Onclusive

NOVEMBER 8, 2023

Crisis Communications There were some serious PR blunders in 2020. If those PR boo-boos didn’t show us the importance of having a crisis communications plan in place, we’re not sure what will. PR pros often review and edit when appropriate.

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Training Media Training Reputation Crisis Communications 195

MaccaPR

FEBRUARY 19, 2018

and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. Sure, you can trust your local managers to use Facebook, Instagram and Twitter responsibly.

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Instagram Crisis Local Privacy 98

Onclusive

AUGUST 9, 2021

Crisis Communications. If those PR boo-boos didn’t show us the importance of having a crisis communications plan in place, we’re not sure what will. Reputation management and crisis communications are not an airbag that goes off when something bad happens; they are a seatbelt your brand should always wear.

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Training Media Training Reputation Crisis Communications 370

Garrett Public Relations

SEPTEMBER 28, 2018

Today’s PR Crisis of the Week post takes a look at brands in hot water, including a leading pet store chain, a popular social media platform, a major coffee and baked goods chain – and the latest in the saga of a fruit crisis. PetSmart The week kicked off with PetSmart in crisis when a […].

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Instagram Crisis Social Media Brand 62

PRSay

JULY 1, 2022

When we published the first “Public Relations Handbook” in 1967, the notion of social media, influencers, YouTube, Instagram, Snapchat, podcasts and search-engine marketing did not exist. Rereading our original chapter on crisis communications underscores the changes that have taken place in corporate America and public relations since then.

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Handbook Publicity Newspapers Television 181

The Proactive Report

NOVEMBER 1, 2022

Building an audience on platforms like Facebook and Instagram can be very rewarding, but it can also prove to be a major challenge for communicators. Your PR team needs to be ready to address any crisis that starts on social media and escalates to other traditional media. For more Digital PR Tips subscribe to our newsletter.

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Communications Social Media Employee Crisis 130

Prohibition

DECEMBER 22, 2021

It was exposed, by the Wall Street Journal, as having known for over two years about the negative impact that Instagram was having on young people’s mental health. Facebook has been studying the impact of Instagram on its users since 2019 and the internal study was leaked to the newspaper. Why it’s important to prepare for a PR crisis.

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Crisis Crisis Management Instagram Social Media 146

Waxing UnLyrical

MARCH 9, 2016

I was obsessively checking my email inbox, and saw one from Instagram saying my password had changed. 5), I received another email from Instagram saying to send a mugshot style photo with some numbers included on it and my username. Emma, you need to check out your Instagram. My area of interest is in crisis communication.

Instagram 40

Instagram Privacy Guidelines Social Media 40

Deirdre Breakenridge

MAY 23, 2017

So I have two sets of Facebook, Pinterest, Twitter and Instagram accounts. I do post regularly to Instagram and Facebook where I’ve built engaged and consistently growing communities, and where I can be present on a consistent basis. And my client needs have always come before my blog posts.

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Blogging Case Study Social Media Instagram 282

Burrelles Fresh Ideas

JANUARY 16, 2024

The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement. Instead of deflecting blame, authentic crisis communication acknowledges the organization’s role. Organizations need to be transparent and truthful to navigate the fast-paced dissemination of information.

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Crisis Airlines Crisis Communications Social Media 84

Melissa Agnes

MARCH 24, 2014

Developing an online reputation / personal brand begins with one’s first Facebook, Instagram and/or Twitter account – and let’s face it, it’s safe to assume that every student in North America has some sort of presence on one of these platforms. Online Reputation Management Studying / Teaching Crisis Communication'

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Reputation Crisis Communications Education Study 254

5W PR

DECEMBER 7, 2020

Instagram was close behind at 70%. It may be surprising that when marketers were asked where they expect to increase their spending, 61% identified Instagram. As a crisis communications plan, this policy should guide responding quickly and responsibly to any unanticipated issues that may arise. 78% said so.

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Social Media Trends Media Policies 103

PR Fuel

SEPTEMBER 16, 2020

You write and publish whatever content you want on Facebook, Instagram, and Twitter. Crisis Communications. Crisis communications involve your plan to deal with negative news if it happens and how to avoid bad PR in the future. It belongs to your company, and you can publish any content you want. Earned Media.

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Crisis Communications Product Launch Crisis Reputation 105

Prohibition

AUGUST 15, 2022

Since then, she has become extremely successful, gaining millions of followers on Instagram and YouTube, as well as launching her own fake-tan business and becoming fast-fashion brand Pretty Little Thing’s Creative Director. 10 Crisis Communication Tips Every Business Needs. How to Prepare a PR Crisis Plan.

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Crisis Viral Government Crisis Communications 62

Waxing UnLyrical

MARCH 9, 2016

I was obsessively checking my email inbox, and saw one from Instagram saying my password had changed. 5), I received another email from Instagram saying to send a mugshot style photo with some numbers included on it and my username. Emma, you need to check out your Instagram. My area of interest is in crisis communication.

Instagram 32

Instagram Privacy Guidelines Social Media 32

Melissa Agnes

SEPTEMBER 7, 2014

Within this episode of The Crisis Intelligence Podcast, we look at the strategy behind this unit for crisis communication and emergency management – and a whole bunch more. This episode of The Crisis Intelligence Podcast discusses: The Toronto Police Service’s new customer service program. Have a listen.

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Customer Service Crisis Crisis Communications Internal 227

Newsfile

FEBRUARY 28, 2024

What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation. Effective crisis communication ensures transparency, empathy, and timely responses. praise-filled posts on Instagram.

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Viral Crisis Communications SEO Reputation 52

PR Conversations

SEPTEMBER 7, 2018

There probably couldn’t be two more contrasting campaigns being talked about in one week than the 30th anniversary Nike’s Dream Crazy commercial fronted by Colin Kaepernick and the single Listerine sponsored post by Instagram ‘influencer’ Scarlett Dixon. What they have in common is controversy.

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Instagram Crisis Crisis Communications Crisis Management 95

The Stalwart Blog

AUGUST 12, 2018

Accreditation Training - This four-part course, offered via Webinars, will enable participants to receive the PR Security Crisis Communications Accreditation Certificate and be prepared for the most common Crisis PR events. “A

Communications 60

Communications Training Crisis Crisis Communications 60

ImPRessions - Crenshaw Communications

FEBRUARY 6, 2018

Where’s your crisis PR readiness? Odds are the Crock-Pot team has a crisis communications plan in place, and it’s likely that it includes contingencies for real-life product malfunctions or accidents. But how many crisis plans would have foreseen a fictional accident like the “This Is Us” scenario?

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Crisis Twitter Course Viral 199

Stephen Waddington

NOVEMBER 5, 2020

If we live our best lives on Instagram or Snap, we live our real lives on Google. Within three or four queries using Google, Google Trends, and AnswerThePublic you’ve got the basis of a communication strategy, content plan and tone of voice. It has applications for profile, reputation and crisis communications.

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Google Reddit Comparison Trends 124

Cision

SEPTEMBER 22, 2015

If you promise content, even if it’s a simple #ThrowbackThursday post on Instagram, you must deliver it. You don’t need an official code of conduct, although it can be helpful to have an internal one, if only for guidelines and crisis communications responses. It’s what keeps audiences loyal and coming back for more.

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Community Guidelines Crisis Communications Instagram 120

wiredPRworks

MAY 6, 2020

It’s a challenging time in so many ways, yet crisis communications is a place where PR people can shine a light. ” She lives in Charlotte, NC where she loves to capture photographs of southern living to share on Instagram. For businesses, organizations, and people, now is not the time to sit out in a PR quarantine.

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Pitching Training Radio Media Training 52

Stephen Waddington

OCTOBER 21, 2019

Members of the Chartered Institute of Public Relations (CIPR) and the Public Relations and Communications Association (PRCA) are also covered by their codes of conduct. We’re all influencers now The common perception of influencers is individuals on Instagram or YouTube flogging stuff. Influence is often confused with popularity.

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Government Publicity Marketing Advertising 60

Konnect Agency

MARCH 31, 2020

6 Review Your Crisis Communications Checklist: As we are in the midst of this ever-changing situation, it is vital to keep your crisis communications checklist updated and ready to activate on. newsletters, blog content, social posts, website content, etc.) newsletters, blog content, social posts, website content, etc.)

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Communications Crisis Communications Crisis Social Media 69

Melissa Agnes

APRIL 4, 2016

This doesn’t account for any other tweets using different hashtags, tweets that didn’t use any hashtags, Facebook posts, news articles, blog posts, Instagram posts – or anything else that was published and shared online in the hours and days following the terrorist attack.

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Crisis Crisis Management Video Conference 100

Prohibition

DECEMBER 22, 2021

It was exposed, by the Wall Street Journal, as having known for over two years about the negative impact that Instagram was having on young people’s mental health. Facebook has been studying the impact of Instagram on its users since 2019 and the internal study was leaked to the newspaper.

Crisis 62

Crisis Instagram Social Media Facebook 62

MaccaPR

NOVEMBER 4, 2014

In this age of Pinterest, Instagram, Vine and other visual branding channels, Bose has struggled to find graphic images that will reinforce – rather than undermine – its appeal to today’s consumers. On Instagram, Beats by Dre’s page has 1.5 Bose has earned barely 20,200 followers on Instagram, with an anemic 176 posts.

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YouTube Brand Branding Crisis 118

Doctor Spin

JUNE 29, 2022

Cover photo by Jerry Silfwer ( Prints / Instagram ). Without getting too hung up on establishing an exact definition of PR , the value of PR can be seen as the total value of all the relationships mentioned above. Any boardroom would be mad not to invite such a PR function. Humans influence humans. Image credit: Unknown.

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Public Affairs Crisis Banking Crisis Communications 52

Shift Communications

JANUARY 26, 2017

How can we get ahead of the curve and find the next Facebook, the next Instagram, etc.? More and more companies see an opportunity to specialize in an aspect of social networking and excel at it, something that sets them apart from the dominance of Facebook and its many media properties such as Instagram, WhatsApp, and Oculus.

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Facebook Instagram YouTube Social Media 60

Reputation Specialist Michael Toebe

OCTOBER 25, 2021

Gazi created an Instagram account for this purpose. Impression management is also a commonly-used tool. In the case of Gazi, here is one approach that is a tactic regularly used, playing the victim, which is often convincingly done. Courts tend to fall for this hook, line and sinker because they want to fall for it.

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Publicity Reputation Crisis Management Crisis 59

Prohibition

JANUARY 14, 2022

What if someone made an offensive statement on Facebook, Twitter or Instagram? Team roles and responsibilities need to be clear if your crisis communication plan is going to work. Your team members should all understand what they’re supposed to do in a crisis and how they can help each other.

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Crisis How To Crisis Management Crisis Communications 62

Sword and the Script

MAY 12, 2020

There may be a place for including social media – here’s an example of an interesting way to include social elements from Instagram (or other sites) selectively. Make sure your media contacts easy to find. It’s frustrating for writers to fish around for someone to field a question. Make your media contacts easy to find.

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Company Survey Pitching Report 98

Sword and the Script

JANUARY 5, 2016

A comedy out of crisis communications. Photo credit: Instagram. Holmes Report: Hotwire Predicts Virtual Reality As Key Comms Trend For 2016. Just a few months ago, on Last Week Tonight, John Oliver managed to use humor even when he covered the horrendous Paris attacks on his show.

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Banking Marketing Wireless Advertising 60

Stuart Bruce

JULY 23, 2017

I doubt many, if any, marketing teams would be any good at using social media for corporate communications, CSR, managing stakeholder relations with investors, trade unions, employees, local communities, analysts, journalists or politicians let alone issues management and crisis communications.

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Social Media Media Customer Service Corporate 68

PR in High Definition

JULY 22, 2019

Then, of course, there’s the crisis communications element. In a hypothetical example of a doctored video depicting racist abuse by a customer service representative in a big brand’s shop, it will be the responsibility of the PR team to communicate that the incident did not occur and is instead a deepfake.

Media 74

Media Viral Video Newspapers 74

Journalistics

MARCH 18, 2016

These six topical themes included the following: Global, Local and Hyper-Local – how organizations can balance and manage social media communications and priorities across geographically-dispersed audiences. Crisis Communications – how to prepare for or manage crisis communications via social media.

Social Media 45

Social Media Media Storytelling Local 45