ImPRessions - Crenshaw Communications

APRIL 10, 2017

Many captured the scene on their smartphones, and the video was more shocking than the headline; the man is screaming as he is wrenched from his window seat and dragged down the aisle, his face bleeding after apparently hitting an armrest. As of midday Monday, the airline had issued the following statement.

Airlines 159

Airlines Hotels Crisis Reputation 159

PR for Anyone

JULY 14, 2023

I outline everything below and also in this video: We were blessed to be able to go with our 25-year-old son and experience this together with him. We had the parks almost entirely to ourselves and could hang out with the animals and video and take pictures for hours if we wanted to. I literally took thousands of pictures and videos.

Travel 130

Travel Airlines Video System 130

PR for Anyone

JULY 14, 2023

I outline everything below and also in this video: We were blessed to be able to go with our 25-year-old son and experience this together with him. We had the parks almost entirely to ourselves and could hang out with the animals and video and take pictures for hours if we wanted to. I literally took thousands of pictures and videos.

Travel 130

Travel Airlines Video System 130

PR for Anyone

JULY 14, 2023

I outline everything below and also in this video: We were blessed to be able to go with our 25-year-old son and experience this together with him. We had the parks almost entirely to ourselves and could hang out with the animals and video and take pictures for hours if we wanted to. I literally took thousands of pictures and videos.

Travel 130

Travel Airlines Video System 130

Flatiron Communications

NOVEMBER 23, 2015

“A hundred thousand twitter accounts have been taken down and five thousand YouTube videos reported to, and subsequently removed by, the service, since the cyberwar began in January.” Since the Paris attacks, we’ve also seen ill-conceived behavior by at least one heretofore well-regarded company – Southwest Airlines.

Airlines 28

Airlines YouTube Groups Training 28

The Stalwart Blog

DECEMBER 24, 2019

I mentioned in a previous video blog that I thought Boeing would get out of this 737 MAX 8 crisis okay because they received endorsements from American Airlines and Southwest Airlines. Adding insult to injury, one of the company’s satellite rockets launched this week flew into the wrong orbit. So goes the top dog.

Crisis 78

Crisis Airlines Small Business Video 78

PR for Anyone

OCTOBER 25, 2023

as a producer, a video producer, I was a storyteller. When asked which gig was her favorite, Diane simply proclaimed that, “each gig is awesome in its own way” because each unique gig, such as working on a Delta Airlines commercial, brought its own set of joys and challenges. As a street portrait photographer, I do the same thing.

Storytelling 130

Storytelling Airlines Film Energy 130

Melissa Agnes

MARCH 14, 2015

In 2009, Canadian musician Dave Carroll published the first of three videos telling the story of how United Airlines carelessly broke his guitar. Learn more about the United Breaks Guitars story and impact on United Airlines. Learn more about Dave Carroll, the musician, speaker and author: davecarrollmusic.com.

Airlines 113

Airlines Crisis Management Transportation Crisis 113

ImPRessions - Crenshaw Communications

SEPTEMBER 13, 2017

He seized national attention with a Facebook video inviting all who could safely make it to one of his Gallery Furniture stores to come and even bring their pets. Airlines are typically victims of a weather disaster, or occasionally, villains who are forced to make things worse by canceling flights. The American Red Cross.

Airlines 149

Airlines Reputation Local Policies 149

The Proactive Report

JUNE 4, 2017

Think United Airlines recent crisis. Without the rapid transmission of the videos taken by other passengers it would not have been such a huge public debacle.}. unfortunately there is only the voice recording- no video.). Listen to the interview with Yang Cheng. You can read the full paper here.

Crisis Management 113

Crisis Management Social Media Crisis Airlines 113

Reputation Us

APRIL 12, 2017

This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” Like most, our LT Public Relations team has been appalled by this week’s actions (or lack of actions) by United Airlines in the wake of the many blunders.

Crisis 74

Crisis Airlines Viral Corporate 74

ImPRessions - Crenshaw Communications

JANUARY 28, 2018

United Airlines. As the world knows, UA hit turbulence with its disastrous handling of a passenger situation that was caught on video. As images of the bloodied man being dragged from his seat by airport police went viral, the airline made things worse with a series of legalistic and tone-deaf public responses.

Airlines 180

Airlines Reputation Journalism Crisis 180

Presspage

APRIL 11, 2024

It included photos, videos, press releases and even a chat tool for sending instant inquiries to us. Everyone has their favourite brands, so it’s cool when you get to work at a place where those brands are your customers, whether it’s your favourite car maker, an airline or a watch brand."

Enterprise 117

Enterprise Automotive Company Airlines 117

PRSay

OCTOBER 22, 2021

They produced videos for customers that explained Delta’s longstanding health measures and new protocols to clean its airplanes that had been implemented since the outbreak began. Videos that the company created about its enhanced cleaning practices led to media coverage as Delta shared that content outside the company, Banstetter said.

Crisis 78

Crisis Airlines Travel Internal 78

Presspage

MARCH 6, 2018

The newsroom allows reporters and other audiences to download images and interact with video content from Johnsonville's owned web property. KLM Royal Dutch Airlines KLM’s communications team was growing increasingly discontent with the Content Management System (CMS) they were working with to publish news to their native newsroom.

Airlines 87

Airlines Web SEO Internal 87

Burrelles Fresh Ideas

JANUARY 30, 2024

On Friday, January 5, an Alaska Airlines Boeing 737 MAX 9 lost a fuselage‘ plug door‘ mid-flight , causing the cabin to depressurize and loose items to blow out with the door. Resource: Chris Penn of Trust Insights published a great video on the importance of AI disclosure and copyright assertion. Feel free to add your comments!

Ethics 97

Ethics Crisis Transportation Airlines 97

PRSay

DECEMBER 16, 2022

For her first job after college, she worked as an administrative assistant for a Japanese airline at the Los Angeles airport. In 1996, she graduated from UCLA with a bachelor’s degree in psychology and a specialization in Asian American studies. Her first PR job was with a two-person agency. Moving up but wanting to be authentic.

Corporate 67

Corporate Telecommunications Airlines Policies 67

Melissa Agnes

FEBRUARY 12, 2015

If you want a better idea of what I’m talking about, watch the following short video by NBC New York : Dear transportation industry, WAKE UP!!! If yours is the first airline to be hacked by a terrorist resulting in unthinkable, devastating catastrophe, you will suffer consequences that you may not be able to overcome.

Transportation 113

Transportation Training Airlines Crisis Management 113

Melissa Agnes

AUGUST 28, 2014

So far the CPR video in Arabic has had over 7,000 views on YouTube since its launch on Sunday, August 24th 2014. Note: The RCSI Bahrain recently had a technical issue with the video, so the link above does not display the accurate number of views.

Healthcare 238

Healthcare Social Media Media Case Study 238

5W PR

NOVEMBER 25, 2019

What many do not know, however, is that most of the video content shared on the GoPro YouTube channel wasn’t actually shot by the firm. By populating its YouTube channel with a wealth of UGC, GoPro has championed the use of video to market the GoPro product line. This isn’t merely a cost-cutting strategy on the part of GoPro.

Strategy 88

Strategy Marketing YouTube Airlines 88

PR for Anyone

JUNE 23, 2021

Learn more by watching my video >> HERE. Your Airlines, your resorts or travel operators. Unfortunately, for Airlines a lot of times when you’re going they’ll reschedule you or allow you to cancel without having a fee attached to it, but they don’t necessarily refund your money.

Travel 130

Travel Television Insurance Insurance 130

NewsWhip

JUNE 28, 2022

For r/memes, the top content focused on a joke about the platform’s video player (218k), a post about evolution (169k), and a humorous observation about how table salt gets made (144k). All of the highest-scoring posts were images and videos, while all of the most commented were text posts. The top link posts on Reddit in May 2022.

Reddit 78

Reddit Community Sports Airlines 78

ImPRessions - Crenshaw Communications

APRIL 10, 2018

Several factors determine how the public will receive a video/interview apology. A study of video corporate apologies conducted by researchers Leanne ten Brinke and Gabrielle S. Here are our nominations for best CEO in a video apology: CEO John Stumpf, Wells Fargo. CEO Oscar Munoz, United Airlines . Remember Qwikster? )

Interviews 170

Interviews Media Training Training Video 170

Melissa Agnes

JUNE 3, 2014

There are two reasons that made “United Breaks Guitars” a crisis for United Airlines, rather than an issue: Remember! In this particular case, within 4 days of the video being posted to YouTube, United Airlines’ stock price fell 10%, costing stockholders about $180 million in value.

Airlines 206

Airlines Crisis Wikipedia Social Media 206

5W PR

AUGUST 27, 2018

One of the premier airlines in the country, Delta once ruled the friendly skies. But the company failed to adjust to higher fuel prices and the new competition from smaller low-fare airlines. By 2013, more passengers were flying Delta than any other airline. Nintendo absolutely dominated the late 80s and 90s video game market.

Company 87

Company Airlines Print Government 87

Bianchi Biz Blog

SEPTEMBER 20, 2021

Aside from evaluating new vehicles, I also script and host videos, write feature stories and help produce commerce-related posts. Both videos are from when I worked at AutoGuide, my previous employer. In both videos we pulled out all the stops to create fun and engaging montages. What story or stories are you most proud of?

Meeting 67

Meeting Automotive Media Airlines 67

PRSay

APRIL 6, 2018

United Airlines. Viral videos. We’ve all got smartphones with sophisticated video cameras. We’ve read the tweets, replayed the video several times and heard victims’ stories long before we read about the same issue on a news site or see it on a TV broadcast. Wells Fargo. Cyber thefts. Sexual misconduct. Extreme weather.

Crisis Management 124

Crisis Management Crisis Airlines Viral 124

Sword and the Script

APRIL 15, 2017

They hired an actor to play the role of a fictitious airline CEO apologizing for a network glitch canceling 140 flights. As for the airlines, flying, once a glamorous mode of travel, has devolved into a miserable experience from start to finish. Photo credit: Flickr, sebastien lebrigand, airline ( CC BY-SA 2.0 ) . The findings?

Corporate 84

Corporate Airlines How To Crisis 84

Barokas

DECEMBER 20, 2018

The Canadian budget airline set up live “Santa-Cams” in airport terminals, asking travelers to share their wish lists for Santa. Remember this video from a few years ago? Merry Christmas to all, and to all a good flight…that’s what West Jet had in mind when it brought Christmas cheer to a group of deserving holiday flyers in 2013.

Airlines 88

Airlines Viral Travel Groups 88

Communications Conversations

NOVEMBER 19, 2021

And it’s why people like Spanx’s Sara Blakely, Target’s Laysha Ward, Walmart’s Doug McMillon and Delta Airline’s Ed Bastion are winning on LinkedIn. Surely by now you’ve been the video below of her making an emotional announcement to employees.

LinkedIn 88

LinkedIn Employee Airlines Corporate 88

Burrelles Fresh Ideas

MAY 23, 2023

Major airports experience increased passenger volumes, and airlines may offer more flights and vacation packages to cater to the demand. In response, hotels and airlines are implementing eco-friendly practices and promoting sustainable tourism initiatives.

Travel 40

Travel Tourism Airlines Hotels 40

ImPRessions - Crenshaw Communications

MAY 15, 2018

When a passenger’s video of water flooding a Carnival cruise ship hallway went viral on May 3, it spawned thousands of references to Titanic and some sensational news headlines. The follow-up news release came four hours later and included a link to a video featuring CEO Gary Kelly. Carnival Cruise – the unsinkable PR ship.

Crisis 136

Crisis Privacy Airlines Facebook 136

5W PR

JANUARY 6, 2022

Each participant gave a video tour of their yards on their phones, and stated what they liked and didn’t like about particular products. For instance, in 2017, several Delta Airlines flights from Atlanta were canceled due to bad weather. It is also important not to get defensive when customers give bad reviews or send angry emails.

Consumer 60

Consumer Airlines Survey Social Media 60

Prohibition

APRIL 1, 2022

A really clever video campaign from Deliveroo as they have used a similar style to the old ‘piracy, it’s a crime’ video that explained how pirate copy’s of films were illegal, to state that from today pineapple on a pizza is banned from Deliveroo. The first airline with no restrictions on excess baggage.

Social Media 71

Social Media Airlines B2C Film 71

ImPRessions - Crenshaw Communications

MAY 22, 2017

Earned coverage offers a credibility that can’t be matched by paid media like ads or “owned” content like company blog posts or creative social videos. This is why earned media – the stories and interviews produced by PR – will always be relevant.

Brand 185

Brand Branding Marketing Wireless 185

ImPRessions - Crenshaw Communications

MARCH 31, 2017

The social platform for video-sharing was touted as the next big thing, until it wasn’t. Just this week, United Airlines removed two young female passengers traveling on employee passes. Leggings, which were deemed inappropriate for employee relatives to wear while traveling on the airline. Remember Vine? The reason?

Airlines 120

Airlines Exercises Fashion Print 120

The Stalwart Blog

MAY 9, 2017

While the press was unrelenting in their actions against the 69-year-old passenger, it was their current and past customers that did the most damage through their relentless social media barrage that included videos of them shredding their frequent flyer cards.

Crisis 90

Crisis Airlines Employee Fashion 90