PRSay

MAY 26, 2023

“Whenever we get into any crisis moment, the guiding principles for us are compassion and action,” said Linda Rutherford, chief administration and communications officer for Southwest Airlines. The company’s CEO, Bob Jordan, had made “numerous public apologies for ruining people’s holidays,” Rutherford said.

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Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

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Airlines Crisis Privacy Case Study 256

Agility PR Solutions

APRIL 2, 2020

Airline travel became one of the earliest industries to feel the sting of the coronavirus, and new research suggests it could he one of the last to recover. The post 1 in 5 Americans won’t travel until 2021—heightening crisis for embattled airline industry appeared first on Agility PR Solutions.

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Airlines Travel Crisis Industry 86

HMA Public Relations

MARCH 15, 2018

United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations.

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PRSay

NOVEMBER 23, 2021

Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics. Don’t forget about the importance of the perspectives of public relations leaders to your organization. Wilson is a senior public relations educator at Wichita State University in Kansas.

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Doctor Spin

MARCH 1, 2024

Where can you find entry-level public relations jobs? If I were starting today, I’d probably prefer not to wait for public relations entry-level jobs to end up on any of my social feeds. Here’s a list of places where someone might find entry-level jobs in public relations: Public relations agencies. Public affairs firms.

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Publicity Public Affairs eBook Nonprofit 52

The Stalwart Blog

APRIL 14, 2017

What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord. The airline learned that particular lesson the hard way.

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Airlines Banking Fashion Crisis 74

Agility PR Solutions

JULY 16, 2018

Summertime is here—that’s right, time for vacation travelers to get ready for what they rightly assume will be forgettable airline experiences. The post 5 ways airlines can build stronger relationships to gain loyalty appeared first on Agility PR Solutions.

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Airlines Travel Industry Marketing 60

Sword and the Script

MAY 5, 2015

For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. Other Airlines Prey on Parent Emotions Too.

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Airlines Travel Customer Service Crisis 60

Prowly

DECEMBER 22, 2020

One of the harsh realities of public relations is that great PR can sometimes go unnoticed, while a blunder can haunt you forever. For instance, United Airlines faced a severe backlash to rebuild consumer trust after a passenger was forcefully dragged off a plane and Domino’s product quality perception took a nosedive after a video […].

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Agility PR Solutions

JANUARY 21, 2024

Think of all your favorite brands like H&M, United Airlines, Burger King, and Starbucks, which have undergone massive social media […] The post Social media crisis management: How to handle negative feedback and protect your brand appeared first on Agility PR Solutions.

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Crisis Management Social Media Crisis Airlines 110

PR Insiders

AUGUST 8, 2019

Maybe you landed a job because you lucked into sitting next to your soon-to-be-new boss on an airline flight. The post Right Message At Right Time Adds Power To Your Publicity Efforts appeared first on News & Experts. Perhaps you met your spouse because the two of you wandered into the same laundromat at the same time.

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Airlines Publicity Education 79

Shift Communications

JANUARY 30, 2020

A version of this post originally appeared on the NATIONAL Public Relations blog , an AVENIR GLOBAL company. . Even the names of viruses can be difficult to socialize with the general public—no, the coronavirus doesn’t have anything to do with the beer—and the public isn’t always able to associate a specific illness with its common symptoms.

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Trends Publicity Communications Tourism 127

ImPRessions - Crenshaw Communications

APRIL 10, 2017

The public relations team at United had probably just started to breathe easy after the infamous “leggings” crisis when a second PR disaster hit. But for public relations and crisis experts, United’s immediate response was also troubling. As of midday Monday, the airline had issued the following statement.

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Airlines Hotels Reputation Crisis 159

Institute for Public Relations

DECEMBER 19, 2023

The Institute for Public Relations is thrilled to announce nine new Trustees to the Board: Kristine Boyden, BCW, Chief Executive Officer (US) Katherine Burns, L’Oreal Groupe (US), AVP, Corporate Affairs and Engagement Whitney Eichinger, Southwest Airlines, Chief Communications Officer Juan Meng, Ph.D., Gainesville, Fla. –

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Shift Communications

JULY 10, 2017

Public Relations Channels to the C-Suite. Consider the significant impact that public relations has on all three channels. Public relations programs are built around thought leadership, on positioning brands as leaders in their industry. When executives have a few moments of downtime, where do they go? Christopher S.

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PRSay

APRIL 16, 2020

With the country under lockdown, this is a difficult time “to remind people that your property, airline or brand exists, without being tone-deaf to people who’ve lost their jobs,” she said. As always, story angles that editors seek will depend on the publication and its audience. Travel content that tells readers, “Go here.

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Travel Pitching Airlines Media 196

ImPRessions - Crenshaw Communications

MAY 15, 2019

With the release of audio from a tense November 2018 meeting between the American Airlines pilots’ union and Boeing executives – after the Lion Air crash but before the Ethiopian Airlines accident – the scope of the company’s miscalculation is apparent. The narrative has moved from tragedy to scandal.

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Reputation Airlines Automotive Software 245

Melissa Agnes

APRIL 15, 2014

Although some may say this is good publicity, I can bet that senior management over at the airline is in entire disagreement – as are TONS of their customers. Why is it so often that we find airlines at the heart of published gaffes and thoughtless (with major repercussions) posts to social media?

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Airlines Case Study Policies Reputation 243

Solo PR Pro

FEBRUARY 7, 2023

In a recent episode of That Solo Life: The Solo PR Pro Podcast , hosts Karen Swim and Michelle Kane discuss the nightmare that was Southwest Airlines’ system failure over the holidays. In the case of Southwest Airlines, more than 16,000 flights were canceled over the recent holiday season, in part due to severe winter weather.

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Airlines System Reputation Travel 58

PR Fuel

MARCH 12, 2023

In December of 2022, Southwest Airlines shut down nearly 100% of flights, leaving customers angry and confused. This company damaged its reputation within one day and lost many long-term customers. There are many contributing components to a reputation, Read More The post How to Improve Your Business Reputation appeared first on eReleases.

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Reputation Airlines How To Company 102

Axia PR

FEBRUARY 16, 2021

Jason is the managing partner of Axia Public Relations. Since 1994, he’s worked with American Airlines, Budweiser, Dave & Buster’s, H&R Block, Hilton, HP, Miller Lite, New York Life, Pizza Hut, Southern Comfort, and Verizon. He founded Axia Public Relations in July 2002.

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Airlines Publicity Company Brand 117

Axia PR

DECEMBER 8, 2020

Jason is the managing partner of Axia Public Relations. Since 1994, he’s worked with American Airlines, Budweiser, Dave & Buster’s, H&R Block, Hilton, HP, Miller Lite, New York Life, Pizza Hut, Southern Comfort, and Verizon. He founded Axia Public Relations in July 2002.

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Corporate Airlines Communications Publicity 118

ImPRessions - Crenshaw Communications

OCTOBER 4, 2019

Case in point: the 2017 United Airlines fiasco in which a passenger was violently removed from his seat. According to research by B2B research platform Clutch.co , the widely publicized PR storm actually made some fliers feel less safe. Even seven months later, some 30% of consumers said they would not fly on United.

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Agility PR Solutions

JANUARY 4, 2023

There’s a lot of rivalry for customers’ attention among the many travel agents, airlines, and hotels out there. Most travel marketers will tell you that developing an effective marketing plan is one of the biggest challenges there is. This is why many ads that aim to attract tourists fail miserably.

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Travel Airlines Hotels Marketing 86

5W PR

JUNE 6, 2017

If the crisis is something like your airline employees dragging someone out of his seat and off the flight because of a company policy. The post Regaining Public Trust After a Crisis appeared first on 5W PR News and Updates, NY Public Relations Agency Blog.

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Crisis Publicity Policies Airlines 76

Flatiron Communications

NOVEMBER 23, 2015

Since the Paris attacks, we’ve also seen ill-conceived behavior by at least one heretofore well-regarded company – Southwest Airlines. Apparently the airline bowed to a passenger’s xenophobia over some fellow Arabic-speaking American passengers: “One incident involved two friends from Philadelphia.

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5W PR

JANUARY 16, 2020

From the start Caribbean Airlines chose to get involved with local social causes, adopting their corporate social responsibility statement “We Care, We Connect, We Create and We are the Caribbean” in 2006. Caribbean Airlines offered passengers the opportunity to offset their carbon emissions by contributing to community projects.

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The Stalwart Blog

DECEMBER 24, 2019

I mentioned in a previous video blog that I thought Boeing would get out of this 737 MAX 8 crisis okay because they received endorsements from American Airlines and Southwest Airlines. Now no one knows when Boeing will get back into good graces the public and federal regulators. appeared first on Public Relations Security.

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ImPRessions - Crenshaw Communications

JANUARY 28, 2018

Yes, 2017 feels like a lifetime ago, given our breakneck news cycle, but there were plenty of public relations lessons over the year for big brands and business categories. The media has been aggressively criticized by the president, and public trust in the press hovers at 41%, according to Gallup. United Airlines. The Winners.

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Airlines Reputation Journalism Crisis 180

Reputation Us

APRIL 12, 2017

Whenever a corporate crisis or public gaffe occurs, I often get questions from colleagues, friends and family on what my PR perspective is. This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” Good grief! SPOKESPERSON.

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Crisis Airlines Viral Corporate 74

Garrett Public Relations

SEPTEMBER 21, 2018

This week’s PR Crisis of the Week post finds several brands facing tough days ahead as they attempt to extricate themselves from sticky situations ranging from airline issues to fat shaming to ticket scalping. Jet Airways – and the Airline Industry Seems there’s always an airline in the news with some type of crisis.

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Crisis Airlines Industry Brand 67

Agility PR Solutions

MARCH 17, 2019

It shouldn’t be surprising that life-or-death occupations like soldier, police officer, firefighter and airline pilot are ranked among the most stressful, but it might be a little off-putting to see that four […]. The post The most stressful jobs of 2019—“PR Executive” ranked among Top 10 appeared first on Agility PR Solutions.

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Airlines Publicity 158

Garrett Public Relations

AUGUST 10, 2018

American Airlines It’s been a rough week for the airline, who’s been in the news with two crises. On Monday, the airline ended up in […]. The post PR Crisis of the Week: American, Wells Fargo and USC appeared first on PR Consultant Garrett Public Relations Columbus/Worthington OH. Which brands are in the hot seat?

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Crisis Airlines Brand Branding 62

ImPRessions - Crenshaw Communications

JULY 16, 2019

government that’s feeling the brunt (and the public relations cost) of digital warfare. From major corporations, to airlines and hospitals, data protection is paramount. Building better public relations will impact that bottom line. Trade reports and other wonky publications are eager to showcase specific case studies.

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Company Case Study Airlines Study 213

ImPRessions - Crenshaw Communications

JUNE 28, 2017

Last week we shared best practices for delivering bad news, but sound public relations techniques are also effective for amplifying good tidings. The ultimate feel-good story: a baby was born mid-flight on Spirit Airlines. And it’s good timing; the airline industry has suffered its share of negative news all year.

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Agility PR Solutions

AUGUST 11, 2019

For example, Richard Branson is one of the most well-known and respected leaders in the airline industry and is celebrated as perhaps the greatest entrepreneur of all time. Since our society tends to turn strong leaders into celebrities, many leaders are well-known outside of their industry.

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Airlines Examples Industry Analysis 137