Melissa Agnes

AUGUST 12, 2014

Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. In a crisis, you need your stakeholders to trust your spokesperson and, thus, your organization. It takes time and energy to build a community of trust. Think about it. Think about it. That would be wise.

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Crisis Communications Crisis Communications Energy 251

Buchanan PR

APRIL 17, 2024

Effective digital communication involves real-time monitoring for immediate responses and crisis management coupled with nuanced insights gained through social media listening. Strong social media strategy includes keeping a watchful eye on metrics but also actively engaging with the broader online community.

Social Media 96

Social Media Trends Crisis Management Tools 96

The Proactive Report

APRIL 15, 2023

And once again the PR community is wary of this new technology and hesitant to adopt it. Here are some ways AI can help you: Audience Analysis and Tracking : AI algorithms can analyze data and identify patterns in consumer behavior. Crisis Management: In times of crisis, PR practitioners need to act quickly and decisively.

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Social Media Measurement Tools Data 130

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not? Make a list.

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Crisis Communications Crisis Communications Crisis Management 169

ImPRessions - Crenshaw Communications

AUGUST 4, 2022

That’s empowering to regular consumers. I’ll flesh out strategies in my next post, but the steps toward cancel club redemption are similar to any reputation crisis playbook – but on steroids. Yes, social media pushback can be constructive, yet it often spins out of control. Few cancellations are permanent.

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Construction Crisis Reputation Social Media 385

Waxing UnLyrical

AUGUST 1, 2019

It takes a business years to build a reputation as trustworthy in the eyes of consumers, but burning it all down can occur in just moments. A high-profile accident, product recall or allegations of illegal activity can cause profound, lasting damage to a company’s good standing in the community. Image by Matthew Guay via Unsplash, CC.

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Crisis Crisis Management Radio Analysis 64

Flack's Revenge

OCTOBER 24, 2018

But they should come clean, and ‘fess up to problems when they occur, according to the basic tenets of crisis management. The far better approach to crisis management is to rip off that Band-Aid – admit your mistake, explain, apologize, and rectify. It is here that good old PR and crisis management can help.

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Crisis Management Crisis Employee Google 123

Konnect Agency

APRIL 20, 2021

Being slow to react to a crisis can be viewed just as unfavorably as not responding at all or providing a rushed response that lacks detail. Thus, having a prepared crisis communication plan is critical for every company. So what is crisis communication? Getting Ready.

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Crisis Brand Branding Crisis Communications 52

PRSay

MARCH 23, 2018

In corporate settings, outside crisis management experts can use their mental and physical distance from a crisis to see it clearly. Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes. The middle of a crisis is the wrong time to find the right resources. Find your allies.

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Corporate Communications Crisis Management Crisis 86

Burrelles Fresh Ideas

NOVEMBER 7, 2023

Once upon a time, many moons ago, I worked at a large PR agency as part of the consumer technology team. I didn’t get into the public relations and communications industry through a traditional career route. Skill Development — learn valuable skills in media relations , content creation, event planning, crisis management, etc.

Agency 88

Agency Energy Crisis Management Industry 88

NewsWhip

JUNE 2, 2021

Predictive media intelligence describes a set of technologies that enable PR professionals and reporters to predict the impact of news stories, consumer trends, and create optimised content, earned media plans, and content distribution plans. . Predictive Crisis Management . Alert consumer brands to emergent reputation threats

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Media Data Reddit Crisis 88

Prohibition

APRIL 7, 2022

Facebook becomes the customer service go to for consumers. From a CSR standpoint, consumers are using Twitter to call for governments and corporations to take more action against climate change in what has been dubbed “The Great Restoration”. Twitter users take a stand to call for action. LinkedIn remains a key focus for recruitment.

Instagram 62

Instagram Social Media Trends Media 62

Prohibition

APRIL 7, 2022

Facebook becomes the customer service go to for consumers. From a CSR standpoint, consumers are using Twitter to call for governments and corporations to take more action against climate change in what has been dubbed “The Great Restoration”. Twitter users take a stand to call for action. LinkedIn remains a key focus for recruitment.

Social Media 62

Social Media Trends Media Instagram 62

Konnect Agency

NOVEMBER 20, 2023

Prepare for Crisis Management: Election years in particular place a lot of Americans on edge. Of course, you should always have a crisis management plan in place just in case of any major event. This practice is quickly turning consumers away and testing their loyalty. Connect with our PR pros to learn more.

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Trends Strategy Crisis Management Technology 52

Prohibition

AUGUST 1, 2023

By sharing visually appealing content , such as delicious plant-based recipes, behind-the-scenes glimpses, and success stories, brands can build a loyal following and create a sense of community. Social media also allows brands to monitor conversations, address customer feedback, and collaborate with influencers to amplify their reach.

Brand 62

Brand Branding Ethics Storytelling 62

Reputation Us

JANUARY 13, 2020

Political stakes are high, corporate trust is low (according to a recent Gallup Poll ), consumer confidence in companies to protect them in the event of a cyberattack is waning (according to recent DHM and RepUs study ) and the public relations industry (according to PRNews ) predicts crisis preparations will be a top priority.

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Reputation Crisis Insurance Insurance 60

Doctor Spin

FEBRUARY 22, 2024

PR professionals control the narrative, mitigate damage, and restore public confidence during a crisis. Through consistent and effective communication, PR can sway public opinion in favour of the organisation, enhancing its reputation and standing in the community. International Journal of Business Communication, 51, 183 – 202.

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Publicity Public Affairs Journalism Corporate 52

Prohibition

AUGUST 2, 2023

These individuals have the ability to sway consumer opinions and behaviours, making them a valuable asset for businesses looking to promote their products or services. This is particularly valuable when it comes to food PR and drink PR , as consumers are constantly seeking recommendations and reviews from trusted sources.

Brand 62

Brand Branding Reputation Consumer 62

Cision

MAY 12, 2017

For instance, 48% of consumers start mobile research with a search engine and on an average, smartphone conversions are up by 64% as compared to the average desktop conversion rates. It was no official confirmation, but the impact of the update was felt across the SEO community. Fred is a spam algorithm that works around links.

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Google Digital PR Mobile SEO 259

Prohibition

AUGUST 4, 2021

SMM: Focuses on professional management of social media profiles where users are more likely to interact with your brand/content marketing efforts. Social Media Marketing/Management involves: Social listening. Fostering communities of brand advocates/brand ambassadors. Review Management. Social Listening. Owned Media.

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Reputation Brand Branding SEO 62

PRSay

MARCH 23, 2021

On concerns keeping him up at night: [T]he crisis at the time was so much of an unknown. All of us were thinking we could bring the crisis home to our families, right? On emergencies and crisis planning: The Javits Center was a staging area for first responders after 9/11. That was the scariest part. It was a struggle.

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Crisis Employee Trade Shows Local 86

Prohibition

FEBRUARY 14, 2023

Strategies used in tech PR include thought leadership, social media management, strategic partnerships and community engagement, content marketing, media relations , and influencer marketing. Crisis Management in Tech PR Crisis management in the tech industry is a key element of any successful PR strategy.

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Strategy Brand Branding Technology 62

Offleash

APRIL 29, 2020

We may be in the middle of a global crisis, one that’s especially hard because no one knows what lies ahead. A number of community Grafana dashboards have been built for visualizing data tracking the spread of COVID-19 around the world. By Robin Bulanti. We are inspired by our clients every day, especially during these times.

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Healthcare Small Business Resources Data 52

Rock the Status Quo

MARCH 30, 2015

This new launch could be handy for Facebook, who makes money based on how much time users spend on the social media platform each day to set their advertising reach and costs – but will it be truly useful for consumers? For PR pros, however, it might not cause too many ripples in the crisis control front. Time will tell.

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Facebook Customer Service YouTube Crisis Management 100

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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Crisis Communications Crisis Communications Crisis Management 62

Prohibition

APRIL 17, 2017

So that involves lots of exciting things like online community building, social media listening, brand audits, online crisis management, content marketing and video seeding. Support your account manager on day to day account activity. Ensure you have excellent time management skills. • Attending press launches.

Agency 48

Agency Crisis Management Fashion Social Media 48

Flack's Revenge

APRIL 24, 2018

The NY Tech Meetup mail list is a great way to keep up with the local tech community and make connections. Miles Rose: I’ve seen PR from $3,000 a month to in excess of $10,000 and literally millions for crisis management. It’s a noisy list, and the debate can get heated. Good PR gets you noticed.

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Agency Strategy Crisis Management Pitching 159

Cision

DECEMBER 4, 2017

One negative comment can attract thousands of tweets and reactions, turning that single comment into a full-blown PR crisis. When a PR crisis hits, confusion, anxiety, and chaos can shake up your organization. In fact, you can turn a brand crisis into a PR success if you act fast swiftly. Address The Issue Clearly And Quickly.

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Crisis Brand Branding How To 271

5W PR

OCTOBER 10, 2023

It’s a powerhouse for consumer public relations success. Why is social media so attractive to consumers? Understanding why social media is so attractive to consumers is key to leveraging it for PR success. Social media provides a sense of connection and community. Social media is interactive.

Social Media 88

Social Media Consumer Media Crisis Management 88

NewsWhip

MAY 26, 2020

Clyde Group does a fair amount of crisis work. Success metrics can be a sensitive topic in times of crisis. AQ: Our work is pretty evenly split between corporate communications, public affairs, and crisis communications, and I would argue that data and metrics are equally important in all of them. ——-.

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Groups Crisis Management Crisis Public Affairs 78

Onclusive

SEPTEMBER 20, 2023

Lastly, is the enablement of more informed decisions around crisis management. Benchmarking yourself against competitors in this way can help you position your brand effectively, address consumer pain points, and capitalize on missed opportunities. This knowledge enables you to build proactive crisis management strategies.

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Analysis Crisis Management Tools Strategy 221

Prohibition

JULY 9, 2018

So that involves lots of exciting things like online community building, social media listening, brand audits, online crisis management, content marketing and video creation and seeding. Maintaining the standard of press material and that any crisis are managed effectively. Play a supporting role in New Business.

Creativity 48

Creativity Construction Crisis Management Social Media 48

Reputation Us

NOVEMBER 28, 2022

Since taking over Twitter, Musk has put the world on notice that he’s in charge and more changes are coming,” Casey Boggs, president of the reputation and crisis management company ReputationUs, tells The Financial Brand. Bank and credit union leaders are looking on — perhaps in horror, perhaps in amusement — but they do look on.

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Twitter Banking Financial Employee 78

Flatiron Communications

JANUARY 11, 2015

As we all know, the story went through an unusually long (for a PR crisis) series of twists and turns. Rather the 24/7 news cycle and a fickle media consumer more likely speeded Sony’s exit from the headlines. It was likely done with good intention, but came off to the security community as incompetence, with a bit of pandering.”

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Film Government Crisis Management Crisis 28

Critical Mention

NOVEMBER 13, 2019

Outside of the office, consumers use their holiday free-time to look at ways to enhance their personal and work lives in the new year. Considering those annual changes, it’s important to prepare for the PR and communication changes that come with the holiday season. Good PR shouldn’t strictly be for people outside the office.

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Publicity Employee Analysis Radio 74

Prohibition

APRIL 29, 2017

So that involves lots of exciting things like online community building, social media listening, brand audits, online crisis management, content marketing and video creation and seeding. Maintaining the standard of press material and that any crisis are managed effectively. Play a supporting role in New Business.

Agency 54

Agency Creativity Hotels Social Media 54

Onclusive

AUGUST 30, 2023

And a widely recognized brand tends to garner more trust, leading to more favourable opinions and a heightened perceived value for consumers and stakeholders. Swift and thoughtful responses to negative feedback can help in managing and mitigating potential reputation crises.

Brand 195

Brand Branding How To Reputation 195