Reputation Us

APRIL 12, 2017

Whenever a corporate crisis or public gaffe occurs, I often get questions from colleagues, friends and family on what my PR perspective is. This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” Good grief! SPOKESPERSON.

Crisis 74

Crisis Airlines Viral Corporate 74

PRSay

OCTOBER 22, 2021

John Elsasser, PRSA’s publications director and the session’s moderator, asked whether Delta’s existing crisis plans had helped the company confront the COVID-19 pandemic. Internal messages repurposed for news media. People were starting to panic about their travel plans and were seeking reassurance.”.

Crisis 78

Crisis Airlines Travel Internal 78

PRSay

FEBRUARY 24, 2017

It’s also a skill the communications team at Southwest Airlines has mastered. That’s why communications teams and the executives they report to often just scan the metrics without fully understanding them.The solution is to “socialize” the data, says Southwest Airlines senior communications specialist Cindy Villafranca.

Social Media 117

Social Media Airlines Media Meeting 117

Landis PR

JANUARY 5, 2023

The economic outlook is uncertain, traditional media are struggling to remain relevant, social media continues to be inundated with misinformation – is it any surprise that public sentiment is fickle at best? If you don’t believe us, just look at Twitter’s public flailing with a CEO who thinks he can handle communications himself.

Communications 52

Communications Airlines Internal International 52

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

Burrelles Fresh Ideas

JANUARY 16, 2024

In a world saturated with information, where consumers are more discerning than ever, the role of authenticity in public relations and communications cannot be overstated. Authenticity is the glue that binds relationships, builds trust, and shapes public perception. It has become the cornerstone of successful communication strategies.

Crisis 85

Crisis Airlines Crisis Communications Social Media 85

ImPRessions - Crenshaw Communications

DECEMBER 18, 2017

Southwest Airlines’ soft landing. Everyone recalls the PR fiasco United Airlines experienced in April when footage of a dazed and bloodied passenger being dragged from his seat went viral. But consider how Southwest Airlines handled a tricky passenger situation in September. Well handled.

Crisis Management 149

Crisis Management Crisis Airlines Viral 149

Communications Conversations

SEPTEMBER 30, 2022

And earlier this year, Southwest Air tried to have some fun with a string of tweets, conceivably from one of their interns. It’s the Social Media Intern. Southwest Airlines (@SouthwestAir) April 13, 2022. Hey everyone. They gave me the Twitter password. Might mess around and make a thread, idk. ?.

Airlines 78

Airlines Social Media Internal International 78

PRSay

DECEMBER 16, 2022

For her first job after college, she worked as an administrative assistant for a Japanese airline at the Los Angeles airport. John Elsasser, editor-in-chief of PRSA’s award-winning publication Strategies & Tactics and host of S&T Live , asked how an early work experience had affected Osako’s career.

Corporate 67

Corporate Telecommunications Airlines Policies 67

Stephen Waddington

OCTOBER 10, 2020

The publication of the report is timely as the US enters the final month of the election campaign; society faces the challenge of COVID-19 and racial conflict; and both social and mainstream media activity contribute to the polarisation. It is an important piece of work.

Case Study 139

Case Study Airlines Survey Study 139

David PR Group

APRIL 8, 2019

The international grounding of the Boeing 737 Max 8 impacted dozens of airlines and thousands of passengers, and it represent ed a logistical nightmare for every airline. In each case, the company wasn’t the source of the original problem, but how they responded caused damage to their reputations. . –John .

Crisis 57

Crisis Airlines Reputation Travel 57

ImPRessions - Crenshaw Communications

OCTOBER 13, 2017

The low-cost airline Valujet became AirTran after a fatal crash that was found to be the result of negligence. To distract from internal problems. Internal problems are, by definition, inside an organization, so a rebranding to move past institutionalized behavior is like a band-aid on a bullet wound.

Crisis 136

Crisis Airlines Reputation Internal 136

Presspage

MAY 29, 2017

The violent removal of a passenger from an overbooked United Airlines flight triggered an outraged public to post heated comments all over the media. Hundreds of earlier incidents with involuntary deplaning resulted in conflicts between airlines and passengers. At United Airlines, this was all clearly absent.

Journalism 79

Journalism Airlines Brand Branding 79

Melissa Agnes

JUNE 3, 2014

It also presents risks of viralization and losing very public control. Local and International Laws for Protecting Your Social Media Accounts. There are two reasons that made “United Breaks Guitars” a crisis for United Airlines, rather than an issue: Remember! Can You Sue Former Employees for Social Media Accounts?

Airlines 206

Airlines Crisis Wikipedia Social Media 206

Melissa Agnes

OCTOBER 19, 2014

As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. Who should listen to this podcast?

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

PR in High Definition

APRIL 25, 2022

Indeed, the news has been filled with travel horror stories as recovering airlines struggle to deal with chronic staff shortages. April saw the first paying civilians blast off to the International Space Station as part of Elon Musk’s private space exploration service, SpaceX.

Airlines 62

Airlines Travel Twitter Social Media 62

Sword and the Script

APRIL 15, 2017

Most business leaders would probably prefer to settle an apology than having it spin into a giant, embarrassing and international fiasco. They hired an actor to play the role of a fictitious airline CEO apologizing for a network glitch canceling 140 flights. Photo credit: Flickr, sebastien lebrigand, airline ( CC BY-SA 2.0 ) .

Corporate 79

Corporate Airlines How To Crisis 79

Burrelles Fresh Ideas

MAY 23, 2023

Major airports experience increased passenger volumes, and airlines may offer more flights and vacation packages to cater to the demand. As you can imagine, this increased demand is driving up airfares on most routes, with ticket prices for international flights increasing by more than 30%. They are up more than 300% over last year.

Travel 40

Travel Tourism Airlines Hotels 40

Melissa Agnes

AUGUST 28, 2014

She has worked in the Middle East for the past 5 years and, with her colleague, Julie Sprakel, carried out the first research study to assess usage of social media by the public in the Middle East region. We have had extensive media coverage from numerous airlines as well as newspapers and some bloggers in the region.

Healthcare 238

Healthcare Social Media Media Case Study 238

Melissa Agnes

APRIL 10, 2014

This generally was done to give the organization time to fully investigate the situation to either resolve internally or if the public needed to be aware to provide factual, proven and therefore non-biased information, good or bad, that allowed those affected to move on. Think Malaysia Airlines. Enter the digital age.

Social Media 248

Social Media Crisis Crisis Communications Media 248

Melissa Agnes

AUGUST 5, 2014

Take a look: Or what about this ad for British Airways that was released only weeks after Malaysian Airline Flight 370 vanished without a trace: Even though the British Airways ad was planned months before it was released, there’s still no excuse. I can’t stress it enough. How can this campaign be misinterpreted in any way?

Marketing 228

Marketing Case Study Airlines Course 228

Presspage

MARCH 31, 2023

According to aviation rules, the airline is the point of contact for a refund when a flight is missed. It’s good to mitigate this internally; how the media displays the current situation doesn’t show all the efforts and hard work. What happens when passengers miss their flight due to queues?

Crisis 78

Crisis Travel Software Data 78

Cision

AUGUST 11, 2016

I oversaw corporate communications for Anchor Gaming – a publicly traded slot machine developer – before the company was sold to International Game Technology in 2001. I don’t like to be late, especially for an airline flight. How did you get your start in corporate communications? What has stayed the same?

Corporate 0

Corporate Airlines Financial Journalism 0

Sword and the Script

AUGUST 20, 2019

Fortunately for the public relations community, her subsequent experiences in education and internships persuaded her instead to pursue a career in PR. She has since worked on both side of the table, both in-house on the client-side, and at PR agencies – and also has served as a key leader for Washington Women in Public Relations (WWPR).

Employee 88

Employee Internal International Training 88

ImPRessions - Crenshaw Communications

MARCH 31, 2017

People often ask how agencies come up with great ideas for public relations campaigns. There’s a very smart exercise to be done when floating an idea internally. Just this week, United Airlines removed two young female passengers traveling on employee passes. Do work backward. The reason? The story blew up, of course.

Airlines 120

Airlines Exercises Fashion Print 120

Maxim Behar

DECEMBER 20, 2022

We know each other for almost 15 years now, have done numerous projects together within the International PR Organization ICCO, have met several times in Austria and in Bulgaria. You are one of the strongest persons that we have in the international PR business. Sales and Traffic Representative, Turkish Airlines. Dima Tutar.

Energy 52

Energy Groups Internal International 52

Stephen Waddington

MAY 16, 2019

There are 300 people working for the airport and more than 3,000 people on the site working for airlines and retailers,” she said. It spurred her interest in PR and she joined the Masters in International PR course at Newcastle working for a local agency along the way. Self learning and continuous development is critical,” he said.

Marketing 60

Marketing Newspapers Public Affairs Airlines 60

Melissa Agnes

OCTOBER 19, 2014

As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. Who should listen to this podcast?

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

Reputation Us

MAY 12, 2020

My recent crisis experiences include the 1992 riots in Los Angeles, when I was working at an NPR station in Southern California, and the 9-11 attacks in 2001, when I was representing the airline industry with public relations firm Webber Shandwick. Q: How transparent should a credit union be about its vulnerabilities? Expose them.

Crisis 78

Crisis Financial Banking Crisis Management 78

Presspage

MAY 11, 2017

All eyes are on you and with every step you take, you carry the risk of your message being misinterpreted and subsequently upsetting your customers or the public. Take some time to investigate internally how your colleagues or employees would react in specific situations. The only problem was that there are no giraffes in Ghana.

Social Media 79

Social Media Crisis Media Airlines 79

ReimaginePR

JUNE 18, 2015

Understanding the juxtaposition between importance and relevance is key to not only just with this issue, but to all public relations in the social media age. What are some learnings that communicators, especially public relations practitioners working with NGOs, can take away from the divergent paths of Ebola and ALS awareness?

Airlines 120

Airlines Viral Government Local 120

Sword and the Script

AUGUST 22, 2017

What do you think is the role of internal communications in this polarizing environment? . That starts with the messages and actions of prominent, visible, respected leaders and cascades through the organizations via internal communications. 5) You seem to do a lot of international work. Tell a story bigger than yourself.

Internal 70

Internal International Interviews Trends 70

Prohibition

DECEMBER 9, 2021

Nowadays, it can all be done in the public domain. To counteract these search results you should create a content marketing plan for your brand name and targeted search terms – through blogging, contributing to industry-leading publications and promoting good news through press releases and effective corporate communications.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

wiredPRworks

JANUARY 16, 2018

In 2006, I had the dream to build out a career as a public speaker. Presented by professional members of the National Speakers Association Illinois Chapter, Speakers Academy provides valuable information aspiring professional speakers need to launch a successful career in the public speaking business.

Airlines 40

Airlines System Local Training 40

Maxim Behar

SEPTEMBER 27, 2022

In the field of services and in the communication business it seems to be somehow easier, but the manufacturing enterprises, the tourism business, the airlines - all this was affected in an extremely negative way and each of these entities was struggling to survive. I say it with the best wishes, it happened as it happened.

Government 52

Government Tourism Ethics System 52

Prohibition

MAY 15, 2020

And some have been brought to our attention from the public calling brands out on social media for their mishaps. This was followed with a rather disappointing remark from the airline s chief executive who admitted: ‘social distancing on flights just isn’t realistic.’ Let’s take a look at the top 11 crises of 2020 so far.

Crisis 71

Crisis Government Social Media Reputation 71

Sword and the Script

MAY 23, 2017

A golden rule of PR is to treat every reporter as if they work for the Wall Street Journal because new reporters at (seemingly) small publications tend to move onwards and upwards. To give you a sense, here are the [current] Ahrefs DR scores for the following public relations oriented websites: PRWeek.com: 64. PRdaily.com: 63.

SEO 65

SEO Tools Engineering Web 65