Stern + Associates

APRIL 17, 2024

With 65% of CEOs indicating geopolitical concerns are among the top disruptors they expect to face over the coming 12 months, and climate issues, DEI’s validity and questions about democracy itself not far behind, business leaders have much to consider as they make important decisions for their employees, organizations, and themselves.

Policies 99

Policies Leadership Mobile Employee 99

Onclusive

AUGUST 22, 2017

Most of us see what our jobs entail at the point of hire. Our job descriptions tells us what we’ll be responsible for in a given public relations or communications role, but we rarely reference the J.D. If you oversee a team of PR strategists, simply give them a hug. later as our roles evolve. Earned Media/Media Relations.

Media Training 397

Media Training Crisis Communications Conference Training 397

Melissa Agnes

NOVEMBER 30, 2014

Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. “People have to know you care before they care about what you have to say.” Public information officers and crisis communicators have critically important responsibilities in difficult times. Subscribe via email.

Crisis Communications 227

Crisis Communications Crisis Government Education 227

Burrelles Fresh Ideas

JANUARY 30, 2024

However, within a few days, more information (and concerns) came to light when the National Transportation Safety Board told the New York Times that “the plane was not being used in long flights over water because a pressurization warning light had gone off during three recent flights.” We hope you find this beneficial.

Ethics 96

Ethics Crisis Transportation Airlines 96

Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. How to prepare and manage a corporate crisis involving receivership. Connect with us!

Case Study 140

Case Study Crisis Management Crisis Study 140

Melissa Agnes

APRIL 11, 2015

Welcome to episode #045 of The Crisis Intelligence Podcast, with Melissa Agnes and Curtis Midkiff. What has always fascinated me are their extreme capabilities in the use of social media for real-time emergency management. Tips for effectively filtering through the digital noise in a crisis or emergency.

Social Media 174

Social Media Crisis Management Crisis Media 174

Melissa Agnes

OCTOBER 5, 2014

Welcome to episode #018 of The Crisis Intelligence Podcast, with Melissa Agnes and Jean-Michel Ghoussoub. Everybody’s always talking about transparency. We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis.

Crisis Management 224

Crisis Management Crisis Corporate Internal 224

Melissa Agnes

NOVEMBER 16, 2014

Welcome to episode #024 of The Crisis Intelligence Podcast, with Melissa Agnes and Louis Hayes. Additionally, at around the 49 minute mark, Lou and I discuss crisis prevention and reputation management lessons that apply to professionals in any industry and market. Subscribe and leave us a review on iTunes and/or Stitcher.

Crisis 260

Crisis LinkedIn Reputation Twitter 260

NewsWhip

OCTOBER 21, 2020

It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this. For global companies, reputation is the new gold.

Crisis 158

Crisis Reddit Reputation Tools 158

Melissa Agnes

FEBRUARY 8, 2015

Welcome to episode #036 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. Crisis simulations are an amazing way to test your crisis plan and strengthen your team’s crisis communication skills. That said, I often get asked questions like “how do I conduct a crisis simulation?”;

Crisis 165

Crisis Exercises How To Crisis Management 165

Melissa Agnes

OCTOBER 12, 2014

Welcome to episode #019 of The Crisis Intelligence Podcast, with Melissa Agnes and Dr. Thomas D. Phelan and I discuss in this week’s episode of The Crisis Intelligence Podcast. The emergency manager’s role in educating the public before, during and after a crisis or emergency situation. Get connected!

Crisis 237

Crisis System Education LinkedIn 237

Melissa Agnes

AUGUST 24, 2014

Welcome to episode #012 of The Crisis Intelligence Podcast, with Melissa Agnes and Jane Jordan-Meier. Jane Jordan-Meier opens this discussion with a strong statement: “A leader emerges in a crisis.” What are the challenges of choosing a leader or spokesperson in a crisis? Learn more about Janie here.

Crisis Management 234

Crisis Management Crisis LinkedIn Internal 234

Stern + Associates

FEBRUARY 1, 2024

Black History Month is not just about honoring achievers of the past. It’s also about celebrating today’s change-makers with the ideas and frameworks that will shape the near and far future. Leadership that Harnesses the Power of a Team Linda A. Hill, Ph.D. Modupe Akinola, Ph.D. Bernstein & Co. Courtney D. Cogburn, Ph.D.

Leadership 108

Leadership Ethics Education Technology 108

Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Thanks for your understanding!

Crisis Management 100

Crisis Management Crisis Skype Leadership 100

ImPRessions - Crenshaw Communications

MARCH 19, 2019

Businesses from tech startups to nonprofits have come to recognize the value of a strategic PR campaign executed by a talented team. Here’s what every business person, from marketers to CEOs, should know about public relations. But it’s a lot closer to marketing than it used to be. It can’t replace marketing.

Nonprofit 271

Nonprofit Crisis Management Fashion Advertising 271

Melissa Agnes

FEBRUARY 24, 2014

By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. When bad things happen, some of us rise and some fall. It’s all about high stakes performance and that’s where similarities between the world of the top athlete and the crisis communicator run parallel.

Communications 236

Communications Crisis Communications Crisis Exercises 236

Melissa Agnes

SEPTEMBER 2, 2014

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! Qualities of a worthy crisis professional.

Crisis Management 264

Crisis Management Crisis Reputation Resources 264

NewsWhip

JUNE 2, 2021

Predictive media intelligence describes a set of technologies that enable PR professionals and reporters to predict the impact of news stories, consumer trends, and create optimised content, earned media plans, and content distribution plans. . For comms professionals, this intelligence is arriving at a good time. Predictive Alerts.

Media 88

Media Data Reddit Crisis 88

NewsWhip

JANUARY 26, 2023

The brand alone earned more than 21 million engagements to the 192k articles written about it in 2022, but when you reach the size the brand has, even news that seemingly has nothing to do with the company can end up having an impact. Sean deGroot, Manager, Communications Measurement & Insights at McDonald’s knows this all too well.

Communications 78

Communications Local System Data 78

Melissa Agnes

APRIL 25, 2015

Welcome to episode #046 of The Crisis Intelligence Podcast, with Melissa Agnes and Roman Gaponenko. Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. Connect with us!

Crisis Management 100

Crisis Management Crisis LinkedIn Analytics 100

Melissa Agnes

MAY 2, 2015

Welcome to episode #047 of The Crisis Intelligence Podcast, with Melissa Agnes and Roman Gaponenko. Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. Connect with us!

Crisis Management 113

Crisis Management Crisis LinkedIn Storytelling 113

Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.

Crisis Communications 197

Crisis Communications Crisis Communications Community 197

NewsWhip

APRIL 14, 2021

Kate Lavail, Senior Director of Performance & Intelligence , McDonald’s. McDonald’s Senior Director of Performance & Intelligence Kate LaVail, PhD joins NewsWhip’s CEO Paul Quigley to discuss the applications of inductive reasoning for weathering crises and evaluating opportunities to engage. Read transcript.

Analytics 78

Analytics Data Crisis Reputation 78

NewsWhip

NOVEMBER 22, 2022

In the 21st century, communications teams are responsible for so much more than just promoting a brand’s image. Analytics, hard data, and predictive insights are needed so that comms teams can measure what the media is saying about their brand and how the brand is being perceived by the public.

Data 78

Data Analytics Measurement Technology 78

Melissa Agnes

JANUARY 4, 2015

Welcome to episode #031 of The Crisis Intelligence Podcast, with Melissa Agnes and Whitney C. In this episode of The Crisis Intelligence Podcast, Whitney C. This episode of The Crisis Intelligence Podcast discusses: The difference between defamation and free speech – and where the line is drawn.

Crisis 100

Crisis LinkedIn Policies Engineering 100

Melissa Agnes

JANUARY 18, 2015

Welcome to episode #033 of The Crisis Intelligence Podcast, with Melissa Agnes and Brad Phillips. When it comes to crisis media training, there are so many questions that people (whether it be spokespersons or the communication and leadership teams) seek answers to. The real-time news cycle and how it impacts in a crisis.

Training 113

Training Crisis Media Training Crisis Management 113

Melissa Agnes

MARCH 12, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. Which leads us to ask: What kind of training do THEY have? What simple holding statement or referring lines are they taught to use – or do you just instruct them to clam up?

Report 243

Report Crisis Communications Crisis Management Crisis 243

Melissa Agnes

JANUARY 4, 2015

Welcome to episode #031 of The Crisis Intelligence Podcast, with Melissa Agnes and Whitney C. In this episode of The Crisis Intelligence Podcast, Whitney C. This episode of The Crisis Intelligence Podcast discusses: The difference between defamation and free speech – and where the line is drawn.

Crisis 100

Crisis Crisis Management Policies LinkedIn 100

Melissa Agnes

NOVEMBER 19, 2014

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. A crisis is a change. Every crisis is different… but they all require a response by people or organizations that are highly adaptive. Tune in here. Tune in here. More specifically, bad change. The Doctor in SWAT School.

Crisis Management 266

Crisis Management Crisis System Policies 266

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

Crisis Communications 169

Crisis Communications Crisis Communications Crisis Management 169

Stephen Waddington

MARCH 24, 2021

Artificial intelligence, paid influence, mental health and fake news are all issues identified by a group of international practitioners in a series of reflective essays published by the PRCA. The PRCA Ethics Council has published its annual perspective of ethical challenging facing PR practice in 2021.

Ethics 178

Ethics Publicity Enterprise Groups 178

PR in High Definition

MAY 31, 2022

but the Firefly team always havs our finger on the pulse. Artificial intelligence reaches new heights. It’s no secret that supply chain issues and the candidate crisis have plagued businesses significantly recently. It’s no secret that supply chain issues and the candidate crisis have plagued businesses significantly recently.

Technology 62

Technology Banking Government Crisis 62

Melissa Agnes

NOVEMBER 30, 2014

Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. “People have to know you care before they care about what you have to say.” Public information officers and crisis communicators have critically important responsibilities in difficult times. Subscribe via email.

Crisis Communications 100

Crisis Communications Crisis Crisis Management LinkedIn 100

Melissa Agnes

JANUARY 5, 2015

2014 is officially behind us, but the risks and threats that leave every organization open to destruction are not. In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note?

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

Melissa Agnes

OCTOBER 5, 2014

Welcome to episode #018 of The Crisis Intelligence Podcast, with Melissa Agnes and Jean-Michel Ghoussoub. Everybody’s always talking about transparency. We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis.

Crisis Management 100

Crisis Management Crisis LinkedIn Corporate 100

Sword and the Script

NOVEMBER 7, 2023

There are a lot of different uses for AI that have been around a lot longer too. One of the oldest uses, and perhaps most valuable uses, is in media monitoring. So, as I was pouring over the news from the vendors in our space this month, it was nice to see a couple of use cases that were focused on other aspects of AI.

Employee 133

Employee Software Survey Tools 133

Communications Conversations

APRIL 3, 2020

The last three weeks have been the longest crisis comms drill of our entire lives. Comms teams have been on full-tilt since early March communicating with employees and stakeholders seemingly non-stop. They’ve largely been using the traditional channels–email, intranets, town halls and social media. There are more.

Tools 78

Tools Airlines LinkedIn Crisis 78