. Michael Fineman, president of Fineman PR makes crisis communication easy by providing clients with a mid-crisis checklist. To see the PANTCHEK checklist in action, check out Fineman PR’s animated video. Transparency is a must for crisis management.

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Crisis Video Crisis Communications Crisis Management 120

Melissa Agnes

NOVEMBER 7, 2016

A viewer recently asked me whether or not there is a difference between managing an online crisis vs. managing an offline crisis. As this is a common question, I thought I’d answer it in this week’s #crisisready video , where I take the opportunity to make a very important statement.

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Crisis Crisis Management Video Twitter 225

Agility PR Solutions

MARCH 7, 2019

Ask any CEO, president or executive what one of their greatest fears is, and you are guaranteed to hear public crisis. No matter how prominent or successful a company becomes, public crisis still remains a threat. The post Why live video makes sense for a brand’s crisis response appeared first on Agility PR Solutions.

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Crisis Video Company Publicity 87

Melissa Agnes

OCTOBER 5, 2016

I’m often asked how organizations should go about beginning to socialize their crisis management plan throughout the depths of their organization. In this week’s #crisisready video , I share my approach to familiarizing and socializing my clients’ crisis preparedness programs with the different members of their team.

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Crisis Management Crisis How To Video 227

Melissa Agnes

SEPTEMBER 5, 2019

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis communication is complex, dynamic and critically important to get right.

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Crisis Communications Crisis Communications Crisis Management 203

PRSay

MARCH 19, 2020

Social distancing, quarantining and an increase in working from home have moved many face-to-face meetings and conferences to video chat platforms. Make sure your home network can handle a video call. If you’ve had problems with other video calls, see if you can up your network speed. Have your notes on your screen.

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Cision

MAY 1, 2017

Facebook Live Video is an unanticipated content juggernaut. In a recent Facebook post , Facebook VP of Product, Fidji Simo revealed that 20% of all videos posted to Facebook are Live Videos and that Facebook Live Video watch times have increased 400% year-over-year. Live video is a compromise of quality for timeliness.

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Agility PR Solutions

AUGUST 15, 2021

Recently, the employees at the video game studio Activision Blizzard ended up walking off their jobs after news of ? The post Crisis case study: How to turn an employee lawsuit into a brand disaster appeared first on Agility PR Solutions. sexual harassment and gender discrimination lawsuit inside the company surfaced.

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Case Study Employee Study Crisis 157

Melissa Agnes

APRIL 17, 2017

I recently published a video discussing the best way to train your staff to be crisis-ready (hint: it’s by conducting a crisis simulation). At the end of the video, I invited viewers to ask me questions so that I could help them – and you – prepare and conduct a successful exercise. Take a look!

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Crisis Crisis Management How To Exercises 165

ImPRessions - Crenshaw Communications

MARCH 27, 2024

In a beautifully simple video message delivered as she sat on a bench against a spring backdrop, the Princess of Wales explained why she’d been out of the public eye. The heartfelt video statement instantly quelled the furious conspiracy-mongering that had consumed coverage of the Royal Family – at least for the time being.

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Privacy Video Crisis Publicity 332

Cision

OCTOBER 11, 2017

In the fourth and final episode in a series of videos, Jay Baer, founder of Convince & Convert and New York Times bestselling author shares his thoughts on the research. In this video, Baer asks and answers the question — Are PR professionals still an asset to journalists? Video 2: Jay Baer Asks: Is Fake News Really a Thing?

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Video Journalism Study Survey 210

Melissa Agnes

AUGUST 31, 2016

They have the best of intentions to communicate with their stakeholders in a crisis, but for one reason or another, they just simply feel as though they genuinely have nothing to say. So they say nothing, which ends up being a major crisis management mistake.

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Crisis Management Crisis Video Twitter 190

Melissa Agnes

APRIL 6, 2017

I’m always talking about developing a crisis preparedness program rather than simply developing a crisis management plan. I answer this question in this week’s #crisisready video. Looking To Hire A Crisis Management Keynote Speaker? Is crisis management a topic for your next event? Take a look!

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Crisis Crisis Management Video 134

ImPRessions - Crenshaw Communications

MAY 15, 2018

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. The follow-up news release came four hours later and included a link to a video featuring CEO Gary Kelly. Facebook dodges blame.

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Crisis Privacy Airlines Facebook 136

Melissa Agnes

SEPTEMBER 4, 2018

The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened. The official response published by MVPD with the video of the incident.

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Crisis Viral Brand Branding 176

Melissa Agnes

MARCH 6, 2018

Becoming crisis ready is a process. Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready.

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Crisis Crisis Management Handbook Viral 172

PReview: A Blog by NewsVoir

DECEMBER 24, 2021

Life is very uncertain and so is the crisis! Just one odd image or video goes viral on social media and the reputation of a brand will be a question. The post Public Relations Crisis Management. Today, we are living in a world where social media has the power to influence our daily life.

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Crisis Management Crisis Publicity Viral 75

Mark My Words

MARCH 20, 2024

The Washington Post Mark Borkowski, a public relations and crisis consultant, told The Post that the palace communications team was “struggling with the age of social media where any news vacuum is filled with the most ridiculous theories … like ‘Kate is dead’ or ‘it’s being covered up’ or that she was ‘abducted by aliens.’

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Video Communications Crisis Social Media 60

The Proactive Report

MARCH 21, 2017

KPMG’s 2017 On the Board’s Agend a report also has crisis and reputation management listed as a priority and notes that crisis prevention and readiness have taken on an increased importance and urgency for boards and management teams. A crisis can occur so much faster now and the information can spread like wildfire on social media.

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Reputation Crisis Social Media Google 140

Melissa Agnes

SEPTEMBER 25, 2018

I am interested in merging my skills in breaking news coverage into a career in crisis communications. I’d love to speak with you to hear your thoughts around how I can merge my journalism career into a future in crisis communication work.” appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

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Crisis Communications Crisis Crisis Management Communications 135

Melissa Agnes

AUGUST 25, 2014

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. Now, let me begin by saying that the Ebola crisis is greater than this one Facebook page, as is Emory University Hospital’s efforts and response to the backlash.

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Crisis Communications Facebook Crisis Communications 243

PR Fuel

MAY 31, 2022

Almost 70-percent of businesses recently surveyed experienced a crisis in the past five years. Negative information about your business can travel quickly, and crisis management is critical. How you handle a business crisis reveals your character and skill at handling a catastrophe. Gives Necessary Information. Shows Initiative.

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Crisis Management Crisis Local System 89

ImPRessions - Crenshaw Communications

SEPTEMBER 25, 2023

After announcing that her show would resume production despite the Writers Guild of America strike, Drew Barrymore issued a tearful, 5-minute video apologizing for her decision, but seeming to stand by it. But the video was a bit repetitive, self-involved, and unclear. Be clear and concise This is where Drew Barrymore went a bit wrong.

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Publicity How To YouTube Video 343

Melissa Agnes

JULY 15, 2014

Apart from totally avoiding a crisis (a pipe dream), being truly prepared is the only guarantee that you’ll have a chance to be successful. I’ve been writing for a while now about the five P’s of crisis comms planning : Procedures (simple, intuitive, adaptable – the playbook). About crisis mapping.

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Crisis Crisis Communications How To Training 248

Melissa Agnes

MAY 4, 2017

A viewer recently asked me what my stance is on the communications department being granted crisis communication autonomy. In this week’s crisis-ready video , I answer this question and address the bigger issue. Take a look: Do you have a crisis management question that I can help answer? If so, don’t be shy.

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Crisis Communications Crisis Communications Crisis Management 113

Melissa Agnes

SEPTEMBER 2, 2014

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! Qualities of a worthy crisis professional.

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Crisis Management Crisis Reputation Resources 264

The Proactive Report

JUNE 4, 2017

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management. Think United Airlines recent crisis. unfortunately there is only the voice recording- no video.).

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Crisis Management Social Media Crisis Airlines 113

Stephen Waddington

MARCH 29, 2020

I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? At work and home video has become the norm. The BBC and NHS have both stepped up to the crisis. Privacy concerns have evaporated. Many have been found to be wanting.

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Crisis Government Privacy Sports 167

Melissa Agnes

DECEMBER 6, 2016

When the crisis has been managed, the organization’s primary focus is to do everything in its power to return to business as usual. Post-crisis, there are some very important discussions and actions that need to be taken, in order to continue to implement and strengthen your crisis-ready corporate culture. Take a look!

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Crisis Crisis Management Video Corporate 100

Melissa Agnes

AUGUST 3, 2016

One of the very first steps in implementing a crisis-ready culture is to first define what a crisis is and means to your organization. But how should you go about doing this and does the definition of a crisis vary from company to company or from industry to industry?

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Crisis Crisis Management How To Video 100

Melissa Agnes

SEPTEMBER 12, 2016

It’s clear that Wells Fargo has proven to NOT be crisis-ready for multiple reasons. As a result, they’re faced with one of the most difficult crises to manage: a crisis of corporate culture. In this week’s #crisisready video I highlight the bank’s two biggest crisis management fails.

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Crisis Management Crisis Banking Video 100

Melissa Agnes

OCTOBER 21, 2014

Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult.

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Crisis Crisis Management Viral How To 249

Melissa Agnes

JULY 13, 2016

struggles to manage a nation-wide crisis. But while every police agency across the country plays a role in the management of this crisis, there is one agency in particular that has been thrust onto the front lines and has faced the most tragedy, the most loss over the last week. Find out more in this week’s #crisisready video.

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Crisis Crisis Management Leadership Video 100

NewsWhip

DECEMBER 9, 2021

What began as a three minute Zoom call has now turned into a growing crisis for Better.com, especially the CEO and other company executives. Here we’ll examine how this crisis has been covered by the media, the articles capturing the most public interest, and how the story continues to spread across social media channels.

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Melissa Agnes

OCTOBER 25, 2016

I explore this question in this week’s #crisisready video. Take a look: Related links you may find interesting: Dyn’s official response to the DDoS crisis. Don’t Let Your Business Go Dark: How To Manage A DDoS Crisis. Crisis-Ready? appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

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Crisis Crisis Management Video Twitter 100

Melissa Agnes

JANUARY 16, 2017

So, in order to help you get a head-start on your crisis preparedness for the upcoming year, in this week’s #crisisready video , I discuss three important trends that risk impacting your organization’s crisis management. Take a look: Links I promised within the above #crisisready video.

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Crisis Management Crisis Trends Video 100