article thumbnail

How to Develop a Strong and Practical Crisis Management Governance Model

Melissa Agnes

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. When working with clients to develop a scalable crisis management program, their governance structure is one of the first things I focus on developing. How to structure your crisis management governance model.

article thumbnail

PR Crisis Lessons from Cathay Pacific

Ronn Torossian

Cathay Pacific, a Hong Kong-based airline, ended up in a big PR crisis recently because two employees of the airline allegedly broke their home isolation Covid rules. After a series of heated statements from both external parties and company officials, the entire situation culminated in criticism from the Hong-Kong government.

Crisis 367
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Attributes of a Strong and Practical Crisis Management Governance Model

Melissa Agnes

The importance of solid and practical crisis management governance model. A crisis management governance model dictates who within an organization makes up the crisis management team. There are three critical attributes of a strong crisis management governance structure that I want you to keep in mind moving forward.

article thumbnail

How corporate IT is actually killing employee communications

Communications Conversations

But here’s the thing: When your employees go home at night, what programs and platforms are they using? A wealth of apps on phones that allow these employees to do everything from bank to make travel reservations to buy clothing with just a few simple clicks. . * Because employees don’t discriminate.

Employee 157
article thumbnail

The Return to the Statement Era: Knowing When to Speak Out

PRSay

Organizational leadership often leans on this practice of issuing statements to respond to significant government policy changes or initiatives to show support or take a public stand on societal issues. A significant government initiative may disproportionately impact the communities you serve or represent.

Policies 152
article thumbnail

Report: Amid Growing Mistrust of Governments and Media, Business Must Provide Credible Information

PRSay

The PR firm’s annual survey, which tracks public sentiment about business, government, nongovernmental organizations and media, says ordinary citizens feel misled and don’t trust the leaders of those institutions “to do what is right.”. Trust scores have dropped for government leaders, CEOs, journalists and even religious leaders.

article thumbnail

Not just seen, but believed: trust is the new mandate for marketing and comms

Sword and the Script

Step back and consider the following statistics from credible studies (click any image for higher resolution): Just 23% of Americans trust their government , according to the Partnership for Public Service: Just 36% of Americans trust the media , according to Gallup: Trust in science remains at all-time low , post-pandemic, according to Pew: Business (..)

Marketing 163