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ICON 2023 Q&A: Delta’s Gina Laughlin on an ‘Employees First’ Approach to Internal Comms

PRSay

During ICON, she talked with PRsay about Delta’s employee-first approach to internal communications and the challenges of reaching deskless employees. What is an “employees first” approach to internal communications? We use an employee-led approach to internal comms at Delta. We don’t feel like we’re quite there yet.

Employee 126
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PR Lessons From The Biggest Failures of 2023

ImPRessions - Crenshaw Communications

As always, this year brought some truly spectacular “PR failures” by high-profile organizations and brands. Don’t be wishy-washy: Bud Light and Target Like many brand-watchers, I thought the backlash against Bud Light over its partnership with trans influencer Dylan Mulvaney would fade away. It was a lose-lose.

Banking 212
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5 Trends Shaping The Future Of PR (And How To Manage Them)

ImPRessions - Crenshaw Communications

A well-meaning brand can adopt a position on a social issue in good faith and find itself on the firing line. Too many brands pull back when criticism comes, which tends to alienate everyone. Allies are like money in the bank, and like wealth, they take time to accumulate. Get internal buy-in. How to advise clients?

Trends 203
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International Perspectives From PRSA’s Global Affairs Committee

PRSay

We asked him how recent events have influenced international perceptions of the United States and its brands, and how the COVID-19 crisis has affected global communications. There are banks in the United States and Europe that helped finance the slave trade, and which still exist today. For example, in the U.K.,

Internal 100
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From hindsight to foresight: Taking a proactive approach to purpose and polarization

NewsWhip

This position is uniquely based on both the internal and external context and a balance of emotional and intellectual intelligence. Some of these steps can be aided by tools and internal processes, which we highlight alongside each step.

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How The Right PR Makes Better Business Deals

ImPRessions - Crenshaw Communications

We wrapped the campaign in a thought leadership banner carried by the CEO, in contrast to competitive banking institutions. The campaign issued a call-to-action for users to “Break Up With Your Bank.” PR helps a brand punch above its weight. Good internal communications helps manage change.

Banking 327
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The not-so-secret way brands are creating podcasts (without exhausting internal resources)

Communications Conversations

Take a peek at what GE, Prudential and Umqua Bank are doing with podcasting. I see four big reasons: Easier to outsource than produce internally. Umqua Bank has former MTV personality, SuChin Pak hosting its Open Account podcast. In this case, the third party vendor is Panoply , an arm of publishing giant, Slate.