Infographic: The Perennial Customer Revolution
Sword and the Script
MAY 19, 2015
Mass media, the web, social media were all destined to change customer service. The Social Times recently published an infographic by a UK-based software company called SDL. Top failures include: unresponsiveness, un- empowered employees and poor training. It seems to me the same is true of customer service. And yet it hasn’t.
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