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Who’s Talking About Your Brand?

Cision

Each day 49 years worth of YouTube video, 80 million Instagram photos, 700 new URLs from The Washington Post alone and 500 million tweets get posted. Keep an eye on your branded mention volume because it often correlates with customer service questions. Want more suggested PR measurement factors? Get our free tip sheet!

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The Extra Mile PR Strategy: Wow Your Customers

Doctor Spin

He argues that founders should not underestimate the power of compound growth and should measure their startup’s progress through weekly growth rates. Stuffed giraffe shows what customer service is all about. In 1975, a customer returned a set of tires to Nordstrom, even though the store had never sold tires before.

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Ecommerce for Social Media 2024: Ultimate Guide

Burrelles Fresh Ideas

One thing to note here is that when you provide customization and acquire customers’ details, you must ensure you’ve got excellent cybersecurity measures. Remember, customers are sharing their addresses, card details, names, emails and phone numbers. Superior Customer Support — Deliver exceptional social customer service.

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Critical Mention Launches Media Contact Database, Expands Earned Media Suite

Critical Mention

In continuing its commitment to 24/7/365 customer service, Critical Mention has also created a quick and simple way for users to submit requests for data updates to a support team that will update records within 24 hours in most cases. . About Critical Mention.

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What I learned from Buffer’s 2019 State of Social Report

Communications Conversations

Here are 7 things I learned from the report: 1: Marketers need to get smarter about measuring success on IG stories. What’s more, most of that video seems to be going to two channels: Facebook and YouTube. In some cases, these companies would be perfectly fine using free tools or the platforms themselves to post and measure.

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Turning Insights into Impact – Cision releases Cision Communications Cloud™ Updates

Beyond PR

However, many professionals continue to use disjointed platforms and standalone measurement tools to manage and analyze their campaigns. Facebook, Instagram and YouTube content are now on the Comms Cloud so users can be confident that they are monitoring the complete story across all important channels.

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Future of PR: 2020 edition

Stephen Waddington

There are long standing issues such as alignment with management, measurement, talent and diversity where incremental progress is made each year. It uses proxies as a measurement of success rather than key performance indicators that are aligned to the organisations that it serves. PR is a social science.