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Infographic: The Perennial Customer Revolution

Sword and the Script

The Social Times recently published an infographic by a UK-based software company called SDL. It calls for “global customer experience wakeup call” and is based on a survey of nearly 3,000 people in nine countries. Top failures include: unresponsiveness, un- empowered employees and poor training. Voice of Customer.

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45 Marketing and PR Statistics that Recap the Year We Had in 2020

Sword and the Script

Many of the blog posts published here are based on survey research, analytical studies or other sources of data. Every entry links to both the article I originally wrote – and to the underlying source, report or survey. Some 68% of B2B professionals surveyed say it takes longer to complete B2B sales cycles compared to a year ago.

Survey 178
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The Battle for Trust: 18 Comms, PR and B2B Marketing Stats Summarizing 2022

Sword and the Script

Nearly three-quarters (73%) said they believe “most vendors fall short” of the honesty mark, according to a third-party survey commissioned by Rob Roy Consulting. Read more: “Skepticism” is the “New Normal;” Survey Finds B2B Tech Has Trust Issues. Read more: Communications Influence with C-Suite Grows [Gartner Survey].

B2B 118
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7 Digital PR and Marketing Tends for 2023

The Proactive Report

Download the full PDF version of the infographic here . The more you know about your customers, clients, employees, and competitors, they better your planning will be. Use it to attract and gather a strong community of people who like and trust your brand. People respond to brands who share their goals and values.

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Writing a White Paper Like a Pro: 9 Essential Steps for Success

Contently - Strategy

Execute it well and your white paper can position your brand as an industry champion who’s adept at addressing your customers’ needs. It offered data and insights on how to attract talent, interview candidates, onboard employees, and keep staff happy for the long run. Incorporate graphs and charts to help data stand out.

Writing 110
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How to Effectively Communicate Your Rebrand

Cision

Change is in the air as many brands have undergone a makeover in recent months. Although some rebranding is contractually obligated with an ownership change, many companies choose to overhaul their brand in order to reposition themselves in a crowded marketplace. Start with your employees. Tell all your stakeholders.

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Why CEOs Should Invest in PR Attribution and PR Measurement

Onclusive

In a recently published survey of Chief Communications Officers (CCOs) by Nasdaq, the majority of CCOs reported that they are now held accountable for marketing KPI such as website traffic, sales and lead conversions and content marketing. PR is the guardian of your brand equity and reputation. ” 4. . Think again.